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Legacy Vacation Resorts-Lake Buena Vista

8451 Palm Pkwy, Orlando, FL 32836-6414 (Formerly Celebrity Resorts)
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Legacy Vacation Resorts-Lake Buena Vista
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220 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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    (51)
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There are newer reviews for Legacy Vacation Resorts-Lake Buena Vista
See the most recent reviews
Framingham, Massachusetts
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 24, 2015

The hotel room assigned to us by Legacy Vacation Resorts in Orlando for 3 nights was such a disaster that it I cannot adequately describe the situation. As documented in the enclosed pictures, the toilet and shower in the room were not even operational. I travel extensively (~50 countries) and this was the worst hotel I have seen. If I... More 

Was this review helpful? Yes 7
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Richard S. Thank you for your review and feedback regarding your experience with us. Please allow us to apologize for the oversight that we made upon your check in. We inadvertently checked you into a room that was in the process of being renovated and not ready to be rented. We understand that you were very dissatisfied with our... More 

Yardley, Pennsylvania
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed May 13, 2015

In my 25 years of staying at vacation clubs this has to rank dead last. If you enjoy listening to the people in the next room , then this is the place for you. You walk into your room and there are doors inside your room that go into the next room. I'm just shocked that Interval Int'l booked us... More 

Was this review helpful? Yes 2
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We apologize for any inconvenience and appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 7, 2015

I brought my staff for fun and relaxation. We arrived later than anticipated. Brandon Reeves went out of his way to make sure we got settled in, he gave us coupons for restaurants, he gave us directions to where we were going, made sure we had linens and extra mattresses. He was so pleasant and accommodating. The facility was clean.

Was this review helpful? Yes 1
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Melissa J, Dear Robin O, Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 4, 2015

Upon arriving, I had my doubts. Check-in was a bit chaotic. The front desk seem to be understaffed and the check in process took quite some time. When we actually received the map and directions to our room we did not realize we would have to go across the street. Staff was very unclear as to where our room was.... More 

Was this review helpful? Yes 1
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Robin O, Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next... More 

Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 15, 2015 via mobile

This hotel is a great stay for the price. Most important thing of all this place was CLEAN which is hard to find in highly touristic areas. Stayed in a two bedroom suite. It was roomy and had all the amenities one would expect. It is close to many restaurants, disney and other points of interest. Unfortunately although i wanted... More 

Was this review helpful? Yes 2
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, Dear Guest, Thank you for choosing to vacation at Legacy Vacation Club and for your feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 15, 2015

Upon arrival and check in, there were roaches inside the wet bar and one of the mattress was in poor condition and unacceptable. The next day all issues very reported and assigned to another room with some hesitation. Overall, the resort needs upgrades and maintenance. Even though the price was slightly higher compare with other resorts and hotels in the... More 

Was this review helpful? Yes 2
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Lourdes M, Thank you for taking the time to review our property regarding your recent stay with us. We service many guests in our resort and our main goal is to provide clean and comfortable accommodation and an exceptions customer service. Consequently We're very concerned we failed to provide you with the service, amenities, room and resort appearance which... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 13, 2015

I just found out that I have been charged an additional levy for cleaning! The receptionist 'Melody' confirmed at first booking that 2 cleaning visit will be free for the 16 days stay... We had to wash our own towel and bedsheets!!!!!!! Also the bathtub is unsafe and slippery . The furniture and accessories are dated. he rate being charged... More 

Was this review helpful? Yes 3
Julissa M, Guest Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Fradchowco, Thank you for taking the time to review our property regarding your recent stay with us. We service many guests in our resort and our main goal is to provide clean and comfortable accommodation and an exceptions customer service. Consequently We're very concerned we failed to provide you with the service, amenities, room and resort appearance which would... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 10, 2015

When i went to the hotel with hope that i will have a great time with my family but it went downhill. The service was dreadful because the secretary was useless and unhelpful and we had to come back and renew the card and it was the first day! Throughout the whole time I stayed, which was two weeks we... More 

Was this review helpful? Yes 4
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Francis C, Thank you for taking the time to review our property regarding your recent stay with us. We service many guests in our resort and our main goal is to provide clean and comfortable accommodation and an exceptions customer service. Consequently We're very disappointed that our services didn't meet your expectations. We are a timeshare resort and the... More 

Orlando, Florida
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed March 25, 2015

The staff went out of their way to be friendly and helpful. Although there was a sign to have their free breakfast to listen to their timeshare spiel, there was no mention of it or push which was welcome. The pool was small and packed! They put movies on a big screen at night and there were lots of people... More 

Was this review helpful? Yes 1
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear Guest, Thank you for your feedback. Our goal is to ensure that every guest has a positive vacation experience and we want to remedy all that should be. We sincerely apologize for not fully meeting your expectations and having left our resort with a less that positive experience. We do appreciate and hope you might reconsider vacationing with us... More 

Fort Lauderdale, Florida
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 22, 2015

We arived Thursday the March 19th around 4p and the room was great! We changed our clothes and headed to Downtown Disney. We got back to the room around 1030p to find the room infested with mosquitos and not just a few but 30+. So I called the front desk and they sent maintenance up asap. Once they got to... More 

Was this review helpful? Yes 2
Julissa M, Public Relations Manager at Legacy Vacation Resorts-Lake Buena Vista, responded to this review

Dear alisa0821, Thank you for choosing to vacation at Legacy Vacation Club and for the positive feedback! Our goal is to provide exceptional vacation experiences that will give you memories of a lifetime. We appreciate you taking the time to comment on the time you've spent at Legacy Vacation Club. We look forward to seeing you again on your next... More 

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