I could not have been more displeased. First, I received a smoking room instead of a non-smoking. Then between the guy with the two 'professional' women in the room next door, the yelling and horn honking in the parking lot throughout the night, and the train directly behind the hotel I slept, maybe, two hours. The next morning, the lady...
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Dear Bab N.
I am sorry that your stay with us was not satisfactory. It is unfortunate that you had to stay in a smoking room but when a reservation is made for a smoking room via a third party booking site, and we are sold out of non smoking, it is not possible for us to remedy the problem....
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