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All 61 Pensacola hotels

Extended Stay America - Pensacola - University Mall

2.0 of 5 Hotel   |   809 Bloodworth Lane, Pensacola, FL 32504
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Ranked #34 of 61 Hotels in Pensacola
A recent review
5 of 5 stars reviewed 4 weeks ago
Fewash83
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84 reviews from our community

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    26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Kemah, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel should be classified as a one star rating! Poorly maintained, the hotel, near University Mall, was grimy, with smeared fingerprints on practically every surface, and despite being on the 2nd floor which was designated as nonsmoking, stale smoke pervaded the air. Towels were threadbare and stained. There weren't even any cups in the bath or kitchen area. We... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The feedback provided in your review is much appreciated. I am sorry to hear about odor and cleanliness issues in your room. To make sure this doesn't happen again, I am working with my housekeeping staff to review our procedures to ensure that our rooms are clean for guests. I will also be working with my entire team to ensure... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Upon arrival the staff was very helpful, the rooms were nice but had a closed up smell but with rhe dollar tree being so near it was nothing to make the room feel like home.. The location was very easy to access everything, and the price was very affordable! I would definitely recommend this hotel

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We want to thank you for taking the time to post a review of your stay. We are glad to read that you were pleased with our helpful staff and convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

Contributor
17 reviews 17 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 17, 2014

We have always been pleased with our stay at Extended Stay locations. This was also a good choice with comfortable beds and spacious accommodations. The showers and linens were acceptable. Our only complaint was the dog barking repeatedly down the hallway in the morning. Thankfully, we had already begun getting ready. Otherwise, it would have been quite bothersome.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

Thank you so much for posting a review of our hotel. We appreciate you letting us know about the noise disturbance. We are sorry for this issue, but are happy to read that we provided you with a pleasurable stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More

Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 9, 2014

Very nice and spacious rooms. We had the problem that the hotel has only a room with one Queen bed available but the rooms are big enough that we could use two air beds in the room for our kids. Really great service at the desk. Definitely recommend it.

Was this review helpful? Yes
san antonio, Texas
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 29, 2014

I would consider this place more of a halfway house for smokers and drinkers, most guest hung out front of the place smoking, and half were toasted. Then the manager gave one of his cleaners a tall boy while he was working. Floor of the room had a burn where ??? meth cooking? or hot plate that turned over? Walls... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We appreciate you taking the time to write a review of your experience with us. We are sorry to hear that you did not enjoy your stay. We apologize that your room did not meet your expectations. We are scheduled for a full renovation which will improve our entire hotel. We expect a high level of professionalism from our staff,... More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 24, 2014

Other than the friendly staff, cold A/C and a reasonably comfortable bed....I don't have anything good to say. Maybe it was just my bad luck but I was checked into a room that was dirty. The bed was made but the kitchen counter tops had crumbs on them, the kitchen sink had remnants of food, the bathroom counter top had... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. The cleanliness issues you described in your room is unacceptable. Please accept my sincerest apologies. In response to your feedback, I will be reviewing cleanliness standards with my housekeeping staff to ensure that your experience is not repeated. Thank you very much for providing us... More

Lakeland, Florida
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 13, 2014

First of all the staff was nice and the coffee was good but aside from that this place was horrible!! We will never stay in the Extended America chain again, we paid for our entire stay (8 days) from the very start yet our room smelled musty, stains on carpet both in room and outside the door. The bed was... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We appreciate you taking the time to write a review of your stay with us. We are sorry to hear that your overall experience was not to our company's standards. We are in the process of scheduling a renovation of our hotel so that we can provide a better stay for our guests. We are currently scheduled for a carpet... More

Jacksonville, Florida, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 30, 2014

Price was good through Expedia. Pet policy sucks. $25 per night per pet. I had two small dogs that coast me $50 plus tax and fees per night. Almost as much as what I paid for just me through Expedia. The room was old. The furnishings and appliances old. The carpet was stained and sticky. I didn't want to walk... More

Was this review helpful? Yes
Suwanee, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 23, 2014

The only good thing we could say was the price was very fair. But the room was in very bad shape with the lighting hanging from the ceiling the towel rack was bent and pulled out of the wall and the carpet was very stained. The shower curtain had a very molded smell and the bathroom floor was not clean... More

Was this review helpful? Yes 1
Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 9, 2014 via mobile

We've been travelling quite a bit lately. We enjoyed our stay at this hotel. The bed was comfortable. The front desk people were very friendly. Everything was clean. No complaints! We will definately stay at Extended Stay again.

Was this review helpful? Yes 2
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Additional Information about Extended Stay America - Pensacola - University Mall

Address: 809 Bloodworth Lane, Pensacola, FL 32504
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Pensacola - University Mall 2*
Number of rooms: 101
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Extended Stay, Expedia, Priceline, Tingo, Travelocity, Odigeo, Venere and Otel so you can book your Extended Stay America - Pensacola - University Mall reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Pensacola - University Mall Hotel Pensacola
Extended Stay America Pensacola
Extended Stay Pensacola
Pensacola Extended Stay

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