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Comfort Inn & Suites

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2367 State Road 16, Saint Augustine, FL 32084
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Comfort Inn & Suites
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Comfort Inn & Suites
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370 reviews from our community

Traveler rating
    227
    99
    31
    9
    4
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137
119
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Grand Ledge, Michigan
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Previous reviews were very complimentary, home away from home, only place I would stay, etc. I disagree ... Noisy room, terrible (non-existent) wifi, less than mediocre breakfast. Would not stay here again ... Ever.

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Roni, I'm so sorry to hear about your experience. Please accept my sincere apology for your inconvenience. The problem you experienced is no more acceptable to us than it was to you. I am confident that a future visit to our hotel will better reflect our commitment to customer satisfaction. Sincerely, Mac Jerry, General Manager, 904-824-0355 More 

Crestview, Florida
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We have stayed at this Comfort Inn & Suites a number of times. We have always been pleased with the cleanliness and decor. However, this time was extra special. We had a family emergency and knew that we would be there a lengthy amount of time and were unable to give an end date. That was no problem here. They... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Dave, Truly appreciated for your continuous business and trust you have on our hotel from many years. We love all our repeat guests and Thank you for your comments "Home Again". Thank you for your comments on our staff and we hope to see you again very soon. Sincerely, Mac Jerry, General Manager More 

Wayne, Michigan
Contributor
15 reviews 15 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

First impressions are the best. The lobby was neat and furnished nicely. The reservations clerk was great. If I had any complaint is would be about getting into my room. Check-in time is 3 PM and we arrived at 1 PM. We were told the room was not ready, as we expected, but we wanted to check in and go... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Edward, Truly appreciated for your valuable time to write this review. This means a lot to us. Thank you for telling "This is one of better one". Great, Thank you for your comments on our staff. We appreciate your business and Thank you for recommending our hotel. We hope to see you back again very soon. Sincerely, Mac Jerry... More 

Hosford
Senior Contributor
42 reviews 42 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago

The room was very nice and so were the employees. It is off the beaten path and quiet. The breakfast was hot and plentiful. The pool is not seen from the road but it is a little small. The rooms and hallways were clean and the bed is comfortable.

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Alli, We appreciate your feedback review and Thank you for choosing our hotel in St Augustine. Thank you for your comments on our clean rooms, comfortable beds and staff. We look forward to welcoming you back again soon. Sincerely, Mac Jerry General Manager 904-824-0355 More 

West Palm Beach, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

The included breakfast was excellent! The staff were friendly and helpful. Clean and comfortable rooms and exercise facility. Location is very good, if you like to be away from the noise of the city. Thank You!

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Linda, I truly appreciate your feedback review and Thank you for your time. We are extremely happy your stay was nice with our clean, comfortable rooms. Thank you for your comments on our staff, I will share with them. Thank you for recommending our hotel to other guests and we hope you will be back again very soon. Sincerely,... More 

NEWPORT NEWS
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We always stay at this hotel whenever we are in the Saint Augustine area. The rooms are clean and the bed is comfortable. The breakfast is always good and plentiful. Upon returning to our room in the evening, we were met by Chellena at the front desk, and she asked me if I would like to have some ice cream.... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Richard, THANK YOU for your valuable time to write this "Really Nice" review. We are thrilled to see such a nice comments on our employees and our rooms. Thank you for recommending our hotel and we look forward to welcoming you back again very soon. Sincerely, Mac Jerry General Manager 904-824-0355 More 

Buffalo, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

this is the second time we stayed at this hotel in the last two and 1/2 months. We returned since we were treated so well and the room was very nice during our first visit. And the personnell were very well trained, especially CHELLENA who was at the reception desk. She was exceptional.

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Terry, THANK YOU for choosing our hotel second time in less than 3 months. Thank you for your trust on hotel cleanliness and staff service. We will do our best to keep continue this. Thank your for your comments on our staff and Chellena. She is great employee working or us from more than five years. Thank you for... More 

Cambridge, Massachusetts
Top Contributor
131 reviews 131 reviews
24 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is your typical comfort suites but very nice. Good sides rooms, very nicely kept. Clean! The management and staff were great. Hot breakfast was good, fresh and plentiful. I wish they had more than one high chair given several families may visit at the same time. Otherwise everything was excellent. This is my very well located if you want... More 

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Kol, It was our honor to service you and Thank you for taking time to write this review. Thank you for your comments on staff and management. I will share with my staff. We will implement your recommendations. We agree with you, we are just at Outlet Malls, easy access to I-95 and just with in 10 minutes drive... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed at this site for an overnight visit to St Augustine and it was clean, the staff was professional, the complimentary breakfast was good and the bed was really comfortable.Nice big room, everything we wanted and needed was there. Full buffet breakfast was sooo much better than a standard continental breakfast!! We would definitely stay here again!!.

Was this review helpful? Yes
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Guest, Thank you for taking time to write this review. We are very happy your stay was AWESOME and really Thank you for your comments on our hotel, staff and hot breakfast. We really hope you will back again very soon. Thank you for recommending our hotel to other guests. Sincerely, Mac Jerry, General Manager 904-612-2554 More 

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I arrived two hours ahead of check-in time and I asked Gregg if it was possible to give us a suite on the top floor. His computer did not indicate that a suite was ready so Gregg took the time to go to the top floor and check with the house-keeping staff. He returned with the good... More 

Was this review helpful? Yes 1
General_Manger_FLB21, General Manager at Comfort Inn & Suites, responded to this review

Dear Cajun, Truly appreciated for your valuable time to write this review. We are extremely happy your stay was wonderful with Mr. Greg service. Thank you for your comments on our staff, hotel. We hope you will back again very soon and we look forward to welcoming you. Sincerely, Mac Jerry, General Manager 904-612-2554 More 

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