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All 60 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 Hotel   |   200 E Gregory St, Pensacola, FL 32502
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72%
Ranked #16 of 60 hotels in Pensacola
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
Renee L New Orleans, Louisiana
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208 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
New Orleans, Louisiana
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is beautiful, the room was nice, the staff was friendly, the pool area was not up to standard of the hotels star rating and the trains going by all night was just obnoxious. The walls clearly need better insulation or white-noise machines should be provided for light sleepers. I could hear everything all night long from hallway and... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to write the review. Thank you for the kind words about our staff. I am sorry to hear about the train noise. If you get a chance to come back, please ask for a room up high and in the middle. These rooms face due South to the water which would cut down on... More

Memphis TN
Top Contributor
80 reviews 80 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

stayed there for 3 nights along with 2 colleagues. the rooms were good but the wifi so bad that none of us could work in the evenings. our rooms were on different floors but none of us had adequate speed to work. wifi connects but transmission speed totally inadequate. when we complained we were told there was a technical problem.... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to review your stay. I met with our Chief Engineer about the WiFi. Last week there was an issue with the internet from our service provider. This evidently wasa city wide issue. The Chief Engineer told me the issue has been resolved. We really do have a great hotel and hope that you try... More

Dallas, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Drove to Pensacola from Dallas for a cousins wedding. Most everyone that had to travel stayed at the Crowne Plaza Grand. What a wonderful place to stay. The check in was easy, the bell man was very helpful and the room itself was great. I was on the 11th floor with a gulf view and also a view of downtown.... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I just returned after a few days away from the hotel. My day started with your review. It couldn't have been any better. Thank you for selecting us, staying with us and for sharing your stay with the world. We are grateful for all. More

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Traveled to Pensacola for a one night trip. This hotel was recommended by a local and it fit the bill perfectly for me and my son. We got in late after ten hours of driving and just wanted a quick shower before a nice meal and nice place to sleep. Front desk staff was not overly warm but accommodating. The... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for trusting your friend on the referral. We're so grateful that you did and that you took the time to write such an honest review. We certainly hope to see you again one day, we cannot make it without our wonderful repeat guests. More

Woodstock, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here 3 nights and Loved it. The staff here is fantastic, friendly and eager to please. The room was lovely and clean. And the price was just right. I see some reviews that don't care much for the train, but the front of the building is an old train depot, so I expected the train... More

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Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Can we hire you as an Ambassador? Thank you for being so kind and honest in your review. We are proud of the Historic Train Depot and are glad you also were able to see the charm in it, as well as the true value you get when you stay with us. On that note, please come back, we'd be... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This place is lovely! The staff is courteous, friendly, and observant. The restaurant 1912 has really good food and the waitresses remember my husband & I the second time we ate. It's very clean and well kept. Whoever manages or own this property had done an immaculate job of preserving this place. I've always been fascinated with the 1950s &... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Your comments were so kind, descriptive and beautiful all we can say is an old school and honest, thank you. Thank you! Thank you! More

Hoover, Alabama
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel again in August of 2014. The hotel made my wife the "Member of the Day" and upgraded our room and gave us free breakfast at the restaurant. The food at the restaurant was very good and the service was excellent. The hotel is consistently clean and the service is great. We will continue to stay... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

We are so grateful for you selecting our hotel and for sharing such great and kind words to the world about our hotel. We sure hope to see you again.....soon... More

Senior Contributor
34 reviews 34 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I liked the historic train station connected to the main hotel. It even had the old musty smell to it as you walked the halls. There was even a library and lounge where you could browse the hotel's book collection or sit, relax and surf the internet on your tablet. The rooms of the hotel are in the high-rise add-on,... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for selecting our hotel. The historic district and downtown is changing before our eyes. We hope that you come back next year and see all of the neat changes. More

Orlando, Florida
Contributor
20 reviews 20 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel several times and love it except for the train whistle. The restaurant is one of the best in PNS - I love there buttermilk shrimp. If the hotel could get the train to stop blowing its whistle at night it would be the perfect place to stay in PNS. It is within walking distance... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your review. I have lived near the hotel and the historic train depot for the better part of ten years. There are honestly weeks that go by where we don't hear the train and then there is the occasional conductor that seems to enjoy his horn more than others. Like you said, the rooms up high and... More

Jacksonville, FL
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Crowne Plaza in Pensacola, FL, exceeded our expectations so much that I'm not sure where to start with the accolades!!! We called the Crowne Plaza on Sunday morning hoping to be able to make reservations for that very day for 4 nights... We reached Eve on the front desk and she was more than AWESOME. The GM needs to... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Your review was one of the nicest...EVER!!!! I have made copies and distributed them to the staff and you have helped make our day. A thousand thanks and a wish that you come back soon.... More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#11 Romantic Hotel in Pensacola #12 Business Hotel in Pensacola #13 Family Hotel in Pensacola
Hotel Class
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
Number of rooms
210

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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