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Crowne Plaza Hotel Pensacola Grand

3.5 of 5 200 E Gregory St, Pensacola, FL 32502
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Certificate of Excellence 2014
Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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232 reviews from our community

Traveler rating
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    43
    13
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

My husband and I booked the Crown Plaza as a back up to a previous reservation we had with another hotel. The hotel is very pretty and the rooms were very nice BUT there is a train that runs through at night that will disrupt your sleep! Yes! The pillows are grand... The sheets are crisp! But you sleep will... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us. Our hotel is attached to the L & N Train Depot and is on the National Historic Registry. The train that comes through Pensacola is a freight train, not a passenger; therefore, it does not operate on a set schedule. In fact, there are countless days where there is no train movement at all.... More 

Crestview, Florida
Top Contributor
105 reviews 105 reviews
15 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 1 week ago

We recently spent our anniversary in Pensacola at the Crowne Plaza Hotel. The staff were very accommodating. They upgraded us to a suite since it was our anniversary. The room was clean and well appointed. The service in the bar was outstanding. The food was very well prepared and the server couldn't have been more pleasant. This is a great... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Well first off congratulations to both of you. Thank you for selecting our hotel for such an important date. Thank you also for sharing your experience with the "world". We wish you many more years of happiness and sincerely hope to see you again next year, if not sooner. More 

Miami, Florida
Contributor
15 reviews 15 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

When I got to my room late in the evening, I briefly felt like I was in My Cousin Vinny with a very loud train nearby. I'm not sure if it came back around in the early morning hours. I was exhausted and managed to sleep through anything and everything. The hotel is about as upscale as it gets in... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you from the Panhandle of Florida all the way to Miami. I am sorry that the train conductor seemingly enjoyed themselves a little too much.... We are grateful about your kind words though and certainly hope to see you again... More 

Hattiesburg, Mississippi
Top Contributor
274 reviews 274 reviews
32 hotel reviews
197 helpful votes 197 helpful votes
4 of 5 stars Reviewed January 10, 2015

Four Aces location and Four Aces hotel. L&N train station building as hotel lobby has enough ambiance to melt even this old jaded bird. We'll add our review to bolster all the gushing reviews below. The place is very near the top. Do 15th floor (bayside) you'll thank yourself and enjoy every minute.

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear "Jaded-Bird"...you have perhaps or favorite "sign-In"....outstanding. Thank you for an amazing and kind review. We certainly hope to see you again.....real soon... Happy New Year from our Staff to you... More 

Columbus, Georgia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 10, 2014

Great parking! Friendly staff. Nice room. Make sure to ask for the Bay side. If not... then you are on the side with the train. A very LOUD train! The bed was very comfortable. TempleSpa were the products that the hotel uses. I loved them!! There was even some products for helping you sleep! Very nice!! I loved the lighted... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for a terrific review. It may have been the nicest and most descriptive all year. We appreciate your honest feedback and from our Staff to you: Happy Holiday's and we hope to see you in 2015. More 

Port Orange, Florida
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 26, 2014

The main lobby is the 1912 L & N (LOUISVILLE & NASHVILLE) Passenger Depot with the adjacent areas furnished in period decor. The hotel area is built to the rear of the lobby with 15 floors of rooms. Off the lobby is the bar and in the opposite direction restaurant and banquet areas. The trains still run by the rear... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Your review was so very kind and inspiring. I have made copies of the review and distributed them to our staff. We are so grateful for your kind words and we sincerely hope to see you again soon. Merry Christmas from the Staff of the Crowne Plaza Pensacola More 

Pasadena, California
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

We enjoyed our stay here. The reception was very friendly and efficient. The rooms were quite comfortable. We were on the 8th floor with a west view and able to see the bay in the foreground. The only con that some may not appreciate is the train that comes through several times a night but personally this didn't bother me.... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Well, it is Monday morning here in Pensacola and I can tell you, there is no better way to start the work week than to start it by reading such a great review. Thank you for selecting us and for taking the time to review us. We have but one favor to ask: Please come back soon. Thanks for all. More 

Bonaire
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2014

Once again, this hotel was the host hotel for the annual DKS dance event. We drove in from Middle Georgia and upon arrival, again, the service was good. The reception/front desk attendees were so friendly and welcomed us back. Ate breakfast twice at the on-site restuarant. There's a small buffet, but I ordered from the menu; really good and very... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

What a great way to start the day. A 5 Star review from a repeat guest. We're so grateful to be the host hotel for the Dance Konnection Swingers. Your events were amazing. What a gifted ensemble cast of dancers you brought forward. We look forward to 2015. Thank you again for staying and the wonderful review. More 

Oregon Coast, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 23, 2014

We only stayed a single night, but we will definitely be back! The hotel was lovely, and the view of the bay was spectacular. We ate dinner in the restaurant (very nice!) and had a drink in the bar (although I was taken aback that the bartender didn't know how to make a Cadillac margarita). But the real treat was... More 

Was this review helpful? Yes 3
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

What a great review. Thank you for telling the "world" how we strive to exceed our guests expectations. I am so glad to hear the great story of service success. Even though you live quite a distance away, we sure hope to see you again. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

My husband and I spent a night here 10/11-10/12/2014. The hotel as well as the staff was excellent. The hotel room was great. All of the amenities made us feel as if we were at a spa. Our room was on the 14th floor and the view was breath taking. I order room service and withing 10 minutes my food... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

It is hard to put into the proper words our gratitude towards out guests. It si particularly hard to say thank you to someone as kind and wonderful as you. I have made a copy of the wonderful review and distributed throughout the entire hotel for all of the staff to see. Please come back, we'd love to give you... More 

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
Number of rooms: 210
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#11 Romantic Hotel in Pensacola
#13 Business Hotel in Pensacola

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