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Extended Stay America - Pensacola - University Mall

2.0 of 5
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809 Bloodworth Lane, Pensacola, FL 32504
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Extended Stay America - Pensacola - University Mall
Best prices for: 1 room 1 guest
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Ranked #37 of 61 Hotels in Pensacola
A recent review
4 of 5 stars reviewed 5 days ago
cathy0606 Houston, Texas
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106 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Houston, Texas
Level Contributor
73 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When I travel, I look for a room with a comfortable bed at a reasonable price and this one fit the bill. The room was absolutely huge and the bed was comfortable. The grab-and-go breakfast was all I needed to get me on the road home in the morning.

Was this review helpful? Yes
Meadow Fork, West Virginia, United States
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

NASTY ROOMS!!!! room has what looks like dried soda all over the walls, hotel and the rooms smell awful.. floors are extremely nasty, broken glass in the room, leg of the bed is broken, bathroom door will not shut, only thing nice about hotels is the staff, good distance from beach.. NOT WORTH THE MONEY

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Travelers are raving about these Pensacola hotels

New Roads, Louisiana
1 review
1 of 5 stars Reviewed 1 week ago

Me & a friend stayed at this location Memorial Day Weekend and we were beyond disappointed! The only thing that is modern there is the lobby. The rooms are small there, and on our 2nd night there we encountered roaches! They were in our fridge, our bathroom, and on the counter! We booked a nonsmoking room and the whole place... More 

Was this review helpful? Yes
Gulf Breeze, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

Old outdated hotel that smells like cigrattes. No business center or lobby, the only reason I stayed was they accepted dogs. Breakfast was muffin granola bar coffee and fruit. Air conditioning did not work very well. Hotel interior was shabby and not well maintained

Was this review helpful? Yes
Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel for 2 nights. When i first got here I was put into a handicapped accessible room i don't know why but the smell in the room was nasty. It smelled of food and musty mold. The man at the front desk was nice to move us. We got moved down the hall a little. There... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that there were some unpleasant odors in the hotel during your visit. I am sorry for your experience. I met with the staff, and we will be reviewing our room cleaning and inspection processes to ensure that your experience... More 

2 reviews
1 of 5 stars Reviewed May 29, 2015 via mobile

Where do I even begin... I booked an anniversary beach trip for me and my hubby on Hotwire so I was unaware at the time of what hotel we would be staying at (how Hotwire works). We stayed at this hotel back in 2012 for a previous beach trip and it was bad back then (dirty, fire alarms going off... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not completely satisfied with the cleanliness of your room and the quality of your bed. I would also like to offer my sincere apologies for the water outage and thank you... More 

2 reviews
5 of 5 stars Reviewed April 23, 2015

Stayed for 4 days and it was great. The best 2 star hotel I've stayed in. Staff was attentive and Jason was great with tips on things to see and do. Rooms comfortable for what we paid to stay. Convenient to restaurants and shopping and a short distance to the beach

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such positive feedback about our hotel. I am so glad to read that you were pleased with both the quality of our hotel as well as the service you received from our staff. Once more, thank you for posting your review. We look forward to... More 

Seattle, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 18, 2015

Disgusting! I booked a non-smoking room here for a 2 week business trip through Travelocity. Got in late last night and committed to stay because my checked-in luggage missed the connection in Atlanta. The room reeks! There are cigarette butts on the chair in the room, garbage and empty bologna package wrappers in the fridge, and globs of who-knows-what on... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The feedback provided in your review is much appreciated. It upsets me to hear that you were not satisfied with the room cleanliness or the quality of our grab-and-go breakfast. Please accept my apology. To uphold our company's high standards, we will be increasing our focus on the cleaning and inspection process as well as monitoring our breakfast stock more... More 

Saint Paul, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 14, 2015

My family stayed in an Extended Stay in Washington DC and were very pleased with the room and amenities. We were excited to see Pensacola also had an ES. Too bad that is where the excitement stopped. Our plan was to stay 6 nights with our toddler. While checking in I was informed that the room did not contain any... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced in your room upon arrival. I met with the staff, and we will be reviewing our cleaning processes and better enforcing our smoking policies to ensure that your experience is not repeated. Our team is committed to... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 21, 2015

I booked this hotel on Pricelie because I saw that the reviews were ok but my Family and I wanted to stay at a hotel just for a quick stay over as we were traveling to our destination. Upon check in the clerk gave us the key to the room and we had to come by down because the room... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you had trouble getting the room type desired and that the availability of dishes at the front office was not made clear during your check-in process. I am sorry for your experience. To ensure that a situation like yours... More 

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