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Extended Stay America - Pensacola - University Mall

2.0 of 5
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809 Bloodworth Lane, Pensacola, FL 32504
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Extended Stay America - Pensacola - University Mall
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Ranked #35 of 61 Hotels in Pensacola
A recent review
5 of 5 stars reviewed 3 days ago
Debbie J
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100 reviews from our community

Traveler rating
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    12
    14
    30
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27
14
7
22
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 4 days and it was great. The best 2 star hotel I've stayed in. Staff was attentive and Jason was great with tips on things to see and do. Rooms comfortable for what we paid to stay. Convenient to restaurants and shopping and a short distance to the beach

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such positive feedback about our hotel. I am so glad to read that you were pleased with both the quality of our hotel as well as the service you received from our staff. Once more, thank you for posting your review. We look forward to... More 

Denver, Colorado
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

Disgusting! I booked a non-smoking room here for a 2 week business trip through Travelocity. Got in late last night and committed to stay because my checked-in luggage missed the connection in Atlanta. The room reeks! There are cigarette butts on the chair in the room, garbage and empty bologna package wrappers in the fridge, and globs of who-knows-what on... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The feedback provided in your review is much appreciated. It upsets me to hear that you were not satisfied with the room cleanliness or the quality of our grab-and-go breakfast. Please accept my apology. To uphold our company's high standards, we will be increasing our focus on the cleaning and inspection process as well as monitoring our breakfast stock more... More 

Saint Paul, Minnesota
1 review
1 of 5 stars Reviewed 1 week ago

My family stayed in an Extended Stay in Washington DC and were very pleased with the room and amenities. We were excited to see Pensacola also had an ES. Too bad that is where the excitement stopped. Our plan was to stay 6 nights with our toddler. While checking in I was informed that the room did not contain any... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced in your room upon arrival. I met with the staff, and we will be reviewing our cleaning processes and better enforcing our smoking policies to ensure that your experience is not repeated. Our team is committed to... More 

Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 21, 2015

I booked this hotel on Pricelie because I saw that the reviews were ok but my Family and I wanted to stay at a hotel just for a quick stay over as we were traveling to our destination. Upon check in the clerk gave us the key to the room and we had to come by down because the room... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that you had trouble getting the room type desired and that the availability of dishes at the front office was not made clear during your check-in process. I am sorry for your experience. To ensure that a situation like yours... More 

Clearwater, Florida
Top Contributor
121 reviews 121 reviews
44 hotel reviews
67 helpful votes 67 helpful votes
2 of 5 stars Reviewed March 3, 2015

Recently stayed here for one night enroute to Mobile,Alabama. Hotel itself from the outside is ok I guess. Felt safe at night. Hotel is Located directly acrossed the street from the University Mall. Fazolis Restaurant is very close-within walking distance. Room had a nice kitchen area with a full side fridge. Bed was very uncomfortable- Pillows were flat as pancakes!... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the bed comfort was less than expected during your stay. We are sorry for this issue, but are happy to read that we provided you with a clean room and that you felt that our facilities were... More 

Amherst, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 2, 2015

The only reason we remained in this hotel is we had already been on the road for a week and were too tired to go elsewhere. Thankfully I always bring my own cleaning supplies, disinfectant and BUG SPRAY. We reserved a smoking room a week prior to stay and were given a non-smoking room. Wouldn't have been an issue except... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the cleanliness issue you experienced. I discussed your comments with the team, and we are now reviewing both our cleaning and inspection processes to ensure that our rooms are up to standard for our future guests. I am grateful for the feedback you provided so we are... More 

Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 22, 2015

I had the misfortune of staying here for 2 days this month and found my room to be very dirty. All corners of the rooms had collected dirt, the bed looked slept in and there were an abundance of pubic hairs in the bathroom, the shower and on the bed comforter. I was also surprised to see that the included... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had cleanliness issues and that you found our grab-and-go breakfast to be lacking. To ensure that a situation like yours doesn't happen again, my... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2015 via mobile

Felt like home away from home. Right off the interstate made it convenient. Good restaurants close by. Staff was very friendly and helpful. Would definitely recommend this place as well as stay here again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and our friendly and helpful staff. As well, I am thrilled to read that you would recommend our hotel. Thank you again for your review. It would be our pleasure for you... More 

Senior Contributor
44 reviews 44 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 12, 2014

The rooms were clean, although the beds were hard..I had a hard time sleeping, and woke up with achy muscles. They did offer maid service, although I did not take advantage of it, put the " do not disturb" sign on the door. There was No swimming pool, In warm weather I love a pool. The staff was nice, though.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your comments about your stay with us. Your comments in regards to our staff being friendly and the rooms being clean are very much appreciated; yet, I was disheartened to read about your experience with our beds. I discussed your comments with the team, and we are scheduled for mattress replacements in the future. Our... More 

Meridian, Mississippi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

Its always a pleasure staying at Extended Stay in Pensacola, Fla-University Mall. I enjoy the hotel because it feels like home away from home. It equipped with a full kitchen area which makes it more enjoyable so you can cook your own foods instead of eating from the restaurants. The staff was friendly and the lobby was very clean and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. I am delighted to hear that you enjoyed your room and your fully equipped kitchen during your visit with us. Please accept my apologies for the mistake with the first room we assigned you; however, I am proud of... More 

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