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Casa Monica, Autograph Collection

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95 Cordova Street, Saint Augustine, FL 32084
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1,175 Reviews from our TripAdvisor Community

Traveler rating
    626
    337
    131
    46
    35
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255
569
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (270)
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There are newer reviews for Casa Monica, Autograph Collection
See the most recent reviews
Montreal
Top Contributor
51 reviews 51 reviews
21 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 10, 2013

We booked this hotel on a Travel Zoo special so the price/value ratio was very good. The location is super: blocks to the water, shopping and attractions next door. The hotel is beautiful and there is a lot of history. We were able to get a mini-fridge in the room at no charge & you might get free Wi-Fi in... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Thank you for taking the time to share your experience. While you indicated that your overall expereince was satisfactory I am nonetheless disappointed that we fell short or expectations on several points of service. I have taken your words and met with the appropriate team leaders to properly address. I do apologize for the less than stellar service that you... More 

Bellville, Georgia
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 10, 2013

My sister invited me on a weekend. The hotel is beautiful. From the min. you drive in for valet parking your experiance is wonderful everyone was so nice. Our room was just lovely I sleep like a Queen. The food is awesome, breakfast every morning was my favorite the best omlet ever. It was right in the perfect place to... More 

Was this review helpful? Yes 1
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

So wonderful to read that you and your sister had such a fabulous experience. "Girls' getaways" or retreats are becoming more and more popular. Such a great way to share memories, explore the city, or just relax and indulge in great cuisine. Thank you for the very kind words about Casa Monica, the dining, and the service. Please come back... More 

Maryland
Top Contributor
69 reviews 69 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 10, 2013

In Nov 2012 I wrote a review regarding what I encountered when I was making reservations for this hotel. Anthony, the General Manager, responded to my review and the confusion was cleared up and I made the reservation for our end of Feb stay at St Augustine. Thank you Anthony. As far as location--I don't think you can beat it.... More 

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Thank you very much for sharing and I sincerely appreciate your comments. While we love for all to go perfectly I am happy that I was able to address your reservation issues and the end result was a wonderful experience. My wife would never forgive me if I didnt take care of our visitors from Maryland (she is a native).... More 

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2013 via mobile

Just spent three nights here and could find absolutely nothing to complain about, from the valet parking to the helpful front desk to the barman (PJ) the service was excellent, friendly and spot on. One small suggestion include wifi as a courtesy to your guests....at nearly a thousand dollars for the three nights including valet car service I thought it... More 

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Thank you so much for your review and kind words. A special note of appreciation for the mention of the service extended to you by our Grand Performers and expecially the personal mention of PJ' in our lounge. I hope you plan to visit again very soon. More 

Kissimmee, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed March 7, 2013

The location is wonderful because it is right in the middle of all the activities. However, it is rather expensive and having to pay extra to park the car makes it not a practical consideration. The rooms are beautiful with a refrigerator in the room. The dining room has a number of options but is rather pricey for the average... More 

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Thank you for sharing. It's great that you found the Casa Monica to be in a convenient location as we are in the heart of the historic district. Parking space is a premium in St. Augustine and the options are limited to metered or valet in most cases throughout the city. I do appreciate your comments. More 

Ashburn, Virginia, United States
Contributor
17 reviews 17 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 5, 2013

Just spent a long weekend at this property in St Augustine. Our last visit was in May of 2011. We were so looking forward to martinis and the hunters plate in the lounge. The quality of this app was not nearly what it was two years before. More expensive items have now been replaced by olives and nuts and the... More 

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Thank your for your comments and I am sorry that we let you down with our Food and Beverage offerings and service. I have addressed this with our food and beverage team to prevent recurrence. While I am pleased that you will be returning to Casa Monica it is my mission that you will return for your experience with the... More 

Washington DC, District of Columbia
Top Contributor
159 reviews 159 reviews
69 hotel reviews
194 helpful votes 194 helpful votes
4 of 5 stars Reviewed March 5, 2013

We stayed here at the recommendation of my brother and we were not disappointed. The first room we had did not have a full window. You had to bend over to look out. And while we do not spend a lot of time in our room neither of us could deal with the window. Otherwise the room was beautiful. Situation... More 

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Thank you so much for your review. I'm so happy that you were pleased with your overall experience and the concern with your room was immediately addressed. Your comments regarding our staff and service are certainly appreciated. I am sorry we disappointed you in our restaurant and have reviewed with our Food and Beverage leadership team to remedy. I appreciate... More 

Contributor
16 reviews 16 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 5, 2013

We stayed here recently for one night on a whirlwind trip to Florida. The hotel is gorgeous with beautiful artwork and great attention paid to detail. We had dinner and drinks there as well. The food and service were excellent. All of the staff, from the valet to the front desk made us feel as they were truly happy to... More 

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

Oh, please do come back when you have more time to explore more of our beautiful city. I'm thrilled that you did discover St. Augustine and the Casa Monica during your whirlwind tour. Thank you so much for such a favorable review and words of appreciattion for Casa Monica and especially our service to you. We look forward to your... More 

Lenox
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 4, 2013

Casa Monica is a wonderful historic hotel with every modern amenity and convenience. Location is ground zero for all attractions. St. Augustine is is an eminently walkable city. We enjoyed our Starbucks every morning, then we were off exploring. Ryan at the front desk was exceptional as was Gina in the bar. We'll be back!

Was this review helpful? Yes
Anthony L, General Manager at Casa Monica, Autograph Collection, responded to this review

I'm so happy that you enjoyed your experience at Casa Monica and ventured out to explore daily. There is so much to absorb in our lovely city. Thank you for the kind words for Ryan, one of our newest Grand Performers and Gina, who has been with us since the opened reopened in 1999. Please visit again soon and discover... More 

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