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Hilton Garden Inn Panama City

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1101 US Hwy 231, Panama City, FL 32405
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Hilton Garden Inn Panama City
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282 Reviews from our TripAdvisor Community

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Traveler rating
    147
    73
    31
    22
    9
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55
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119
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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    (39)
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Miami
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The staff was friendly and funny, and there was a great barbecue cook out (ribs, chicken, hamburgers, hot dogs, potato salad, coleslaw, pasta salad, watermelon, ice cream). Worth staying there for 4th of July!

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Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

While this Hilton Garden Inn had excellent front desk service, there were two problems I had with this hotel. The first problem I had was an extremely late check in time. I was told upon making my reservation that check in was at 3:00, but that my room would probably be ready at 2:30. When I arrived at 2:30, it... More 

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Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Hilton Garden Inn had excellent front desk service, however there were two problems that I had and it appeared other clients had as well. The first was that the expected check in time of 3:00 wasn't available. My room wasn't ready when I arrived at 2:30, it wasn't ready after I left and wandered around the mall til 4:00.... More 

Review collected in partnership with Hilton Garden Inn

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Boston, Massachusetts
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Was very nice hotel for the price I paid good location great staff clean and good food but furniture is little old looks like the owner is very cheap does not like to spend money but other wise it's good hotel but I don't rate it more than 3 stars the coffee was not good and that is normal I... More 

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Nashville, Tennessee
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When I checked in I noticed the bed side table was dirty, so I decided to see if it would be cleaned during the week long stay. It wasn't.... Over all the hotel just doesn't look clean. The bed and bedding is just old and dingy. I won't be staying here again. BUT, The staff is very friendly.

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Melinda L, General Manager at Hilton Garden Inn Panama City, responded to this review

Dear Ricardo P, We are glad you chose our hotel for your visit. I am so sorry you found your guest room unacceptable. Our housekeepers work very hard to keep our guest rooms clean and an unacceptable guest room is not the standard at our hotel. My sincerest apologies. I hope you consider staying with us again. We’d love to... More 

La Vergne, Tennessee
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

good location. need to have free breakfast. good lemon water. as a hilton hotel, need to have better television signal. we always have free breakfast and we were surprised at the price it was charging. we have stayed at homewood suites and breakfast is free also the rooms are bigger.

Review collected in partnership with Hilton Garden Inn

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Melinda L, General Manager at Hilton Garden Inn Panama City, responded to this review

Thank you for the suggestions! I am also a fan of Homewood Suites, especially for extended stay travel. We will keep your comments in mind as we continue on our path to improve every guests's experience. More 

Panama City FF, United States
1 review
5 of 5 stars Reviewed June 1, 2015

the staff are great and every one speaks to you. the room is clean and fresh. The cookies in the lobby every eveing are fresh out of the oven! Room service dining menu has good selections and the food was great

Review collected in partnership with Hilton Garden Inn

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Melinda L, General Manager at Hilton Garden Inn Panama City, responded to this review

Thank you for taking the time to review us! We look forward to serving you again soon! More 

Dothan, United States
1 review
2 of 5 stars Reviewed June 1, 2015

This Hotel in My opinion is a 2 star at best. Hotel desk clerk told me to run down the maids to get some fresh towels for My second day of stay, I caught them about 3pm on the second day. They should have brought them to My room, I have never had to chase the maids down on My... More 

Review collected in partnership with Hilton Garden Inn

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Melinda L, General Manager at Hilton Garden Inn Panama City, responded to this review

Dear Ken C, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have... More 

madison, United States
1 review
4 of 5 stars Reviewed May 29, 2015

Everything was perfect except for two items....MOLD in the shower and the pool was a little small for the size of the hotel. Some might say "why didn't you tell us" my reply is...There never should be mold in the shower...Period! The hotel staff was very nice, and the hotel was clean and fresh otherwise. I WOULD stay here again.... More 

Review collected in partnership with Hilton Garden Inn

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Melinda L, General Manager at Hilton Garden Inn Panama City, responded to this review

I am sorry to hear your experience was not absolutely perfect, but appreciate the wonderful things you had to say about our staff and hotel!! We look forward to welcoming you back in the future! More 

Warrenton, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 20, 2015

Bed was very comfortable, the room was clean, everything worked in the room, quiet at night...what else do you need. We had a "full breakfast" every morning that was excellent. We would recommend to anyone.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Melinda L, General Manager at Hilton Garden Inn Panama City, responded to this review

Thank you so much for staying with us and reviewing the hotel! We are excited to welcome you back in the future! More 

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