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Crystal Cove Resort

3.0 of 5 133 Crystal Cove Drive, Palatka, FL 32177 (Formerly The Moorings Motel)
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Certificate of Excellence 2014
Crystal Cove Resort
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Crystal Cove Resort
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58 reviews from our community

Traveler rating
    35
    10
    9
    2
    2
See reviews for
20
17
1
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (58)
  • Mar-May only
    (20)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (12)
  • Dec-Feb only
    (8)
All months
1 review
2 of 5 stars Reviewed 1 week ago

I had my reservations 3 months in advance. My one request was a room facing the lake. One month before arrival date I called to ensure my reservation was still on the books. The lady informed me that she sees I asked for a lakeside room, but none are available. I asked her why, since I made the reservations 3... More

Was this review helpful? Yes
Jessica B, Manager at Crystal Cove Resort, responded to this review

Dear Patricia, Thank you for your feedback regarding your stay here, we appreciate your honesty and you taking the time to provide us with an insight into your experience. Please accept our deepest apologies that your stay was not to the high standards that we like to offer our guests. We also want to apologize for the confusion that occurred... More

1 review
5 of 5 stars Reviewed 1 week ago via mobile

This place has it all perfect weekend getaway! Great staff, and plenty of things to do! There are pontoon rentals and places to eat breakfast lunch and dinner. I will surely be visiting again!The prices for every thing are extremely economical. Happy to see a place like this!

Was this review helpful? Yes
Jessica B, Front Desk Associate at Crystal Cove Resort, responded to this review

Thank you very much for your five star rating. We love that you enjoyed your stay and love even more that you plan on returning. Our goal is to maintain customer satisfaction and to ensure our guest loved their trip. We are pleased we were able to do this for you. We appreciate your support, your business, and your five... More

Carolina Beach, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a wedding in Palatka. Very nice large room with very comfortable bed. Owner Kelly super friendly and anxious to please. We normally are Marriott patrons and were surprised to find such a gem in Palatka! Live entertainment on the weekends an added bonus.Restaurant needs a little help but nice to be able to eat on the property.... More

Was this review helpful? Yes 1
Jessica B, Front Desk Associate at Crystal Cove Resort, responded to this review

We here at Crystal Cove would like to thank you for your five star rating. Our goal is to meet and exceed the expectations of our guest and we are proud that we were able to do so with you during your stay! We hope that we have managed to earn your trust and that you will definitely think of... More

Tallahassee, Florida, United States
1 review
3 of 5 stars Reviewed September 2, 2014

Room was not ready for check in at almost 5 p.m. and the room was waiting to be cleaned, They pre- inspected the room and had called housekeeping in(she was arriving as we were). Room was clean when we came back, with plenty of towels. Wi-fi was minimally existent near the front of the room. Did not use the TV,... More

Was this review helpful? Yes
Jessica B, Front Desk Associate at Crystal Cove Resort, responded to this review

We thank you so much for taking the time to give us your feedback. I apologize for the inconvenience of your room not being adequately prepared. This is something that has been addressed within our staff and a mistake that we have corrected. I also apologize for the inconvenience of the A/C issues; generally if a guest has these issues... More

2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 26, 2014

Hopefully this gives an objective review for what was promised & paid for VS what we got. Free Wifi - works when you are close to the main lobby. Pool - clean & close to both buildings. Room - outlets all working, small older tube TV (no HDMI hookups) 2 remotes needed to use TV (one for TV power, the... More

Was this review helpful? Yes 2
Jessica B, Front Desk Associate at Crystal Cove Resort, responded to this review

We truly do value your feedback and apologize that you were not completely satisfied with your stay at our facility. We do strive to gain 100% customer satisfaction and attempt to correct any issues that may arise for a guest during their stay. We apologize about the room that you reserved not being available as it is a rarity for... More

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 4, 2014

I came here with my grandparents in hopes of a nice hotel so I can have a nice vacation. Then when we arrived we were disappointed in the room we had received. We were mislead expecting that it was gonna be a nice room with a great view of the lake but instead we were given a disastrous room with... More

Was this review helpful? Yes 4
CCRFL, Owner at Crystal Cove Resort, responded to this review

I truly apologize for your experience with us. We understand and value your time and money spent with our property. We 100% would never want to be misleading in any way in reference to our rooms, amenities and accommodations. Our customer's experience is our business sustainability and we strive everyday to meet and exceed any and all expectations. I wish... More

Dunnellon, Florida
Top Contributor
71 reviews 71 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 2, 2014

Right on the St John's River with a restaurant and outdoor dining with music. We stayed two evenings and had a great view. There is a small breakfast consisting of juice, coffee, tea, waffles, bagels and oranges and apples. The coffee was horrible. The staff were very friendly. Our waitress, Hollis (I think was her name) was very nice and... More

Was this review helpful? Yes 3
CCRFL, Owner at Crystal Cove Resort, responded to this review

Thank you so much for your feedback and business! We take great pride in our Trip Advisor Reviews! We are getting ready to change our coffee brand as well so we are on the same page! The Island Restaurant does a fantastic job on food presentation and service and it's nice to read our cohesiveness on the property is pleasing... More

central florida
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 17, 2014

We stayed 2 nights in room 116,the veiw was awesome and it was so quiet. The grounds are well maintained. The staff was so friendly and was so helpful with information. We will bring our boat next time for sure.oh and one more thing I would pay the little extra $ to stay in the main building

Was this review helpful? Yes
CCRFL, Owner at Crystal Cove Resort, responded to this review

Thank you so much for staying with us and giving us your feedback! We want to earn your continued trust and 5 Star Rating! We hope to see you again soon! YES! Our property is a water enthusiast environment! If you would like to rent a Pontoon Boat for a day it's only $99 with hotel stay! That may be... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 13, 2014

This is a nice little place way off the beaten path. I thought it would be much closer to St.Augustine than it was, but no regrets. Hotel is clean, simple and no frills. I had no problems finding the place. While not really not for me, this is a great place for sportsmen, fishermen and such. St. Johns river is... More

Was this review helpful? Yes 1
CCRFL, Owner at Crystal Cove Resort, responded to this review

Thanks so much for your business! We are located 25 miles from St. Augustine. To all the online travel sites we provide logistics and a lot of times what happens as other properties sell out the next available hotel with available rooms will show up. I am so sorry for the inconvenience and we truly value your time in rating... More

Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 25, 2014

Wanted a suite. I was surprised for a Tuesday night they where just about sold out. Took a king size bed with a "GREAT" view of the St. Johns river and plenty of room in the room. Was going to take the boat down but the weather was bad so had to drive. Small bottle of champagne waiting for us.... More

Was this review helpful? Yes
CCRFL, Owner at Crystal Cove Resort, responded to this review

Thank you so much for your 5 Star Rating! We take great pride in our customer's overall satisfaction and experience and I truly appreciate you taking the time to give us your feedback! I will share this with our team! We hope we have the opportunity to serve you again soon! More

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Additional Information about Crystal Cove Resort

Address: 133 Crystal Cove Drive, Palatka, FL 32177 (Formerly The Moorings Motel)
Phone Number:
Location: United States > Florida > Palatka
Price Range (Based on Average Rates): $
Hotel Class:3 star — Crystal Cove Resort 3*
Number of rooms: 52
Reservation Options:
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Also Known As:
The Moorings Hotel Palatka

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