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Crowne Plaza Hotel Pensacola Grand

3.5 of 5 200 E Gregory St, Pensacola, FL 32502
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Certificate of Excellence 2014
Crowne Plaza Hotel Pensacola Grand
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Crowne Plaza Hotel Pensacola Grand
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223 reviews from our community

Traveler rating
    81
    78
    42
    12
    10
See reviews for
51
53
10
58
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
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2 reviews
5 of 5 stars Reviewed 1 week ago

My husband and I spent a night here 10/11-10/12/2014. The hotel as well as the staff was excellent. The hotel room was great. All of the amenities made us feel as if we were at a spa. Our room was on the 14th floor and the view was breath taking. I order room service and withing 10 minutes my food... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

It is hard to put into the proper words our gratitude towards out guests. It si particularly hard to say thank you to someone as kind and wonderful as you. I have made a copy of the wonderful review and distributed throughout the entire hotel for all of the staff to see. Please come back, we'd love to give you... More

Biloxi, Mississippi
2 reviews
4 of 5 stars Reviewed 1 week ago

Want a great view of the bay, a trip back to the turn of the 20th century in an old railway station, friendly service, excellent food, and a comfy bed all steps from the civic center and other overlooked local restaurants and shops, and minutes from the busy gulf front, then the Crowne Plaza is the place for you. Now... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

There is never a better way to start the work day than to read such a great review. Your kind words are invaluable to us. Thank you for sharing with the "world" your thoughts on your stay. Please come back soon... More

Wilmington
Senior Contributor
29 reviews 29 reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Room 1117: The first morning after our stay I noticed very itchy bumps on my hands. I assumed it was mosquito bites and ignored it the rest of the day. I woke up miserably itchy at 3 am the next morning and had at least 20 bumps on my hands, arms, neck and face. I knew immediately bed bugs had... More

Was this review helpful? Yes 4
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Well, first off thank you for taking the time to write a review. Needless to say, we strongly regret anytime we fall short of making a guests total experience to be perfect. Due to the severity of the issues you experienced, I personally met with our Chief Engineer a few minutes ago and was briefed on the issues you addressed.... More

Kerrville, Texas
Top Contributor
54 reviews 54 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The building used to be a train station and has kept many of the old features in the lobby area. Given that, it is true that the tracks that go right by are still in use; you definitely want the street side rooms. I've never had an issue with noise, but have always been street side. The restaurant serves an... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

I want to thank you for starting our day out so well. Your review was tremendously kind and we're extremely appreciative. We really shouldn't ask a favor; however, I have but one.....please come back...soon...... More

Georgia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I arrived after dark and drove around the building a few times before I gave up and went in an entrance. There are several entrances around different parts of the building and none really look like a true entrance. Once I did enter the door I had no clue where to go to check in (I came upon someone my... More

Was this review helpful? Yes
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for your review. Our property has a 15 story hotel tower. We are attached to the L & N Train Depot which is on the National Historic Registry The Depot was built in 1912 and needless to say, has a great deal of charm. We of course are not allowed to make modifications to the entrance; however, there... More

New Jersey
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is very classic looking and conveniently located however there are a couple of things one will need beware of before checking into this hotel: A) It is right next to a train line and if you get the tracks side of the room then at 1 am you will be woken up with a jarring train horn sound... More

Was this review helpful? Yes 4
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for staying with us and your review. We hope that you come back. We have guest rooms that face due South which will cut down on the train noise should it come by on the night of your stay. Just let the desk staff know at check-in. Thank you so very much. More

Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 days and loved it. We enjoyed the cool history and loved the atmosphere. Very Clean and well maintained. Very Friendly staff and helpful to get us around the area. Wonderful room service and guest services was superb. In House Bar was very busy and nice décor. We enjoyed walking thru the hotel with a cocktail to... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you from the Sunshine State to The Peach State. Your taking the time to write a review is greatly appreciated. Georgia is our next door neighbor so please, come back soon. More

Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is always my go to hotel in Pensacola. Close to everything and awesome staff. Above mention are Biko and Keyonte. Very professional and help make my stay better every time I stay here. Great job!

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank for your continued support. I have passed your kind words on to the staff. We cannot make it without great guests like you so please come back soon. More

Montgomery, Alabama
Contributor
13 reviews 13 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This stay definitely exceeded our expectations. Despite the unimpressive location & immediate surroundings, we were blown away once we walked through the door. The lobby, shops, and bar area have a cool, nostalgic feel, like walking into a movie from the 1930's. There's even a large reading room, stocked with lots of books and comfortable chairs. Our receptionist--Janet, I think--was... More

Was this review helpful? Yes 1
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

A five star review to start the day is a wonderful thing. I have made a copy of your review and passed them on to our entire staff. Thank you so kindly for selecting us and for taking the time to tell everyone else about our hotel. Please come back soon. More

Tallahassee, Florida
Contributor
16 reviews 16 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at that hotel during a conference in Pensacola. It was a great location very close to old downtown. Hotel has a historic charm and feeling, so this was a nice accent. My room was on 9th floor, clean and quiet. I had a late snack at the bar there and yes, everybody was very friendly and food was... More

Was this review helpful? Yes 2
Derek H, Director of Sales at Crowne Plaza Hotel Pensacola Grand, responded to this review

Thank you for taking the time to review our hotel. Your description of what we have to offer was fantastic. I have but one favor to ask: Please come back soon.... More

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Additional Information about Crowne Plaza Hotel Pensacola Grand

Address: 200 E Gregory St, Pensacola, FL 32502
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel Pensacola Grand 3.5*
Number of rooms: 210
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza

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