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Comfort Inn & Suites

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2367 State Road 16, Saint Augustine, FL 32084
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Comfort Inn & Suites
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Comfort Inn & Suites
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377 reviews from our community

Traveler rating
    229
    102
    31
    9
    6
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138
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Saint Augustine, Florida
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great hotel The room was comfortable, clean and very accommodating. Each week the guests either get free ice cream (which was delicious) or free cookies, depending on the week. Chellena was the front desk person on duty and she was wonderful and very helpful. Would definitely recommend this to everyone.

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Helen, Truly appreciated for your valuable time to write this review. Thank you for your repeat stay with us every week on your business trip. Thank you for your comments on our employees and Thank you for recommending our hotel to other guests. We look forward to welcoming you back again. Sincerely, Mac Jerry, General Manager 904-824-0355 More 

Buffalo, New York
1 review
4 of 5 stars Reviewed 1 week ago

The Comfort Inn and Suites was comfortable, clean and ideally located to walk to Historic District and bars and Restaurants. The price was an outstanding value. I would recommend it to anyone. WE were lucky to be able to stay an extra night and even though the rate changed they gave us the lower rate. Pool area small but it... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Kate, Truly appreciated for your valuable time to write this review. Thank you for selecting our hotel for your stay and extending the stay. We appreciated your comments on our clean rooms and facility. We hope to see you again soon. Sincerely, Mac Jerry, General Manager 904-824-0355 More 

Manahawkin, New Jersey
1 review
1 of 5 stars Reviewed 1 week ago

While traveling south on 95, I called to check availability and hold the room. I explained to the gentleman on the phone that we were anticipating an evening arrival, but I wasn't sure if we would make it to our destination because we were in Georgia at the time. 10 minutes after the phone call, we encountered difficulties and I... More 

Was this review helpful? Yes 1
Charlotte, North Carolina
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

We made a reservation 4 weeks prior to arrival for my family of 5. Due to circumstances beyond control, we got stuck up North and unsure whether we could complete our drive down in time. I called the day before to let them know I was in-transit but needed to cancel. I booked online so I first tried to cancel... More 

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Pickering, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff were very friendly and helpful especially at the front desk. It is clean comfortable and we enjoyed the pool. It's location is ideal for exploring the historic district of old St.Augustine. The Old Town Trolley company will pick you up at the lobby to start your tour.

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General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Ted, Truly appreciated for taking time to write this review. Your feedback means a lot to us. Thank you for your comments on our staff and hotel. Thank you for choosing our hotel for your stay and recommending our hotel to other guests. We hope you will back again very soon and we look forward to welcome you back... More 

Barnegat, New Jersey
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We typically stay at Hilton properties but the Hampton Inn down the street was $130 more for a two night stay. I am not a fan of Comfort Inns after a few mediocre experiences but this location was very nice. Lots of help with a boat on a trailer at check-in, nice, upgraded room with a view of my boat... More 

Was this review helpful? Yes 1
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Gary, THANK YOU very much for taking time to write this feedback on your recent stay. We are delighted you had a great experience with our hotel and Thank you for your comments on our employees help and Diner!. Yes, I agree Diner at hotel is plus and easy convenience to get your supper or quick lunch. Diner has... More 

Kingsland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I always stay at this hotel when I am in the area for business or pleasure. The rooms are nice and comfortable. The AC works great! The staff is very friendly and always makes me feel welcomed! It's hard to find a great hotel with outstanding customer service!

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Melton, THANK YOU for continuous trust on hotel for service and value to stay on your business trip every week. We are delighted to service you. Thank you for your comments and recommending our hotel to other guests. We hope to see you again next week. Sincerely, Mac Jerry, General Manager 904-824-0355 More 

Grand Ledge, Michigan
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Previous reviews were very complimentary, home away from home, only place I would stay, etc. I disagree ... Noisy room, terrible (non-existent) wifi, less than mediocre breakfast. Would not stay here again ... Ever.

Was this review helpful? Yes 1
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Roni, I'm so sorry to hear about your experience. Please accept my sincere apology for your inconvenience. The problem you experienced is no more acceptable to us than it was to you. I am confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. Sincerely, Mac Jerry, General Manager, 904-824-0355 More 

Crestview, Florida
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this Comfort Inn & Suites a number of times. We have always been pleased with the cleanliness and decor. However, this time was extra special. We had a family emergency and knew that we would be there a lengthy amount of time and were unable to give an end date. That was no problem here. They... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Dave, Truly appreciated for your continuous business and trust you have on our hotel from many years. We love all our repeat guests and Thank you for your comments "Home Again". Thank you for your comments on our staff and we hope to see you again very soon. Sincerely, Mac Jerry, General Manager More 

Wayne, Michigan
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First impressions are the best. The lobby was neat and furnished nicely. The reservations clerk was great. If I had any complaint is would be about getting into my room. Check-in time is 3 PM and we arrived at 1 PM. We were told the room was not ready, as we expected, but we wanted to check in and go... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Edward, Truly appreciated for your valuable time to write this review. This means a lot to us. Thank you for telling "This is one of better one". Great, Thank you for your comments on our staff. We appreciate your business and Thank you for recommending our hotel. We hope to see you back again very soon. Sincerely, Mac Jerry... More 

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