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Extended Stay America - Pensacola - University Mall

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809 Bloodworth Lane, Pensacola, FL 32504
Extended Stay America - Pensacola - University Mall
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Ranked #33 of 61 Hotels in Pensacola
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97 reviews from our community

Traveler rating
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    12
    14
    28
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25
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel on Pricelie because I saw that the reviews were ok but my Family and I wanted to stay at a hotel just for a quick stay over as we were traveling to our destination. Upon check in the clerk gave us the key to the room and we had to come by down because the room... More 

Was this review helpful? Yes 1
Clearwater, Florida
Top Contributor
119 reviews 119 reviews
44 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Recently stayed here for one night enroute to Mobile,Alabama. Hotel itself from the outside is ok I guess. Felt safe at night. Hotel is Located directly acrossed the street from the University Mall. Fazolis Restaurant is very close-within walking distance. Room had a nice kitchen area with a full side fridge. Bed was very uncomfortable- Pillows were flat as pancakes!... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the bed comfort was less than expected during your stay. We are sorry for this issue, but are happy to read that we provided you with a clean room and that you felt that our facilities were... More 

Amherst, Ohio
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The only reason we remained in this hotel is we had already been on the road for a week and were too tired to go elsewhere. Thankfully I always bring my own cleaning supplies, disinfectant and BUG SPRAY. We reserved a smoking room a week prior to stay and were given a non-smoking room. Wouldn't have been an issue except... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the cleanliness issue you experienced. I discussed your comments with the team, and we are now reviewing both our cleaning and inspection processes to ensure that our rooms are up to standard for our future guests. I am grateful for the feedback you provided so we are... More 

Contributor
17 reviews 17 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 22, 2015

I had the misfortune of staying here for 2 days this month and found my room to be very dirty. All corners of the rooms had collected dirt, the bed looked slept in and there were an abundance of pubic hairs in the bathroom, the shower and on the bed comforter. I was also surprised to see that the included... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to read that your room had cleanliness issues and that you found our grab-and-go breakfast to be lacking. To ensure that a situation like yours doesn't happen again, my... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 13, 2015 via mobile

Felt like home away from home. Right off the interstate made it convenient. Good restaurants close by. Staff was very friendly and helpful. Would definitely recommend this place as well as stay here again.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and our friendly and helpful staff. As well, I am thrilled to read that you would recommend our hotel. Thank you again for your review. It would be our pleasure for you... More 

Senior Contributor
44 reviews 44 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 12, 2014

The rooms were clean, although the beds were hard..I had a hard time sleeping, and woke up with achy muscles. They did offer maid service, although I did not take advantage of it, put the " do not disturb" sign on the door. There was No swimming pool, In warm weather I love a pool. The staff was nice, though.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your comments about your stay with us. Your comments in regards to our staff being friendly and the rooms being clean are very much appreciated; yet, I was disheartened to read about your experience with our beds. I discussed your comments with the team, and we are scheduled for mattress replacements in the future. Our... More 

Meridian, Mississippi
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

Its always a pleasure staying at Extended Stay in Pensacola, Fla-University Mall. I enjoy the hotel because it feels like home away from home. It equipped with a full kitchen area which makes it more enjoyable so you can cook your own foods instead of eating from the restaurants. The staff was friendly and the lobby was very clean and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. I am delighted to hear that you enjoyed your room and your fully equipped kitchen during your visit with us. Please accept my apologies for the mistake with the first room we assigned you; however, I am proud of... More 

Panama City Beach, Florida
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 20, 2014

Main entrance had broken chair, butts on sidewalk, and stained concrete. First floor hall carpet had not been cleaned recently, it was sticky in spots. Room was listed as non smoking, but, reeked of smoke. This is not an old property, but needs refreshed. An alarm sounded every morning at 6:30 and rang until 7 am. Told it does that... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you experienced problems during your stay here. I am aware of the alarm issue and I am pleased to report it has been resolved. As well,... More 

Tallahassee, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 18, 2014

This was the second consecutive weekend my family and I had stayed at this location. The rooms are very spacious and clean, having the kitchenette was truly an extra bonus. The staff was also helpful and kind. The location is great not far from restaurants and shopping centers.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. We are so thrilled to hear that you enjoyed your fully-equipped kitchen, and I am very pleased to hear that my staff was kind and courteous to you during your stay here. The staff and I would like to... More 

Pensacola, FL
1 review
4 of 5 stars Reviewed October 12, 2014

The staff was very courteous and helpful. Priceline had overcharged me. They noticed it and fixed it for me. The room was nice and clean. It is close to a nice shopping area and several restaurants, which is very convenient. Plus it is close to the interstate. It was also quiet. Was just what we needed for a little get-away!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Pensacola - University Mall, responded to this review

The staff and I read your review, and would like to thank you for writing such positive, wonderful things about our staff, location and the overall satisfaction of your stay. I am proud of our team for catching the error with your bill and correcting it for you. The staff and I would like to thank you again for posting... More 

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