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Quality Inn Pensacola

2.5 of 5 8690 Pine Forest Road, Pensacola, FL 32534 (Formerly Comfort Inn)
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Certificate of Excellence 2014
Quality Inn Pensacola
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Quality Inn Pensacola
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132 reviews from our community

Traveler rating
    55
    52
    18
    4
    3
See reviews for
40
26
9
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Quality Inn Pensacola
See the most recent reviews
1 review
3 of 5 stars Reviewed June 25, 2014

The rooms were newly updated. A little dirty though. Check in guy was nice & did his job well. The breakfast bar was nearly empty when we arrived at 9am. It was open until 10am, but when I asked for items, I was told it was being restocked. So, at $100 approx for the night stay, we didnt recieve any... More 

Was this review helpful? Yes
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Confirmatio, Thank you for your review. We are very disappointed in the level of service you experienced during your recent stay with us. Customer service and satisfaction are extremely important to us at the Quality Inn Pensacola. Please be assured that the issues you've raised have been addressed, and the appropriate action has been taken. Thank you for taking the... More 

Ghent, Belgium
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 20, 2014

Very warm and spontaneous welcome by the front desk, Spacious and quiet room. When we returned the second day in the evening, the room wasn't cleaned, no new towels...although the maid has marked she did our room.

Review collected in partnership with this hotel

Was this review helpful? Yes
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Jemaco65, Thank you for your review. We do our best to make sure our guests are pleased with all aspects of their stay, so to hear about your lack of service is disheartening. Please accept our apologies. Our hope is that you will give us another opportunity to make things right. More 

Montgomery, Alabama
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 19, 2014

We had a wonderful experience here. The staff was friendly and welcoming, the room was quiet and comfortable and very clean. It was an exceptional value and a great trip, was an easy trip to the beaches and fishing pier.

Review collected in partnership with this hotel

Was this review helpful? Yes 6
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

KatH, We are so glad you enjoyed your stay with us! Thanks for letting others know about your time at our property. We hope you will come back to see us soon. More 

West Monroe, Louisiana
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2014 via mobile

We went on a budget vacation..I took a gamble and it was worth it ...the staff was super friendly and helpful..free breakfast was good can't beat free 99...my only complaint the pool could've been cleaner but it wasn't that bad..bout 20 min to air museum ...bout 45 to Pensacola beach in heavy traffic...theirs another beach might be closer perrido beach... More 

Was this review helpful? Yes 6
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Roytrammell2, We are so glad to hear that you and your family enjoyed your stay with us. Our ultimate goal is to ensure our guests have clean accommodations and a comfortable stay. Thank you for giving us an opportunity to help make your vacation a pleasant one. We hope to see you and your family again. More 

Ypsilanti, Michigan
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

Really good accommodations very helpful front desk staff and super terrific housekeeping staff. A special thanks to Machelle G for keeping our rooms refreshed after we had been at hospice all day. Hotel has a good location. Breakfast was decent with coffee always hot and fresh. The only improvement is could we get some flavored creamer. To the entire staff... More 

Was this review helpful? Yes 4
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Denise L, Thank you for taking time to let others know about your experience with us. Guests such as yourself make our job more enjoyable and we are happy to know you are pleased with your accommodations. Our staff will be very delighted to hear your kind words of praise. Our goal is to always make our guests feel at... More 

Daytona Beach, Florida, United States
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 13, 2014

The room was clean, comfortable and quiet. The staff was friendly and helpful. We travel thru Pensacola 6 - 8 times a year. This was our best stop. We left something at the Inn and did not notice it until we had been on the road for 4 hours - we were almost to Talahassee. We called them and they... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 3
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Barbara T, Thank you for choosing to stay with us while visiting Pensacola. It's truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Again, let me thank you for your kind words and we look forward to your next visit. Safe travels! More 

Meridian, Mississippi
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 5, 2014

Everyone that works at this location is super nice! I will always stay here when I'm down that way! A great hotel with great people. Just to add I travel all over an for the price it's very good. Beds are very nice also! It's only about 15 mins to Pensacola beach an it not a bad ride.

Review collected in partnership with this hotel

Was this review helpful? Yes 6
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Jason W, Thank you for taking time to review our hotel. Your kind words mean a lot to us and guests such as yourself make it pleasurable to serve. Our frequent guests are very important to us and we are pleased to know that you enjoy staying with us and are looking forward to seeing you next time you are... More 

1 review
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

Everyone was very friendly; from the front counter clerks to the maids. Aaron was especially helpful. The beds were really comfy. The rooms were better than we imagined. The last time we stay in Pensacola the other hotel wasn't up to par but this one really exceeded our expectations. We will definitely stay again.

Was this review helpful? Yes 18
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

AshleyC, Your words of kindness are greatly appreciated. Our staff will be uplifted by your review. We do our utmost to make sure our property is kept to a standard that meets and or exceeds our guest’s expectations. Thanks again for taking time to review our hotel, we look forward to seeing you again. More 

Picayune, Mississippi
1 review
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 27, 2014

This hotel is great, Aaron at the front desk was welcoming and a great host. My room was clean, quiet , comfortable, and relaxing. The pool is great and I felt safe at this hotel. Great location very close to interstate, convenient to get in and out of parking lot. My family and I go to pensacola 3-4 times a... More 

Was this review helpful? Yes 19
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

Bebopartist, WOW! Thanks so much for your incredible review! We are thrilled to hear that your stay met and exceeded your expectations. Reviews like yours are a great boost for our staff. Everyone strives to make our guests feel at home while they are with us. We look forward to seeing you and your family again soon. More 

Knoxville, Tennessee
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 27, 2014

Room was dirty broken pieces of cups, milk carton, paper even microwave tray on the floor. Internet wasnt good. there is no pull out sofa, its a love seat. I slept on it and let the kids sleep in bed. Staff was nice and breakfast was adequate. It is a little hike to downtown and the beach

Was this review helpful? Yes
GMFL588, Director of Sales at Quality Inn Pensacola, responded to this review

SalonJunkie73, The principal goal of our hotel is to provide dependable service to all of our guests. Consequently, it's disappointing to learn that you're unhappy. On behalf of our hotel staff, please accept our sincere apology. I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing... More 

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Additional Information about Quality Inn Pensacola

Address: 8690 Pine Forest Road, Pensacola, FL 32534 (Formerly Comfort Inn)
Phone Number:
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Inn Pensacola 2.5*
Number of rooms: 62
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Also Known As:
Comfort Inn Pensacola - Pine Forest Hotel Pensacola
Pensacola Comfort Inn
Hotel Style:
#4 Best Value Hotel in Pensacola
#7 Romantic Hotel in Pensacola
#8 Business Hotel in Pensacola

44 photos of this hotel

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