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Crowne Plaza Hotel Pensacola Grand

3.5 of 5 200 E Gregory St, Pensacola, FL 32502
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Certificate of Excellence 2014
Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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223 reviews from our community

Traveler rating
    81
    78
    42
    12
    10
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58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Pensacola Grand
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Auburn, Alabama
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed May 28, 2013

We stayed one night just for a Pensacola beach visit and had a pleasant stay. If you are a lite sleeper, might not enjoy that the hotel is close to the road and train tracks. The hotel was very nice on the inside, and if you get a high enough room, it has a nice view to the bay. Short... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear Willie R, Thank you for your review of our hotel regarding your stay. It was real pleasure to learn that your stay with us was such a pleasant one. Your opinion, as every single guest, is very important to us and serves us as an advise, reward and motivation for the future. We look forward to welcoming you back... More

Longwood, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 23, 2013

The room I had crisp, clean sheets, a very comfortable bed, and nice bath. Lots of soap/shampoo/massage amenities provided in small containers, including a night spray which was great. Lobby and bar need freshening with much better lighting, flooring, seating. Shop-worn would be the proper description of the lobby and bar. Restaurant in the hotel was superb for breakfast. Nice... More

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madison,fl
Top Contributor
81 reviews 81 reviews
28 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed May 7, 2013

Spent a night here recently while in town for business and I was regretting the fact that I haven't been staying here in the past. I was pleasantly surprised at how nice this facility is. It's a very nice setting for a hotel,and a very nicely decorated lobby too. Didn't try the restaurant that's on site since I was drawn... More

Was this review helpful? Yes 1
Atlanta, GA
Senior Contributor
48 reviews 48 reviews
41 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed May 6, 2013

The Crowne Plaza Pensacola is certainly one of the better hotels in town...but it's in a dead zone, right across from the convention center. It has a set of active railroad tracks running just noth of the property, and if you are a light sleeper, this may be a problem. The room was certainly nice enough, about average for what... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear BillyMaysHere, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More

Henderson, Nevada
Top Contributor
58 reviews 58 reviews
45 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed April 21, 2013

Built next to the old L&N train station, the hotel uses the station as it's lounge, shops, offices, restaurant and meeting rooms. The rooms themselves are in a tower next to the hotel. The "needs some work" refers to the elevators (one was very sketchy - it would go up in spurts). The room itself was a corner room and... More

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Enterprise, Alabama
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 18, 2013

I would have given the hotel 5 circles except for one small problem. We were meeting another couple at the hotel and I made the reservation. At check in the other couple had not arrived. the Assistant Manager was outstanding asking if I wanted adjoining rooms and he said he would make a note with the name of the other... More

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Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 8, 2013

We had a great reunion and the hotel provided all we needed. The location was walking distance to old town. The staff was certainly friendly and provided us with anything we asked for. The rooms were cleaned every day, coffee provided. All in all it was a good weekend. One that we will remember for a long time. A good... More

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Pensacola, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 30, 2013

It was my first time visiting the hotel and I have to say it did look shabby on the outside. I was pleasantly surprised once I ventured inside. I was transported to a time of brass and glass and dark wood. It was opulent, it was beautiful, it was Pensacola of by gone days. There is a small circle route... More

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Destin, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

This 14 story building, the tallest in Pensacola, looks tired on the outside, but on the inside it is a polished gem. The tower was built onto a late 1800's train station that must have been the fanciest in the entire region at the time. Everything has been lovingly cared-for, with a restaurant, bar and gathering places added for big... More

Was this review helpful? Yes 1
Orlando
Senior Contributor
41 reviews 41 reviews
36 hotel reviews
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed March 22, 2013 via mobile

Stayed for one night for business. I generally like historic hotels. Not this one. Generally trashy vibe in bar area. Bartender nice enough. Clientele a bit shady. Certainly not a classy, upscale feel. As mentioned in heading, walls paper thin. Couple who got back to room around 3am were smoking and smell was clear on my room and actually on... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear goof87, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry about the noise and the smell of smoke during your stay. I understand the discomfort this caused you. Again, I do apologize and regret that this impacted your experience at our hotel. We hope you... More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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