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Residence Inn Orlando Convention Center

#123 of 329 Hotels in Orlando
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8800 Universal Blvd, Orlando, FL 32819
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Residence Inn Orlando Convention Center
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Basel, Switzerland
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
1 of 5 stars Reviewed 1 week ago

Went to Universal studios with the family and dog. We specifically chose to stay here as the web site stated it to be pet friendly. Nothing on their web site about this $75 fee... As a Gold Marriott Rewards member will never stay here again. Some hotels I stay at doesn't charge this for a human, and come on -... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thank you for your candid feedback, which I was extremely concerned to read. I am sorry that you were disappointed about the pet fees that we charge. We do have this mentioned on our website and am sorry if you were not aware of it prior to your booking. As a Gold Marriott Rewards Member, we do value your patronage... More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my 4th stay at this hotel and I was not disappointed, rooms were clean, pool nice, breakfast was good, comfy beds. Staff also friendly. The only issue I had was with a guest who's huge dog was barking at us in the elevator and the owner was very nasty and rude to us because we asked him to... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

We appreciate your loyal business to Residence Inn Orlando Convention Center and taking the time to share your feedback with us. I am pleased to know that you enjoyed your overall stay and your immaculate accommodations. I am delighted to know that you were satisfied with the breakfast served and the service our staff provided to you. As our hotel... More 

Amarillo, Texas
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here during a conference at the convention center. Check-in was easy and they had a room ready for me once I arrived. Parking is ok, though at night if you return back to the room after most people staying at the hotel, you may have to walk a little or park at the lot next door. It's not... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thank you for sharing such a detailed account of your recent experience at Residence Inn Convention Center. It’s great to hear that you loved our clean property and your well maintained comfortable accommodations with all the facilities and amenities. However I am sorry that you were not impressed with our breakfast. I will share your comments with my food and... More 

Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I am a Marriott Elite member and have stayed at plenty of Residence Inns. This one is only fair. The first room I was offered had drapes that were paper thin and the bathroom ceiling had water damage. The second room had better drapes, but the furniture had a weird layout and the shower controls and shower head had some... More 

Was this review helpful? Yes 1
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

It's so disappointing to see that we didn't meet your expectations, especially you being a Marriott Elite member and a loyal guest to our brand. You know our brand and our standards -- this experience just isn't indicative of our best. I would like to sincerely apologize that we were not able to provide you with clean and comfortable accommodations... More 

Fort Lauderdale, Florida
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Location is great for both convention center and theme/water parks. The rooms are large and spacious. The property is a little dated. We were in a two bedroom suite. It was very comfortable. The pool was great for the kids. Between breakfast and evening reception, they offer abundant food and beverages. Each evening they changed the food choices unlike some... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thank you for selecting the Residence Inn for your recent visit to Orlando with your family. It is so nice to learn that you were very pleased with your spacious accommodations, our friendly staff and the convenient location of our hotel. I am glad that your kids enjoyed our pool and that you loved the variety in our food offerings.... More 

Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel is very well located if you are visiting Universal, Sea World, the convention center, and other International Drive attractions. That being said, the hotel is really mediocre and I did not sleep well due to a very noisy and disruptive AC unit. The receptionist barely acknowledged my existence when checking in. Did not provide a welcome gift or... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Marriott Platinum member, you are our most valued guest and I would sincerely apologize that our service and amenities were not at all to the par. Your candor is appreciated, and I am sorry that my front desk associates did not... More 

San Diego, California
Level Contributor
172 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Let me own up that I would not choose to visit this area but for the proximity to the Orange county convention center. That said the Residence Inn is quite acceptable. The room was a suite comprising a bedroom and sitting room/kitchen. The bed was comfortable enough and closing the bedroom door helped make it quiet for sleeping. The sitting... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thank you for your recent multiple night stay at the Residence Inn Orlando Convention Center while on a business trip. It is so nice to read that you were very pleased with our convenient location with its proximity to Orange county convention center and your comfortable accommodations. Our suites are designed to make you feel "at home" and I appreciate... More 

LaGrangeville, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 19, 2015

I think this hotel needs an update. There was chipped paint in the doorways, our room was not clean. The carpet could have used a steam clean. Food under the sofa and other spots. We shared the suite w/ my daughter and she cleaned up a bunch of stuff before we got there. The staff said hi but never asked... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thank you for your recent stay at the Residence Inn Orlando Convention Center with your family. We failed you in the most basic of ways by not providing a clean and comfortable guest suite and for that I am very sorry. Be assured we take the cleanliness of our suites and hotel very seriously. Even though this is not a... More 

Gainesville, Florida
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 14, 2015

This hotel really impressed us. Where do I start? King bed and bedding were newer and very comfy. Size of room was good. No weird odors/ no strong perfumey cleaner either... fabulous for my sensitive allergy-prone family. Shower had great water pressure and volume. Bathroom fan is great for drowning out other noises while sleeping. The internet was super fast... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

It was truly a delight to read about your experience with us. You, truly, painted a wonderful picture of the stay you had with your family. We were so glad you loved the complimentary internet facility and spacious accommodations as well as comfortable beds, pillows and crisp linens. It gives me immense pleasure to learn that you got a great... More 

Port Saint John, Florida
Level Contributor
5 reviews
4 of 5 stars Reviewed June 9, 2015

We stayed her for a week on a family vacation to disney. We stayed in a two bedroom suite which was more then enough room for my family. Enjoyed having the fridge with our two year old. Breakfast we nice; many choices to choose from hot and cold. Only thing I found odd was the last two days of our... More 

Was this review helpful? Yes
TheHotelGM, General Manager at Residence Inn Orlando Convention Center, responded to this review

Thanks for taking the time to post your online review regarding your week long stay and for the wonderful comments. We were delighted to have you stay with us and I am so glad you enjoyed our early check-in, clean accommodations, as well as, our complimentary breakfast buffet. Our goal is to exceed our guests’ expectations at every turn and... More 

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