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Wyndham Bay Point Resort

3.5 of 5 4114 Jan Cooley Drive, Panama City Beach, FL 32407 (Formerly Bay Point Marriott Golf Resort and Spa)
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Wyndham Bay Point Resort
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Wyndham Bay Point Resort
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1,513 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Frederick, Maryland
1 review
2 of 5 stars Reviewed 4 days ago NEW

We were not advised in advance that there was major remodeling and many of the features were unavailable

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

We are staying here as I type this and are very disappointed. I don't care if the resort is under construction. If you are open for guests, you need to accommodate them, and that is not happening. It feels as if the resort knows there are not many guests here and do not care to make us happy. We called... More 

Was this review helpful? Yes
WyndhamBP, Guest Relations Manager at Wyndham Bay Point Resort, responded to this review

I am very sorry for the inconveniences you experienced during your stay with us. I understand that the main building and boardwalk being closed is disappointing, but we are trying hard to offer as many amenities as we can to our guests. Please accept our apology for the miss-communication about the room availability. I appreciate your comments and will pass... More 

Athens, Georgia
1 review
3 of 5 stars Reviewed 3 weeks ago

I was a little disappointed with the property being under construction and the reservation rep not explaining in details before I booked our trip. I've personally been to the resort two years in a row for my birthday and it was always nice to getaway and have everything at the resort. Nothing was open during this trip and it was... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
WyndhamBP, Guest Relations Manager at Wyndham Bay Point Resort, responded to this review

Please accept our apology for not communicating our remodel status sufficiently at reservation. We appreciate our loyal customers and regret the inconveniences during your visit. We're glad to hear that the team a the spa helped make your vacation better and hope you will consider staying with us again in the future. We are working hard to amaze you after... More 

Royal Oak, Michigan
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

There is construction going on in the main resort that isn't listed anywhere. We arrived to find a boarded up hotel and a path among construction tape to the "office", We were told that during the construction, we would be relocated to the "Golf Villas". Sounded ok until we drove there. The "Villas" are not on the water or connected... More 

Was this review helpful? Yes 1
WyndhamBP, Guest Relations Manager at Wyndham Bay Point Resort, responded to this review

Please accept our apology for not meeting your expectations during your stay. I hate to hear that our current remodel status did not reach you before your arrival. Of the many upgrades we are working on, our internet access is a top priority. We do hope you will consider staying with us again in the future. Thank you for your... More 

Stuart, Florida
Contributor
16 reviews 16 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 11, 2014

From the moment we checked in, it continued to go south! Unfortunately after driving 8 hours to get here, we inconsiderately arrived at 3:30am which clearly made the woman at the front desk extremely unhappy with us. FF to our room; old, stained/dirty walls and ceiling, bed felt like we were sleeping on bags of sand, the so-called pillows were... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
WyndhamBP, Guest Relations Manager at Wyndham Bay Point Resort, responded to this review

Thank you for your review and please accept our apology for your inconveniences during your stay. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 7, 2014

Poor Service! That about sums it up. Much of the advertised amenities are closed due to off-season renovations with no obvious notification on the website so you would think that there would be a focus on customer service. Two of 3 requests to the front desk were ignored. Not a winning percentage. It will be a beautiful property when completed... More 

Was this review helpful? Yes
WyndhamBP, Guest Relations Manager at Wyndham Bay Point Resort, responded to this review

Thank you for your review. Please accept our apology for the poor customer service issue. I'll be sure to pass this along to our management team. We look forward to your next visit after the remodel is complete. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 4, 2014

total rip off, no one told me under construction or that the holiday buffet would be held in a closet with a very limited menu. Way over priced, had to walk across the street for ice, no sheets on pull out bed or pillows, toliet not secured to the floor. Looked deserted. Nothing about this place screams resort. They should... More 

Was this review helpful? Yes
WyndhamBP, Guest Relations Manager at Wyndham Bay Point Resort, responded to this review

Again, we apologize for not meeting your expectations during your stay. We do appreciate our local support and hate that because of our current remodel, your holiday was a disappointment. As soon as your concerns crossed my desk, I responded with an apology and in the end was happy to offer you a 50% discount on your rate. It is... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(11)
  • Golf course(7)
  • Very friendly(4)
  • Breakfast buffet(3)

Additional Information about Wyndham Bay Point Resort

Address: 4114 Jan Cooley Drive, Panama City Beach, FL 32407 (Formerly Bay Point Marriott Golf Resort and Spa)
Phone Number:
Location: United States > Florida > Florida Panhandle > Panama City Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Bay Point Resort 3.5*
Number of rooms: 320
Reservation Options:
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Also Known As:
Wyndham Bay Point Hotel Panama City Beach
Marriott Bay Point
Marriott Panama City Beach
Panama City Beach Marriott

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