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MainStay Suites Pensacola, FL

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7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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MainStay Suites Pensacola, FL
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MainStay Suites Pensacola, FL
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141 Reviews from our TripAdvisor Community

Traveler rating
    56
    36
    19
    16
    14
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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NEW MARKET ALABAMA
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Nice location, great rooms and good value. Front desk clerk Molly went above and beyond. Will stay again. The breakfast was excellent, nice selection of items. Pet friendly hotel and beautiful grounds around the hotel. Pool was very nice.

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Atlanta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 1 week ago

I am usually a big fan of Mainstay Suites, due to their accommodations and apartment like features which is perfect when you are a family of five. However, this trip to Mainstay has given me a bad taste in my mouth literally. My family, which includes a 2 and 3 year old, my sister who has Autism, my mother and... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

I don't even know where to begin to respond to your comments, Ms. Wilson, so I will start at the beginning. You booked 7 suites with us arriving on the Thursday before Memorial Day for 4 nights each; a total of 28 room nights. You booked 4 King Suites through Booking.com, on 3 of our large penthouse suites through us... More 

Cincinnati, Ohio
Top Contributor
243 reviews 243 reviews
50 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a recycled Residence Inn that has been pretty well maintained over the years. We had a king suite that was very spacious, a fireplace, large sofa, and a full size kitchen area with all the essential cookware and dishes. As other reviews have pointed out, getting to this property is a bit of a challenge as it is... More 

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Novi, Michigan
1 review
5 of 5 stars Reviewed April 24, 2015

My boyfriend and I stayed here for a get away. I was pleasantly surprised by he size of the rooms and it was great to have a full (updated) kitchen. The front desk staff and breakfast attendants were super friendly. Pensacola Beach was just a short drive away but the pool at the hotel was nice and clean too. There... More 

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Del Mar, California
Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 18, 2015

so we checked out this diamond ,being next to the freeway, you think you might hearing the traffic , wrong !!!!!!!!! it so quiet their was a full house and we did not hear any thing. the place should be on the mister cleans award , breakfast is the best toreauos, and josh are like a tag team making you... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Well we are thrilled that you enjoyed your experience at the MainStay Suites! It was very thoughtful of you to single out some employees, so that they could get some individual recognition. They, like all our staff, want all of our guests to enjoy the city, be completely comfortable, and feel special. We are all so glad we succeeded with... More 

San Diego, California
Top Contributor
74 reviews 74 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed April 13, 2015

This motel is right by the interstate on the north side. There is plenty of space and the suite has a little kitchenette. The room itself is ok but low on frills. If you're looking for a spacious room on a budget, it's not a bad place. If you want something nicer, try the Hampton Inn or Courtyard down the... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to write about our property. We are very glad that you chose to stay at the MainStay Suites. We were pleased to read that you found your suite spacious, and hope that you were comfortable. We hope that you will return when next in town. If you do, please make sure you let us... More 

1 review
4 of 5 stars Reviewed April 4, 2015

I really enjoyed the stay at Mainstay. I checked in on Tuesday and out on Friday. My boys loved going to the pool and whirlpool. We had a party of 6 and enjoyed all the hotel offered. We grilled out, and the breakfast was something I looked forward to. Jose at front desk was very courteous ,overall the hotel was... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

We are so glad that your family enjoyed the hotel. We greatly appreciate your feedback, and you taking the time to share your experience. We strive to make families, business guests, and our extended stay guests feel like we are their home away from home. More 

Stevensville, Maryland
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed April 4, 2015

Staff was friendly but this is one of those formerly privately owned places where a chain has now come in and done some updates, but it never seems to work out. The pet rooms smell strongly of pet odor, noise level is high, floors creak, etc. They do put on a hot breakfast and are doing their best, but frankly... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to share your experience with us. Thank you too for your 5 star score that you gave to us based on the service that you received from our eager-to-please staff. We use feedback from our guests to continue to improve, and ensure that our guests our having comfortable and convenient experiences. We were disappointed... More 

1 review
3 of 5 stars Reviewed March 19, 2015

My family of five stayed for two nights while we were visiting Pensacola. The area was a little concerning - the big sign on the inside of the door insisted that all doors and windows stay locked all the time. We lock the doors anyway, but I've never seen a reminder at any other hotel before. Maybe they are just... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you very much for taking the time to share your experience with us. We appreciate guest feedback so that we can continue to improve. We are very sorry that our signs of caution worried you. Because our townhouse style suites open directly to the outside, we are required to remind guests to bolt their doors. We take precautions against... More 

Durham, New Hampshire
1 review
5 of 5 stars Reviewed March 17, 2015

Staff was incredibly attentive to our needs. The room was spacious and well-equipped, including fast wifi. I was especially pleased that granola was available for breakfast, as few hotels offer it as an option.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you very much for your feedback. I shared your comments with the entire staff, and we were pleased by your kind words. Your feedback is important to us; in fact, listening to guests’ feedback is why we offer granola on our breakfast bar. We are glad you enjoyed it. More 

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