We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 200 E Gregory St, Pensacola, FL 32502
Hotel website
Hotel deals
Special Offer
Save up to 25%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Certificate of Excellence 2014
Crowne Plaza Hotel Pensacola Grand
Professional photos View all
Browse nearby
Crowne Plaza Hotel Pensacola Grand
Write a Review

228 reviews from our community

Traveler rating
    85
    79
    42
    12
    10
See reviews for
51
54
10
59
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Any
English first
  • All months
    (228)
  • Mar-May only
    (59)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (29)
All months
Columbus, Georgia
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Great parking! Friendly staff. Nice room. Make sure to ask for the Bay side. If not... then you are on the side with the train. A very LOUD train! The bed was very comfortable. TempleSpa were the products that the hotel uses. I loved them!! There was even some products for helping you sleep! Very nice!! I loved the lighted... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for a terrific review. It may have been the nicest and most descriptive all year. We appreciate your honest feedback and from our Staff to you: Happy Holiday's and we hope to see you in 2015. More 

Port Orange, Florida
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The main lobby is the 1912 L & N (LOUISVILLE & NASHVILLE) Passenger Depot with the adjacent areas furnished in period decor. The hotel area is built to the rear of the lobby with 15 floors of rooms. Off the lobby is the bar and in the opposite direction restaurant and banquet areas. The trains still run by the rear... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Your review was so very kind and inspiring. I have made copies of the review and distributed them to our staff. We are so grateful for your kind words and we sincerely hope to see you again soon. Merry Christmas from the Staff of the Crowne Plaza Pensacola More 

Pasadena, California
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 7, 2014 via mobile

We enjoyed our stay here. The reception was very friendly and efficient. The rooms were quite comfortable. We were on the 8th floor with a west view and able to see the bay in the foreground. The only con that some may not appreciate is the train that comes through several times a night but personally this didn't bother me.... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Well, it is Monday morning here in Pensacola and I can tell you, there is no better way to start the work week than to start it by reading such a great review. Thank you for selecting us and for taking the time to review us. We have but one favor to ask: Please come back soon. Thanks for all. More 

Bonaire
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 4, 2014

Once again, this hotel was the host hotel for the annual DKS dance event. We drove in from Middle Georgia and upon arrival, again, the service was good. The reception/front desk attendees were so friendly and welcomed us back. Ate breakfast twice at the on-site restuarant. There's a small buffet, but I ordered from the menu; really good and very... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

What a great way to start the day. A 5 Star review from a repeat guest. We're so grateful to be the host hotel for the Dance Konnection Swingers. Your events were amazing. What a gifted ensemble cast of dancers you brought forward. We look forward to 2015. Thank you again for staying and the wonderful review. More 

Oregon Coast, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 23, 2014

We only stayed a single night, but we will definitely be back! The hotel was lovely, and the view of the bay was spectacular. We ate dinner in the restaurant (very nice!) and had a drink in the bar (although I was taken aback that the bartender didn't know how to make a Cadillac margarita). But the real treat was... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

What a great review. Thank you for telling the "world" how we strive to exceed our guests expectations. I am so glad to hear the great story of service success. Even though you live quite a distance away, we sure hope to see you again. More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

My husband and I spent a night here 10/11-10/12/2014. The hotel as well as the staff was excellent. The hotel room was great. All of the amenities made us feel as if we were at a spa. Our room was on the 14th floor and the view was breath taking. I order room service and withing 10 minutes my food... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

It is hard to put into the proper words our gratitude towards out guests. It si particularly hard to say thank you to someone as kind and wonderful as you. I have made a copy of the wonderful review and distributed throughout the entire hotel for all of the staff to see. Please come back, we'd love to give you... More 

Biloxi, Mississippi
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2014

Want a great view of the bay, a trip back to the turn of the 20th century in an old railway station, friendly service, excellent food, and a comfy bed all steps from the civic center and other overlooked local restaurants and shops, and minutes from the busy gulf front, then the Crowne Plaza is the place for you. Now... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

There is never a better way to start the work day than to read such a great review. Your kind words are invaluable to us. Thank you for sharing with the "world" your thoughts on your stay. Please come back soon... More 

Wilmington
Senior Contributor
34 reviews 34 reviews
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed October 4, 2014

Room 1117: The first morning after our stay I noticed very itchy bumps on my hands. I assumed it was mosquito bites and ignored it the rest of the day. I woke up miserably itchy at 3 am the next morning and had at least 20 bumps on my hands, arms, neck and face. I knew immediately bed bugs had... More 

Was this review helpful? Yes 5
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Well, first off thank you for taking the time to write a review. Needless to say, we strongly regret anytime we fall short of making a guests total experience to be perfect. Due to the severity of the issues you experienced, I personally met with our Chief Engineer a few minutes ago and was briefed on the issues you addressed.... More 

Kerrville, Texas
Top Contributor
77 reviews 77 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 1, 2014 via mobile

The building used to be a train station and has kept many of the old features in the lobby area. Given that, it is true that the tracks that go right by are still in use; you definitely want the street side rooms. I've never had an issue with noise, but have always been street side. The restaurant serves an... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I want to thank you for starting our day out so well. Your review was tremendously kind and we're extremely appreciative. We really shouldn't ask a favor; however, I have but one.....please come back...soon...... More 

Georgia
Top Contributor
50 reviews 50 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 30, 2014

I arrived after dark and drove around the building a few times before I gave up and went in an entrance. There are several entrances around different parts of the building and none really look like a true entrance. Once I did enter the door I had no clue where to go to check in (I came upon someone my... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your review. Our property has a 15 story hotel tower. We are attached to the L & N Train Depot which is on the National Historic Registry The Depot was built in 1912 and needless to say, has a great deal of charm. We of course are not allowed to make modifications to the entrance; however, there... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Crowne Plaza Hotel Pensacola Grand? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Priceline, Agoda, Hotels.com, Travelocity, TripOnline SA and Tingo so you can book your Crowne Plaza Hotel Pensacola Grand reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#12 Business Hotel in Pensacola

614 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (93)
Viewed
Hotel & grounds (35)
Viewed
Dining (3)
Viewed
View from room (6)
Viewed
Room/suite (19)
Viewed
Other (30)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (495)
Viewed
Amenities (89)
Viewed
Bi-level Suite (104)
Viewed
Corner King Room (64)
Viewed
Restaurants and Bars (29)
Viewed
Standard King Room (43)
Viewed
Standard Two Queens Room (55)
Viewed
The Hotel (111)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (7)
Viewed
Business center/function rooms (1)
Viewed
Dining (4)
Viewed
Pool/beach area (2)
Viewed
Other (7)
Hotels you might also like...
Check In Check Out
Price Your Stay