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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens

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4431 PGA Boulevard, Palm Beach Gardens, FL 33410
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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
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DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
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633 reviews from our community

Traveler rating
    260
    158
    117
    70
    28
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255
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens
See the most recent reviews
1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel this past weekend. The lobby and the grounds were somewhat OK. However, when we arrived back at the hotel from visiting family we found the parking extremely dark in many places. No security or lighting to prevent incidents were near. Our room was sub par I felt it was more on level of 2 or... More 

Was this review helpful? Yes
glenn s, Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

We are truly sorry that we did not meet your expectations in the area of overall condition of the property, and thank you for taking the time to share your comments. We have not only shared your comments with the hotel staff, but also with ownership. We hope that you will continue to use the DoubleTree Brand wherever your travels... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We stopped there late overnight without chance to check reviews. It sits next to I95. We played 129 for the night. Despite not being fully booked we were given a handicapped room, overlooking the highway. It was noisy and the carpets were filthy. I would have canceled but it was late and registration was driving distance from room. A cheaper... More 

Was this review helpful? Yes
glenn s, Linda St. Pierre Executive Housekeeper at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

We are truly sorry that we did not meet your expectations during your last visit with us in the areas of noisy and the guest room carpet not being cleaned. It is from individuals such as you who share their experience with us that enable us to correct our shortfalls for future guests. It would be extremely helpful if you... More 

Denville, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel literally sits immediately adjacent to I-95, Military Trail, and PGA boulevard. Regardless, of which room you have the noise is unbearable. In fact the hotel puts ear plugs in every room. I usually stay at the Homewood Suites on Donald Ross. The accommodations far exceed the Double Tree. There are multiple restaurants within walking distance, and is a... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
glenn s, Guest Relations Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for sharing your comments about your most recent stay with us and are truly sorry that we did not meet your expectations in the area of overall condition of the hotel. Due to the hotels, location and the challenge with noise at times, we do offer ear plugs to guest that face the highway side only and not... More 

Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We had a room overlooking the Interstate, very noisy. The hotel is older and could use some updates, especially the bathrooms. I have never seen so Low bathroom fixtures. Very uncomfortable for anybody with mobility issues, or a tall person. Staff is good.

Was this review helpful? Yes
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for sharing your comments about your stay, and the challenges you had with not only the guest room bathrooms, but also the property needing an upgrade, and the noise from the highway. We have shared your comments not only with other managers, but also with the ownership of the property. We were pleased to hear that the staff... More 

Oviedo, Florida
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am grateful for every chance I get to travel and stay in a new location, but sad to say this hotel was not worth the high price we paid. A much needed renovation is in order from both the exterior and interior. Staff was nice and the late check out option was really nice, but really that was all.

Was this review helpful? Yes 1
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for taking the time from your busy schedule to share your comments about your most recent stay with us. We are truly sorry that we did not meet your expectations in the area of overall room/property condition. I have also shared your concerns with not only the management company, but with ownership too. We are pleased to hear... More 

Senior Contributor
26 reviews 26 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The doubletree has seen some improvements in the recent past, but it's bones are still old and dated, including creaky elevators. The feel of the refinished areas was nice, comfortable. The room was average at best. Nothing special. The HHonors room was well stocked whenever I used it. I liked it being near the lobby, especially since they put me... More 

Was this review helpful? Yes 1
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

We are truly sorry that we did not meet your expectations in the areas of overall customer service with your check-in experience, and your experience in the OZ for breakfast. It is from individuals such as yourself that share their experience that enable us to correct our shortfalls for future guest. We hope that if your travels bring you back... More 

Jersey, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is really nice. The rooms are clean, cozy and modern, the service is great, and the pool and gardens are beautiful. There's free wifi and a shuttle service to nearby attractions, like the Gardens Mall. I would happily stay here again.

Was this review helpful? Yes
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for taking the time to share such wonderful comments about your most recent stay with us here at the DoubleTree Palm Beach Gardens. Many time we only hear the negative aspect on one's stay, so it is refreshing to hear that we made such a positive impact on your stay in such areas as, room cleanliness and overall... More 

west palm beach, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The service was great and all the people working at the Doubletree are very nice. The hotel is dated and the garden area (tent area) looks to be in bad shape. The bathroom was to dark. Breakfast was nice and the coffe was good! I saw the same trash in the parking lot for a few days at a time.... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for sharing both the positive things pertaining to your most recent stay, and the areas of improvement. We were pleased to hear that the staff exceeded your expectations during your visit, and sorry that we fell short in the area of room product. I have shared your comments not only with the hotel staff, but also ownership. We... More 

Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

These reviews are 100% accurate, if you stay at this hotel and you do not ask if your room is near the interstate you are going to be disappointed. I asked for a roll away bed at check in, had to call twice on status of bed, delivered six hours after first request. Also asked the front desk manager to... More 

Was this review helpful? Yes
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for sharing your comments about your most recent stay with us. We sorry that we did not meet your expectations during your most recent stay with us in the areas of quietness of guest rooms and the lack of follow up with your service request pertaining to your request for a rollaway bed. As for your comment about... More 

CAPE CORAL
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Hotel was nicer the first trip. Had a very nice king room. Very nice, with no funny smells. Third trip was a let down. Funny smelling room. Very loud neighbors (vulgar language, loud thumps). Was moved to another room but still had loud TV in next room. No warm cookies.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
glenn s, General Manager at DoubleTree by Hilton Hotel and Executive Meeting Center Palm Beach Gardens, responded to this review

Thank you for taking the time to share your comments about your most recent stay with us, and we were pleased to hear that we exceeded your expectations in certain areas. We hope that you will continue to use the DoubleTree Brand wherever your travels may take you. All the best, Glenn Spanier General Manager DoubleTree Palm Beach Gardens glenn.spanier@hilton.com More 

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