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Comfort Suites Downtown

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42 San Marco Avenue, Saint Augustine, FL 32084
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1 room 1 adult
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Comfort Suites Downtown
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301 Reviews from our TripAdvisor Community

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Hinesville
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

We got a good price for not having reservations and they had breakfast. Had small pool and really small exercise room. Had to pay extra for parking. Is located near several great attractions. Decent size room with Wi-Fi

Helpful?
Thank Jennifer V
Snellville
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The Comfort Suites Downtown is a great place to stay if you are touring in St. Augustine. The trolley stop is close, and you can walk to downtown and the historical sights from there. The room we had accommodated 3 adult ladies comfortably. The sofa was ready with bedding when we arrived. The room was clean and nice. The pillows... More 

Helpful?
1 Thank Joan C
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Hello Joan! So glad you enjoyed your stay with us! We appreciate you sharing your experience with other travelers! We hope that when your adventures bring you back yo our neck of the woods that you will choose to stay with us again! Have a wonderful day Joan; and safe travels! Travis Moore Operations Manager More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

The hotel staff was wonderful! However I cannot say the same about the hotel. Was in poor condition. The washer and dryer was located in the hallway and paint patches over took the walls. I wouldn't dare swim in the pool if it was warm. Not worth the expensive weekend rate, worth it to spend a little bit more and... More 

Helpful?
Thank Kimberly D
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Hello Kimberly, Thank you for taking the time to review our hotel. I am sorry that you had an unhappy experience at our hotel. We are right in the midst of a regular maintenance update. This means all of the common areas and next the rooms will be repainted and updated, so we have been prepping the walls for the... More 

2 reviews
1 of 5 stars Reviewed 1 week ago via mobile

They took hours to return a call about the reservation, on one occasion they never called back. It was over priced for the room we got, the elevator was broken when we got there, and the whole place smelled weird. Walking to our room there was damage all over the walls where stuff had been sanded down and not repainted.... More 

Helpful?
Thank SKLB13
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Hello Shannon; Thank you for taking the time to review our hotel. I do apologize that your experience was not up to our normal standards. In regards to the return call we always guarantee a return call within 24 hours. I am the only manager on site and I do have a day off each week so sometimes it may... More 

2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel had clean comfortable rooms.....we stayed in one with two queen size beds and a small sofa.....the beds were very comfortable. The breakfast was okay. It was in a great location within walking distance to most places we had wanted to go....and we got the trolley across the street from the hotel. This will be my go-to hotel for... More 

Helpful?
4 Thank Sandra M
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for reviewing our hotel Sandra! We appreciate all of the feedback you provided. I'm glad you enjoyed your room! We're excited to know you will be back to stay with us! Can't wait to see you again! -Travis Moore Operations Manager More 

Frankfurt, Germany
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel got very nice rooms. Had one with king bed, extra sofa, working space and a fairly large and very clean bathroom. A very good experience for a change. They provide breakfast as well, included in the rate. DOWNSIDE: Unfortunately, all plates, cutlery etc are plastic. So you get a chance to contribute to the endless piles of plastic... More 

Helpful?
1 Thank NicolasHarald S
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Nicolas Thank you for sharing your experience with other travelers! I'm glad you enjoyed the room set up and size, we are very happy with the most recent renovations of the hotel! We will take your eco-friendly comments to heart as we make decisions on product orders. We - ourselves are very eco-minded here at Comfort Suites. Thank you, have... More 

Sun City Center, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

Room was great. Best bed and pillows I've ever experienced. Close enough to everything to walk. Nice free breakfast. Stayed here a few years ago and was ok, they have remodeled and it's awesome. Friendly staff.

Helpful?
Thank tonithouse
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for sharing such a nice review! We are so glad that you enjoyed our accommodations! I'll be sure to share your comments with our staff! Thank you, have a great day! Travis M Operations Manager More 

1 review
1 of 5 stars Reviewed December 25, 2015 via mobile

It's pretty bad that I wanted to stay here on Christmas Day but needed to cancel due to being in the military and getting called into work..nothing I can do to help the fact that I serve this country 24/7 365 days a year..charged me 200$ to cancel..thanks for the Christmas gift

Helpful?
Thank Jake H
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Dear Customer; I just wanted to remind you that we did tell you that if you could provide us with documentation of this order from the military that we could do something for you. I'm sorry that you are unhappy. Have a nice day ~Management More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 24, 2015

I specifically choose this hotel based on previous reviews and they were right on. It met our needs perfectly. It was in walking distance of the historical area with restaurants and shopping. The staff at the hotel were wonderful. I loved the fact that the lights on the nightstands included a reading/map light. The bed was comfortable and included several... More 

Helpful?
Thank Meshell L
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

What great feedback! We are delighted you were able to enjoy yourself in our care! Aren't those lights so cool, that is why we chose them! The pillows are a great perk for staying with any comfort suites by Choice Hotels, firm or soft, pick your pillow! I will be sure to share your comments with our staff, they will... More 

Tamassee
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Close to old downtown. Rooms are updated, large bathrooms, quiet even though we were facing the street. Good value compared to other hotels in the area. Only negative was the breakfast - even for this level of hotel not very good quality. But only minor complaint would still recommend for a pleasant stay.

Helpful?
Thank sher222
ComfortSuitesDTStA, Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write such a thought out review! We value all of your feedback, and I will make sure that these comments are considered while we continue to strive for excellence in every aspect of your experience! We hope to see you again soon! Travis Moore Operations Manager More 

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