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Howard Johnson Express Inn (Pensacola Blvd)


Hotel class 1.0 of 5
6919 Pensacola Blvd., Pensacola, FL 32505
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Reviews you can trust

59% Do not recommend
3.0 of 5 stars 37 reviews
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By trip type
All (37)
[ Date ] [ Rating ]
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1 of 5 stars
starla311   1 contribution
Orlando, FL
Oct 8, 2009

After driving for 10 hours we decided to stop at this Howard Johnson right off of the freeway. There were many other hotels in this area - I suggest picking any other one. We found around 10 dead bugs of varying sizes in the bathroom, 4 dead fleas in one of the beds, multiple hairs in the other bed near... more

Management response from
happyface20, Manager

10/15/09 Dear Guest : I want to take this opportunity to apologize for the poor service you received during your stay to our hotel. Your experience with our hotel was not the quality of service that we have promised to provide to our guests. Our hotel promise is something that we strive to deliver to every guest everyday.There is no...

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2 of 5 stars
neversatisfied_546   6 contributions
Houston, TX
Sep 29, 2009 | Trip type: Couples

This hotels sheets were so stained and dirty we couldnt even sleep through the night or get comfortable there. The curtains had small moth holes in them, the shower was moldy and the water didnt drain quickly. The wifi is extremely slow and the continental breakfast was a joke. Other than that it was very quiet and the corridor was... more

Management response from
happyface20, Manager

10/15/09 Dear Guest: I would like to take this opportunity to apologize for your unpleasant experience as a guest to our hotel. I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into. Please, accept my sincerest apologies in this matter. I hope you will give us...

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1 of 5 stars
HonestlyTexas   9 contributions
Texas
Jul 30, 2009 | Trip type: Family
1/1 found this review helpful

If this is the hotel close to Harley Davidson store before crossing to gulf breeze to the beach do not stop. We booked two rooms and each of us had some sort of complaint. Oh by the way the pool was towards a separate building of the same hotel and very dark almost creepy and gave us chills. Did not... more

Management response from
happyface20, Manager

Dear Guest: I apologized for the inconvenience that you experienced from our hotel. Bad reviews or good reviews helps us a lot to do improvements. Thank you, too for staying with us even If your stay was bad and unhappy. Your review helps the reviewers, too to have an idea to see or take a look to our nice places...

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1 of 5 stars
kdmartin308   1 contribution
Homestead, FL
Jul 22, 2009 | Trip type: Couples

I am a travel agent and have stayed at many hotels, but this one is by far the WORST place I have ever seen or smelled....We had traveled for over 18 hours and were exhausted. We checked into the Howard Johnson's in Pensacola and this place gave new meaning of flea infested-vomit smelling moldy hotel..... The A/C was broken and... more

Management response from
happyface20, Manager

Dear Guest : Don't get me wrong but the hotel was in process of cleaning our carpets and we had interior doors and it's hard for us to take out the smell easily. But, anyway Customers are always customers and for this problem, We're really sorry and sincerely apologizing for these problems that you encountered. I hope you understand our...

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2 of 5 stars
alonsoflor   14 contributions
Dallas, TX
Jul 17, 2009 | Trip type: Family

This hotel is maybe one star trying to make it to two.Worn carpet, broke electric switches and lamp, dirty towel, old matresses, poor breakfast. Service was good on my two requests... early check-in (thanks Flora) and extra towels. For $60 a night I think you can do better. more

Management response from
happyface20, Manager

Thank you for writing a review to our hotel. Bad or good we always appreciate your stay with us, sometimes bad reviews, helps us a lot to do improvements, too. i apologized If you experienced this kind of service. I will make sure that we will do change for the better next time. I hope you will give us another...

NEVER AGAIN
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1 of 5 stars
TravelDiva24   1 contribution
austell,ga
Jul 7, 2009

Never again will I take the cheap way out. The room contained a musty, mildew odor. I discovered they had roaches when I was about to take a drink from y cup and a bug was looking at me. The pool was dirty, ice machines didn't work on both floors, drink machines takes your money. Cleaning staff didn't clean room... more

Management response from
happyface20, Manager

Dear Guest : I apologized with what you experienced while staying to our property. I hope you will give us another chance to serve you and we will do our best to do improvements to solve this kind of problems. Again, thank you for staying with us. GO HAPPY,GO HOJO :)

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5 of 5 stars
ettachou   1 contribution
california
Jul 6, 2009 | Trip type: Friends getaway

We were staying at Pensacola but were unable to afford the 2-star or above hotels, so we ended up placing a bid on priceline.com for a 1-star and ended in this hotel. This is the first time of my life to stay at a 1-star hotel, and it really impressed me with what I get---besides clean room and linens, it... more

Management response from
happyface20, Manager

Guest like you will always be remembered ! Thank you so much for writing our hotel a good and helpful review. we appreciate this! You are always welcome to stay with us and we will do more changes for the better.. Hooray....Cheers for you... GO HAPPY,GO HOJO :)

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1 of 5 stars
dsommers   1 contribution
Fort Worth, TX
Jun 22, 2009 | Trip type: Family

We arrived around 7pm on Sunday evening. Although I had booked the room by telephone a few days before the lobby attendant could not find our reservation either by name or confirmation number. She finally just booked a new room for us so I was a little nervous we would be double-charged. After unloading our stuff into the room we... more

Management response from
happyface20, Manager

This was the 2nd or 3rd time that I will apologized to the guest. For you, Sir....I'm sorry. As I answered your online complaint with us, we already fix the problem that you're complaining about. We put a security latch to the room and maintenance was in process of installing an automatic lock to all entrance doors. I hope you...

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5 of 5 stars
mommadog   1 contribution
Louisiana
Jun 19, 2009 | Trip type: Business
1/1 found this review helpful

I just wanted to say that I was greatly satisfied with our stay. We had stayed at a Days Inn on the same road the previous week and were so unhappy. The rooms were extremely hot. The air didnt work. But Howard Johnson's rooms were clean, COOL, and comfortable. We were treated with great hospitality by everyone involved in running... more

Management response from
happyface20, Manager

Dear guest, We appreciate your review for our hotel. We worked hard to improve the hospitality and service for all our guests. We will always make changes for the better....We can't hardly wait tooserve you again.. Thank you so much... GO HAPPY, GO HOJO :)

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5 of 5 stars
jmassey7   1 contribution
Shreveport
Jun 18, 2009 | Trip type: Family
1/1 found this review helpful

The people at this hotel were wonderful. From the moment we checked in (tired) they were helpful and fun. They helped us find places, gave us extra towels and all with a smile. There was a good breakfast every morning and we even used the breakfast area as a Scrabble area one evening where they kept tabs on who was... more

Management response from
happyface20, Manager

Dear Guest, It's nice to remember when you and your family stayed to the fd area and played scrabble. You won, right ! Good fight esp. with your kids and wife. I hope I will see you all again someday. You're always well come to stay with us. I appreciate your review to us. GO HAPPY, GO HOJO :)

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Howard Johnson Express Inn (Pensacola Blvd) Also Known As

  • Howard Johnson Express Hotel
  • Pensacola Howard Johnson
  • Howard Johnson Pensacola
Address: 6919 Pensacola Blvd., Pensacola, FL 32505