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Courtyard by Marriott Pensacola

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451 Creighton Road, Pensacola, FL 32504
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Courtyard by Marriott Pensacola
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Courtyard by Marriott Pensacola
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Courtyard by Marriott Pensacola
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130 reviews from our community

Traveler rating
    51
    38
    30
    4
    7
See reviews for
41
23
6
41
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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1 review
5 of 5 stars Reviewed 1 week ago

The staff at the Creighton Road property had to be the friendliest, most professional, and most accommodating I have ever experienced, and in my career as an airline crew member, I have experienced many. I would like to single out one member for service above and beyond, Stephanie of the housekeeping staff. My wife was suffering a sore throat and... More 

Was this review helpful? Yes
Tallahassee, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

A man named Brandon took my reservations and answered several questions I had including ones regarding my reward points. He was extremely personable and helpful. I was very impressed with his customer service.

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2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

I booked a couple of rooms for my band to stay overnight after playing a local wedding reception. The staff was very attentive and helpful. Overall service was great and the facilities were all very clean. They really made a small time cover band from Atlanta feel like rock stars!

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review of the Courtyard by Marriott in Pensacola, Florida. I am so happy that my staff made you feel so special and you had such a great stay at our property. We hope if you and your band are ever performing for a wedding or at Pensacola gallery night you stay with us again! More 

Orlando, Florida
1 review
4 of 5 stars Reviewed April 16, 2015

This hotel was great. We were pleased with the rooms, hotel staff and the location. The rooms were clean and updated. The TV and WiFi were better than we had expected. There was even a workout room and pool. The hotel staff were very friendly and helpful. They gave us directions to UWF and to the beaches. The housekeeping staff... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review of the Courtyard by Marriott in Pensacola, Florida. I am so happy we could give you such a great stay and look forward to seeing you for years to come. More 

Birmingham, Alabama
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 7, 2015

This hotel was not only ideally located --- 10 minutes to downtown (terrific restaurants, entertainment, shopping), 20 minutes to beach, but it was really lovely with over-the-top amenities. The entire hotel was clean and modern, with a great little bistro (bfast/lunch/dinner/late night snacks), gym, pool, hot tub... and the staff was accommodating, friendly and always pleasant. The housekeeping staff knocked... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review! At the Courtyard by Marriott in Pensacola Florida we want to make your stay a memorable one and give you nothing but the best service done the right way, the "Courtyard by Marriott" way. We look forward to seeing you again real soon and thank you for staying with us. Kevin More 

Fort Lauderdale, Florida
Contributor
17 reviews 17 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2015

It's an average Hotel. Like so many others, housekeeping is slamming doors as they clean and banging the vacuum cleaner against my door. This is very common at most hotels. So much for my afternoon nap. They do not have free coffee here, except in the room, but who wants to bother with that. I want to grab a cup... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Erik, thank you for taking the time for your review and we so happy you stayed with us. More 

Sharpsburg, Georgia
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 6, 2015 via mobile

The front desk employees were friendly and the rooms were clean and quiet. We had our ten week old puppy with us and there was no problem with him staying with us in our room in his crate. The hotel was close to the interstate and convenient to the Naval Air Station.

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review!! At the Courtyard Pensacola we want all our guests to have the best possible stay so you can have a great lasting memory of your visit to Pensacola, Florida. We hope you come back and stay with us at the Courtyard by Marriott in Pensacola, Florida real soon. Kevin B. More 

Pensacola, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

I spent 3 days at this hotel. I was very pleased with my stay. The staff was very courteous and helpful. I needed to make some changes for a future stay that I could not through the Marriott website, and the manager was most helpful. The rooms are clean and quiet, the bed is firm and comfortable, and the restaurant... More 

Was this review helpful? Yes 2
Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Thank you so much for your review! I am so happy that the staff and myself could give you a great stay and take care of you. It is what we strive to do. We hope you will come back and stay with us again real soon and thank you for staying with us. More 

New Orleans, Louisiana
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed January 23, 2015

This is a poorly designed and built property with poor management. Lets talk about the physical property first. They have a large bathroom, but they put a tiny shower in it. When the door opening is only 15.5" wide when fully open (see photo). The average shoulder width for a male is 18.5". If you are a big/heavy person you... More 

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Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Don, Thank you for your input about your stay. As per our conversation at the front desk I refunded you two nights of your stay and I apologize for the issues that you had. Our hotel is designed and built by Marriott's designs to the smallest detail and they come twice a year to verify these details. However, what is... More 

Daytona Beach, Florida
Top Contributor
113 reviews 113 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 9, 2015

To begin with this place is near the airport and major traffic. There is a lot of ambient noise. The construction is pretty "thin walled" and we could hear a lot of noise from upstairs. The room was clean. The mattress was not comfortable. The staff was pleasant, but in no hurry. There is food on the premises, but we... More 

Was this review helpful? Yes
Kevin B, General Manager at Courtyard by Marriott Pensacola, responded to this review

Dear Sir, thank you for your input and I apologize for the issues that you had and we are also four miles from the airport and I am sorry for any noise that you had heard. More 

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