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Quality Inn & Suites

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7601 Scenic Highway, Pensacola, FL 32504 (Formerly BayView Inn)
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186 Reviews from our TripAdvisor Community

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Texas City, Texas
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a very nice, quiet oasis after a long day on the road. Staff was friendly and the room was spacious and clean. I would have preferred a trash can in the toilet area but that is the only flaw I found with the room. The breakfast was excellent. Ask for a room on the first floor when booking... More 

Helpful?
Thank Sunny B
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for a great review and kind words. We look forward to your next stay with us. Michael - Guest Services More 

Tucson, Arizona
Level Contributor
193 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

This hotel ONLY has double beds! If you need a queen bed or King, this place is not for you! It is an OK basic, with NO frills. In a very quiet area, but no real restaurants or other hotels around......meh. Plenty of other places to stay in Pensacola for about the same price.

Helpful?
Thank 5frys
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for your review. We do offer king size beds and the best breakfast. We hope we get another chance to provide you with a great stay if your only problem was "we only offer double beds" Thank you again and we hope to see you soon. Michael - Guest Services More 

Travelers are raving about these Pensacola hotels

Angles, Spain
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Do not stay at this hotel if you don't want to be charged extra and ACCUSED OF BEING A THIEF !!.Unfortunately,I stayed at this hotel two weeks ago with my family. Our two rooms had been prepayed for 2 months in advance.When checking out, we were given a paper that everything had been paid for. After two days and 800... More 

Helpful?
2 Thank mssr010346
Quality I, Guest Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review and comment on our hotel. The housekeeping inspector checks every room upon checkout and vacant rooms daily; this is how we know the condition of the furniture and rooms. The lamp was discovered at the time you checked out and as well as the pillows. The charges were processed in a timely... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

They stolen your money and they say "that the customer stolen pillows"·...WHAT¿¿ We stayed in a suite with our kids and they slept on the pull out bed. Upon opening the pull out bed, the sheet was not clean and had yellow...

Helpful?
2 Thank Roger S
Quality I, Public Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review and comment on our hotel. We were very disappointed to read about the spot on the mattress protector on the pull out sofa, this information has been reported to housekeeping as a training topic. The housekeeping inspector checks every room upon checkout and vacant rooms daily; this is how we know the... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 3, 2016 via mobile

We had a room on the 1st floor with a king size bed. I had originally booked a room on the 2nd floor but at check in I discovered there was no elevator. I wasn't interested in dragging my luggage up stairs so I paid the additional $5 per night to be in the ground floor. The room was large,... More 

Helpful?
1 Thank Sara G
Quality I, Public Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review and comment on our hotel. We were very disappointed to read about the spot on the mattress protector on the pull out sofa, this information has been reported to housekeeping as a training topic. We also have received no other complaints on the milk, which we order weekly. The housekeeping inspector checks... More 

Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 1, 2016

We stayed in a suite with our kids and they slept on the pullout bed. Upon opening the pullout bed, the sheet was not clean and had yellow stains on it, and there were also pills in the bed that we threw away. The room was also smelly. The next morning at breakfast. the skim milk was spoiled and I... More 

Helpful?
1 Thank Michael B
Beaumont, Texas
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed December 26, 2015

While traveling to Orlando, we stopped in at this particular Quality Inn. The front desk was extremely friendly and was very helpful when asking for food recommendations, etc. (though the information he gave us was wrong) The rooms, however, were not as pleasant. They all felt very dated with repairs being blatantly obvious. Carpet was outdated and, in some locations,... More 

Helpful?
1 Thank Justin H
Quality I, Public Relations Manager at Quality Inn & Suites, responded to this review

First we would like to thank you for taking the time to review and comment on our hotel. We are very sorry for your experience at the hotel. This review is shocking we have a strict regiment for cleaning the rooms as well as a schedule for carpet shampooing and deodorizing. Based on your information we are taking another look... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 24, 2015 via mobile

Ok we have stopped in some pretty crappy hotels here in Pensacola, we were thinking they were all like that for under 100 a night. Checked in last night the staff was very friendly. He put us on the first floor which was nice the rooms have acess to parking lot easy commute with the luggage. The rooms are roomy... More 

Helpful?
1 Thank Jesse J
Quality I, Public Relations Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. We are so happy you found us, and we exceeded your expectations. This hotel is a great value and we are glad you have shared that with other travelers. We are looking forward to your next visit. Michael - Guest Services More 

Athens, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 21, 2015

We stayed at this hotel back in November. The members of our group all experienced the same thing - the rooms smelled awful (rooms on the first floor 108, 110, etc.)! They smelled musty and old like there had been some major water damage of some sort and mildewed carpet. Even after spraying the room over and over, the smell... More 

Helpful?
Thank Denise G
St. Petersburg, Florida
Level Contributor
92 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed December 18, 2015

As always Quality Inn is a good value. The hotel showed age - could use some paint and repairs, but this sort of thing doesn't bother me. It was clean, comfortable, had a decent shower, decent bed, nice TV, good WiFi, no foul odors. The person at the front desk was very nice and helpful. They offer a better than... More 

Helpful?
Thank regnadkcin
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