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Crystal Cove Resort

Certificate of Excellence
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133 Crystal Cove Drive, Palatka, FL 32177 (Formerly The Moorings Motel)
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Crystal Cove Resort
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Crystal Cove Resort
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73 reviews from our community

Traveler rating
    44
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    13
    1
    3
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25
19
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7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (73)
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    (26)
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1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

This was our second visit to Crystal Clove and our stay was awesome. We had great maid service Leanne corneal was great she seen to all our needs made sure we always had what we needed and always polite wirha smile on her face. Jessica met all our accommodation needs we didn't have a clue as to when we were... More 

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove would like to thank you for taking the time to provide us with your feedback. We love when a guest has had a great experience with us and truly value your opinion and views. Our number one job is to ensure that when a guest stays with us we provide excellent customer service. I have... More 

1 review
5 of 5 stars Reviewed 1 week ago

When you see resort attached to the name, don't expect high end resort. It is a very nice hotel with a beautiful view of the river. If you are a fisherman it is ideal since the marina is right next door. The little cafe at the marina has good breakfast. The room we had was very clean and the bed... More 

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

Thank you so much for taking the time to leave us your valuable feedback. We strive to earn and gain 100% guest satisfaction and it pleases us immensely to know that you enjoyed your stay! We do hope that in the event you are ever in our area again that you do stay with us again! I look forward to... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

My sister and I stayed here while in town for a family members passing. Jessica was the lady that checked us in and saw to our needs. She was an absolute doll. She was curtious and more helpful than she had to be. The property itself is quaint and the river view is beautiful with the long dock along the... More 

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

There is absolutely nothing better than receiving a review such as yours. We here at Crystal Cove strive to earn our guest trust and their return business and it truly makes me happy that we were able to do so with you during your stay. We truly value all of our guest and their feedback and thank you not only... More 

Gatlinburg, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed here while attending the Gatornationals in Gainesville recently. We were a bit hesitant picking this location because of the distance from the race track but the drive was easy and pleasant as it meandered through native Florida countryside. Having made reservations online we didn't know just what to expect but upon arrival we were pleasantly surprised. From the... More 

Was this review helpful? Yes 1
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

It is reviews like yours that make me so very proud of our staff and our facility. We thank you so much for the five star rating and the wonderful description of your stay. Everyone's feedback is always valued but every now and again we get feedback that truly makes us feel as if we achieved our goal of providing... More 

Southern Indiana
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 9, 2015 via mobile

We stayed here for 2 nights while we attended a motorcycle race. Our room was nice, clean and comfortable, with a beautiful view of the river. Continental breakfast was sufficient for our needs and you can beat the price. Staff was friendly and quick. We would definetly stay again!

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

It was an extreme delight to have you guys stay with us at our hotel! We are so very appreciative of the five star rating and your wonderful feedback. Customer satisfaction is our number one priority and we were extremely happy that you were pleased. We do hope that if you are ever back in the area we are able... More 

1 review
5 of 5 stars Reviewed March 2, 2015 via mobile

Great kudos to Jessica front desk and housekeeping Leanne, Amber, I forgot the other young lady name but those 4 young ladies did a WONDERFUL job!!! The area is very quite and peaceful... the cafe food was GREAT!!!

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

It was an absolute delight having you and your friends stay with us! Our number one goal is to provide excellent customer service and I am so very pleased that we as an entire staff were able to do so during your visit. Thank you so much for taking the time to leave us your feedback and a five star... More 

Jacksonville, Florida
1 review
5 of 5 stars Reviewed February 22, 2015

From check-in to check-out, front desk staff and entire place was excellent, i will return room excellent, groups and riverview excellent, i stayed for the weekend, we could not have asked for a better hotel

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We are so very happy that you enjoyed your stay with us. Our number one goal here at Crystal Cove is to provide excellent customer service and we are proud that we were able to do so during your stay. We appreciate your business and do hope to have you as a returning guest. Thank you so much for your... More 

Malone
Top Contributor
68 reviews 68 reviews
14 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed February 19, 2015

I had pics to upload but cannot do so with the mobile app. Take my word for it. The carpet was filthy and stained. I pulled the bed away from the wall to find an outlet and found a nasty old hat, food, gum wrappers, hair, dust and cobwebs. The bathroom was OK and the room wasn't surface dusty. But... More 

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Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove want to thank you for taking the time to leave us your feedback. I do however wish that your stay had been more enjoyable. The condition of the room that you stayed in definitely was unacceptable and a major oversight on our part. I apologize that you were rented a room in that condition and... More 

1 review
1 of 5 stars Reviewed February 13, 2015

This is a vry nasty hotel. The room smelled of mold and mildew and I found bed bugs in the bed. The Manager Craig refused a refund! Expedia is who I went through and they wouldnt refund either. I had to dispute through my bank.

Was this review helpful? Yes
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

We here at Crystal Cove take great pride in our establishment and would like to apologize for any disservice that you feel occurred with you during your stay. If you were in deed dissatisfied I can assure you had you came to the front desk and brought the issues to our attention we would have corrected the issues and made... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2015

We really enjoyed our stay at the hotel! The lobby was very beautiful and the room was quite nice, but I must say the service outshone everything! If you need anything, Jessica at the front desk is definitely your gal- cheerful and competent, she is dedicated to the comfort of the guests! The marina is also lovely, and the location... More 

Was this review helpful? Yes 1
Jessica B, Assistant Manager at Crystal Cove Resort, responded to this review

Reading your review definitely made our day this morning! Thank you so much for the five star rating and the compliments on our customer service; that is our number one priority in this business to have completely satisfied guest who had a memorable and enjoyable stay! We look forward to having you stay with us again and promise to maintain... More 

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