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All 61 Pensacola hotels

Extended Stay America - Pensacola - University Mall

2.0 of 5 Hotel   |   809 Bloodworth Lane, Pensacola, FL 32504
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Ranked #33 of 61 Hotels in Pensacola
A recent review
3 of 5 stars reviewed 1 week ago
Sarah H
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92 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Contributor
37 reviews 37 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The rooms were clean, although the beds were hard..I had a hard time sleeping, and woke up with achy muscles. They did offer maid service, although I did not take advantage of it, put the " do not disturb" sign on the door. There was No swimming pool, In warm weather I love a pool. The staff was nice, though.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your comments about your stay with us. Your comments in regards to our staff being friendly and the rooms being clean are very much appreciated; yet, I was disheartened to read about your experience with our beds. I discussed your comments with the team, and we are scheduled for mattress replacements in the future. Our... More

Meridian, Mississippi
1 review
5 of 5 stars Reviewed 4 weeks ago

Its always a pleasure staying at Extended Stay in Pensacola, Fla-University Mall. I enjoy the hotel because it feels like home away from home. It equipped with a full kitchen area which makes it more enjoyable so you can cook your own foods instead of eating from the restaurants. The staff was friendly and the lobby was very clean and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. I am delighted to hear that you enjoyed your room and your fully equipped kitchen during your visit with us. Please accept my apologies for the mistake with the first room we assigned you; however, I am proud of... More

Panama City Beach, Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Main entrance had broken chair, butts on sidewalk, and stained concrete. First floor hall carpet had not been cleaned recently, it was sticky in spots. Room was listed as non smoking, but, reeked of smoke. This is not an old property, but needs refreshed. An alarm sounded every morning at 6:30 and rang until 7 am. Told it does that... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced problems during your stay here. I am aware of the alarm issue and I am pleased to report it has been resolved. As well,... More

Tallahassee, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 18, 2014

This was the second consecutive weekend my family and I had stayed at this location. The rooms are very spacious and clean, having the kitchenette was truly an extra bonus. The staff was also helpful and kind. The location is great not far from restaurants and shopping centers.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. We are so thrilled to hear that you enjoyed your fully-equipped kitchen, and I am very pleased to hear that my staff was kind and courteous to you during your stay here. The staff and I would like to... More

Pensacola, FL
1 review
4 of 5 stars Reviewed October 12, 2014

The staff was very courteous and helpful. Priceline had overcharged me. They noticed it and fixed it for me. The room was nice and clean. It is close to a nice shopping area and several restaurants, which is very convenient. Plus it is close to the interstate. It was also quiet. Was just what we needed for a little get-away!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such positive, wonderful things about our staff, location and the overall satisfaction of your stay. I am proud of our team for catching the error with your bill and correcting it for you. The staff and I would like to thank you again for posting... More

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 9, 2014 via mobile

Nice reasonable hotel in good area. Convenient to UWF and shopping. Easy to get to. Will stay again while visiting daughter who is student at UWF. The bed was comfortable and room was clean. Parking area well lighted. Free internet worked well and full kitchen made it easy to cook. They offered plates, utensils and pans for cooking.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such nice things about our property. I am so pleased to read that our location fit your needs and that we were able to provide you with a clean and comfortable room. Thank you again for your review. Should you have any further feedback, please... More

2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 24, 2014

I stayed at thus hotel for roughly 2 months and although the staff was awesome this hotel is way over priced for the room and service that you recieve. I would recommend finding a nicer hotel or resort to stay at for the money that you spend at this location.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am delighted to read your remarks about our staff being professional and great; however, I am very sorry that our rooms and service were not up to your standards. We strive to provide the best room and services to all of our guests.... More

Kemah, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed September 13, 2014

This hotel should be classified as a one star rating! Poorly maintained, the hotel, near University Mall, was grimy, with smeared fingerprints on practically every surface, and despite being on the 2nd floor which was designated as nonsmoking, stale smoke pervaded the air. Towels were threadbare and stained. There weren't even any cups in the bath or kitchen area. We... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The feedback provided in your review is much appreciated. I am sorry to hear about odor and cleanliness issues in your room. To make sure this doesn't happen again, I am working with my housekeeping staff to review our procedures to ensure that our rooms are clean for guests. I will also be working with my entire team to ensure... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014 via mobile

Upon arrival the staff was very helpful, the rooms were nice but had a closed up smell but with rhe dollar tree being so near it was nothing to make the room feel like home.. The location was very easy to access everything, and the price was very affordable! I would definitely recommend this hotel

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We want to thank you for taking the time to post a review of your stay. We are glad to read that you were pleased with our helpful staff and convenient location. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More

Contributor
17 reviews 17 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 17, 2014

We have always been pleased with our stay at Extended Stay locations. This was also a good choice with comfortable beds and spacious accommodations. The showers and linens were acceptable. Our only complaint was the dog barking repeatedly down the hallway in the morning. Thankfully, we had already begun getting ready. Otherwise, it would have been quite bothersome.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

Thank you so much for posting a review of our hotel. We appreciate you letting us know about the noise disturbance. We are sorry for this issue, but are happy to read that we provided you with a pleasurable stay. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring... More

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Additional Information about Extended Stay America - Pensacola - University Mall

Address: 809 Bloodworth Lane, Pensacola, FL 32504
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Pensacola - University Mall 2*
Number of rooms: 101
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Also Known As:
Extended Stayamerica Pensacola - University Mall Hotel Pensacola
Extended Stay America Pensacola
Extended Stay Pensacola
Pensacola Extended Stay

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