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MainStay Suites Pensacola, FL

2.5 of 5 7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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#24 of 61 Hotels in Pensacola
108 Reviews 3.5 of 5 stars
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MainStay Suites Pensacola, FL
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MainStay Suites Pensacola, FL
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108 reviews from our community

Traveler rating
    38
    28
    16
    15
    11
See reviews for
56
10
7
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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  • All months
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    (23)
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New Orleans, Louisiana
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This property is in need of a renovation. With the exception of the flat screen HDTV everything in the hotel looks 20 years old. The property is clean but worn. The staff is friendly. I have no complaints but would look for one of the newer properties nearby is price was close.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for providing us with valuable feedback about your stay with us. We enjoy receiving feedback that helps us to continue to improve our guests' experiences. I am very glad that you found our staff to be friendly; I have shared your remarks with our staff, and they appreciated the complement. We continue to update and improve our facility;... More

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

The room I was assigned had roaches in the kitchen. I didn't see the roaches until about 10:30pm. Went to the front desk to change rooms and was told by the front desk clerk, that they didn't have any rooms availible. I had the option to sleep with the roaches or find another hotel. I checked out and found another... More

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

I remember you very well, and I am very sorry that you were inconvenienced your first night with us. Thank you for choosing to come back to our property, and spend 4 more nights. We know that you have many choices of hotels, even in our immediate area, and are very pleased that you choose to check back in with... More

2 reviews
3 of 5 stars Reviewed August 11, 2014

Rooms were good. Hot breakfast decent. When we checked out hotel attempted to charge our card again for a prepaid room. It took us an hour to get it fixed. I handed them my receipt when I checked in yet they were still incompetent and told us we owed them money. I showed the my receipt and they looked at... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for sharing your experience with us. I am so sorry that your check-out was not convenient and comfortable. The desk agaent that was checking you out was confussed, and I apologize that her confussion delayed and upset you. You have given us valuable feedback that our team can use to improve. More

2 reviews
5 of 5 stars Reviewed August 5, 2014 via mobile

Best hotel for the best stay!!! When my family and I stayed for the first time we fell in love then. My husband never wants to stay any where else.My kids love the outside and pool. Myself just love it all the breakfast is great. It's my get alway place when I want peace and quiet. The MainStay is one... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for sharing your experience with us. A review like that is why our staff gets out a bed in the morning. We hear comments like your daily, but it is nice to read it. Please come back soon. More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

As someone who travels for work on a weekly basis, this hotel was perfect. It was central to the various places I needed to go and provided me with a nice, big room. The biggest benefit was the kitchen. It was clear my room's stove, microwave, dishwasher, and refrigerator have been replaced with relatively newer products. Basic dishes, glasses, and... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for posting a review of our property. It is clear that you post thoughtfully, with the intention of being useful to other guests, and we really appreciate that. I was very glad to read that “the hotel was perfect” for you. It is our intention that all of our guests find their experience with us to be comfortable... More

1 review
5 of 5 stars Reviewed July 29, 2014

After our first hotel was over booked we ended up here... and what a great change of plans. Everyone was beyond helpful and accommodating. They went above and beyond to carter to our last minute needs. The room was very nice and clean as well as the other facilities. I can't say enough great things about how wonderful the staff... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for your kind words. I share our reviews with our staff, and hearing that their efforts help our guests enjoy their visit is very rewarding. We hope all of our guests feel that we catered to their needs. We hope to see you again soon. Julia Ferris General Manager More

Bethlehem, Connecticut
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 29, 2014

Hotel room was spacious, had an upstairs room, very quite. The room seemed "surface clean"..big drawback...there is no daily housekeeping. So if your going to need towels, sheets or toiletries,you have to go to the check in office. Also, your going to have to take out your own garbage.. That was a hassle, and would have been nice to have... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to share your experience with us. We use this type of feedback to continue to improve our guest experience, and appreciate the direct evaluation. We hope that you will come again to see how we apply your comments. More

Durham, North Carolina
1 review
3 of 5 stars Reviewed July 20, 2014

We stayed for 4 nights and the experience was good. I like the fact it was off the "beaten" path. Love the layout of the room and was comfortable. The staff was great, the hot breakfast was excellent. It was very "family" friendly. The only reason I am giving this a 3 star rating is the fact the carpet needed... More

Was this review helpful? Yes
MainStayPensacola, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for taking the time to share your experience with us. We appreciate the feedback. I have shared with my staff that you enjoyed the breakfast, and describe the staff as "great". Thank you, also, for your remarks regarding the carpet. We are giving it a deep cleaning. Julia Ferris General Manager More

Top Contributor
69 reviews 69 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 12, 2014

Stayed here 5 nights two adults three children and the queen suite was big enough for all of us. The full kitchen was just nice to have. Bathrooms and rooms are clean. Pool is a little small but nice. Hotel area is close to many shops.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

We very much appreciate your taking the time share your experience with us. Feedback from our guests helps us in many ways. I am so glad that you found your visit with us convenient and comfortable. Please come and visit us again. Julia Ferris General Manager More

Niceville, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 13, 2014

I stayed here for 2 nights when my husband was having surgery. The hotel is a little off the beaten path and next to a funeral home. The suite was quite comfortable--a little dated in decor but looks like it was recently updated. There was a comfortable seating area, a large table that doubled as a work area, and a... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

We appreciate your taking the time to share your experience with us. We take the feedback to heart, as we continuously strive to improve. Our staff enjoyed reading your appraisal, and we hope that we have the opportunity to welcome you back. More

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Additional Information about MainStay Suites Pensacola, FL

Address: 7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Pensacola, FL 2.5*
Number of rooms: 64
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn

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