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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

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307 New Warrington Road, Pensacola, FL 32506
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1 room 1 guest
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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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131 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Playas del Coco, Costa Rica
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This was our second stay. They had a water leak that shut the water off for a little while, didn't really effect us and was back on when we returned. Easy access to naval base and museum. Not to far from the beach, Nice Stay.

Was this review helpful? Yes
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

On a trip with the family, room was clean, beds were clean, up to date decor. Complementary Breakfast was a plus. only problem was with the shower curtain/ too short water gets everywhere, there were a few hairs in the tub, not ours. Not far from stores.

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. We will make sure maintenance looks at our shower rods to make sure they are at the proper height. We hope to have you stay with us again! More 

Calera, Alabama
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a quick beach trip, we really enjoyed the pool and hot tub area. Our room was very nice and a lot bigger than I had expected. We were very pleased with the staff, they were very helpful while we were there. The lady who did breakfast that morning was amazing

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review! I am glad that you were able to enjoy our hot tub and pool area! I will pass your compliments on to our staff and we hope to see you again! More 

Bakersfield, California
Level Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 14, 2015

I'll start at the beginning. The lobby was bright and clean. The girl that checked us in was pleasant but not friendly like we've come to expect at IHG properties. The room seemed OK. Everything worked, mostly. The cable TV would freeze everyone and then on any channel. There was a power outlet that has a broken cover. The window... More 

Was this review helpful? Yes 4
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. We have corrected the floor lamp and gone over with housekeeping proper cleaning procedures to ensure all rooms are cleaned perfectly every time. The business center did have a sign taped to the front of the printer regarding the switch. It has been replaced with a larger print sign. We hope you choose our hotel... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 18, 2015

I went to Pensacola for my cousins birthday party and decided to stay at this Holiday Inn Express because it was closer to my destination. When I got to the room it looked ok until I actually walked in and sow big red stains on the carpet and dirt where the ironing board was. At first I wanted to chance... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Dear Kristen A, Thank you for taking the time to post a review about your recent stay. We are pleased that our location suited your visit to Pensacola. Please accept our sincere apology for the overall dissatisfaction you experienced with the room you received. Reviews like yours are very valuable as they enable us to see which aspect of our... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 15, 2015

We stayed here to visit our son in the Navy. The hotel was close to the base. Very nice staff . Clean rooms. Great hot breakfast. We will stay again and will recommend this hotel to anyone coming to Pensacola! The manager was very helpful and even upgraded our room for free so we could have more space. Top notch... More 

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review! We do our best to accommodate the families of our service members. We want to think you for son'e service and hope to see you and your family again in Pensacola! More 

Altoona, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 11, 2015

Stayed in this hotel to visit my son while he was in the air force and booked a room with 2 queen beds so he could leave the base and stay with, check in, great staff. Then it goes downhill from there in my bathroom I found what seemed to mouse droppings on the towel in the bathroom one morning,... More 

Was this review helpful? Yes 2
Virginia Beach, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 8, 2015

The room was very neat, clean and tidy but clearly was a bit shop warn. The toilet bowl was not properly bolted to the floor and rocked and slid around the floor when used. A single elevator that opens to a very narrow hallway on all floors makes getting on and off very cumbersome particularly when you have a number... More 

Was this review helpful? Yes 1
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. I apologize that you did not find your room up to par. We were shocked to to find upon inspection that the mattress had apparently sunk in the middle. Upon closer inspection the bed frame had become detached in the middle. It has since been replaced. We do not recommend the IHOP restaurant that is... More 

Georgia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed May 1, 2015

Was there to see son, who is stationed at Corry Naval Base. Was there around the end of April for 2 days. The hotel is ok..I have stayed at better. Pros. close to naval base, good breakfast in morning, friendly staff. Cons. The room in 415 was so musty I could barley breath. We sprayed deodorizer every time we entered... More 

Was this review helpful? Yes 2
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. I apologize that 415 was musty. If you are ever in that situation again please let the front desk know when you check in. We can move you to a different room and refresh the other room while you enjoy a different room. The pool furniture is an unfortunate timing issue. We keep a close... More 

Panama City Beach, Florida
1 review
5 of 5 stars Reviewed April 22, 2015

Stayed here for mother daughter trip. The room was really clean and the pillows were really soft. We especially loved how the staff treated us with an early check in! The breakfast was good every morning and the lady serving was really nice. Will definitely be back!!

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review! We are so happy that you and your mom had a nice stay with us. We hope you decide to stay with us again in the future. More 

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