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Crowne Plaza Hotel Pensacola Grand

Certificate of Excellence
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200 E Gregory St, Pensacola, FL 32502
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Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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239 reviews from our community

Traveler rating
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    83
    45
    13
    10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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Senior Contributor
22 reviews 22 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were supposed to leave Pensacola on a Wednesday night. After turning in our rental car at the airport, our flight was cancelled for weather and it there were no flights available for 48 hours! To our surprise, the airline does not pay anything when a flight is cancelled for weather. What to do? We didn't want to be stuck... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for sharing your experience. Quite a journey to be sure. It sounds similar to many of my trips. Once you were forced to stay in Pensacola, we feel quite lucky you found us. We hope that when you come back, that you come and stay with us again, right from the very beginning. Until then we wish you... More 

Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I vacationed in Pensacola as a last minute and for the price it was way better than I expected!! When you reserve hotel rooms within the same week you plan on checking in the prices are outrageous but not this one!! Great bar! Great breakfast !! And the service desk was very friendly!!

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your wonderful and honest 5 ***** Star Review. We're so grateful you saw the value in our Award Winning Hotel and needless to say, we can't wait to see you again. Thank you in advance. More 

Tampa
Top Contributor
101 reviews 101 reviews
26 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 1 week ago

Due to family & business relationships, I travel to and from Mobile, Alabama & Pensacola at least a couple of times every year. While I no longer live in the area, most of my family live in and around the there and several clients still reside in that part of the world. This affords me an opportunity to try different... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us. We are attached to L & N Train Depot. It is on the National Historic Registry. The depot, built in 1912 is now 103 years old. So many love the charm of the depot, coupled with the modern guest rooms. In fact, we've had two Presidents of the United States stay at our hotel.... More 

Ponte Vedra Beach, Florida
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for one night recently on business. Convenient location to downtown. It's an old railway depot that was converted and is interesting in that respect. Room was clean and room service was quick and decent. Glad I had earplugs as the trains run right by the hotel. Also, when I called for a wake up call, it took several tries... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the review and for your 4 Star **** ranking. We appreciate your selecting our hotel and we hope to one day see you again. More 

Albany, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently had the pleasure of staying at the hotel for Pensacon and it was wonderful! As the host hotel -- they were booked to capacity, but still managed to keep things running smoothly. All of the ladies at the front desk were very pleasant, the bartenders super friendly, and security staff very, very attentive yet patient. Due to the... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I enjoyed your review. It was very complete and 100% honest. Thank you for sharing your stay with the "world". Yes, we were the host hotel to Pensacon which is the largest downtown event in Pensacola. I will share your thoughts with all of the Department Heads. We really do have a great staff and you experienced us at 100%... More 

Senior Contributor
39 reviews 39 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Loved the history of this hotel... The view from our room was great... The beds were comfy and we had room service for breakfast which was really good and very timely service. My husband had the 1912 Benedict and he loved it. I had the whistle stop Benedict with green tomatoes which was very good... Great service every employee seemed... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying and for your Four **** Star Review. I have passed on your kind comments about our amazing food to the Chef and to our Food & Beverage Director. We sure hope to see you again this summer. Thanks in advance. More 

Gainesville, Florida
Top Contributor
164 reviews 164 reviews
23 hotel reviews
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Building a hotel on a grand old railway station sounds odd, but the Crown Plaza got a wonderful lobby and first floor out of the deal. Truly magnificent architecture from early in the last Century makes for the classiest hotel lobby in the area, by far. Some reviewers have complained about the trains making noise, but where did they think... More 

Was this review helpful? Yes 3
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us. Thank you for pointing out the charm of our historic L & N Train Depot. I have made a copy of the review and have passed on your AC concerns to our Chief Engineer and our GM. Needless to say, we hope to have you back one day soon. More 

Baltimore, Maryland
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed February 18, 2015

My husband and I booked the Crown Plaza as a back up to a previous reservation we had with another hotel. The hotel is very pretty and the rooms were very nice BUT there is a train that runs through at night that will disrupt your sleep! Yes! The pillows are grand... The sheets are crisp! But you sleep will... More 

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us. Our hotel is attached to the L & N Train Depot and is on the National Historic Registry. The train that comes through Pensacola is a freight train, not a passenger; therefore, it does not operate on a set schedule. In fact, there are countless days where there is no train movement at all.... More 

Crestview, Florida
Top Contributor
105 reviews 105 reviews
15 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed February 16, 2015

We recently spent our anniversary in Pensacola at the Crowne Plaza Hotel. The staff were very accommodating. They upgraded us to a suite since it was our anniversary. The room was clean and well appointed. The service in the bar was outstanding. The food was very well prepared and the server couldn't have been more pleasant. This is a great... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Well first off congratulations to both of you. Thank you for selecting our hotel for such an important date. Thank you also for sharing your experience with the "world". We wish you many more years of happiness and sincerely hope to see you again next year, if not sooner. More 

Miami, Florida
Contributor
16 reviews 16 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 26, 2015 via mobile

When I got to my room late in the evening, I briefly felt like I was in My Cousin Vinny with a very loud train nearby. I'm not sure if it came back around in the early morning hours. I was exhausted and managed to sleep through anything and everything. The hotel is about as upscale as it gets in... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you from the Panhandle of Florida all the way to Miami. I am sorry that the train conductor seemingly enjoyed themselves a little too much.... We are grateful about your kind words though and certainly hope to see you again... More 

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