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Crowne Plaza Hotel Pensacola Grand

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200 E Gregory St, Pensacola, FL 32502
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Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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240 reviews from our community

Traveler rating
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    83
    45
    13
    11
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57
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Pensacola Grand
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Vicksburg, Mississippi
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 19, 2013 via mobile

The room was beautiful, the toiletries were simply amazing, the pool was big and clean! We were given a gov rate as law enforcement which is always a plus. The bar is fun and drinks are great! Only complaint would be the train but hey in my opinion it adds to the charm

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Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 16, 2013

Fully enjoyed this hotel. The history and lobby decor is beautiful. It was an old train station before. Staff very friendly and upgraded us. Room service and Breakfast was great. Although our coffee was served cold the first time. It was slow, not too many people. Bartender at night Tammy was great as well. Quite location close to pensacola beach.... More 

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2 reviews
4 of 5 stars Reviewed July 15, 2013 via mobile

Great location- stayed with husband and three kids. Room was clean and beds were nice. A couple of issues - bathroom was very small and door passed only inches from toilet. The room air was freezing and when we tried to raise the temp it became too hot- no in between. I will say that a cold room is much... More 

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Top Contributor
68 reviews 68 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed July 9, 2013 via mobile

Loved this place! The hotel was full of charm, the crowne plaza was built up out of a 100 year old train station. Lots of great architectural work to look at. The rooms were clean and a nice size. The staff was super helpful. We loved the roof top pool. The only downside is that it's not on the beach!... More 

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Brooksville, Florida
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 8, 2013

Hotel was built around an old railroad station. Had alot of character and charm. The room was updated and large. Windows on all sides showing a wonderful view of downtown Pensacola. Within walking distance to downtown attractions. The staff was very friendly and helpful. The bartender had a very pleasant personality and gave you a feeling that you were welcome.... More 

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Atlanta, GA
Top Contributor
52 reviews 52 reviews
28 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 8, 2013

This was a very nice hotel. The hotel is close to restaurants and the baseball stadium. The hotel staff was nice and friendly. The hotel was clean and elegant. The meeting rooms were spacious but a tad bit chilly. There is just one thing if you are looking to sleep at this hotel. I was there from Mon-Thurs. That train... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear Tbezzy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and your nice comment regarding our staff. However, We’re sorry about the noise cause by the trains during your stay. I understand the discomfort this caused you.... More 

Baton Rouge, Louisiana
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 7, 2013

We stayed at the Crowne Plaza in Pensacola two different times in June 2013, which included both weekday and Friday nights. Both stays were excellent. Everyone was very friendly and helpful, especially the restaurant staff. We were on the 10th floor one time and the 11th floor the second time. The rooms were well appointed, clean, very comfortable and featured... More 

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2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 3, 2013 via mobile

The lobby smells very dusty and is very old. We knew that it was an old train station but it almost seems haunted! The rooms were average. The restaurant was closed when we got there so we ordered room service and it was great! We had breakfast at the restaurant and it was ok...my breakfast sandwich was made with link... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear Jana W, Thank you for staying with us and leaving our property a review. I am glad to know that the breakfast served during your visit was adequate for your needs. However, I apologize that the rooms were not completely to your liking. I have taken note of your feedback and this shall be forwarded to the concerned departments... More 

Hoover, Alabama
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 30, 2013

I stayed here in June 2013. The hotel was very clean and the staff was nice. You actually check-in to the hotel in the old train station that has been renovated which is very nice. The renovation of the train station was remarkable and they kept most of the interior. The room was very clean and there is free wifi... More 

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Baton Rouge, LA
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 25, 2013

We stayed on a friday and Saturday nights and had the best time! Room Was great a/c worked wonderful....it appears after Katrina the Hotel has been completely redone very nice....We were on the 14th floor with a view of the water we could hear the trains but not enough to wake us up...the restaurant is great breakfast buffet had a... More 

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