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All 60 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 Hotel   |   200 E Gregory St, Pensacola, FL 32502
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72%
Ranked #18 of 60 hotels in Pensacola
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed May 28, 2014
Netty5358 Fort Walton Beach, Florida
  • Reviews (195)
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195 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Pensacola Grand
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Fort Walton Beach, Florida
2 reviews
4 of 5 stars Reviewed May 28, 2014

My husband, 2 children ages 19 and 16 stayed here in January, to see Jeff Dunham at the Civic Center in Pensacola. The bathrooms are in need of a overhaul, but apart from that we like it there, as it is within walking distance to the civic center, and we don't have to fight the traffic. The staff are always... More

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Sun Prairie, Wisconsin
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 19, 2014

Very impressive service. Everyone wants to help. Friendly staff. Great history so be sure to walk around and check out the old RR station. We had several bell hops provide lots of history on the hotel. They have been trained well. Not impressed with the shops. Room was nothing special, a place to sleep. TV was poor. Small size with... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to write a review. Quite appreciated. I will pass on your kind words to our front desk staff and our bellman. We have large corner rooms. If you are back in our area please reserve with us and ask for a corner upgrade. You'll love the space and view. More

Levelland, Texas
Contributor
12 reviews 12 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 15, 2014

I booked this hotel through another website. The staff was more than helpful and roomservice was wonderful! I ordered two incredible meals which were also priced fairly. I loved the historic location and the beautiful architecture throughout the motel. The only "complaints" I would have was the tiny bathroom and no view. I suppose that's what I got because I... More

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gulfcoast florida
Top Contributor
58 reviews 58 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed May 13, 2014

We booked 2 rooms here for a last minute family trip. I had never stayed here before. I was impressed with the facility-it's a historic property and very attractive. I was impressed with the desk staff. Our representative went to extra trouble to find us 2 rooms on the same floor. The rooms were spacious, clean, and comfortable. The negatives:... More

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Dallas, Texas
Top Contributor
750 reviews 750 reviews
134 hotel reviews
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed May 5, 2014

Check in was super fast, got upgraded to the 2 story suites on 15. Room is very nice comfy bed, large shower with jacuzzi tub. Location is decent but not the best. Train rolls through at 3:45am blasting the horn the whole way. Bar downstairs is a little long in the tooth could use a refresh, service was decent pours... More

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South Pasadena, California
Top Contributor
62 reviews 62 reviews
33 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed May 5, 2014

Located in the former L&N railroad station, I'm guessing as part of a redevelopment project. Wonderful, interesting building with lots of charm and character. Rooms were clean, spacious and comfortable. Front desk was great - they gave us a couple of "wooden nickels" for free drinks! Only downside is that there is still an active railroad track nearby with some... More

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Washington DC, District of Columbia
Top Contributor
125 reviews 125 reviews
21 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 29, 2014

My first night at the Crowne Plaza, Pensacola was nightmarish. If you continue to read other reviews, you will no doubt, discover that there is train noise that will likely wake you in the middle of the night. I did what I could to arrange for a room positioned out of train earshot, but the long and short of it... More

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IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear travelingfun101, Thank you for writing a review about your recent stay with us. I am pleased to note your kind comments about the hotel cleanliness and excellent staff. Your feedback has been forwarded to the hotel management and we are confident that our staff knows what a great job they have done and also ensure they are recognized for... More

San Jose, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2014

This is a beautiful historic hotel in a great location, in downtown Pensacola. The lobby, restaurant and lounge are all part of the old train depot with some period pieces and old photos which added to its charm. The staff was very pleasant and accommodating. Our room was clean, roomy, and very comfortable. We could see the ocean from our... More

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Exton, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 23, 2014

This hotel is beautiful with all the amenities. Great views of downtown Pensacola. Very friendly staff and a good deal for the location and accomodations. Nice hotel bar downstairs. Also noticed a quiet zone on the 10th floor.

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Hoover, Alabama
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 13, 2014

I always stay at this hotel when I visit Pensacola for leisure or business. I have tried other properties off and on the beach and this property is clean, the staff at the front desk has always been very nice and the rates are reasonable. The only complaint is the bathroom is dark and needs a light above the sink... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time out of your busy day to write a review about our property. Our cleanliness scores put us in the very top of all Crowne Plaza's in North America and we're grateful you felt the same. We're also currently ranked third in the U.S. of all Crowne Plaza's in overall service and it is so... More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

592 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Business Hotel in Pensacola
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
Number of rooms
210

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