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Comfort Suites Downtown

2.5 of 5
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42 San Marco Avenue, Saint Augustine, FL 32084
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Comfort Suites Downtown
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Ranked #53 of 78 Hotels in Saint Augustine
A recent review
4 of 5 stars reviewed 4 weeks ago
Mario O Cincinnati, Ohio
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246 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Forsyth, GA
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Booked a room to attend a family funeral. In my grief I booked the wrong day online. I called the hotel directly and immediately to cancel. The nice lady on the phone said ok and said she changed the date to a few days later and i would receive an email with confirmation. NEVER GOT IT!!! I arrived and no... More 

Was this review helpful? Yes 2
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Please allow me to apologize on behalf of our hotel for your unsatisfactory visit. Unfortunately, we do not have enough information for me to look into your case so that I can help you. However, if you can send me your confirmation, I can look into it and better help you. Thank you and have a wonderful day! More 

Cincinnati, Ohio
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had just come off an unpleasant stay at a Comfort Suites in another state. This hotel reinforced the reason we have come to stay with Choice Hotels. First, the receptionist upgraded our room to one with a Jacuzzi. We asked for a recommendation on places for dinner, and Harry's Seafood was suggested. It was an excellent choice. Our room... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for writing this review on behalf of our hotel. We are happy that your visit was a pleasant one. We appreciate your business and loyalty. We certainly hope to see you again soon. Thanks and have a wonderful day! More 

Truro, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 18, 2015

I chose this hotel based on location, which was great. There was no mention of a parking cost on their web site which was a bit annoying as well, when we checked in, the room had stained sheets and hair in the tub. The wi-fi was marginal at best - i.e very slow. A bit disappointing overall. Management was apologetic,... More 

Was this review helpful? Yes 1
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to complete this survey. Please allow me to apologize on behalf of our hotel for your unsatisfactory stay. We certainly value your feedback and will use it to improve our services. As far as parking, it is on the website, but apologize it was overlooked. Thank you and have a wonderful day! More 

Akron, Ohio
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 16, 2015

After a 15 hour drive from Akron, Ohio the staff allowed us to check in early which was great! I was impressed with the room, very clean and updated. Great little shops around the hotel and a very short walk to downtown St. Augustine! When I come back to St. Augustine I will stay here for sure!

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write this review on behalf of our hotel. We greatly appreciate your business and loyalty. We are very happy to hear that your stay was a positive experience. We look forward to seeing you again soon! Thank you and have a wonderful day! More 

Thomasville
1 review
1 of 5 stars Reviewed April 14, 2015

I asked one of my employees to book a room at this hotel for me because I was on the road and could not do it myself. When she made the reservations she mistakenly made it for that same night instead of the night he was actually coming and she used the wrong rate code. When she realized her mistake... More 

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Travelers are raving about these Saint Augustine hotels

Staten Island, New York
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 11, 2015

We had never been to St. Augustine, so we didn't know what to expect. We were pleasantly surprised by our stay at this motel. It was nothing spectacular, but it suited our needs. It was clean and comfortable and everything was in working order. The staff was pleasant, friendly, and accomodating. The best feature is the location. It is a... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write this review. We truly appreciate your business and value your feedback. We are glad that your stay was satisfactory, and hope you will visit us again. Thank you and have a wonderful day! More 

Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 10, 2015

The location is this hotel's best asset. Just a short walk to downtown and car was safe. My kids enjoyed the pool. We stayed here to two nights. The hotel lobby and our room had a unique smell. We needed bedding for our suite and was told we had to go pick it up ourselves from the lobby. Breakfast was... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write this review. Please allow me to apologize for any issues you encountered during your visit. We will use your feedback to improve the quality of our hotel. We hope you will consider staying with us again when in the area. Thank you and have a wonderful day! More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 8, 2015

WiFi does not work at all. The lobby has a weird décor as does the breakfast room. The elevator is filthy and looks like it has been months since it was last cleaned. We used the stairwell to get to our upper level room and found it to be a mess too. There is old furnishings stuffed in the stairwell.... More 

Was this review helpful? Yes 1
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review for our hotel. We apologize that your visit with us was not satisfactory. We are always continuing to improve and will do so with your feedback. We hope you will consider staying with us again with the improvements we make. Thank you again and have a wonderful day! More 

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 6, 2015

The hotel was OK. You pay a lot because it's within walking distance of a lot of Saint Augustine tourist sites. There's a train track literally on the side of the parking lot, so trains went by about 8 times the night we stayed. But with the A/C going on and off, we only heard them sporadically. You actually have... More 

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Atlanta, Georgia
Top Contributor
192 reviews 192 reviews
68 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed April 2, 2015

The hotel was OK -- nothing special, nothing particularly bad. Room was pleasant and clean. Closet was kind of small and weirdly located, at the end by the window. On the negative side, the walls are thin and we had neighbors talking loudly at 4 a.m. one night, and a crying baby the other night. The breakfast was ordinary: DIY... More 

Was this review helpful? Yes
Shefali P, Director of Sales at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write this review. Please allow me to apologize on behalf of our hotel. Your business is greatly appreciated and your feedback is valuable. We will use your feedback to improve and address the issues. We understand you have many choices in your accommodations. However, we hope you will consider staying with us again.... More 

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