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Americas Best Value Inn & Suites

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7200 Plantation Rd, Pensacola, FL 32504 (Formerly Holiday Inn Pensacola University Mall)
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Americas Best Value Inn & Suites
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95 Reviews from our TripAdvisor Community

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Traveler rating
    27
    23
    10
    5
    30
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31
14
11
7
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Pensacola, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

My name is Audrey and me and my daughter has been staying here for five years and to be honest we haven't been looking for another place it's convenient and in a great location my fiance is an over the road truck driver and when he comes home he has plenty of parking spaces to park his 18 wheeler they... More 

Was this review helpful? Yes
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Last week we booked three nights at this hotel. Showed up and the room was good. Comfy bed, fridge, everything we needed. Unfortunately they failed to mention the pool was out of order during our stay. Being from Missouri and not having an unlimited budget, most of our trip was going to revolve around staying in the hotel pool. When... More 

Was this review helpful? Yes 1
ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Allison M. Thanks for your feedback! We appreciate upon you showing up found our rooms great with comfy beds. But also we do apologize about the staff manners during your stay and our pool that was undergoing an improvement project which is now completed and now we have a totally redone brand new pool therefore these issues has been... More 

1 review
5 of 5 stars Reviewed 1 week ago

I would like to start of by saying this hotel was very nice good location when we got in the room very clean simple and very spacious i relaxed in the pool which was very big pool i was surprise housekeeprs did a good job providing us towels and cleaning our room so overall thanks to staff my family stay... More 

Was this review helpful? Yes 1
ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Mike Wilsonn. Thank your for your review! We appreciate you letting us know that you and your family enjoyed your stay. And you are right indeed our pool is actually one of the largest in the city of Pensacola we are satisfied that we meet your expectations and hope to see you soon! More 

Dallas, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

The staff was wonderful. King room very nice and clean. Concerns were taken care of promptly. Even got a new re frig asap. Pool was being service but I could tell in a few days it would be up and running. Many upgrades coming, this I like. Needed this good night rest before my 12 hour drive back to Texas.... More 

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ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear SMJatKimball Thank you for your feedback! We delighted to know that you had a peaceful night before you long drive back to Texas and definitely you right we are adding upgrades to our rooms and our brand new redone pool is now officially open so I’m glad you enjoyed our room upgrades, quality and wonderful customer service. We hope... More 

5 of 5 stars Reviewed 1 week ago

I must say that my stay at Americas Best was excellent!!! I looked over the review before I book my stay and I have to say that it was all wrong... When I arrived the grounds looked absolutely amazing.. I got into my room and it was one of the best cleaned rooms I've seen.... I will be booking my... More 

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ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Jenifer C Thank you for your review! Is great to know that your stay was excellent thanks for your kind words we really appreciate it and definitely looking forward to welcome you back soon! More 

2 reviews
1 of 5 stars Reviewed 1 week ago

Booked room through priceline but room was not available at 12am check-in as committed during late arrival courtesy call to front desk. Amenities listed a pool that had obviously been closed for a while but staff didn't mention during confirmation phone call. Just an overall crappy experience across the gamut; booking details, staff interaction, facility cleanliness, etc.

Was this review helpful? Yes
ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear James B Thank you for your feedback. Guest satisfaction is our highest priority, and we are committed to providing you with a superior experience, no matter how your booking/reservation originated or was arranged. We take most seriously your concerns about our product inconsistencies and reassure you that our hotel pool during that week was undergoing an improvement project to... More 

Pascagoula
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Location is Great but Hotel is dirty!!!Room had dead bugs in it! This hotel needs to be removed from any website it is nasty . we cancelled our 2nd night because it was horrible. expedia please remove from your webpage

Was this review helpful? Yes 1
ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Steven D Thank you for your time in posting your comments. We truly apologize of the negative experience you had with us. The cleanliness of our rooms is one of the utmost importance’s to us. Please if you could call me so I can have more information like room number etc. We take our guest complain very seriously and... More 

5 of 5 stars Reviewed 2 weeks ago

I,would like to begin by saying upon me entering my room,i was over taking by the outstanding lawn maintenance around the property,especially the pool area.As far as my hotel room,i was excited that i wasn't overwhelmed with any bad odors .Unlike some other hotels that i've visted in the area,as far as the staff are very nice and accommodating very... More 

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ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Tina D Thank for your review! We glad we met your expectations in all area of our property definitely is our goal to always provide outstanding accommodating services with an enjoyable experience for our guests. We hope to see you soon! More 

Greenville, South Carolina
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed there July 8 thru the 11th the reviews of this hotel are wrong the staff was excellent we accidently spilled some sand from the beach on the floor and I went to see the front desk to borrow a vacuum cleaner I was gonna clean it my self but Marcus the front desk clerk insisted he follow me... More 

Was this review helpful? Yes 1
ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Marki128 Thank for this excellent and honest review! Definitely Marcus and the rest of our staff go above and beyond to satisfy our customers during their stay I am glad that you found everything worked perfectly in your room and we met your expectations. We look forward to host you again!!! More 

Monroe, LA
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The front desk clerk was very nice. The room was very clean and smelled clean. The area is very quite and easy to and from I 10 and I 110. On a budget headed to the beach very accommodating! Would stay again. Only recommendation to owners would be coffee pots in rooms or coffee in the lobby.

Was this review helpful? Yes
ABVIPCOLA, General Manager at Americas Best Value Inn & Suites, responded to this review

Dear Hanna D Thank you so much for your generous review! We always get an extra bounce in our step knowing we made your stay enjoyable, and we're glad to hear we met your expectations! I do apologize about the coffe pots but we do offer them upon request so next time you stay with us please dial 0 to... More 

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