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Hilton Garden Inn Palm Beach Gardens

Certificate of Excellence
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3505 Kyoto Gardens Drive, Palm Beach Gardens, FL 33410
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Hilton Garden Inn Palm Beach Gardens
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
S_O_Brussels Brussels, Belgium
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429 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brussels, Belgium
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I actually can't think of anything which was missing. Free parking, free Wifi, good breakfast, excellent room and bed. And also they were very kind not to charge the second night when I had to leave earlier than expected.

Was this review helpful? Yes
Macon, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

We enjoyed our stay in this hotel and the breakfast is first rate for the style service offered. Having eggs cooked to order is very nice and one reason I look for Hilton Garden Inns. The staff was especially helpful during our stay from check in to check out.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

First impressions are of a quiet, clean hotel. At check in the front desk check in doesn't seem to care much, we find a luggage cart and take our bags to the room. Breakfast, again, not a lot of interest shown by any employee, service is pretty much non-existent, with a lot of vacuous stares and not a lot of... More 

Was this review helpful? Yes 1
Ricky L, Director of Sales at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear AAussieView , We are sorry we were not able to provide you with the quality of services you deserve at check-in and with breakfast. As well, we apologize for the inconvenient smell encountered in your room. These are not typical of our hotel or staff, and we are always looking for ways to improve our customer experience. Your satisfaction... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We were due to stay at a homewood suite a bit further away, but they had double booked us and asked us to stay here instead. This was fortunate in that this hotel was better located and as family we had an excellent stay. The hotel itself was upto date and very clean, there was a small pool and gym.... More 

Was this review helpful? Yes 1
Ricky L, Public Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Tiara5, Thank you for your kind comments on Trip Advisor! We are glad that we were able to accommodate you at our property. I am happy that you enjoyed our accommodations, and that our location suited your needs. Thank you for your kind comments about the staff; we appreciate the kind words. The next time you are in the... More 

Centennial, Colorado
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

I was in town on business in Palm Beach Gardens, and decided to stay at the Hilton Garden Inn for a few reasons. It's really close to all the major roads (PGA Blvd, and the 1), it's got a ton of stuff around it for food and shopping (there's a very nice mall across the street, plus like 4 shopping/eating... More 

Was this review helpful? Yes
Ricky L, Public Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Tyler A, Thank you for your awesome comments on Trip Advisor! I am delighted to hear you enjoyed your stay with us and we look forward to welcoming you back to our property the next time you are in the area. Sincerely, Ricky Lejuez Public Relations Manager More 

Vero Beach, FL
Contributor
17 reviews 17 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I just returned from a wonderful trip to Florida made even better by our stay at the Hilton Garden Inn! This hotel is in a great location in Palm Beach Gardens within walking distance to the Gardens Mall, and Downtown Gardens; which have an abundance of dining, shopping and entertainment options. The staff at the hotel were... More 

Was this review helpful? Yes
Lauren F, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Trekster, Thank you for taking the time to review our hotel on Trip Advisor. We are glad that you found your accommodations to your liking and that our staff made your time in Palm Beach Gardens more enjoyable. Our team looks forward to seeing you on your next visit. Best Regards, Ricky Lejuez Guest Relations Manager More 

Miami, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed over the weekend at the Hilton Garden. The place overall looks very clean and the staff was helpful. I got my room 2 hours before check-in time with no issues. The hotel is conveniently located near the malls and 15 drive to City Walk, which was the main reason for my trip. The room was spacious and the... More 

Was this review helpful? Yes
Lauren F, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Claudia, Thank you for taking the time to write a comment on Trip Advisor. We are happy to hear that you liked our location in Palm Beach Gardens, and our accommodations were satisfying. We are glad that our team was helpful, and that you were able to enjoy an early check-in. We look forward to seeing you on your... More 

North Carolina
Top Contributor
65 reviews 65 reviews
17 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love this beautiful hotel on a lake with jogging/walking trail that leads to the fabulous garden mall. Palm Beach Gardens is a lovely city close to everything. Hotel is very clean and well situated if you're in town for the cancer hospital.

Was this review helpful? Yes
Lauren F, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear TeamKozikowski, Thank you for taking the time to review our hotel on Trip Advisor. We are pleased to hear that you enjoyed our trail around beautiful Lake Victoria, and are also pleased that you found our location was perfect for your visit. Our team would like to thank you for choosing to stay with us, and we hope you... More 

Tolland, Connecticut, United States
Senior Contributor
46 reviews 46 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are very nice. The location is great. Close to so many things. My negative are the following: no water cooler in the fitness room, tread mill was broken our whole stay, the pool is awkward to be in the sun, and no safe in the room. Positives: location, a path around the lake to jog; view, refrigerator, microwave,... More 

Was this review helpful? Yes
Ricky L, Public Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear, Suzette K We appreciate you taking the time to write a review on Trip Advisor. Thank you for bringing to our attention areas in which we can improve; all of our treadmills are currently fully functional and a water cooler in our fitness facility is an excellent idea. Moreover, we have safe deposit boxes located at the Front Desk... More 

Olney, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Have stayed at this hotel many times. I love the location, accommodations, value, happy hour prices. However my last trip a gift bag with several items was taken from my room. First time this has ever happen to me in a hotel. Was quite disappointed how the hotel handled the situation. I learned a lesson to put away valuable items!

Was this review helpful? Yes 2
Lauren F, Guest Relations Manager at Hilton Garden Inn Palm Beach Gardens, responded to this review

Dear Debbie E. Thank you for taking the time to share your recent experience at our property. We are very happy to hear that you found your accommodations and the hotel’s amenities of good value. I’m sorry for your disappointment and we will have a manager contact you in regards to this matter. We hope that you will give our... More 

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