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Comfort Suites Downtown

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42 San Marco Avenue, Saint Augustine, FL 32084
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Comfort Suites Downtown
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253 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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1 review
4 of 5 stars Reviewed 1 week ago

Great location! Clean and extremely comfortable. Good water pressure, breakfast is adequate & the staff was very pleasant and helpful. Cost is affordable. Walking distance to all historic district sights. The parking fee is ok. The elevator needs a bit of work

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you so much for taking the time to write this review on behalf of our hotel. We truly appreciate and value your business. Your kind words will be encouragement to continue great customer service. Again, thank you for your time and have a wonderful day! More 

Cranford, New Jersey
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

On way to the Keys from NJ, stopped for a night to see St. Augustine...a beautiful historic city. King "suite" on 4th floor wasn't a suite at all. It was a room with a bathroom, small fridge and microwave. That said, the room was comfortable with bedding and pillows offering a good night's rest. Small balcony was a plus. A... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete this review for our hotel. We apologize that your stay wasn't completely satisfactory. We try our best to use the feedback to improve our hotel and service. We hope you will consider giving us another chance. Thank you again for your time and feedback. Have a wonderful day! More 

Jesup, Georgia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for our honeymoon and came back for Valentine's Day. It isn't super nice but it's clean and in a great area where you can walk to downtown. We stay here every time we come and enjoy it!

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete this survey. We truly appreciate your loyalty with us and are delighted you enjoyed your stay. Thank you for your kind words. This will serve as encouragement to the staff to continue great customer service. We look forward to seeing you again! Have a wonderful day! More 

Kutztown
Level Contributor
49 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is merely a few blocks from the city gate; therefore, even if you are out late enjoying the live music in town, it is no trouble at all to walk back. The area is safe. Our room was clean, the bed was comfortable, and the towels were thick and and white. The staff was amazing--friendly and helpful. Cristina,... More 

Was this review helpful? Yes 1
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you so much for writing a wonderful review on behalf of our hotel. We truly appreciate your business and value your feedback. We are delighted that you enjoyed your stay with us. We certainly hope you will visit us again when in the area. Thank you and have a wonderful day! More 

2 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

Came with friends because of the location. At 11 pm got a noise complaint after being in the room for 5 minutes. We ordered a pizza and the delivery guy said the front desk asked him to see if we were loud. We paid over $100 to be told we were too loud for simply having the tv on. Will... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write this review. Please allow me to apologize on behalf of the hotel for your unsatisfactory visit. We hope you understand our position about the noise level, and did what we are trained to do. We truly appreciate your business and are sorry we disappointed you. Thank you and have a wonderful day! More 

Travelers are raving about these Saint Augustine hotels

Tampa, Florida
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed there over Memorial Day weekend 2015-my adult children stayed in one room (2 queen beds) and my husband and I stayed in a disability access room. the disability room DEFINITELY needs painting especially the bathroom and the bathroom door but the room was clean and quiet. My children enjoyed their room and their bathroom was clean. The breakfast buffet... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete this survey. We truly appreciate and value your feedback. Your feedback will help us to improve our services. We are glad you enjoyed our convenient location. We hope you will stay with us again when you are visiting St.Augustine. Thank you and have a wonderful day! More 

coldwater
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 31, 2015

We stopped by no reservation and got a nice room. Good location. 3 blocks from start of downtown location. We went walking that evening and next morning. All was good and would return again. We had a late supper and breakfast was good. Good staff

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you so much for writing a review on behalf of our hotel. We truly appreciate your business and value your feedback. We are delighted you enjoyed your stay with us. We hope you will visit us again when in the area, so we can provide another great experience. Thank you and have a wonderful day! More 

Forsyth, GA
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 27, 2015

Booked a room to attend a family funeral. In my grief I booked the wrong day online. I called the hotel directly and immediately to cancel. The nice lady on the phone said ok and said she changed the date to a few days later and i would receive an email with confirmation. NEVER GOT IT!!! I arrived and no... More 

Was this review helpful? Yes 2
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Please allow me to apologize on behalf of our hotel for your unsatisfactory visit. Unfortunately, we do not have enough information for me to look into your case so that I can help you. However, if you can send me your confirmation, I can look into it and better help you. Thank you and have a wonderful day! More 

Cincinnati, Ohio
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed April 25, 2015

We had just come off an unpleasant stay at a Comfort Suites in another state. This hotel reinforced the reason we have come to stay with Choice Hotels. First, the receptionist upgraded our room to one with a Jacuzzi. We asked for a recommendation on places for dinner, and Harry's Seafood was suggested. It was an excellent choice. Our room... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for writing this review on behalf of our hotel. We are happy that your visit was a pleasant one. We appreciate your business and loyalty. We certainly hope to see you again soon. Thanks and have a wonderful day! More 

Truro, Canada
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 18, 2015

I chose this hotel based on location, which was great. There was no mention of a parking cost on their web site which was a bit annoying as well, when we checked in, the room had stained sheets and hair in the tub. The wi-fi was marginal at best - i.e very slow. A bit disappointing overall. Management was apologetic,... More 

Was this review helpful? Yes 1
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete this survey. Please allow me to apologize on behalf of our hotel for your unsatisfactory stay. We certainly value your feedback and will use it to improve our services. As far as parking, it is on the website, but apologize it was overlooked. Thank you and have a wonderful day! More 

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