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All 61 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 Hotel   |   200 E Gregory St, Pensacola, FL 32502
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71%
Ranked #15 of 61 Hotels in Pensacola
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
RyanLBCGM Jacksonville, Florida
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212 reviews from our community

Traveler rating
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    76
    41
    12
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel! Lots of character! The lobby bar has one of the best Blue Angels memorabilia collections I've seen... Certainly my favorite place to stay in town! Walking distance to all the bars and restaurants on Palafox and to Mcguires.

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

We are so happy that we succeeded in making your stay great. Thank you for helping our future guests understand how nice our property really is. We do have a favor to ask... Please come back soon! More

Destin, Florida
1 review
1 of 5 stars Reviewed 1 week ago

I had the hotels narrowed down to three for my visit. Two Marriott's and the Crowne Plaza. Was leaning toward the Crowne Plaza but the lady I spoke with today at their local phone number was extremely matter fact and borderline rude. I don't need a stressful visit and if she is any indication of their corporate culture, I will... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for the review. We do our reservations locally so that we can show true Southern Charm from beginning to end. Your experience is certainly not the normal and for that, we apologize. In order to help us correct the problem, would you please call the reservation Manager @ 850.433.3336 Ext 5525. This will help us to identify who... More

Clearwater, Florida
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

internet service was spotty. Room cleaning was minimal. Breakfast was expensive Desk clerks acted as if we were a necessary inconvienence. Not within walking distance to shopping, dining, etc. The only pleasant and helpful staff member was the bellboy.

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to review our hotel. We try very hard to give outstanding service and am sorry that you felt as if the employees didn't care. In fact, we just received an award which placed us in the top tier of all Crowne Plaza Hotels for service. Trust me when I say we do care. If... More

Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We went to Pensacola during the 4th of July weekend and every hotel on the beach was very high. We found Crowne Plaza and was able to get it for a good price considering the time. The hotel was a bit weird looking; reminded me of an old theater that was converted. The front desk representatives were extremely friendly, helpful... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for selecting our hotel and for taking the time to review our property. Yes, depending on traffic, we are just a short drive to the beautiful beaches. The value one receives from staying with us is unmatched. The building you referenced was the L& N Train Depot which is on the National Historic Registry. Hope to see you... More

New Orleans, Louisiana
Contributor
11 reviews 11 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is beautiful, the room was nice, the staff was friendly, the pool area was not up to standard of the hotels star rating and the trains going by all night was just obnoxious. The walls clearly need better insulation or white-noise machines should be provided for light sleepers. I could hear everything all night long from hallway and... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to write the review. Thank you for the kind words about our staff. I am sorry to hear about the train noise. If you get a chance to come back, please ask for a room up high and in the middle. These rooms face due South to the water which would cut down on... More

Memphis TN
Top Contributor
82 reviews 82 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

stayed there for 3 nights along with 2 colleagues. the rooms were good but the wifi so bad that none of us could work in the evenings. our rooms were on different floors but none of us had adequate speed to work. wifi connects but transmission speed totally inadequate. when we complained we were told there was a technical problem.... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to review your stay. I met with our Chief Engineer about the WiFi. Last week there was an issue with the internet from our service provider. This evidently wasa city wide issue. The Chief Engineer told me the issue has been resolved. We really do have a great hotel and hope that you try... More

Dallas, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Drove to Pensacola from Dallas for a cousins wedding. Most everyone that had to travel stayed at the Crowne Plaza Grand. What a wonderful place to stay. The check in was easy, the bell man was very helpful and the room itself was great. I was on the 11th floor with a gulf view and also a view of downtown.... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I just returned after a few days away from the hotel. My day started with your review. It couldn't have been any better. Thank you for selecting us, staying with us and for sharing your stay with the world. We are grateful for all. More

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Traveled to Pensacola for a one night trip. This hotel was recommended by a local and it fit the bill perfectly for me and my son. We got in late after ten hours of driving and just wanted a quick shower before a nice meal and nice place to sleep. Front desk staff was not overly warm but accommodating. The... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for trusting your friend on the referral. We're so grateful that you did and that you took the time to write such an honest review. We certainly hope to see you again one day, we cannot make it without our wonderful repeat guests. More

Woodstock, Georgia
2 reviews
5 of 5 stars Reviewed August 11, 2014

My boyfriend and I stayed here 3 nights and Loved it. The staff here is fantastic, friendly and eager to please. The room was lovely and clean. And the price was just right. I see some reviews that don't care much for the train, but the front of the building is an old train depot, so I expected the train... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Can we hire you as an Ambassador? Thank you for being so kind and honest in your review. We are proud of the Historic Train Depot and are glad you also were able to see the charm in it, as well as the true value you get when you stay with us. On that note, please come back, we'd be... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

This place is lovely! The staff is courteous, friendly, and observant. The restaurant 1912 has really good food and the waitresses remember my husband & I the second time we ate. It's very clean and well kept. Whoever manages or own this property had done an immaculate job of preserving this place. I've always been fascinated with the 1950s &... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Your comments were so kind, descriptive and beautiful all we can say is an old school and honest, thank you. Thank you! Thank you! More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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