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All 60 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 Hotel   |   200 E Gregory St, Pensacola, FL 32502
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Ranked #16 of 60 hotels in Pensacola
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed February 24, 2013
Patty O Jacksonville
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209 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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There are newer reviews for Crowne Plaza Hotel Pensacola Grand
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Senior Contributor
37 reviews 37 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 24, 2013

This Hotel is average. There is alot of history here which makes it interesting here. The rooms are nicely furnished but a little dark as there is not enought lighting. The bathrooms could use some updating. The do give you a free drink coupon upon arrival but breakfast is not included. Gym equipment is OK, at least they have something.

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear Patty O, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our rooms and fitness center. However, We’re sorry we fell below your expectation regarding lighting and the bathroom condition. We will address these points. I assure you the feedback of... More

sierra foothills CA
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 20, 2013

Right across the street from arena which was great for the Jimmy Buffett concert. Not too far from down town, could walk it but front desk did not recommend walking back at night. Did not see any unsavoury characters hanging out tho. Beautiful room, requested quiet room and got top floor opposite side of train. Was already awake at 5.00am... More

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south Georgia
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 15, 2013

I like the ambieance. While antic in nature. The rooms are not. They have been updated. The beds are very comfortable. The furnitire is heavty wooden. The bathrooms are where the updating is most prevalent. The new tile showers were expertly cleaned. I met a family member int the lobby and the furniture and lack of noise was condusive for... More

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Tallahassee, Florida
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 6, 2013

No question the place to stay in Pensacola. Everything about this hotel is first class. Adding on to an old train depot adds charm and a feeling of times gone by to the hotel experience. My room had a beautiful view of the bay. This hotel is downtown and close to many restaurants, bars and walking distance to the civic... More

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Top Contributor
82 reviews 82 reviews
38 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 26, 2012

Stayed in a corner room with plenty of space. Its true, the trains are noisy but we only heard one about 5am. The hotel is in a bit of a desolate place but is only about 8 minutes walk from town.and there were plenty of taxis about. Our room had the usual tea/coffee facilities,hairdryer and iron and board. The hotel... More

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Panama City, Florida, United States
1 review
4 of 5 stars Reviewed December 14, 2012

My family and I stayed here for a concert at the civic center across the street. The staff was very friendly and the hotel was beautifully and historically decorated. My only complaint would be about the restaurant. The food was awful and it took 45 minutes after we ordered. We ordered room service later that night and that was wonderful.... More

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Baltimore, Maryland
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 11, 2012

We stayed here for one night and found it an odd hotel with out a true personality. It is a very large hotel in Pensacola and when we were there it appeared to be deserted. We checked in to 2 rooms- the front desk staff was lovely and very helpful- the lobby was deserted for such a large hotel. Our... More

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 3, 2012

I stayed in room 1217 and every night (around 4am) the train rumbles in and makes so much noise (train horns and noise) that you can't sleep. The worst part about it is that the front desk doesn't tell you about it at all and when I approached them, they offered me earbuds. Obviously they are keenly aware of this... More

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Palm City, Florida
Top Contributor
160 reviews 160 reviews
62 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed October 27, 2012

I stayed here two nights (second time staying at this hotel) for business and I love the history and beauty of this hotel, location, and the service was great too. The rooms are nice and cozy and the views are spectacular. HOWEVER...the damn train whistle is just too loud and frequent for me and not condusive to a good night's... More

Was this review helpful? Yes 1
los angeles
Top Contributor
148 reviews 148 reviews
37 hotel reviews
118 helpful votes 118 helpful votes
3 of 5 stars Reviewed October 8, 2012

We stayed here for a wedding. Downtown is close, but too far to walk in heels. The room was spacious and the bed was comfy, mini fridge was a nice bonus. Staff is all super friendly. Only complaint is the decor. The hotel is quite dated and could use a facelift. It felt very dark in the lobby.

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
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#12 Business Hotel in Pensacola #12 Family Hotel in Pensacola
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Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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