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MainStay Suites Pensacola

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7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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1 room 1 guest
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MainStay Suites Pensacola
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151 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
  • All months
    (151)
  • Mar-May only
    (35)
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All months
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First stay, not planned. Walked in with No reservation just to view the property. Quickly canceled our reservations with a nearby competitor. We were sold immediately based on Michelle's hospitality. The accommodations were more than we expected to find with no notice. The entire staff was outstanding. Jessica was awesome. Toreous gave us quality time to help us decide about... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so glad that you found us, and we thank you for your business. I shared your comments with our staff, who all remembered you well, and look forward to you visiting us again. We appreciate your feedback. Michelle, Toreous, Krystina, Nikki, and Jessica very much appreciate you singling them out. We can’t wait for you to visit us... More 

Gainesville
Level Contributor
104 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were looking for ANYTHING near Pensacola that would accommodate us and our small dog. What we got was a very large suite with a kitchen and living room area and a huge bed. These are like little town houses with their own little patios and stairways. The staff is extremely nice and very aware that everyone wants a quiet... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so pleased that we could pleasantly surprise you. Thank you for sharing your experience with us, and thank you for giving our staff service top marks. They will be very gratified when I share your comments. You have summed up our hotel very well. It is our goal to make business travelers and vacationing families feel right at... More 

Houston, Texas
1 review
5 of 5 stars Reviewed 5 weeks ago

I really recommend Main Stay Suites. Amazing experience. I came here with my Wife and stay 3 nights for our vacations. The hotel exceeded our expectations. Excellent Service, Comfortable, Clean, Lovely Staff, fantastic breakfast. Pet Friendly. The Room was very spacious and comfortable. King Bed. A/C refreshing, the outside temperatures were very hot. Swimming Pool & Laundry Room. Fast Free... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our staff is so pleased that you enjoyed your vacation with us. Thank you for all of the kind comments, as well as, taking the time to share. We love showing off what a great vacation town Pensacola is; from our beautiful beached to the NAS museum and Blue Angle practices, Pensacola is wonderful. We hope to welcome you back... More 

Calera, Alabama
1 review
5 of 5 stars Reviewed July 28, 2015

The hotel was clean and comfortable. Michelle checked us in and made sure we had everything we needed to make our stay enjoyable. The kids enjoyed the pool. Room were nice size to. Al and all is was a great stay.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for taking the time to share your experience with us. Michelle was very pleased to hear that she was able to make you comfortable, and ensure that you had everything that you needed. She takes pride in making sure that our guests are taken care of. We appreciate that you chose to stay with us, and hope that... More 

Pensacola, Florida
1 review
4 of 5 stars Reviewed July 18, 2015

my husband, son-in-law, two daughters, niece, and 9 grandkids stayed at this mainstay suites. We had 3 suites, they were very clean and spaces. The breakfast was good. Michelle at the check-in desk was very polite and helpful. We stayed 4 nights. I would recommend this hotel.

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our staff is so pleased that you enjoyed your vacation with us. Thank you for all of the kind comments, as well as, taking the time to share. Michelle thanks you for singling her out. We host extended families frequently, and our staff always enjoys getting to know the families. Pensacola is a well kept secret in the fall. The... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 3, 2015

Our family of five reserved a room on line 20 minutes prior to check in without any problems. Upon arriving to Mainstays I could see the accommodations were set up like meticulous town homes. The front desk clerk Estelle was calm, kind, proficient andaccommodating. Her smile made us feel welcomed.The grounds were well maintained, and the room felt like we... More 

Was this review helpful? Yes 3
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you very much for choosing to stay with us at the Mainstay Suites, We appreciate you taking the time to share your experience. We are very pleased that you enjoyed yourself. On behalf of Estelle, I thank you for the kind words. She is a very empathic person, and we are lucky to have her. Please come back and... More 

Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 21, 2015

I stayed at the MainStay Suites for 70 days. Although my stay was more for business than pleasure, when I chose to stay in my room I had a great time lounging. The bed was so soft and comfortable. I love to cook so I definitely enjoyed the full kitchen area. To top it off, after I dirty up all... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Although we hate to see you go, I know how much you were looking forward to being home. We know how difficult it can be to be away from home for so long, so we are glad to read that you were comfortable. Toreous and Michelle thank you for your kind words. They appreciated their efforts being singled out. We... More 

Pensacola Beach, Florida
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 21, 2015

The general manger here is a thief. Double charged me and has jacked us around every since the night we checked in. Quoted us 4 different prices and then made us double pay for tonight although it is in black and white on the receipt where I had already paid for tonight. She is not on site at this time... More 

Was this review helpful? Yes 5
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I'm sorry that we had to evict you from the hotel, however we will not tolerate the extreme disrespect, abusive language, and intimidation of our staff that you exhibited. We have an extremely, friendly and accommodating staff, who wish for nothing but pleasing our guests. They do not deserve to be insulted, screamed at, profane language directed toward, or intimidated.... More 

Birmingham, Alabama
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 6, 2015

We wanted to get away for the weekend as our house was in the market and my hubby's birthday was happening. So I looked for a hotel close to the beach that wouldn't bust our budget. I was surprised at how lovely our room was upon arriving. It felt like a small studio apartment. The staff was very pleasant and... More 

Was this review helpful? Yes 2
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our staff loves celebrating happy occasions with our guests, so thank you for choosing the Mainstay Suites for yours. Pensacola is a great town for a weekend getaway; whether it’s the beach in the summer or the festivals in the fall. Thank you for sharing your experience with us, and we hope that you will be back soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015 via mobile

My stay at the Mainstay was awesome! I told the staff that I would be getting a delivery (chocolate covered strawberries) and asked if they could put it in the room while we were away because it was a surprise for my husband's birthday. Not only did they put the strawberries in the room, they decorated the room with rose... More 

Was this review helpful? Yes 1
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