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Crowne Plaza Hotel Pensacola Grand

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200 E Gregory St, Pensacola, FL 32502
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1 room 1 guest
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Crowne Plaza Hotel Pensacola Grand
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300 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is built on an old train station, it really is a great landmark to see. The local is a 10 minute drive from the coast but you are still close to bars and restaurants. We were on the 12th floor. Great views. The rooms were fine, pretty standard room. Did find the decor a little outdated and old.... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying and for the review. We do strive to exceed all of our guests expectations. I am sorry to read that we didn't do so for your stay. it is not the normal and we sincerely ask you to please come back and give us another stay. We thank you in advance. More 

Galesburg, Illinois
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a hotel built partially over an old depot. The way they incorporated the new with the old was beautiful! Our room was on the 12th floor, which overlooked the bay and the coliseum; the view was great. Our room was comfortable and clean. The only problem was with the toilet clogging. The restaurant on site was o.k. A... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you. I agree. We really do have amazing employees. This is clearly what sets us apart from so many hotels. Not only do we have a beautiful hotel but employees that genuinely care. We also have the BEST guests, just like you. Please do come back soon. More 

Marietta, Georgia
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed in the Crowne Plaza while in Pensacola on business. The lobby area is a converted train station, and works well. Much of the old architecture and charm remains. The rooms in the tower are all newer, of course, and comfortable. Rooms on the ends of the tower will hear more of the train (freights still travel the adjacent tracks)... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you. Yes, downtown Pensacola is changing so fast. We are located in the amazing historic district. We hope that you come back soon and experience all that Pensacola and our hotel has to offer. More 

Atlanta, Georgia
Level Contributor
11 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago NEW

Wow, short two day stay and left thoroughly satisfied with this jewel. Wife requested a corner room on a high floor. Suggest you ask for 802 or close. Lots of windows and light. Room was clean and spacious and had many views of bridge, downtown, pool and from of hotel/bay. The staff was friendly with excellent service. The restaurant had... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

What a great review. We are so grateful for your stay and for taking the time to let everyone know how nice our property really is. More 

Kansas City
Level Contributor
140 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel-in-a-renovated-train-station can be a tired idea (except in St. Louis), but this Crowne Plaza really works. Even though furniture in the room isn't the latest latest, I found it to be very comfortable and workable. Except no HDMI port on the TV? Really? Good restaurant, great bar, nice fitness center--I was pleasantly surprised all around.

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for giving us the opportunity to exceed your expectations. We hope to get that opportunity again one day soon. Until then....safe travels... More 

Atlanta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a fantastic location for easy access to the historic city of Pensacola. It is an easy walk to the waterfront and Pensacola Port. Just walk south to Main Street and if you travel west you will see the beginnings of Pensacola. If you walk about 2 miles west you will come upon the best seafood restaurant in Florida.... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your stay and your wonderful review. We certainly hope to see you again soon. More 

Florida
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Had a very good stay at the Crowne Plaza Hotel in Pensacola. The parking was free, the staff was very friendly, the room was comfortable, and the restaurant experience was good. There were also a few shops within the property, and the bar was open till midnight. The hotel is within walking distance to the Pensacola Bay Center. I believe... More 

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the kind words and for the fantastic review. We certainly hope to see you again soon. More 

The Villages, Florida
Level Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Beautiful old hotel that is charming and a step back in time however............do not plan on getting a good nights sleep when you stay. I had read the reviews--it is an old train station--- so I asked for a room on the 11th floor to try and deter the train noise, but every morning at 5 AM the whistles blow... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying and your review. We honestly try so very hard to exceed any and all expectations with all of our guests. I am genuinely sorry to read that we did not accomplish that during your stay. We hope you come back and give us another try. More 

Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Breakfast was tasty and so much better than any other hotel I had the last two years! Service at reception was helpful, friendly and went extra miles on hospitality! Rooms neat and classic, loved the Art Deco all over this beautiful old train station! Best situated with access to airport, city center and naval base. This is the place to... More 

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your wonderful and honest review. We too believe we have something very special at our hotel and in the Historic Train Depot. We now ask you to come back soon and relax in our beautiful club called CAVU and receive some real Southern Hospitality. More 

Atlanta, GA
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 weeks ago

We paid $500 to stay in one of the Presidential Suites and was very disappointed at the quality of this room! There was no bottled water awaiting us, no wet bar, no turn down service! NOTHING! We paid for a quality room and it was money wasted! Don't go!

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

We are sorry to hear that you didn't enjoy our suites. This is certainly anything but the normal as we have waiting lists often for these beautiful two-story suites on top of our hotel. The views from the highest point in Pensacola are something to behold as our the huge bathrooms with the Jacuzzi tubs. We wish you safe travels... More 

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