This hotel provided an awful experience due to the extremely rude and obtuse. Also, the hotel is extremely overpriced considering it is not much nicer than a Holiday Inn. In fact I could have stayed at the Breakers for the price the charged me after charging me for a half day extra even though they granted me a late check... more

My husband and I stayed here for a weekend in November when we had a wedding in Palm Beach. We had booked a room at a cheaper hotel that the bride and groom had recommended but my husband wanted to upgrade to a nicer one. The Four Seasons and the Ritz were fully booked so he called around to a... more

When I drove up to The Heart of Palm Beach it was nicer than I expected. The hotel is in a very nice area and the hotel staff were very nice and helpful from the start. However, the elevators and hallways had the feel of a motel, and the pool was very small and unimpressive. The room was nice, with... more

Nicely located, but don't get tricked, there are NO ocean views here. The hotel has a much nicer east building and a very marginal west building...INSIST on the former, because the latter is dirty, aged, with paint drips and dirty, scuffed garish colored walls and tiny baths with mold noted on the grout. The lobby is quite acceptable, BUT the... more

My wife and I stayed here for 5 nights. We also requested on-line a king size bed and we were given one of the newly renovated rooms with double beds and a balcony facing Royal Palm Way. We took the room with the double beds and the balcony. We're glad we did. The balcony was nice to sit on and... more

The hotel was clean and tidy. The main problem we had was the A/C. It did not work and we had to change rooms. The GM did upgrade our room to a junior suite but it was still a hassle and still felt a little warm. The location was good as we wanted to be able to shop and walk... more

Don't trust pictures on the internet...the hotel had a decent lobby and lobby restaurant but beyond that the place was low rent. While walking the hallways to the room I thought i was in a Motel 6. The rooms while not big were clean - but they didn't have the king bed i requested. Only 17 of 99 rooms have... more

I made my reservations online 2 weeks ahead of time for a king bed with a balcony. We called to confirm the reservations and they could only give us 2 double beds with a balcony or a king without. We took the king without. Their website talked about the nice accommodations, the two sinks, and great rooms. The rooms were... more

My boyfriend and I stayed at the 'Heart of Palm Beach' from May 7-10, 2006 and it was very pleasant. Our room on the 3rd floor had a balcony with a view of the outdoor pool. The locale is beautiful with lined palm tree streets and a 1/2 block walk to the white, sandy beach, which created a romantic experience... more