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Legacy Vacation Resorts-Lake Buena Vista

8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
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Legacy Vacation Resorts-Lake Buena Vista
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Ranked #174 of 328 Hotels in Orlando
A recent review
5 of 5 stars Reviewed November 1, 2013
1hungrychef Jacksonville, Florida
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200 reviews from our community

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113
38
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Legacy Vacation Resorts-Lake Buena Vista
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Jacksonville, Florida
Top Contributor
151 reviews 151 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 1, 2013

We stayed here in the middle of October. Clean, neat, lots of room but most of all quiet and peaceful. This is really a oasis in the middle of all the madness of Downtown Disney and the traffic and resturants have to say we willl book again if we get the chance. Staff was friendly and courteous

Was this review helpful? Yes 3
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, We're thrilled to read that you had a pleasant stay with us here at Legacy Vacation Club in Lake Buena Vista. Thank you for taking the time to leave this review, and for the comments regarding our guest rooms, location and staff. Please come visit us in the future, we'd love to see you again! Warm regards, Guest... More 

Manchester, United Kingdom
Top Contributor
171 reviews 171 reviews
22 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed October 24, 2013

Stayed here on two week timeshare weeks. Had a three bedroom accommodation, very clean with adequate room with the main feature being the master bedroom, lovely. There was no daily room service and did have to ring for a bedlinen change and towel change after a week (have never had to do this before). On the plus side this accommodation... More 

Was this review helpful? Yes 3
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Hello Karen! Thank you so much for taking the time to leave this review, it means so much to us. Please accept our apologies that our pool did not meet your standards. We have a maintenance plan in place, and renovating, improving and upgrading is an ongoing process for us. We're glad to see you found our location convenient. Please... More 

Kingston, New York, United States
1 review
4 of 5 stars Reviewed October 12, 2013

My parents are owners here and we just love the place. Everyone always says good morning, good afternoon and good evening. The staff is very friendly. The bartender Jessenia was fabulous! She was there almost every day to the point where we actually had to ask her if she had any days off! She was great and very accommodating. Overall... More 

Was this review helpful? Yes
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Hi Jodie, We really appreciate you taking the time to leave this review. Thank you for choosing Legacy Vacation Club during your recent visit to Kissimmee. Jessenia is a wonderful employee, as are all of our team members; we'll be sure to pass on this review to her! Please come visit us again soon! Warm regards, Guest Relations Legacy Vacation... More 

Clayton, NC
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 8, 2013

We checked into our room, which was not overly clean, the toilet was leaking and we were connected to another room. Which would not have been a problem if we could not see into the other room and hear everything in the other room. Needless to say it was not easy to shower and use the bathroom when strangers could... More 

Was this review helpful? Yes 1
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Heidi, Thank you for your feedback. Our goal is to ensure that each and every guest has a positive stay and we want to remedy and rectify all issues as quickly as possible. We sincerely apologize for not meeting your expectations and leaving our resort with a less than positive experience. We encourage you to contact us at 407-997-5000... More 

birmingham
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 8, 2013

My nan has a time share and we absolutly love it here, staff are always friendly and polite, the only problem is they never have the actual apartment you own available when you get there!! Idealy loacted not to far from anywhere and oldtown is fantastic love going there of a evening. Would highly recommend Legacy Resorts :)

Was this review helpful? Yes
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, Thank you for this lovely review! We're so glad to see that you've enjoyed your visits to Legacy Vacation Club in Lake Buena Vista. We apologize if you haven't been able to accommodated in your exact unit. We've thankfully been very busy recently and have experienced an increased number of bookings. This does not excuse this however, and... More 

Indianapolis, Indiana, United States
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 24, 2013

We spent a week at this resort and loved the experience! Close access to interstate 4, theme parks and attractions, restaurants close by, staff was courteous and friendly, rooms were large and furniture/bedding comfy! I would definitely return to this resort.

Was this review helpful? Yes 2
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Hi Ann, Thank you so much for taking the time to leave these details about your stay with us here at Legacy Vacation Club in Lake Buena Vista. We're thrilled to read that you enjoyed your time with us! We really appreciate all of the nice comments you had to make about our location, accommodations and bedding, but especially about... More 

Chattanooga, TN
Top Contributor
71 reviews 71 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed September 9, 2013

We just returned from a week-long stay at Legacy through out timeshare association. We had a 3-bdrm unit on the second floor. We have stayed at dozens of timeshare condos over the past 20 years and Legacy is by far the best when it comes to customer service. Andrew checked us in on arrival and immediately handled a minor issue... More 

Was this review helpful? Yes 2
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, Thank you for this wonderful 5-star review! We're thrilled to read that you enjoyed your stay with us here in Lake Buena Vista. We really appreciate you taking the time to leave these nice comments about your stay. As a family-friendly resort, customer service is our number one priority. Andrew and Sylvia are wonderful employees and we will... More 

Nashua, New Hampshire
Top Contributor
133 reviews 133 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed August 24, 2013

Our party of 7 stayed at the Palm Parkway location in a 3 bedroom. This unit sleeps 10. The size of the unit met our needs as did having 2 bathrooms. Overall, the unit was run down & in rough shape. You could see that some updates had been done like granite counter tops & paint. You can put lipstick... More 

Was this review helpful? Yes 4
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Mrs. Omalley, Thank you and we appreciate your feedback concerning your vacation experience here at Legacy Vacation Club in Lake Buena Vista. Please accept our sincere apology for the housekeeping and maintenance challenges during your stay. Please note that this is not the experience we pride ourselves on providing our valued guests. We do have an inspection process and... More 

Bowie, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 21, 2013

We request for a three bedroom, and the third bedroom was a pull out. The third room had stains on the sofa and the carpet had large stains. The Kitchen had a unclean smell, stains on the sofa in the living room, we did not stay the night. I review the photos on the internet and I was expecting the... More 

Was this review helpful? Yes 1
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Hi Angela, Thank you and we appreciate your feedback concerning your vacation experience here at Legacy Vacation Club, Lake Buena Vista. Please accept our sincere apology for the housekeeping challenges with your unit. Please note that this is not the experience we pride ourselves on providing our valued guests. We have do have an inspection process and we apologize that... More 

NY
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 10, 2013

The room had the adjoining door and we used both sides because my party was big. So we didn't have any noise from the other room as others mention. But I can see how they would hear as it is only a basic door and not a heavy duty door with insulation. The room appeared clean at first but after... More 

Was this review helpful? Yes 4
Stephanie C, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, Thank you so much for choosing Legacy Vacation Club in Lake Buena Vista. We appreciate you taking the time to leave this review. We're sorry to read that you experienced some inconveniences while staying with us. We apologize if your room did not meet your expectations, and especially for any insects you might have found in your bathroom.... More 

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