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Crowne Plaza Hotel Pensacola Grand

Certificate of Excellence
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200 E Gregory St, Pensacola, FL 32502
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Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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260 reviews from our community

Traveler rating
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    92
    50
    15
    11
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66
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mesa
Top Contributor
50 reviews 50 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed today NEW

The hotel was nicely kept. Staff was very nice. The shuttle driver was very gracious about taking me to a store to buy a curling iron when mine burned out in the middle of our trip. Good location for touring the Pensacola area.

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Columbus, Ohio
1 review
4 of 5 stars Reviewed 2 days ago NEW

I have become a stranded traveler and it’s not quite what I’ve seen on local TV news. I had gone to Florida and Alabama for Presidents’ Day Weekend activities. After three full days of fun and festivities, warmth and walking, I had to return home to the cold northern climes of central Ohio. However, when I got to the Pensacola... More 

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Montgomery
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel is probably slightly older than 30 years. Our room was on the 15th (the highest) floor was fine, but it's looking a little drab. All was good until 3 day the air conditioning started to sputter out. It got up to 83 before maintenance was able to fix it. The next morning when we were scheduled to check... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Well first I must say it is a beautiful hotel with friendly staff ... There was a mix up at the front desk and they put us in an already occupied room I wasn't upset because they guests weren't in there ... We went downstairs and they told us they to is the wrong room number and gave us new... More 

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Allentown, Pennsylvania
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Good place to stay, convenient to down town and the beaches. Only 5 miles south of I-10, just off I-110. For travelers, the restaurant does not open until 6:30 am, so early birds miss out on breakfast.

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to review our hotel. I have spoken with the Chief Engineer about what you stated on our water pressure. He assured me that the hotel has no water pressure issues and that is properly and equally distributed to all rooms. Nonetheless, we value your feedback as it allowed our staff to have a discussion... More 

Pensacola Beach, Florida
Top Contributor
155 reviews 155 reviews
19 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Lovely older, recently and completely renovated venue with lots of character and old-time class. Comfortable rooms with a delightful restaurant on premises. Nice bar, lobby and banquet rooms Visit next excursion to Pensacola

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your honest and wonderful review. We strive to offer old school service coupled with modern amenities. All we could possible ask is for you to come back one day soon!!! More 

Tallahassee, Florida
Top Contributor
55 reviews 55 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed one night recently on a business trip. Overall, a great value for the price and location. First, the property is interesting. The hotel is built onto an old train station, which was really cool and unusual. Has a large (free) parking lot. Staff was hospitable and check in/out was efficient. The room was just the right size. House keeping... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the FOUR **** STAR review and your great evaluation. It was so very honest and descriptive. To say we hope you come back soon is a great understatement. We value our wonderful guests and cannot make it without returning guests. We thank you again. More 

Waggaman, Louisiana
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Ms.Eve (front desk),she was simply amazing a pleasure talking to her on the phone.She made sure my daughter and husband,one year anniversary was one for them to remember.My daughter said,the staff was very nice,that was their first time there.I know,they will want to come again,I know, I want to see how nice everything was for them.One day, my husband and... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

a FIVE ***** STAR review to start the day is like your first sip of coffee in the morning. Refreshing and a a blessing. We can't wait for you to personally come and get spoiled with some of our Old School Southern Hospitality.....Until then, thank you again... More 

Grayson, Georgia
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

On a recent stay at the Crowne Plaza, we had a very good experience. I love all the nostalgia about this hotel and it is interesting to look at all the details to say the least. The staff in the restaurant, bar and front end when we checked in were all exceptional. Housekeeping was fine and could be seen dusting... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the fair but kind review. Sincerely apologize that it took the GM's involvement to rectify the issue. I have forwarded your review to our management team to ensure we take care of these issues more efficiently in the future. Speaking of future, we sure hope to see you again. More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Upon check-in the AC did not work & the TV channels were all fuzzy (all of them). I tried calling the FD/operator but got no answer. Went downstairs to tell FD & waited about 10 minutes for the engineer. When the engineer came up he informed me that the AC needed to be flushed & would only take 20 minutes... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I certainly apologize for the issues. If you could call 850.433.3336 Ext 5560 and provide our Chief Engineer your room number and date of stay it would be very helpful in identifying our failures on that evening. What you mentioned is anything but the normal and again, please accept our sincere apologies. More 

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