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Baymont Inn and Suites Pensacola

2.5 of 5
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7330 Plantation Road, I-10 Exit 13, Pensacola, FL 32504 (Formerly Holiday Inn Express)
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Baymont Inn and Suites Pensacola
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Ranked #34 of 61 Hotels in Pensacola
A recent review
4 of 5 stars reviewed 3 days ago
Wayne C Blacksburg, Virginia
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357 reviews from our community

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    89
    57
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170
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Blacksburg, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Clean room, pleasant staff, good price, convenient location, ample parking, good wireless internet access. A/C filter needed to be cleaned, bathroom fan did not work, stopper missing in bathroom sink, carpet smelled musty as if recently cleaned and not allowed to dry completely, long-distance call not added to room bill, since hotel does not authorize LD calls from room although... More 

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A TripAdvisor Member
2 of 5 stars Reviewed 4 days ago NEW

The ladies at the front desk was nice but hotel smell was bad n mattress was sinked in.

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Wesley Chapel
1 review
2 of 5 stars Reviewed 1 week ago

Upon my arrival I was told my room was being cleaned abs to come back in 20-30 min. As I stood back and waited, multiple people came and went. After 30 min I went back up and the reservation is that had to me to come back was not there. I told the replacement I was told to come back... More 

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Zephyrhills, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

Not enough employee's checking in people,it took us 2 hours to get checked in and get a room key!! Front desk was not very freindly. My room had only 1 chair for my wife and me. They were still cleaning rooms at 5:30 pm.

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A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago

Overall good. Complementary breakfast and amenities as described. The room had a smell, like a wet/musty smell, probably from there not being a seal under the door and rain/water getting in. There were also a few little things like room cleanliness, room service cleaning, and poor repairs that rates this lower for us. It was ok for the fact that... More 

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pina p, General Manager at Baymont Inn and Suites Pensacola, responded to this review

Dear A TripAdvisor Member, Thank you for your feedback. We appreciate all of the feedback that you have provided here as we are always looking to improve our guests stay. We will be sure to have our cleaning department and maintenance department look further into these issues to come up with a resolution. Thank you again for your feedback! More 

Plainfield, Illinois
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

The overall score would be higher if the doors sealed out more sounds. The room was clean and comfortable and staff very accommodating. Problem was some hooligans decided to have a parking lot party at 4 am and woke us all up with their loud bouncing stereo and their drunk screams. If management could keep the trashy apoplexy out they... More 

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pina p, General Manager at Baymont Inn and Suites Pensacola, responded to this review

Dear Marco Family, We truly appreciate you choosing to stay with us during your trip to Pensacola. We are very sorry that you were not happy with the noise from the parking lot. For future reference if you have any noise issues just contact the front desk to have the issue resolved. We are glad you found our rooms clean... More 

High River
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Our stay in Pensacola was not a pleasant experience. For the amount we were charged, the premises are very out dated. I had made reservations a week prior for 1st floor accommodations for a handicapped room. Did not receive that instead got a handicapped room on the 3rd floor - not a walk in shower but a tub . Not... More 

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pina p, General Manager at Baymont Inn and Suites Pensacola, responded to this review

Dear Frieda R, Thank you for taking the time to share your experience with us. We are very sorry to see that you did not enjoy your visit, however we do appreciate your feedback as we always use our guest comments to make our hotel better.I hope if you are in the area you will give us a second chance... More 

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