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Hilton Garden Inn Palm Beach Gardens

Certificate of Excellence
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3505 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410
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1 room 1 guest
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Hilton Garden Inn Palm Beach Gardens
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499 Reviews from our TripAdvisor Community

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Traveler rating
    334
    121
    31
    10
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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    (150)
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    (133)
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miami
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

The location and hotel itself is very pretty. The staff was very nice and helpful. However the beds were extremely uncomfortable, the front desk attendant told us there was a dial to adjustment the mattress, but it did not work. The air condition smelled like it was burning every time the temperature would adjust. The pool is also only open... More 

Was this review helpful? Yes 2
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to share your comments about your recent experience at our Hilton Garden Inn. I am sorry to hear that you did not find the beds to your liking. Our Gardens Sleep System beds are designed to allow every guest to adjust the beds to their own personal preference. Moreover, we have maintenance staff available... More 

Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The staff at this hotel were amazing. My mother was in the ICU and my plans were unclear based on her health. One staff member wrote me the nicest handwritten note to express sympathy. The others were also great. I was on pins and needles and my stay was iffy based on my mother's situation. They said I could call... More 

Was this review helpful? Yes 1
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a wonderful hotel in a great area! Easy access to shopping and restaurants and the interstate. The staff is amazing especially Shannon, but really everyone is super friendly and helpful. We enjoyed our stay so much we wished we could have stayed longer. We will be back for sure!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Lena P, Thank you for taking the time to share your awesome review of our property and we to wish you could have stayed longer. Nevertheless, we thank you for staying with us and we look forward to greeting you back soon. Best Regards, Ricky Lejuez, Guest Relations Manager More 

Miami, United States
1 review
5 of 5 stars Reviewed 1 week ago

I always stay at the Hilton Garden Inn at PGA when in the area for business. You can't beat the convenience of the hotel -walking distance to many shops, restaurants, bars, etc. I start my day with a walk around the lake - safe & serene. Then head to breakfast which is amazing (best bacon ever). Staff is always attentive... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

We love to read reviews like yours. Here at the Hilton Garden Inn Palm Beach Gardens, we take great pride in doing everything possible to make sure our guest receive an enjoyable and memorable stay. Therefore, it is wonderful to see our staff being acknowledged and knowing that our guest make the most of their stay with us. Thank you... More 

Long Island, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had THE nicest stay at this hotel. Not only was it imaculate and so pretty to look at, the staff could NOT be more helpful. My daughter was having a surgery at the Surgical Center around the block. We came back and they extended us a late check out so she could sleep longer. They couldn't do enough for... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for your kind comments. We could not have been more delighted to accommodate you during your stay. I hope your loved ones are doing well, and we hope to welcome everyone back soon. Best regards, Ricky Lejuez Guest Relations Manager More 

Deerfield Beach, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

The best service ever received. VIP service from the moment we walked in. Flora went above and beyond on on her customer service and is a valuable asset to Hilton. Highly recommend this hotel to anyone staying in the Palm Beach. The room was perfect and absolutely lovely.

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for your kind comments and for letting us know that we accomplished our goal of making you and yours feel like VIPs. Rest assured that we do consider Flora a big asset to our team and it is great to hear that she contributed to making your stay a more enjoyable experience. It was truly a pleasure having... More 

New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great location but hotel needs upkeep and upgrade. I have stayed at this hotel many times but now starting to look worn, tired. Probably business is very good.I will stay again provided I see improvements

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Guest, We appreciate you taking the time to share your thoughts and what you have observed in our property. As you may have noticed, our lobby area has recently been renovated and our guest rooms are next on the list. Stay tune to see our upcoming renovations throughout the rest of the hotel. Thank you once again for choosing... More 

Vero Beach Florida, United States
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Excellent service...arrived early and was allowed to check in..Enjoyed their Happy Hour...Free parking is always a plus....Great breakfast in the morning not your usual buffet, although it was an extra fee..

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for taking the time to share such a great comment. It is delightful to hear you had such a great stay with us. We hope you visit us again in the near future. Best Regards, Ricky Lejuez Guest Relations Manager More 

Chicago, IL, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

Elia, Julia, Mr. Ricky, Flora, these people know how to take care of folks. If ever in the West Palm Beach area, this is the place to be. We just had our 40th Reunion there and the staff treated us like we were royalty. They paid attention to detail like I've never seen before. I can't express or find the... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Thank you for your kind complements. We truly appreciate you allowing us to contribute towards making your 40th reunion a successful and enjoyable event. On behalf of our entire Hilton Garden Inn Palm Beach Gardens team, it was a pleasure serving you and the members of your event. We hope that you will visit us the next time you are... More 

Palm beach Gardens, United States
2 reviews
5 of 5 stars Reviewed July 19, 2015

This was a very nice stay. I was on a business trip and took family along. Kids had some real fun at the pool or walking around the lake to downtown restaurants! Room was very good with an excellent view of the downtown. Used the digital check-in feature which lets you explore the Hotel maps and choose your room! Flora... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ricky L, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear guest, We are happy to hear that your stay with us was enjoyable for both you and your family. Moreover, thank you for recognizing Flora as well as for using our new cool e-check-in feature. It's wonderful seeing how this feature enhances our guests reservation experience. We look forward to your next visit. Thank you, Ricky Lejuez, Guest Relations... More 

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