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Courtyard by Marriott Pensacola

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451 Creighton Road, Pensacola, FL 32504
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Courtyard by Marriott Pensacola
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Courtyard by Marriott Pensacola
Courtyard by Marriott Pensacola
Courtyard by Marriott Pensacola
Review This Hotel

125 reviews from our community

Traveler rating
    47
    37
    30
    4
    7
See reviews for
38
22
6
40
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's an average Hotel. Like so many others, housekeeping is slamming doors as they clean and banging the vacuum cleaner against my door. This is very common at most hotels. So much for my afternoon nap. They do not have free coffee here, except in the room, but who wants to bother with that. I want to grab a cup... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Erik, thank you for taking the time for your review and we so happy you stayed with us. More 

Sharpsburg, Georgia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

The front desk employees were friendly and the rooms were clean and quiet. We had our ten week old puppy with us and there was no problem with him staying with us in our room in his crate. The hotel was close to the interstate and convenient to the Naval Air Station.

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review!! At the Courtyard Pensacola we want all our guests to have the best possible stay so you can have a great lasting memory of your visit to Pensacola, Florida. We hope you come back and stay with us at the Courtyard by Marriott in Pensacola, Florida real soon. Kevin B. More 

Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

I spent 3 days at this hotel. I was very pleased with my stay. The staff was very courteous and helpful. I needed to make some changes for a future stay that I could not through the Marriott website, and the manager was most helpful. The rooms are clean and quiet, the bed is firm and comfortable, and the restaurant... More 

Was this review helpful? Yes 2
Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review! I am so happy that the staff and myself could give you a great stay and take care of you. It is what we strive to do. We hope you will come back and stay with us again real soon and thank you for staying with us. More 

New Orleans, Louisiana
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed January 23, 2015

This is a poorly designed and built property with poor management. Lets talk about the physical property first. They have a large bathroom, but they put a tiny shower in it. When the door opening is only 15.5" wide when fully open (see photo). The average shoulder width for a male is 18.5". If you are a big/heavy person you... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Don, Thank you for your input about your stay. As per our conversation at the front desk I refunded you two nights of your stay and I apologize for the issues that you had. Our hotel is designed and built by Marriott's designs to the smallest detail and they come twice a year to verify these details. However, what is... More 

Daytona Beach, Florida
Top Contributor
81 reviews 81 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 9, 2015

To begin with this place is near the airport and major traffic. There is a lot of ambient noise. The construction is pretty "thin walled" and we could hear a lot of noise from upstairs. The room was clean. The mattress was not comfortable. The staff was pleasant, but in no hurry. There is food on the premises, but we... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Dear Sir, thank you for your input and I apologize for the issues that you had and we are also four miles from the airport and I am sorry for any noise that you had heard. More 

Palm Harbor, Florida
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 15, 2014

I stayed one night for a business trip and this hotel was very nice and clean. The hotel was close to the airport and restaurants. I did like the room and the raised ceilings made it feel larger. They do have an indoor pool and hot tub which was really nice because it was cold outside. I ended up asking... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for you review! The staff and myself work very hard to give you the best possible stay and a comfortable clean room. I hope you will come back and stay with us again. More 

Bassett, Virginia
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 13, 2014

Kind of disappointed in this hotel! Thinking this was a better hotel, being a 3 star, I booked a visit. I was told it was an ALL non-smoking hotel. I'm very allergic to smoke and was very excited about the non smoking rooms, BUT.....when I got to my room it reeked of cigarette smoke! My asthma took a turn for... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Dear Guest, I am so sorry you had the issues with your room. I know our front desk agent had offered to move you to a different room and you wanted to stay in it so he sprayed an ozone smoke remover spray. I want my guests to have nothing but the best and I hope you will give us... More 

Norfolk, Virginia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 22, 2014

I stayed at this hotel for five nights for a business trip. It was ok, but definitely not as nice as the Residence Inn Hotel located in Downtown Pensacola, which I could not get a room at this time. The Courtyard gives NOTHING away, not even coffee (well, there is a coffee maker in the room, but it comes with... More 

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gmpensacola, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you for taking the time to provide feedback in regards to your recent stay at the Courtyard Pensacola. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Pensacola. Again thank you for choosing us. More 

Ozark, Alabama
Contributor
17 reviews 17 reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 18, 2014

Stayed a Friday and Saturday night at the Creighton Road property. The staff was great. The room was clean and in good repair. Had to unplug the in room refrigerator due to a "clicking" noise that made it hard to sleep. The amenities were more than adequate and it was fun to watch young families playing in the indoor pool.... More 

Was this review helpful? Yes 1
gmpensacola, Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you for taking the time to share your comments in regards to your recent stay at the Courtyard Pensacola. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared your feedback with the... More 

Plano, Texas
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 16, 2014 via mobile

We were really enjoying our stay, and then a unfavorable thing happened. We had driven 8 hours the day before so we planned on sleeping in. We were very careful to hang the "Do Not Disturb" sign on the door knob before turning in. Then, at 9AM comes the loud voice at the door "HOUSEKEEPING!!! I said "come back later"... More 

Was this review helpful? Yes
gmpensacola, Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you for taking the time to share your comments in regards to your recent stay at the Courtyard Pensacola. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for your experience. We have shared your feedback with the... More 

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