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All 60 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 Hotel   |   200 E Gregory St, Pensacola, FL 32502
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73%
Ranked #17 of 60 hotels in Pensacola
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
traveljunkie523 Baton Rouge, Louisiana
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198 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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English first
Baton Rouge, Louisiana
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Booked this hotel as a last minute trip to do some scuba diving. It is a great location close to the downtown area and marina which is convenient. It is also close to Interstate and easy to get to. The entire hotel and our room was very clean and well appointed. All of the staff was polite and attentive. The... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Yes, Pensacola does offer some excellent Scuba Diving trips. As you mentioned, we are close to the downtown area and marina. We try very hard to treat every guest as a VIP so to hear they were polite and attentive let's us know we are doing something right. Thank you for selecting us. Thank you for your review. Please come... More

Killeen, Texas, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed there on July 9th. Great stay. The staff was very friendly and helpful about places to go in the area. The only downside is the hotel parking lot is not secure and does not have security in the evening.

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the wonderful review and for having selected our hotel. We hope that you come back. As a point of clarification, In the review you mentioned that there wasn't security. We actually have a great security team. Our security team like most today are more "behind" the scene. Please come back soon. More

Sarasota, Florida
Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent four night's at the Grand Crowne Plaza in Pensacola.It was a very enjoyable stay.Rooms were nice and clean.Staff was friendly and helpful.The CAVU lounge was a perfect place to meet other traveler's.The old L&N train station that is the entry to the hotel has been updated and is beautiful.I know because I was stationed in Pensacola in the sixties... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for making our day. Thank you for having stayed four night's at our hotel. We are so glad that you had an enjoyable stay. And thank you for the great comment "Looking for a good stay try the Crowne Plaza". I may have to use that for future marketing with your permission of course. In all seriousness. Thank... More

Ball Ground, Georgia
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice older hotel - Seemed liked it may have been a fancy hotel in its hayday. We had a very pleasant stay at the Crowne. This was perfect for a one night stay, downstairs lounge was nice, still smelled of old smoke (when you could inside) a bit but did not bother me. Service was nice. Close enough to walk... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Good Morning from Florida to Georgia. Your wonderful review was the perfect way to start out a brand new work week. I have already printed a copy out and distributed it to the staff. Next time you're near, we'd love to have you again........for a one night stay or even a week. More

wetumpka,al
Contributor
18 reviews 18 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time staying here. Was $200/night less than the beach hotels. About a 15 minute drive to the beach depending on traffic. Very nice hotel, Heard the train noise mentioned in other reviews a couple times during the day, but never past 10 at night. Very good night's sleep. Beds were comfortable. Rooms had a refrigerator, but no microwave, which... More

Was this review helpful? Yes 2
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us. Thank you for the review. There is real value in our property compared to a property on the beach during the high season. The title you used says it all: "Great alternative to beach hotels". I have forwarded your comments on the bathtub drainage to our Chief Engineer as well. We certainly hope to... More

St. Louis
Top Contributor
59 reviews 59 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 19, 2014

This was a repeat visit to this property, the last one being a couple of years ago (I have been in Pcola several times since I last stayed here). In my experience Crowne Plaza hotels, generally, are of very high quality: this property is no different. (It does have the very cool advantage of having an old train depot as... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Normally I am not at a loss for words; however, your incredibly kind review about your stay has me there. We are so very grateful. When it gets cold this winter in St. Louis please come back to your "Southern" home so we can warm you up with some more great hospitality. More

montgomery, al
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

Beautiful historic lobby areas. It is next to a working train track but I determined on my second stay that a room on the front side of the building seems quieter than the back side. Has everything you need for a great stay. Comfy beds and nice extra's in the good-sized room.

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your kind words. Thank you for your tips for the other traveler's. As you know, our hotel is a high rise tower and you're right, the higher the floor and a room in the middle will offer the best view of our beautiful and historic downtown district. We honestly hope that you come back again soon. More

Freeport, Florida
1 review
1 of 5 stars Reviewed June 16, 2014

At first glance this is a very historical and ornate hotel. The lobby has beautiful chandeliers and the history of the train station origins is prominently displayed. It went downhill from there. The front desk person was not the least bit friendly. Only one of the three elevators worked during our stay. I have never stayed in a hotel that... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your review. I am sorry to hear that you experienced noise issues when you stayed with us. It would be helpful if you could call us @ 850.433.3336 Ext 5525 or 5550. If you would be so kind to call us and let us know the room number you stayed in, it would be very helpful for... More

Crestview, Florida, United States
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed June 11, 2014

I was attending a conference with my wife and this hotel is the closest to the convention facility. For the most part, the hotel is what you'd expect for a Holiday Inn property. It was fine, but not great. Hotel staff were friendly and efficient. The room was clean and comfortable. The hotel offered a twist, it was attached to... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

First off, thank you for selecting our hotel and for your kind words on the friendly staff and on the beauty of the property. I am sorry to hear about the restaurant experience on Mother's Day. I have made a copy of your review and provided it to the Food & Beverage Director. We hope you come back, the experience... More

Albany, New York
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 6, 2014

Hotel rooms were very clean and neat. Bedding was comfortable and clean. Pool was clean and relaxing. Great location by bayfront, close to beaches and restaurants. Front desk staff were excellent and helpful.

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your kind words. I have shared them with our employees and managers Our housekeeping staff is outstanding which is backed up by your words that the "Hotel rooms were very clean and neat. Bedding was comfortable and clean". I have stayed at hundreds of hotels around the world and I agree with you, our front desk staff... More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Business Hotel in Pensacola
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
Number of rooms
210

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