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Holiday Inn Express Pembroke Pines-Sheridan St

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14651 NW 20th St, Pembroke Pines, FL 33028
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1 room 1 guest
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Holiday Inn Express Pembroke Pines-Sheridan St
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118 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Weeki Wachee, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just completed a 4 night stay in a King Suite at this hotel. Room was very large and comfortable. The room was exceptionally clean, large and comfortable. Staff is very pleasant and accommodating. Check-in and Check Out was extremely fast. Very convenient to I-75 with Cracker Barrel nearby and Publix, Starbucks, McDonalds, and other small eateries a short drive away.... More 

Was this review helpful? Yes
Jackie S, Director of Sales at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Dear Mary G, Thank you so much for your review of our hotel, we appreciate your wonderful response, happy to hear that you enjoyed your stay with us. It's something our staff takes great pride and delighted to know you had a wonderful experience. We hope you will visit us again. Sincerely, MichelleH More 

Savannah, Georgia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The hotel location could be better; however the staff makes up for it. The rooms are super large with 50 inch tvs. The beds are supper comfy and the room was spotless. The breakfast attendant had plenty of food out even after breakfast was suppose to be closed. The hotels pool was very nice and clean. The best part of... More 

Was this review helpful? Yes 1
Jackie S, Director of Sales at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Dear PeterJ, Thank you so much for your wonderful review of our hotel. I am pleased to hear you enjoyed your hotel and your stay with us.  We value your feedback and hope you will visit us again. Sincerely, MichelleH More 

Florida, New York
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Perfect location for any visit to Miami or Lauderdale area. Away from most traffic that is on the east coast, nearby eateries, right off the toll and highway. Hotel itself is adequate. Staff not esp friendly. Room was nice and spacious but our TV needed a new cable, after trying to fix it ourselves we had to wait till the... More 

Was this review helpful? Yes
Jackie S, Front Office Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Hello GG, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the action of our staff, which is not in character of us providing service to our guests. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Best... More 

Clearwater, Florida
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed May 25, 2015

We stay at Holiday Inn Express brand quite often and are expectations are they are OK. This Express was a pleasant surprise. The staff was very upbeat, helpful, a pleasure to be with! The breakfast buffet was outstanding and beyond the make-your-own-waffle, good coffee it included two of our favorites, Strawberries Special K and bananas. We noted the special attention... More 

Was this review helpful? Yes 1
Jackie S, Director of Sales at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

It is a great compliment that you chose our hotel. We take great pride in providing the best service for our guests. I will share your comments with our Staff to let them know they did a great job. Thank you again for choosing Holiday Inn Express Pembroke Pines and we look forward to seeing you again. Best regards, MichelleH More 

Orlando, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 28, 2015

I booked this hotel about 2 days prior to us arriving. I have to say, this hotel was the cleanest, friendliest, and most accomodating hotel I have seen in a long time. The rooms were prestine, and clean. The breakfast was awesome and the people that work there were great. One even remembered what I had told her the day... More 

Was this review helpful? Yes 1
Jackie S, Director of Sales at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Dear KarenW, 5 Star review thank you so much, we are happy to hear that you had such an excellent experience. Your comments couldn't be more true! I have to say we are very lucky to have such amazing staff here at the hotel. Thank you again for choosing Holiday Inn Express Pembroke Pines and we look forward to seeing... More 

Melbourne, Florida
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 15, 2015

This is probably the best and the cleanest Holiday Inn Express in the entire Miami/ Fort Lauderdale area. You have to remember this is a hotel for either for a short business stay or short term family vacation and It doesn't have amenities as a resort or 5 star hotel may have. The Manager does a great job and she... More 

Was this review helpful? Yes 1
Jackie S, Front Office Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Dear Ipmcpm, Thank you so much for your review of our hotel. We are happy to know you enjoyed your stay with us. We value your review and do look forward for your next visit us again. Sincerely, MichelleH More 

Hamilton, Canada
Level Contributor
233 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
2 of 5 stars Reviewed April 12, 2015

We stayed at this hotel as a last resort and we were happy that there was room availability. The first evening, we experienced consistent noise from 1:00 to 3:00 am and needless to say, we did not sleep. I called down to the front desk and there was no answer, so I spoke with the front desk manager in the... More 

Was this review helpful? Yes
Jackie S, Front Office Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Dear ProfessorOT, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.... More 

Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed March 23, 2015 via mobile

Our bad experience began with messed up reservations, followed by continual Internet connection problems, toilet issues, and very much over normal Holiday Inn Express Prices. We have used this particular hotel often, however no more. It was an expensive and frustrating experience. Only good aspect of stay was delightful server in breakfast room.

Was this review helpful? Yes
Jackie S, Front Office Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

As an IHG Platinum Club Member, we truly value your feedback. We do strive to ensure that all of our guests have an excellent stay with us and once we are made aware of any dissatisfaction we make every effort to resolve the problem and/or make amends is some way immediately. Your satisfaction is very important to us. We hope... More 

Baldwin NY
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 11, 2015

It was a good experience.very nice clean large room with mini kitchen with microwave, very . free wifi.breakfast,a nice size work station with a big comfortable desk, free parking and the front desk staff were great.

Was this review helpful? Yes 3
Jackie S, Front Office Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Thank you for choosing Holiday Inn Express Pembroke Pines and taking the time to share your experience on Trip Advisor. Thank you once again and we do look forward to seeing you again on your next trip to Pembroke Pines. More 

Marathon, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 5, 2015

Have stayed here many times in the past, and was always happy. However this time had very unpleasant stay. Internet not usable in room most of the time, signal comes in and out constantly, went to front desk, they had me call the Internet trouble shooter, 20 minutes later still no internet so gave up. Had do not disturb sign... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Express Pembroke Pines-Sheridan St, responded to this review

Dear Julie E, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, we’re sorry we fell below your expectation regarding the internet service, customer service and room condition which was unacceptable. We will address these concerns. I... More 

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