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MainStay Suites

2.5 of 5
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8501 Champions Way, Port Saint Lucie, FL 34986
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Ranked #9 of 12 Hotels in Port Saint Lucie
A recent review
4 of 5 stars Reviewed March 10, 2015
Ralpae Bethesda, Maryland
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60 reviews from our community

Traveler rating
    22
    21
    5
    5
    7
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16
14
5
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bethesda, Maryland
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 10, 2015

I stayed at the MainStay Suites a couple weeks ago on a golf trip with three others. The lower price allows us to each have our own room along with a kitchen and small "living" room. The kitchen and price are the main reasons we selected MainStay. The location near the I-95 intersection is great as we traveled north and... More 

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mainstaypsl, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, GM Jimmy... More 

Orlando, Florida
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2015

Overall, I had a really enjoyable stay here. The area was beautiful and I could walk around safely with my dog, who sometimes travels with me. All of the staff was very pleasant and Cassandra in particular went out of her way to make sure that I was taken care of. The morning breakfast was waffles or grab-n-go: juice, cold... More 

Was this review helpful? Yes
mainstaypsl, General Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, GM... More 

Greater Manchester, United Kingdom
1 review
4 of 5 stars Reviewed March 5, 2015

We recently stayed 5 nights. We have a wonderful girl named Jordan check us in, very friendly. Our room was clean, and had a wonderful kitchen. In the morning we had great breakfast, with a wonderful woman named Sabina, that made sure everything was fresh and stocked. The only downfall we had for our 5 day stay was there was... More 

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mainstaypsl, General Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, GM... More 

Nokomis, Florida
Top Contributor
52 reviews 52 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 22, 2015

Had a recent 3 night stay at this hotel. It seriously needs updating. Our toilet clogged twice for no apparent reason. Tub drained slowly. Furniture, carpeting, wallpaper all old . Hotel was clean, although we had to ask at desk for room service. Had small ants in kitchen area. Two bright spots, it is well located and the day shift... More 

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mainstaypsl, General Manager at MainStay Suites, responded to this review

Thank you for taking the time to complete an online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Wilton, California
Top Contributor
772 reviews 772 reviews
169 hotel reviews
512 helpful votes 512 helpful votes
4 of 5 stars Reviewed February 5, 2015

Since our night was free we thought it was a great deal. It isn't to far off the freeway, easy to find. Our room was very large and comfortable. It was very clean and the staff were very helpful. We enjoyed the breakfast because they had hot oatmeal! What a nice treat. The waffle maker wasn't set for long enough... More 

Was this review helpful? Yes 1
Fort Myers, Florida
Top Contributor
64 reviews 64 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed February 3, 2015 via mobile

If price is your main criteria, you can get a spacious room in a great location. But, there are much better options nearby for just a little more money. First impressions mean a lot, and the front door needs cleaning or paint. The breakfast was poorest encountered in a long time. Staff was helpful and attentive. Is a transition to... More 

Was this review helpful? Yes 1
mainstaypsl, General Manager at MainStay Suites, responded to this review

Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2015

Mainstay is very friendly, clean and affordable. Great Location....the beach and Ft. pierce Inlet with that beautiful aqua water only 15 minutes away. Our room was cozy with small kitchen for cooling the champagne or cooking breakfast, however they do serve continental breakfast. The prices are better on line. I called directly to the Inn and they said they were... More 

Was this review helpful? Yes 2
mainstaypsl, General Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Jimmy More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 11, 2014

We stay here every six to twelve months. We are always well taken care of during our stay. Cassandra makes us feel like family and makes us feel welcome and loved. She remembers our names each time and ensures we have everything we need for a comfortable visit.

Was this review helpful? Yes 1
mainstaypsl, General Manager at MainStay Suites, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Jimmy More 

Port Saint Lucie, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2014

On behalf of the Ruiz family, I wanted to thank you for making a stressful time in our lives most pleasant. We had the pleasure of staying at your beautiful accommodations while we were waiting to close on a house in nearby Traditions. We were very relieved to find an extended stay hotel at a reasonable price and one who... More 

Was this review helpful? Yes 1
mainstaypsl, General Manager at MainStay Suites, responded to this review

Dear Ruiz Family, Thank you for taking the time to write a review with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 12, 2014

I have to be honest. This hotel has to be the best hotel our company has had us stay in. Most of the employees were helpful and nice up until the morning we checked out. The front desk clerk who was at the front desk when we checked out was rude and extremely hateful. I'm not sure if she was... More 

Was this review helpful? Yes 3
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