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MainStay Suites Pensacola

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7230 Plantation Road, Pensacola, FL 32504 (Formerly InnPlace Suites Pensacola)
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MainStay Suites Pensacola
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145 Reviews from our TripAdvisor Community

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Traveler rating
    59
    36
    19
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    14
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68
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21
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
  • All months
    (145)
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    (35)
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    (33)
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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the MainStay Suites for 70 days. Although my stay was more for business than pleasure, when I chose to stay in my room I had a great time lounging. The bed was so soft and comfortable. I love to cook so I definitely enjoyed the full kitchen area. To top it off, after I dirty up all... More 

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Although we hate to see you go, I know how much you were looking forward to being home. We know how difficult it can be to be away from home for so long, so we are glad to read that you were comfortable. Toreous and Michelle thank you for your kind words. They appreciated their efforts being singled out. We... More 

Pensacola Beach, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The general manger here is a thief. Double charged me and has jacked us around every since the night we checked in. Quoted us 4 different prices and then made us double pay for tonight although it is in black and white on the receipt where I had already paid for tonight. She is not on site at this time... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I'm sorry that we had to evict you from the hotel, however we will not tolerate the extreme disrespect, abusive language, and intimidation of our staff that you exhibited. We have an extremely, friendly and accommodating staff, who wish for nothing but pleasing our guests. They do not deserve to be insulted, screamed at, profane language directed toward, or intimidated.... More 

Birmingham, Alabama
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We wanted to get away for the weekend as our house was in the market and my hubby's birthday was happening. So I looked for a hotel close to the beach that wouldn't bust our budget. I was surprised at how lovely our room was upon arriving. It felt like a small studio apartment. The staff was very pleasant and... More 

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

My stay at the Mainstay was awesome! I told the staff that I would be getting a delivery (chocolate covered strawberries) and asked if they could put it in the room while we were away because it was a surprise for my husband's birthday. Not only did they put the strawberries in the room, they decorated the room with rose... More 

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NEW MARKET ALABAMA
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nice location, great rooms and good value. Front desk clerk Molly went above and beyond. Will stay again. The breakfast was excellent, nice selection of items. Pet friendly hotel and beautiful grounds around the hotel. Pool was very nice.

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Atlanta, Georgia, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed May 22, 2015

I am usually a big fan of Mainstay Suites, due to their accommodations and apartment like features which is perfect when you are a family of five. However, this trip to Mainstay has given me a bad taste in my mouth literally. My family, which includes a 2 and 3 year old, my sister who has Autism, my mother and... More 

Was this review helpful? Yes 1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

I don't even know where to begin to respond to your comments, Ms. Wilson, so I will start at the beginning. You booked 7 suites with us arriving on the Thursday before Memorial Day for 4 nights each; a total of 28 room nights. You booked 4 King Suites through Booking.com, on 3 of our large penthouse suites through us... More 

Cincinnati, Ohio
Level Contributor
245 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 stars Reviewed May 11, 2015

This is a recycled Residence Inn that has been pretty well maintained over the years. We had a king suite that was very spacious, a fireplace, large sofa, and a full size kitchen area with all the essential cookware and dishes. As other reviews have pointed out, getting to this property is a bit of a challenge as it is... More 

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Novi, Michigan
1 review
5 of 5 stars Reviewed April 24, 2015

My boyfriend and I stayed here for a get away. I was pleasantly surprised by he size of the rooms and it was great to have a full (updated) kitchen. The front desk staff and breakfast attendants were super friendly. Pensacola Beach was just a short drive away but the pool at the hotel was nice and clean too. There... More 

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Del Mar, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 18, 2015

so we checked out this diamond ,being next to the freeway, you think you might hearing the traffic , wrong !!!!!!!!! it so quiet their was a full house and we did not hear any thing. the place should be on the mister cleans award , breakfast is the best toreauos, and josh are like a tag team making you... More 

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Well we are thrilled that you enjoyed your experience at the MainStay Suites! It was very thoughtful of you to single out some employees, so that they could get some individual recognition. They, like all our staff, want all of our guests to enjoy the city, be completely comfortable, and feel special. We are all so glad we succeeded with... More 

San Diego, California
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 13, 2015

This motel is right by the interstate on the north side. There is plenty of space and the suite has a little kitchenette. The room itself is ok but low on frills. If you're looking for a spacious room on a budget, it's not a bad place. If you want something nicer, try the Hampton Inn or Courtyard down the... More 

Was this review helpful? Yes
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for taking the time to write about our property. We are very glad that you chose to stay at the MainStay Suites. We were pleased to read that you found your suite spacious, and hope that you were comfortable. We hope that you will return when next in town. If you do, please make sure you let us... More 

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