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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base

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307 New Warrington Road, Pensacola, FL 32506
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Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base
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128 Reviews from our TripAdvisor Community

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Traveler rating
    57
    37
    26
    4
    4
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52
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bakersfield, California
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'll start at the beginning. The lobby was bright and clean. The girl that checked us in was pleasant but not friendly like we've come to expect at IHG properties. The room seemed OK. Everything worked, mostly. The cable TV would freeze everyone and then on any channel. There was a power outlet that has a broken cover. The window... More 

Was this review helpful? Yes 3
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. We have corrected the floor lamp and gone over with housekeeping proper cleaning procedures to ensure all rooms are cleaned perfectly every time. The business center did have a sign taped to the front of the printer regarding the switch. It has been replaced with a larger print sign. We hope you choose our hotel... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 18, 2015

I went to Pensacola for my cousins birthday party and decided to stay at this Holiday Inn Express because it was closer to my destination. When I got to the room it looked ok until I actually walked in and sow big red stains on the carpet and dirt where the ironing board was. At first I wanted to chance... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Dear Kristen A, Thank you for taking the time to post a review about your recent stay. We are pleased that our location suited your visit to Pensacola. Please accept our sincere apology for the overall dissatisfaction you experienced with the room you received. Reviews like yours are very valuable as they enable us to see which aspect of our... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

We stayed here to visit our son in the Navy. The hotel was close to the base. Very nice staff . Clean rooms. Great hot breakfast. We will stay again and will recommend this hotel to anyone coming to Pensacola! The manager was very helpful and even upgraded our room for free so we could have more space. Top notch... More 

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review! We do our best to accommodate the families of our service members. We want to think you for son'e service and hope to see you and your family again in Pensacola! More 

Altoona, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 11, 2015

Stayed in this hotel to visit my son while he was in the air force and booked a room with 2 queen beds so he could leave the base and stay with, check in, great staff. Then it goes downhill from there in my bathroom I found what seemed to mouse droppings on the towel in the bathroom one morning,... More 

Was this review helpful? Yes 1
Virginia Beach, Virginia
Level Contributor
4 reviews
3 of 5 stars Reviewed May 8, 2015

The room was very neat, clean and tidy but clearly was a bit shop warn. The toilet bowl was not properly bolted to the floor and rocked and slid around the floor when used. A single elevator that opens to a very narrow hallway on all floors makes getting on and off very cumbersome particularly when you have a number... More 

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. I apologize that you did not find your room up to par. We were shocked to to find upon inspection that the mattress had apparently sunk in the middle. Upon closer inspection the bed frame had become detached in the middle. It has since been replaced. We do not recommend the IHOP restaurant that is... More 

Georgia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed May 1, 2015

Was there to see son, who is stationed at Corry Naval Base. Was there around the end of April for 2 days. The hotel is ok..I have stayed at better. Pros. close to naval base, good breakfast in morning, friendly staff. Cons. The room in 415 was so musty I could barley breath. We sprayed deodorizer every time we entered... More 

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. I apologize that 415 was musty. If you are ever in that situation again please let the front desk know when you check in. We can move you to a different room and refresh the other room while you enjoy a different room. The pool furniture is an unfortunate timing issue. We keep a close... More 

Panama City Beach, Florida
1 review
5 of 5 stars Reviewed April 22, 2015

Stayed here for mother daughter trip. The room was really clean and the pillows were really soft. We especially loved how the staff treated us with an early check in! The breakfast was good every morning and the lady serving was really nice. Will definitely be back!!

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review! We are so happy that you and your mom had a nice stay with us. We hope you decide to stay with us again in the future. More 

Headland, Alabama
1 review
3 of 5 stars Reviewed April 21, 2015

Not a good choice if needing handicap accomodations. Regular room with a board across the tub that slides around (VERY UNSAFE). Board won't allow the shower curtain to close which lets water get all over the floor. Mirror in bathroom is too high for person in a wheelchair to use. Bed is so high it's difficult for a handicapped person... More 

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. All equipment in handicap accessible rooms is ADA compliant. In the shower the board latches into the tub and there are instructions on the side showing how to latch it to the tub. The shower curtain is designed to drape over the bench to prevent water from coming out. I will inspect the rooms to... More 

Dothan, Alabama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 6, 2015

I was there to visit my Marine who is station at NAS Pensacola. 1) Check in was hilarious and worked out fine. My daughter has charged the reservation with her credit car but she was not with me. Had to get her to fill out and an authorization for and send pics of her license and the card, That was... More 

Was this review helpful? Yes 1
Appleton, Wisconsin
Level Contributor
197 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed April 6, 2015

Echo the comment from another reviewer about the amount of leaves in the pool. Kids were disappointed when they found out it was a small outdoor pool, but more disappointed when they saw the amount of leaves in the pool and decided to pass on the swim. Will note that it appeared the pool was getting cleaned when we were... More 

Was this review helpful? Yes
hiexpresspensacola, Manager at Holiday Inn Express Hotel & Suites - Pensacola West-Navy Base, responded to this review

Thank you for your review. In this part of Florida our leaves fall twice a year. In the fall like everyone else and again in the spring when they start to bloom. I apologize that your children didn't want to swim with the leaves in the pool. Usually by the middle of April it is no longer an issue. We... More 

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