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Crystal Cove Resort

3.0 of 5 133 Crystal Cove Drive, Palatka, FL 32177 (Formerly The Moorings Motel)
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Certificate of Excellence 2014
Crystal Cove Resort
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Crystal Cove Resort
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67 reviews from our community

Traveler rating
    39
    11
    13
    1
    3
See reviews for
23
19
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksonville, Florida
1 review
5 of 5 stars

From check-in to check-out, front desk staff and entire place was excellent, i will return room excellent, groups and riverview excellent, i stayed for the weekend, we could not have asked for a better hotel

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We are so very happy that you enjoyed your stay with us. Our number one goal here at Crystal Cove is to provide excellent customer service and we are proud that we were able to do so during your stay. We appreciate your business and do hope to have you as a returning guest. Thank you so much for your... More 

Malone
Top Contributor
61 reviews 61 reviews
10 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I had pics to upload but cannot do so with the mobile app. Take my word for it. The carpet was filthy and stained. I pulled the bed away from the wall to find an outlet and found a nasty old hat, food, gum wrappers, hair, dust and cobwebs. The bathroom was OK and the room wasn't surface dusty. But... More 

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove want to thank you for taking the time to leave us your feedback. I do however wish that your stay had been more enjoyable. The condition of the room that you stayed in definitely was unacceptable and a major oversight on our part. I apologize that you were rented a room in that condition and... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

This is a vry nasty hotel. The room smelled of mold and mildew and I found bed bugs in the bed. The Manager Craig refused a refund! Expedia is who I went through and they wouldnt refund either. I had to dispute through my bank.

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove take great pride in our establishment and would like to apologize for any disservice that you feel occurred with you during your stay. If you were in deed dissatisfied I can assure you had you came to the front desk and brought the issues to our attention we would have corrected the issues and made... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015 via mobile

We really enjoyed our stay at the hotel! The lobby was very beautiful and the room was quite nice, but I must say the service outshone everything! If you need anything, Jessica at the front desk is definitely your gal- cheerful and competent, she is dedicated to the comfort of the guests! The marina is also lovely, and the location... More 

Was this review helpful? Yes 1
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

Reading your review definitely made our day this morning! Thank you so much for the five star rating and the compliments on our customer service; that is our number one priority in this business to have completely satisfied guest who had a memorable and enjoyable stay! We look forward to having you stay with us again and promise to maintain... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 5, 2015

We stayed during the week of Christmas and it was really great. The grounds were well kept and the front desk staff was extremely hospitable, helpful and friendly. The breakfast was light but, good and everything tasted really fresh. The reason I couldn't give a 5 star rating was because as soon as we walked into the room we saw... More 

Was this review helpful? Yes 1
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

It was an absolute delight to read your review. We here at Crystal Cove strive to provide excellent customer service and we were greatly pleased that during your tragic circumstances we were able to make things a bit easier. We do acknowledge the flaws that were in your room and have addressed them accordingly with our staff. We look forward... More 

Brunswick, Georgia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 2, 2015

WOW! What a gem! Found this online and took a chance. Upon arrival they were most congenial and when there were issues, they gracefully handled everything. The real surprise is the room. Spacious, clean and well maintained. The room had a refrigerator, microwave, and plenty of storage. This should be the standard for such places. Nice folks doing their jobs,... More 

Was this review helpful? Yes 1
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

Our Crystal Cove staff would love to express our massive amount of gratitude to you for the five star rating. It truly put a smile on our faces to know that you were pleased with your stay as we truly do try to excel in our customer service area and aim to have all of our guest pleased with their... More 

Interlachen, Florida
Contributor
14 reviews 14 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 5, 2014

It had been years since I stayed at Crystal Cove when my brother and I had a reunion of sorts and we chose it because I liked my prior stay so much and I thought the view would be relaxing since he had driven from Maryland to see me.. Heard about the new owners and all that they had done... More 

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove could not agree with you more; it truly is the little things that count and unfortunately in this instance we fell short of achieving our top priority which is customer satisfaction. We appreciate your feedback on all of our facilities , and we have taken your feedback into consideration and truly done our best to... More 

Lexington, South Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 2, 2014

My very first trip to Palatka and it could not have been better. I opted to get riverfront and got to watch the sunrise over the St. Johns River....absolutely beautiful. The grounds and place were very well kept and quiet and I cant wait to go back. There is a nice restaurant there on the grounds and some very nice... More 

Was this review helpful? Yes 2
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove want to thank you very much for your five star rating. It was a pleasure having you stay with us and we look forward to having the opportunity to make your next visit just a memorable! Thank you for your business! More 

South Florida, Florida
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 5, 2014

Got a room with a the view of the St. Johns River and it was awesome! They have music on weekends at little outdoor bar on site along the river and a restaurant on site as well, but we did not eat there because we were there for a wedding in East Palatka and didn't get a chance to. We... More 

Was this review helpful? Yes
Craig W, General Manager at Crystal Cove Resort, responded to this review

It was pleasure having you at our Resort and hope to see you soon, Our staff works hard to make sure all guest enjoy each visit. Thanks again for your comments and see you soon. More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 11, 2014 via mobile

This place has it all perfect weekend getaway! Great staff, and plenty of things to do! There are pontoon rentals and places to eat breakfast lunch and dinner. I will surely be visiting again!The prices for every thing are extremely economical. Happy to see a place like this!

Was this review helpful? Yes 2
Jessica B, Front Desk Associate at Crystal Cove Resort, responded to this review

Thank you very much for your five star rating. We love that you enjoyed your stay and love even more that you plan on returning. Our goal is to maintain customer satisfaction and to ensure our guest loved their trip. We are pleased we were able to do this for you. We appreciate your support, your business, and your five... More 

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Additional Information about Crystal Cove Resort

Address: 133 Crystal Cove Drive, Palatka, FL 32177 (Formerly The Moorings Motel)
Phone Number:
Location: United States > Florida > Palatka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crystal Cove Resort 3*
Number of rooms: 52
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Also Known As:
The Moorings Hotel Palatka

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