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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

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307 New Warrington Road, Pensacola, FL 32506
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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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143 Reviews from our TripAdvisor Community

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Prague, Czech Republic
Level Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 1 week ago

We liked this place when stoping for one night on the roadtrip. Place is clean, staff super friendly helpful and breakfasts one of the best we had on the way. We had issues with wifi, but generaly had perfect stay and chance to rest&sleep well.

Helpful?
Thank ACMik
hiexpresspensacola, AGM at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for taking the time to review our property. We are pleased to know that you enjoyed your stay. Hope to see you again on the next road trip! Safe Travels! Michelle AGM More 

Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a room here after having a terrible experience at another hotel, and we hit it perfect here. The desk clerk was very pleasant even at 11:00 at night. The room was exceptional. There were 4 pillows on each bed and the pillow cases were embroidered FIRM and SOFT depending on the density. Wow! The cleanliness was top notch,... More 

Helpful?
Thank USSI
hiexpresspensacola, AGM at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

We take extra care in training our front desk to be the "face" of our hotel! We are sorry you had such an awful experience but thankfully it led you to us! We do our best to keep up with the latest standards required by our IHG family. It is our goal to provide each guest with a lasting memory... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Family event. Easy reservations. Centrally located. Easy access. Good breakfast. Free Wifi. Clean, comfortable rooms. Safe parking. Friendly, helpful housekeepers. Wished pool was available, but it's cool outside! We'll be back. Nothing more to add for 200 word request.

Helpful?
Thank Marcia B
hiexpresspensacola, AGM at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

We're glad that you enjoyed your stay. We are in an excellent location with easy access to many attractions. We too wish it was pool weather but Florida is just too unpredictable in the Winter and Spring! Please come back during the Summer and see just what Florida is famous for...our glittery white beaches! Hope to see you soon! Michelle... More 

Louisville, Kentucky
1 review
5 of 5 stars Reviewed 4 weeks ago

We recently had to attend my father's funeral in Pensacola, and chose to stay here because it was near my mother's house. What a great choice! The staff were so helpful and gracious to us. They let us use the breakfast room for a small catered family dinner. By the way, breakfast is awesome. Not just continental but the full... More 

Helpful?
Thank Mimsy2016
hiexpresspensacola, AGM at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

We are sadden by the reason of your stay, but we are glad we could help you in such time of need. We find that just a friendly smile could mean a world of difference to someone. We hope that your experience in our hotel eased your heart at least for a moment. Please come back and see us when... More 

Lake Jackson, Texas
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed January 4, 2016

My dad died suddenly and several of the family stayed here for the funeral. They went over and beyond! We needed a spot to hang out with the out-of-town relatives after the service and the hotel let us use the breakfast area. It was wonderful. We had ~ 25 people and it provided a nice place to visit without my... More 

Helpful?
Thank M L
hiexpresspensacola, Assistant General Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

We are deeply sorry to hear that your father has passed away. Our staff prides on making each of our guest comfortable and happy with their stay. They were very happy to see your positive review about how wonderful your stay was. We look forward to seeing you again in the future. More 

Barefoot Bay, Florida
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed December 15, 2015

We wanted to spend the holiday with our grandson who is stationed in Pensacola. Having never stayed at a Holiday Inn Express, we were very impressed with facilities, staff and breakfast. Made us feel at home and even invited our sailor grandson to stay overnight at no extra charge. We were so impressed, we've booked it for Christmas also.

Helpful?
Thank Cathie L
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for taking the time to write a review. We are delighted that your stay with the us was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service. We look forward to seeing you during your... More 

Level Contributor
9 reviews
5 of 5 stars Reviewed November 27, 2015 via mobile

The people were nice and friendly. The hotel was clean. The room was spacious and the beds comfortable. Bathroom was nice size and clean. Since we are going to be traveling a little more with the boy in the navy, the clerk signed us up for a reward program that gets you an extra night after so many for free.

Helpful?
Thank Mary E
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review! It is good to hear that you signed up for our rewards program! My brother being in the Navy has taken our family from Seattle, WA to Newport, RI. Have fun traveling and seeing places that you have never been! More 

Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 20, 2015

On was on a cross country drive and stayed at about 8 different properties across the country. This one was bright, had clean rooms, and very comfortable beds. This was one of the best hotels I tried on this trip.Note...they have guest laundry services which was great to find after being on the road for a week. The property is... More 

Helpful?
Thank Robert L
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review and for complimenting us on our beds! We strive to be a great hotel that our guests love and really enjoy when we can make that happen! Happy travels! More 

Georgia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 13, 2015

This was our second stay in 6 months. The first stay we had minor issues. This time we had a larger room that clean and fresh. Even a note saying welcome back. Staff friendly, good breakfast.Close to Navy Base.

Helpful?
Thank eturn1
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

I am happy to hear that you have come back to stay with us and that the minor issues that you had last stay were corrected! Hoever, we strive for 5 stars and I would like to hear why we only scored 3 stars. Please E-mail me back at hiexpresspensacola@yahoo.com. More 

Plymouth, United Kingdom
Level Contributor
59 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed November 13, 2015

I stayed here for 2 nights on business. I was pleasantly surprised! I've been in several lesser-appointed Holiday Inns - this was certainly not one of them! It looks very presentable from the outside and the welcome afforded to me was great. The room was much larger than I had experienced before (standard room) with a coffee machine (great coffee)... More 

Helpful?
1 Thank Angrydoc
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you so much for your review! We look forward to your next stay! More 

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