We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 61 Pensacola hotels

Crowne Plaza Hotel Pensacola Grand

3.5 of 5 Hotel   |   200 E Gregory St, Pensacola, FL 32502
Hotel website
Hotel deals
Hotel amenities
Special Price
Save up to 25%
Save Saved
You added Crowne Plaza Hotel Pensacola Grand to your Saves list
Crowne Plaza Hotel Pensacola Grand
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
71%
Ranked #18 of 61 hotels in Pensacola
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 days ago
David C Hoover, Alabama
Write a Review

176 people have reviewed this hotel

Traveler rating
    58
    66
    32
    13
    7
See reviews for
38
41
8
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Any
English first
Hoover, Alabama
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I always stay at this hotel when I visit Pensacola for leisure or business. I have tried other properties off and on the beach and this property is clean, the staff at the front desk has always been very nice and the rates are reasonable. The only complaint is the bathroom is dark and needs a light above the sink... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time out of your busy day to write a review about our property. Our cleanliness scores put us in the very top of all Crowne Plaza's in North America and we're grateful you felt the same. We're also currently ranked third in the U.S. of all Crowne Plaza's in overall service and it is so... More

Pensacola, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My new wife and I spent our FIRST night as man and wife in one of the executive suites on 4-29-14 .We had spent the better part of the 3 months smiling every time we drive past the hotel knowing we will be spending our honeymoon there. Never before did I think such a beautiful, historic building with incredible rooms... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

In fairness to the hotel I feel that it is important to address a few issues with the review. This entire event was very preventable. In today's world of identity theft there are universal rules for the use of credit cards at hotels. When checking into a hotel the credit card the reservation was made with must be swiped into... More

Enterprise, Alabama
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was tall, thus allowing us a room on the 12th floor with a great view. Loved how the whole side of the wall was glass down to the floor. Lots of pillows; bed was comfortable; room was clean. Hotel was right downtown in the old part of Pensacola and was a perfect location. The ladies at the registration... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

First off, thank you for taking the time to review our hotel. Our goal is to exceed every guests expectation in every area. I have forwarded your comments to the GM and the Guest Service Manager about the employee appearance. We will examine this concern immediately. We hope that you give us another chance. If so, please call and ask... More

Baton Rouge, Louisiana
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

The overall experience was just OK. We booked a room (had confirmation) with 2 queen beds for 3 adults for 2 nights and received a room with only 1 king bed. We were told they were booked and couldn't move us to another room and that all of their roll-away beds were checked out. We had to ask for linens... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to provide your feedback. I was a little surprised by the feedback so, I have reviewed your reservation. The room type that you reserved was not guaranteed, in fact, on our website, as well as third party websites it clearly stated: " STANDARD ROOM When you arrive at the hotel we will do our... More

Panama City Beach, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

The people that staff this hotel are top notch and will go well out of their way to make the stay perfect as possible. DJ that worked the front desk told me the best place to get great flowers, gave me an upgraded room, and ensured my flowers I had delivered to the hotel were the center piece of the... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you so kindly for sharing your thoughts. Our Award Winning property works very hard at exceeding expectations. Thank you for letting us know we succeeded. Hope to see you again this summer. We'll have a warm smile waiting for you! More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Nice hotel just accross the street from the civic center. Older hotel, but well done. Did not eat in the restaurant, so cannot comment on that. Staff was very accommodating. Comfortable beds, rooms have refrigerator and coffee.

Was this review helpful? Yes
Brooks, Georgia, United States
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I usually stay there once or twice a year to check on family. It's always been great no problems at all. We've always had a corner suite so lots of room to enjoy. I know that the hotel is close to train tracks but I have never heard a train pass by. I'm usually there on weekends. If I was... More

Was this review helpful? Yes
Elba
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 10, 2014

I stayed in the Crowne Plaza with my husband and young children. This a beautiful historic hotel. I loved all the original decor in the lobby. My kids loved the revolving doors. The hotel is close to downtown activities and businesses. We could see water from our room, but no beach. The room itself was very clean and nicely decorated.... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear Linda S, Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Tampa
Senior Contributor
49 reviews 49 reviews
38 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 9, 2014

My subject line pretty much says it all... I absolutely loved this hotel but got no sleep because of the trains. The hotel itself was beautiful, had historic charm that was out of this world, the beds and pillows were wonderfully comfy, the room and bathroom amenities were gorgeous and clean, and the location was close to the beach and... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Hotel Pensacola Grand, responded to this review

Dear debbiesdreamtrips, Thank you for taking the time to provide feedback on your stay. It is unfortunate the ambient noise levels prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in... More

Pensacola, Florida
1 review
2 of 5 stars Reviewed March 4, 2014

My wife and I stayed here recently for Valentine's day for one night. First off, the location is fantastic to get to downtown Pensacola and it's also conveniently close to the Emerald City bar in case you want to stagger in late at night. However the serious downfall to the hotel's location is that it is backed up to the... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to write your review. The train depot, which is on the National Historic Registry is attached to our hotel. It is a beautiful structure with an amazing amount of charm. We hope that you come back and visit. If you do, please ask for a high floor. This way should the train run that... More

Been to Crowne Plaza Hotel Pensacola Grand? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel Pensacola Grand

Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Orbitz, Priceline, Agoda, TripOnline SA, Hotels.com, Venere and Otel so you can book your Crowne Plaza Hotel Pensacola Grand reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel Pensacola Grand, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.