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Extended Stay America - Orlando - Southpark - Commodity Circle

2.5 of 5
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8687 Commodity Circle, Orlando, FL 32819 (Formerly Wellesley Inn and Suites)
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Extended Stay America - Orlando - Southpark - Commodity Circle
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Ranked #248 of 329 Hotels in Orlando
A recent review
4 of 5 stars reviewed 2 weeks ago
babyshe324 Lantana, Florida
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197 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The hotel experience is the worse I have for what I ordered , in terms of the room and the service , there is no cookware , dishware or utensils . the stove have dirty stain like they have not cleaned , this room need a lot of cleaning the carpets is very dirty that you need to have sandals... More 

Was this review helpful? Yes 1
Lantana, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I was only there for one night and I enjoyed it. I had a nice studio that was nice and clean. The staff was nice as well. very homey environment. Near many restaurants, grocery markets, gas station. Everything was just conveniently located.

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Rockville, Maryland
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The whole hotel experience is the worse I have ever had from what I have ordered in terms of the room & the actual room & service experience They had no cutlery or utensils & I had to wait for them The room smelt, the carpets had burt marks on them, the bathroom was cracked & mouldy the best is... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed May 26, 2015

I've stayed at Extended Stay America properties many times in the past. Some have been excellent, some have been less than excellent. This property falls in the less than excellent category. The grounds of the property are well maintained. The staff was great. My complaints are with the carpets in the hallway and in my room. They were dirty and... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Commodity Circle, responded to this review

Thank you for taking the time to write a review of your stay. While I appreciate your kind comments regarding our staff and property grounds, I apologize for the cleanliness issues you experienced. In response to your feedback, I will be coaching our staff to make sure the quality of our rooms meets our company’s high standards. Still, I am... More 

Jacksonville, Florida
1 review
1 of 5 stars Reviewed May 9, 2015

The lobby of the hotel is really pretty. However, the room we stayed in had a broken toilet, moldy bathroom, moldy dish washer. The dish washer had standing water in it and it smelled really bad. The bathroom was really tiny but the room however was spacious. There was actually another extended stay america next door which was even worse.... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Commodity Circle, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I want to apologize for the cleanliness issues you experienced during your stay. The room conditions you described are not acceptable. To uphold our company’s high standards, I will be coaching my staff on these issues to ensure all rooms are fresh and clean... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 24, 2015 via mobile

This is the worst hotel experience I've ever had. The carpets were dirty with burn marks. The bathroom sink was clogged and had gnats swimming in the stagnant water. No linen was left in the room for the pull-out couch. When I called the front desk to complain about the clogged sink I found out that not only was there... More 

Was this review helpful? Yes 1
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed April 15, 2015 via mobile

Arrived here to find our room not ready at 3.30 p.m.. When we did enter our 1 bedroom "suite" it turned out to be very small and also very dirty. The cleaning staff had left in a hurry and the sprays were still laying on the bed. You could hardly move around in both livingroom as bedroom. The bathroom was... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Commodity Circle, responded to this review

I received a copy of your review, and I want to take a moment to personally apologize for the conditions of the room you received at check-in. The conditions you described unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be using your review to coach my staff on the mentioned issues to ensure... More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 13, 2015

We stayed here for 3 nights and overall our stay wasn't that bad, but this hotel can use some major renovations. There is a Wal-Mart directly across the street from the hotel, so that is a plus. The grounds are nice and clean and the customer service was good, but all the comments about the carpet being dirty and smelly... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Commodity Circle, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the cleanliness issues you experienced during your stay with us. To uphold our company’s high standards, I will be meeting with our housekeeping staff to ensure all rooms are being properly cleaned. Still, I'm so pleased to hear that our front desk... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed April 7, 2015 via mobile

Stained, dirty carpets and furniture. Our first room had fleas. We were moved to a different room in a somewhat cleaner building. Still stained and dirty, but not as bad as the first room. Then we found cockroaches in our refridgerator. I was absolutely disgusted. Will not be returning. I recommend that everyone steer clear of this place.

Was this review helpful? Yes 6
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Commodity Circle, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable and I sincerely apologize for your experience. In response to your feedback, I will be retraining our staff to make sure all rooms are thoroughly cleaned and inspected and to make sure issues that do arise are... More 

Houghton, MI
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 19, 2015

This is a very good lodging option for travelers on a budget. The location is close to International Drive, but not right on top of the traffic, so it's easy to get around town. The pool area is a nice amenity. We found the staff to be accommodating and polite. Our fellow guests were friendly and quiet. The site is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Commodity Circle, responded to this review

Thank you for your review of our property. I'm thrilled to hear that our staff provided you with great service and that you found our hotel to be a good value. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

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