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Crowne Plaza Hotel Pensacola Grand

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200 E Gregory St, Pensacola, FL 32502
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Crowne Plaza Hotel Pensacola Grand
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276 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Orleans, Louisiana
1 review
5 of 5 stars Reviewed yesterday NEW

The staff was so accommodating from the minute we got there. We had plenty of fresh towels, housekeeping was prompt, and the room was a dream. I have never felt compelled to write a review on any hotel, but my boyfriend and I had a wonderful long weekend here, thanks in large part to this hotel. We will definitely come... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW

Very nice experience. Staff was pleasant and helpful. The room was great with an amazing view. We went to view the fireworks from Pensacola Beach. We dined at the restaurant for Dinner one night and it was great as well. Thanks for a great time

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Wichita, Kansas
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a corner room and the view was phenomenal!! It was a standard double queen and half of the room was windows. We could see the pool from our room and even across downtown Pensacola to the bay area. Very happy with the room and service. Housekeepers were friendly and even said "good morning" when passing in the halls.... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

From the Sunshine State to the Sunflower State we thank you for not only staying with us, but for your wonderful FIVE ***** STAR review....We thank you for your kind words about our staff too. Kansas is close enough that you should come back this winter and stay with us again. More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This was a great hotel! Nice accommodations. The staff was a great help and they were super nice. Would recommend to anyone. My room had a great view! The beds were very comy and soft! My friends and I had a great time!

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the kind words. We certainly hope to see you and one day in the very near future. More 

Myrtle Beach, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

room was outstanding,amenities were very good. noise from trains were outrageous freight trains at all hours of the night. good location. this is supposed to a marquis hotel.I would not pay marquis rates. I looked at the internet and they wanted 234 a night

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your review. Our hotel rates are extremely competitive. We are a 100% full service hotel. We are in our high season so the rates do vary as they do in all markets throughout the United States. We are extremely proud of our Award Winning hotel and are particularly proud that two seated Presidents of the United States... More 

Davie, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Crown Plaza is located in the historic train station. Hotel is very nice Staff very accommodating. Would recommend this hotel to others. Price seemed to be in line with other hotels in area. Rooms were very clean. We need to roll away beds and housekeeping was very accommodating.Rooms were very quite. Lounge was very nice.

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the FIVE ***** Star review. You described exactly what we also feel are our strongpoints. We sincerely hope that when you come back to fish again that you do become a great repeat guest. Thank you again. More 

Metro Minneapolis-Saint Paul, Minnesota
4 of 5 stars Reviewed 1 week ago

This hotel was recommended by a local that was doing our training. He was dead on. The place is great. Old time train depot feel was very nice. What he did not know, like many of the guests that have reviewed your establishment, is that at night there is a constant flow of train traffic. The intersection is long and... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying, your review and suggestions. We have worked with all levels of our local government to get the downtown historic area established as a quiet zone. The costs are over $1,000,000 (Million) dollars. We sincerely hope that one day this becomes a reality for all of Pensacola. More 

Kenner, Louisiana
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located across the street from the civic center. It used to be a train station as mentioned so the lobby has a very nostalgic feel. The rooms were your average size and clean. We booked it because of its close proximity to McGuires and our drinking habits. They are also listed on hotels.com if you're price comparing.... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the FOUR **** Star review. Well written and honestly described. The best part is that you stated you'd stay with us again. If so, we'll be doubly grateful to see you once again. More 

Atlanta, GA
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago

When you walk into this hotel, it has a lot of charm and nostalgia as an old train depot. The services and amenities are great. The problem begins at night, when the trains start going by. OMG, all night long, the train horns blast. Even on the bay side of the hotel, they woke us up all night long. Finally... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying and for the review. We are working with all levels of our local government to get the downtown historic district established as a train quiet zone. It is every costly; however, we have sincere reason for optimism. More 

london
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 stars Reviewed 1 week ago

I have visited Pensacola many times but this is the first time I have stayed at this hotel. On previous visits I have visited the hotel's restaurant and bars and bee quite happy with the standard. Thus I assumed when I booked to stay for 4 nights the rooms would be of a similar standard. This was proven not to... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us. Thank you for the kind words on our services. I am not sure what room number you stayed in, but please do come back. Our corner rooms are larger than our standard rooms and you may enjoy the size of those rooms better. We can even do a tour of one of those rooms... More 

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