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Crowne Plaza Hotel Pensacola Grand

3.5 of 5 200 E Gregory St, Pensacola, FL 32502
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#16 of 61 Hotels in Pensacola
220 Reviews 4 of 5 stars
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Certificate of Excellence 2014
Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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220 reviews from our community

Traveler rating
    80
    77
    42
    12
    9
See reviews for
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52
10
57
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kerrville, Texas
Senior Contributor
39 reviews 39 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

The building used to be a train station and has kept many of the old features in the lobby area. Given that, it is true that the tracks that go right by are still in use; you definitely want the street side rooms. I've never had an issue with noise, but have always been street side. The restaurant serves an... More

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Georgia
Senior Contributor
35 reviews 35 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I arrived after dark and drove around the building a few times before I gave up and went in an entrance. There are several entrances around different parts of the building and none really look like a true entrance. Once I did enter the door I had no clue where to go to check in (I came upon someone my... More

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Mumbai
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is very classic looking and conveniently located however there are a couple of things one will need beware of before checking into this hotel: A) It is right next to a train line and if you get the tracks side of the room then at 1 am you will be woken up with a jarring train horn sound... More

Was this review helpful? Yes 2
Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
5 of 5 stars Reviewed 1 week ago NEW

We stayed for 4 days and loved it. We enjoyed the cool history and loved the atmosphere. Very Clean and well maintained. Very Friendly staff and helpful to get us around the area. Wonderful room service and guest services was superb. In House Bar was very busy and nice décor. We enjoyed walking thru the hotel with a cocktail to... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

This is always my go to hotel in Pensacola. Close to everything and awesome staff. Above mention are Biko and Keyonte. Very professional and help make my stay better every time I stay here. Great job!

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank for your continued support. I have passed your kind words on to the staff. We cannot make it without great guests like you so please come back soon. More

Montgomery, Alabama
Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This stay definitely exceeded our expectations. Despite the unimpressive location & immediate surroundings, we were blown away once we walked through the door. The lobby, shops, and bar area have a cool, nostalgic feel, like walking into a movie from the 1930's. There's even a large reading room, stocked with lots of books and comfortable chairs. Our receptionist--Janet, I think--was... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

A five star review to start the day is a wonderful thing. I have made a copy of your review and passed them on to our entire staff. Thank you so kindly for selecting us and for taking the time to tell everyone else about our hotel. Please come back soon. More

Tallahassee, Florida
Contributor
18 reviews 18 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at that hotel during a conference in Pensacola. It was a great location very close to old downtown. Hotel has a historic charm and feeling, so this was a nice accent. My room was on 9th floor, clean and quiet. I had a late snack at the bar there and yes, everybody was very friendly and food was... More

Was this review helpful? Yes 2
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to review our hotel. Your description of what we have to offer was fantastic. I have but one favor to ask: Please come back soon.... More

LaGrange, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had a family member very ill in a Pensacola hospital. A nurse recommended the Crowne Plaza Hotel Pensacola Grand, The hotel was beautiful and very clean. After checking in and settling into a very comfortable bed, the hospital called for me to come back to the hospital. When I returned to the hotel and told them my family member... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I sincerely hope that everyone is better now. Thank you for describing what Josh was able to do for you. Our guests are our business and we do genuinely care about each and everyone. Once again, please take care and thank you. More

Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Great hotel! Lots of character! The lobby bar has one of the best Blue Angels memorabilia collections I've seen... Certainly my favorite place to stay in town! Walking distance to all the bars and restaurants on Palafox and to Mcguires.

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

We are so happy that we succeeded in making your stay great. Thank you for helping our future guests understand how nice our property really is. We do have a favor to ask... Please come back soon! More

Destin, Florida
1 review
1 of 5 stars Reviewed 3 weeks ago

I had the hotels narrowed down to three for my visit. Two Marriott's and the Crowne Plaza. Was leaning toward the Crowne Plaza but the lady I spoke with today at their local phone number was extremely matter fact and borderline rude. I don't need a stressful visit and if she is any indication of their corporate culture, I will... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the review. We do our reservations locally so that we can show true Southern Charm from beginning to end. Your experience is certainly not the normal and for that, we apologize. In order to help us correct the problem, would you please call the reservation Manager @ 850.433.3336 Ext 5525. This will help us to identify who... More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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