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MainStay Suites Pensacola, FL

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7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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MainStay Suites Pensacola, FL
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MainStay Suites Pensacola, FL
MainStay Suites Pensacola, FL
MainStay Suites Pensacola, FL
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138 reviews from our community

Traveler rating
    55
    35
    19
    16
    13
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67
15
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20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Novi, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

My boyfriend and I stayed here for a get away. I was pleasantly surprised by he size of the rooms and it was great to have a full (updated) kitchen. The front desk staff and breakfast attendants were super friendly. Pensacola Beach was just a short drive away but the pool at the hotel was nice and clean too. There... More 

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Del Mar, California
Contributor
17 reviews 17 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

so we checked out this diamond ,being next to the freeway, you think you might hearing the traffic , wrong !!!!!!!!! it so quiet their was a full house and we did not hear any thing. the place should be on the mister cleans award , breakfast is the best toreauos, and josh are like a tag team making you... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Well we are thrilled that you enjoyed your experience at the MainStay Suites! It was very thoughtful of you to single out some employees, so that they could get some individual recognition. They, like all our staff, want all of our guests to enjoy the city, be completely comfortable, and feel special. We are all so glad we succeeded with... More 

San Diego, California
Top Contributor
74 reviews 74 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

This motel is right by the interstate on the north side. There is plenty of space and the suite has a little kitchenette. The room itself is ok but low on frills. If you're looking for a spacious room on a budget, it's not a bad place. If you want something nicer, try the Hampton Inn or Courtyard down the... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to write about our property. We are very glad that you chose to stay at the MainStay Suites. We were pleased to read that you found your suite spacious, and hope that you were comfortable. We hope that you will return when next in town. If you do, please make sure you let us... More 

1 review
4 of 5 stars Reviewed 3 weeks ago

I really enjoyed the stay at Mainstay. I checked in on Tuesday and out on Friday. My boys loved going to the pool and whirlpool. We had a party of 6 and enjoyed all the hotel offered. We grilled out, and the breakfast was something I looked forward to. Jose at front desk was very courteous ,overall the hotel was... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

We are so glad that your family enjoyed the hotel. We greatly appreciate your feedback, and you taking the time to share your experience. We strive to make families, business guests, and our extended stay guests feel like we are their home away from home. More 

Stevensville, Maryland
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Staff was friendly but this is one of those formerly privately owned places where a chain has now come in and done some updates, but it never seems to work out. The pet rooms smell strongly of pet odor, noise level is high, floors creak, etc. They do put on a hot breakfast and are doing their best, but frankly... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to share your experience with us. Thank you too for your 5 star score that you gave to us based on the service that you received from our eager-to-please staff. We use feedback from our guests to continue to improve, and ensure that our guests our having comfortable and convenient experiences. We were disappointed... More 

1 review
3 of 5 stars Reviewed March 19, 2015

My family of five stayed for two nights while we were visiting Pensacola. The area was a little concerning - the big sign on the inside of the door insisted that all doors and windows stay locked all the time. We lock the doors anyway, but I've never seen a reminder at any other hotel before. Maybe they are just... More 

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you very much for taking the time to share your experience with us. We appreciate guest feedback so that we can continue to improve. We are very sorry that our signs of caution worried you. Because our townhouse style suites open directly to the outside, we are required to remind guests to bolt their doors. We take precautions against... More 

Durham, New Hampshire
1 review
5 of 5 stars Reviewed March 17, 2015

Staff was incredibly attentive to our needs. The room was spacious and well-equipped, including fast wifi. I was especially pleased that granola was available for breakfast, as few hotels offer it as an option.

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you very much for your feedback. I shared your comments with the entire staff, and we were pleased by your kind words. Your feedback is important to us; in fact, listening to guests’ feedback is why we offer granola on our breakfast bar. We are glad you enjoyed it. More 

1 review
5 of 5 stars Reviewed March 15, 2015

Good value, pet friendly, plenty of breakfast, comfy bed & pillows, very clean, smoke free, fresh paint and carpet, friendly & helpful staff. Made our family waaaay less grouchy on a looong road trip. Good hot coffee helped too. Full kitchen.

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Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

We very much appreciate your kind words regarding your visit with us. We aim to be comfortable and convenient, particularly when guests may be tired or grouchy from long road trips. We hope very much to welcome you back soon. More 

Canyon, Texas
Contributor
18 reviews 18 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 17, 2015

After a very long day on the road, the only thing that I wanted to do was to be able to get to our hotel and lay down. We arrived around 1am. The girl at the desk was willing to arrange for us to be on the first floor which I appreciated. I'll be honest, I was a little disappointed... More 

Was this review helpful? Yes 4
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to provide us with feedback about your experience with us. We are very glad that you found the suite clean and the staff friendly and helpful. We regret that the suite didn't give an overall positive impression. We are using your feedback to address the maintenance issues you mentioned, as well as, ensure that... More 

Hannawa Falls, New York, United States
Contributor
19 reviews 19 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 14, 2015

Wow! Large suites with full kitchen and sitting area. The kitchen is stocked with what you'll need to cook your own meals except the food and condiments/seasoning. For a small extra fee, pets are allowed. Although, other than the grassy median between parking lots, there is no place on the property for you pet to do its business and they... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for taking the time to share your stay with us; we really appreciate the feedback. We are very pleased that you enjoyed the very spacious size of our suites, the convenient stocked kitchens, and the value. We are taking your comments regarding the pet area to heart, and will be implementing changes. We will get more trash containers... More 

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