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All 61 Pensacola hotels

MainStay Suites Pensacola, FL

2.5 of 5 Hotel   |   7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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MainStay Suites Pensacola, FL
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Ranked #24 of 61 Hotels in Pensacola
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112 reviews from our community

Traveler rating
    40
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    16
    15
    11
See reviews for
56
12
7
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I came to the area in November with my fiancée. & the room was awesome. Nice and friendly staff. My hotel stay was very nice. The only thing I would say negative is the breakfast wasn't really up to par but overall the stay was outstanding. Very reasonable price.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

It is so nice of you to take the time to share your experience. We appreciate it. We were very glad to read that you enjoyed your stay with us. We want our guests to be comfortable while they enjoy everything Pensacola has to offer. More

Pensacola, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

I have had both the pleasure and privilege to be at MainStay Suites since the first week of June 2014 and I am still patronizing the Establishment as of 10/30/2014. The Staff is incredible from the prompt services from the GM and her eager Staff behind the counter, to IT and Handyman guys who ensure that the Hotel runs at... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for taking the time to share your experience. We appreciate our guests taking the time to provide feedback. We have enjoyed having you stay with us all these months. We hope that we have made you feel that this is your home away from home. I will be sharing all of your kind words with our... More

Fort Walton Beach, Florida
1 review
5 of 5 stars Reviewed October 2, 2014

We recently stayed one night at the Mainstay Suites in Pensacola. We loved everything about our stay! We arrived early and were permitted to check in early at no extra cost. We stayed in a "penthouse" which was basically a townhouse. We had more than enough space and loved the room! When we travel we try cook some of our... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

We enjoyed having you, and look forward to your return trip. Thank you very much for sharing your experience. When you return, please let us know if there is anything we can do to make that stay even better. More

Kennesaw, Georgia
1 review
4 of 5 stars Reviewed September 28, 2014

I just got home from a 3 night stay and have NO complaints. The whole staff was friendly and helpful. The room was very comfortable. Though the hotel was quite full, we never heard any noise. The breakfast was good and selections changed daily. I am picky as I work for a hotel myself, but have no complaints here.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for sharing your experience with us. I share our reviews with the entire staff, and they very much appreciated that you took the time to say kind things. We hope to welcome you back very soon. More

New Orleans, Louisiana
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 2, 2014

This property is in need of a renovation. With the exception of the flat screen HDTV everything in the hotel looks 20 years old. The property is clean but worn. The staff is friendly. I have no complaints but would look for one of the newer properties nearby is price was close.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for providing us with valuable feedback about your stay with us. We enjoy receiving feedback that helps us to continue to improve our guests' experiences. I am very glad that you found our staff to be friendly; I have shared your remarks with our staff, and they appreciated the complement. We continue to update and improve our facility;... More

Baton Rouge, Louisiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 20, 2014

The room I was assigned had roaches in the kitchen. I didn't see the roaches until about 10:30pm. Went to the front desk to change rooms and was told by the front desk clerk, that they didn't have any rooms availible. I had the option to sleep with the roaches or find another hotel. I checked out and found another... More

Was this review helpful? Yes 2
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

I remember you very well, and I am very sorry that you were inconvenienced your first night with us. Thank you for choosing to come back to our property, and spend 4 more nights. We know that you have many choices of hotels, even in our immediate area, and are very pleased that you choose to check back in with... More

2 reviews
3 of 5 stars Reviewed August 11, 2014

Rooms were good. Hot breakfast decent. When we checked out hotel attempted to charge our card again for a prepaid room. It took us an hour to get it fixed. I handed them my receipt when I checked in yet they were still incompetent and told us we owed them money. I showed the my receipt and they looked at... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for sharing your experience with us. I am so sorry that your check-out was not convenient and comfortable. The desk agaent that was checking you out was confussed, and I apologize that her confussion delayed and upset you. You have given us valuable feedback that our team can use to improve. More

2 reviews
5 of 5 stars Reviewed August 5, 2014 via mobile

Best hotel for the best stay!!! When my family and I stayed for the first time we fell in love then. My husband never wants to stay any where else.My kids love the outside and pool. Myself just love it all the breakfast is great. It's my get alway place when I want peace and quiet. The MainStay is one... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for sharing your experience with us. A review like that is why our staff gets out a bed in the morning. We hear comments like your daily, but it is nice to read it. Please come back soon. More

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2014

As someone who travels for work on a weekly basis, this hotel was perfect. It was central to the various places I needed to go and provided me with a nice, big room. The biggest benefit was the kitchen. It was clear my room's stove, microwave, dishwasher, and refrigerator have been replaced with relatively newer products. Basic dishes, glasses, and... More

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you for posting a review of our property. It is clear that you post thoughtfully, with the intention of being useful to other guests, and we really appreciate that. I was very glad to read that “the hotel was perfect” for you. It is our intention that all of our guests find their experience with us to be comfortable... More

1 review
5 of 5 stars Reviewed July 29, 2014

After our first hotel was over booked we ended up here... and what a great change of plans. Everyone was beyond helpful and accommodating. They went above and beyond to carter to our last minute needs. The room was very nice and clean as well as the other facilities. I can't say enough great things about how wonderful the staff... More

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, FL, responded to this review

Thank you so much for your kind words. I share our reviews with our staff, and hearing that their efforts help our guests enjoy their visit is very rewarding. We hope all of our guests feel that we catered to their needs. We hope to see you again soon. Julia Ferris General Manager More

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Additional Information about MainStay Suites Pensacola, FL

Address: 7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — MainStay Suites Pensacola, FL 2.5*
Number of rooms: 64
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn

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