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MainStay Suites Pensacola

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7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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MainStay Suites Pensacola
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149 Reviews from our TripAdvisor Community

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Traveler rating
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    37
    19
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    14
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70
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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    (35)
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Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I really recommend Main Stay Suites. Amazing experience. I came here with my Wife and stay 3 nights for our vacations. The hotel exceeded our expectations. Excellent Service, Comfortable, Clean, Lovely Staff, fantastic breakfast. Pet Friendly. The Room was very spacious and comfortable. King Bed. A/C refreshing, the outside temperatures were very hot. Swimming Pool & Laundry Room. Fast Free... More 

Was this review helpful? Yes
Calera, Alabama
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel was clean and comfortable. Michelle checked us in and made sure we had everything we needed to make our stay enjoyable. The kids enjoyed the pool. Room were nice size to. Al and all is was a great stay.

Was this review helpful? Yes
Pensacola, Florida
1 review
4 of 5 stars Reviewed 2 weeks ago

my husband, son-in-law, two daughters, niece, and 9 grandkids stayed at this mainstay suites. We had 3 suites, they were very clean and spaces. The breakfast was good. Michelle at the check-in desk was very polite and helpful. We stayed 4 nights. I would recommend this hotel.

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family of five reserved a room on line 20 minutes prior to check in without any problems. Upon arriving to Mainstays I could see the accommodations were set up like meticulous town homes. The front desk clerk Estelle was calm, kind, proficient andaccommodating. Her smile made us feel welcomed.The grounds were well maintained, and the room felt like we... More 

Was this review helpful? Yes 3
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

I stayed at the MainStay Suites for 70 days. Although my stay was more for business than pleasure, when I chose to stay in my room I had a great time lounging. The bed was so soft and comfortable. I love to cook so I definitely enjoyed the full kitchen area. To top it off, after I dirty up all... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Although we hate to see you go, I know how much you were looking forward to being home. We know how difficult it can be to be away from home for so long, so we are glad to read that you were comfortable. Toreous and Michelle thank you for your kind words. They appreciated their efforts being singled out. We... More 

Pensacola Beach, Florida
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 21, 2015

The general manger here is a thief. Double charged me and has jacked us around every since the night we checked in. Quoted us 4 different prices and then made us double pay for tonight although it is in black and white on the receipt where I had already paid for tonight. She is not on site at this time... More 

Was this review helpful? Yes 4
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I'm sorry that we had to evict you from the hotel, however we will not tolerate the extreme disrespect, abusive language, and intimidation of our staff that you exhibited. We have an extremely, friendly and accommodating staff, who wish for nothing but pleasing our guests. They do not deserve to be insulted, screamed at, profane language directed toward, or intimidated.... More 

Birmingham, Alabama
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 6, 2015

We wanted to get away for the weekend as our house was in the market and my hubby's birthday was happening. So I looked for a hotel close to the beach that wouldn't bust our budget. I was surprised at how lovely our room was upon arriving. It felt like a small studio apartment. The staff was very pleasant and... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015 via mobile

My stay at the Mainstay was awesome! I told the staff that I would be getting a delivery (chocolate covered strawberries) and asked if they could put it in the room while we were away because it was a surprise for my husband's birthday. Not only did they put the strawberries in the room, they decorated the room with rose... More 

Was this review helpful? Yes 1
NEW MARKET ALABAMA
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed May 31, 2015

Nice location, great rooms and good value. Front desk clerk Molly went above and beyond. Will stay again. The breakfast was excellent, nice selection of items. Pet friendly hotel and beautiful grounds around the hotel. Pool was very nice.

Was this review helpful? Yes 2
Atlanta, Georgia, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 22, 2015

I am usually a big fan of Mainstay Suites, due to their accommodations and apartment like features which is perfect when you are a family of five. However, this trip to Mainstay has given me a bad taste in my mouth literally. My family, which includes a 2 and 3 year old, my sister who has Autism, my mother and... More 

Was this review helpful? Yes 3
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I don't even know where to begin to respond to your comments, Ms. Wilson, so I will start at the beginning. You booked 7 suites with us arriving on the Thursday before Memorial Day for 4 nights each; a total of 28 room nights. You booked 4 King Suites through Booking.com, on 3 of our large penthouse suites through us... More 

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