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Extended Stay America - Pensacola - University Mall

2.0 of 5
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809 Bloodworth Lane, Pensacola, FL 32504
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1 room 1 guest
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Extended Stay America - Pensacola - University Mall
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109 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Norfolk, Virginia
1 review
1 of 5 stars Reviewed 3 weeks ago

I booked a room due to the highly favorable reviews on booking.com. When we arrived, I noticed that the windows had screens and the screens were dusty and in need of repair. Our room was on the 3rd floor. My cursory inspection of the room was disappointing. The refrigerator had stains on the front door, there were stains on the... More 

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private
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband, myself and my kids are staying this week at this hotel. Today is our 5th day of 8. We've had a great experience. This is not the Hilton. If that's what you're looking for, go else where and you'll pay at least 3x what you'll pay here. I've read all the reviews, positive and negative. Here is my... More 

Was this review helpful? Yes 1
Canton, Mississippi
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed July 26, 2015

SUCKS!!!!!! My family AND I Reserved a room for Two night's… .Let's see where do I started.. When we first arrived the Hotel employee was outside taking a smoke. She seen exactly when I entered to check in, she simply took her time to finish 🏁 her smoke I guess, Once she walked in she didn't greet me at all…... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Level Contributor
78 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
2 of 5 stars Reviewed July 16, 2015

I am kind of biased as I normally don't stay in 2-3 star hotels, but this was a very last minute trip and I needed a room. I booked through hotwire and got really good rate for 5 days. The room was big and there's a kitchen so that was helpful keeping expenses down. The hotel front desk provides pots... More 

Was this review helpful? Yes 1
Houston, Texas
Level Contributor
77 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 30, 2015

When I travel, I look for a room with a comfortable bed at a reasonable price and this one fit the bill. The room was absolutely huge and the bed was comfortable. The grab-and-go breakfast was all I needed to get me on the road home in the morning.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

It is so rewarding to read that you had an enjoyable stay with us. Thank you for your comments. I truly appreciate your comments regarding the quality of our rooms, our comfortable beds and our convenient grab-and-go breakfast. Thank you again for your kind words! The staff and I would love to provide you with another comfortable stay in the... More 

New Roads, Louisiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 27, 2015

Me & a friend stayed at this location Memorial Day Weekend and we were beyond disappointed! The only thing that is modern there is the lobby. The rooms are small there, and on our 2nd night there we encountered roaches! They were in our fridge, our bathroom, and on the counter! We booked a nonsmoking room and the whole place... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am glad to read your remarks about the friendliness of our staff; however, I sincerely apologize for the cleanliness issues you experienced. To uphold our company's high standards, we are working with our outside vendor to ensure that the room is properly investigated... More 

Gulf Breeze, Florida
1 review
2 of 5 stars Reviewed June 16, 2015

Old outdated hotel that smells like cigrattes. No business center or lobby, the only reason I stayed was they accepted dogs. Breakfast was muffin granola bar coffee and fruit. Air conditioning did not work very well. Hotel interior was shabby and not well maintained

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Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

Thank you for providing us with details about your stay. I am so disappointed that our amenities were not to your satisfaction. Please accept my apology. In response to your feedback, I will be sharing your comments with our staff to ensure that we are doing everything possible in our ongoing efforts to improve both our hotel and services. Additionally,... More 

Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 9, 2015

I stayed at this hotel for 2 nights. When i first got here I was put into a handicapped accessible room i don't know why but the smell in the room was nasty. It smelled of food and musty mold. The man at the front desk was nice to move us. We got moved down the hall a little. There... More 

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Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that there were some unpleasant odors in the hotel during your visit. I am sorry for your experience. I met with the staff, and we will be reviewing our room cleaning and inspection processes to ensure that your experience... More 

2 reviews
1 of 5 stars Reviewed May 29, 2015 via mobile

Where do I even begin... I booked an anniversary beach trip for me and my hubby on Hotwire so I was unaware at the time of what hotel we would be staying at (how Hotwire works). We stayed at this hotel back in 2012 for a previous beach trip and it was bad back then (dirty, fire alarms going off... More 

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Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not completely satisfied with the cleanliness of your room and the quality of your bed. I would also like to offer my sincere apologies for the water outage and thank you... More 

Lancaster ky
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 23, 2015

Stayed for 4 days and it was great. The best 2 star hotel I've stayed in. Staff was attentive and Jason was great with tips on things to see and do. Rooms comfortable for what we paid to stay. Convenient to restaurants and shopping and a short distance to the beach

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such positive feedback about our hotel. I am so glad to read that you were pleased with both the quality of our hotel as well as the service you received from our staff. Once more, thank you for posting your review. We look forward to... More 

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