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2.0 of 5 Hotel   |   12907 Front Beach Rd., Panama City Beach, FL
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Paradise Palms
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Ranked #29 of 45 Hotels in Panama City Beach
A recent review
4 of 5 stars reviewed 1 week ago
gratefulcouple
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295 reviews from our community

Traveler rating
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105
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2
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
4 of 5 stars Reviewed 1 week ago via mobile

Everything was "wonderful"for us. We spent our honeymoon in Panama City 17 years ago and just able to get back because of my ms handicap. The room was perfect right on the beach. The only problem I had was going out on the beach. We asked about using the beach wheelchair and was told when we got ready for it... More 

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Chicago, Illinois
Contributor
17 reviews 17 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first trip to Panama city beach and I went in December with family after Christmas. Since it's off season, it wasn't crowded at all. In fact, in the mornings, I felt like walking in a ghost town when walking thru the main road where the hotel is. See pic for proof. Anyway as far as the hotel... More 

Was this review helpful? Yes 1
Saint Louis, Missouri
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We visited the Paradise Palms hotel for a quick New Year's Even trip. The hotel was your average cheesy beach hotel. I booked this hotel based on price in the offseason. The hotel is very dated. The air conditioning unit on the balcony had the front busted and the paint peeling on the railings of the balcony. There was a... More 

Was this review helpful? Yes 1
Billy A, General Manager at Paradise Palms, responded to this review

Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon. Sincerely, Billy Alam General Manager More 

Woodstock, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I'd give this property a 4/5 star rating. I was definitely apprehensive about staying at this property given some of the reviews I read. My worries were calmed once we arrived and check into our room. The room itself was fairly spacious. Excellent balcony with amazing view of the ocean. There was a heat pool which the kids enjoyed. The... More 

Was this review helpful? Yes
Billy A, General Manager at Paradise Palms, responded to this review

Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon. Sincerely, Billy Alam General Manager More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

We thoroughly enjoyed our stay!!!! After reading the reviews, I was a little skeptical about staying here. Although it's an older property, it was nice. The room was clean and cozy. We had a ocean view steps from the beach. It was quiet and the staff was very friendly. We will definitely come back!!

Was this review helpful? Yes
Billy A, General Manager at Paradise Palms, responded to this review

Dear 337donna, Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon. Sincerely, Billy Alam General Manager More 

Contributor
18 reviews 18 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed December 6, 2014 via mobile

My mom came down from okla to visit. We stayed here for a week. Front desk is non helpful and GM wouldnt even come out of office to talk with me. Complimentary breakfast had same gross slimy donuts all 7 days. Frozen sausage biscuits you warmed in microwave. It was awful. Housekeeping woke us up everyday at 8 am and... More 

Was this review helpful? Yes 1
Billy A, General Manager at Paradise Palms, responded to this review

Dear clrcheryl1, Thank you for your review. I am deeply saddened by your experience. We have implemented a customer care system to better resolve issues and I am sorry we fell short of your expectations. I have shared your experience with my staff and we are making changes. More 

United States
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 25, 2014

I stayed on a solo night as I was passing through. First room had two beds, one had a tuft hairs and a toe nail, second bed in the room had legit sand in the bed. Switched rooms... Immediately found a pair of men's DIRTY UNDERWEAR IN MY BED! Called the desk, no apology really given, but I was told... More 

Was this review helpful? Yes 2
Russell K, General Manager at Paradise Palms, responded to this review

Dear Ceh000, Thank you for your review. I am deeply saddened by your experience. We have implemented a customer care system to better resolve issues and I am sorry we fell short of your expectations. I have shared your experience with my staff and we are making changes. One of my managers reached out to you to help resolve this... More 

Scottsboro, Alabama
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 16, 2014

We stayed here in early Nov. -- the big pool and tiki bar/snacks were closed for renovations, but the heated pool was open and a very comfortable temp. The view from each room's balcony is great - and Right On the Beach ...... you'd usually be quite far inland at these bargain rates. Sunsets were very pretty from the beach... More 

Was this review helpful? Yes 4
Russell K, General Manager at Paradise Palms, responded to this review

Dear richandjulie, Thanks for the review. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again. Sincerely, Billy Alam General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 6, 2014

This place was a great value. Call them directly to reserve a room and you can save like 15%. Right on the beach. Large rooms with big balconies. The staff was amazingly friendly. Will stay here again. Clean. Could use some updates but that didn't bother us.

Was this review helpful? Yes 1
Russell K, General Manager at Paradise Palms, responded to this review

Dear Momofjennifer, Thank you for the feedback. I am delighted to learn that you enjoyed your stay. I look forward to you staying with us again soon. Sincerely, Billy Alam General Manager More 

Cleveland, Tennessee
Contributor
18 reviews 18 reviews
3 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 3, 2014

My husband and I and another couple stayed here for the first time October 9th- 12th 2014. Front staff was very friendly and accommodating. Our room was ready upon check in, however, our air conditioning and telephone in the room wasn't working. We went back to the front desk and they called maintenance and both were fixed very promptly. Loved... More 

Was this review helpful? Yes
Russell K, General Manager at Paradise Palms, responded to this review

Dear tngirl1975, Thanks for the feedback. I am delighted to learn that you enjoyed your stay with us and I am happy to hear our staff resolved your issue. I hope to see you stay with us again soon. Sincerely, Billy Alam General Manager More 

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Additional Information about Paradise Palms

Address: 12907 Front Beach Rd., Panama City Beach, FL
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Paradise Palms 2*
Number of rooms: 147
Reservation Options:
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Also Known As:
Paradise Palms Hotel Panama City Beach
Hotel Style:
#19 On the Beach Hotel in Panama City Beach

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