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Crystal Cove Resort

Certificate of Excellence
133 Crystal Cove Drive, Palatka, FL 32177 (Formerly The Moorings Motel)
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$99 6-Hour Pontoon Rental
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1 room 1 guest
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Crystal Cove Resort
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89 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Naples, Florida
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Sorry, this is long. But I feel it is necessary. The reason for the title of my review is because upon arrival we were given two keys with a 1960’s style diamond-shaped key fob. I cannot tell you the last time I had a key like that on a fob. I did not feel safe. Upon arrival the signage was... More 

Was this review helpful? Yes
CCRFL, Guest Relations Manager at Crystal Cove Resort, responded to this review

Thank you so much for taking the time to give us your feedback. We read your response in detail and have specifically addressed your concerns. We truly appreciate the opportunity to earn your continued business and trust. It's our number one priority to meet and exceed each and every guests expectations from arrival to check out with all our property... More 

Saint Augustine, Florida
1 review
5 of 5 stars Reviewed 1 week ago

the rooms were very clean everything was very nice who knew Palatka had such a nice place like this ? so glad we took a chance me and my husband came here to see my sick mom and the staff was amazingly friendly the front desk lady "star" was very pleasant she listened to us for nearly hours ramble about... More 

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

It is truly a blessing for us to be given such wonderful compliments. Our number one priority for all of our guest is for them to have a memorable delightful stay. We do wish your mother good health and hope that you are able to come and see us again for a much more delightful occasion! We would be delighted... More 

South Carolina
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were driving through the middle of Florida, checking out the state and national parks, enjoying the springs and whatnot. We happened to be in the Palatka area and saw this place on line. What a nice desk clerk! We were tired and just wanted dinner and sleep. She told us how to get to the restaurants in the area.... More 

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

It was such a great way to start off our week reading your review! We too are very happy that you took a chance on us, and liked our facility. We are also very pleased that our front desk was able to assist you in finding a restaurant close by. This winter when you journey back to see us our... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

This is the second time i have come here and will keep on coming the rooms are so clean and comfortable, the entire staff is so friendly and helpful this resort is very family oriented but it's so romantic at the same time. The pool is seriously sparkling everything is so clean and it's so serene i actually already made... More 

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

It was such a wonderful delight reading your review this morning. I made sure to share your wonderful review with my front desk so that they could see that their customer service was truly appreciated. We are looking forward to having you stay with us again and truly do value the fact that you feel like family when you are... More 

1 review
5 of 5 stars Reviewed July 21, 2015

Whitney and Jessica and the rest of the staff are amazing, since February I have been searching and planning for our class reunion and Jessica helped me out so good. She is the best... I highly recommend Crystal Cove for any event you may have or for just a time to get away. I will definitely be back as will... More 

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

Thank you so much for taking the time to leave us a review! We had a wonderful time having your entire group come and stay with us and you were an absolute pleasure to work with. I am personally looking forward to working with you again in the future and being able to accommodate future events for you and your... More 

Jacksonville, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 14, 2015

We just had our annual family reunion here and can honestly say we were totally pleased with the hotel staff, marina staff and restaurant staff. We have family members ranging from 4-68 and all had a wonderful time. We plan on scheduling next years reunion at this resort and look forward to seeing the growth and improvements over the year.

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

Mr. Bruce I must say that your family was truly a delight to have stay with us at the hotel. We enjoyed being a part of what we hope is a wonderful memory for your family. Our entire staff extends their gratitude not only for your business but for your five star review! We thank you and truly appreciate your... More 

Scottsmoor, Florida
1 review
5 of 5 stars Reviewed July 14, 2015

Last weekend we held our annual Family Reunion at Crystal Cove Resort. We had 30 people in 10 riverfront rooms. Everyone had a wonderful time. The hotel rooms are large and clean with great views of the St. John's River. The pool was clean and refreshing and got a lot of use by our whole group. The grassy area between... More 

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

Ms. Sharon on behalf of our entire staff here at Crystal Cove we want to thank you and your entire family for using our facilities for your family reunion! We truly do appreciate your business and value your feedback. You guys were an absolute pleasure to have and we do hope to be the destination spot for your family reunion... More 

Level Contributor
5 reviews
4 of 5 stars Reviewed June 29, 2015 via mobile

We just spent 3 days here. It was awesome. The staff was very nice, especially Pop's at the marina. The boat rental was sufficient, a little rough around the edges. The room was comfortable and the view was great. The power plant was a distant blemish. I was a little disappointed in the fishing in the area. Overall, the resort... More 

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

Our entire staff would like to take the time to tell you thank you for staying with us! It was an absolute pleasure for us to accommodate you and your family and we do hope to have you return! We appreciate your compliments on our staff as our number one goal is to always provide excellent customer service. We are... More 

1 review
5 of 5 stars Reviewed June 22, 2015 via mobile

I highly recommend this hotel to anyone that visits palatka or st. Augustine. The staff are very friendly and accommodating. Thank you Jessica Bouchez and Amber for your great professionalism and service. I will be staying here again a 4th time.

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

Myself and my staff want to take the time to tell you thank you very much for taking the time to give us a five star review. Our number one goal is to excel in customer service and it truly is rewarding to have a guest express their satisfaction during their stay. Even more rewarding to have a guest express... More 

1 review
5 of 5 stars Reviewed June 13, 2015 via mobile

A must stay for the whole family... Beautiful landscaping throughout and the info of the area is spot on. Staff was very friendly throughout our stay... The St. John's river is an awesome location for this getaway. I loved it here

Was this review helpful? Yes
Jessica B, General Manager at Crystal Cove Resort, responded to this review

Our entire Crystal Cove Staff would like to thank you very much for your five star review! Our number one priority is guest satisfaction and it truly gives us gratification that we were able to achieve this during your stay! We value the feedback of all of our guest and greatly appreciate the business and support that comes from our... More 

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