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BEST WESTERN Lake Buena Vista Resort Hotel

3.0 of 5 2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
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BEST WESTERN Lake Buena Vista Resort Hotel
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BEST WESTERN Lake Buena Vista Resort Hotel
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1,634 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Lake Buena Vista Resort Hotel
See the most recent reviews
Grand Island, New York
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2012

We have stayed at this hotel every summer since the summer of 1994. Over the years we have enjoyed the staff which always make us feel like this is our "second home"! The rooms are always clean and the staff is quick to help if there is a problem in the room. Since we are a family that continues to... More

Was this review helpful? Yes 1
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Tamara thank you for your wonderful review, As you know our much of our staff has been here for many many years and with that time comes a pride and level of service that you cannot find at any hotel or resort. I am so thrilled to hear that you enjoyed our newly remodeled fitness center, Families like yours is... More

Illinois
Top Contributor
66 reviews 66 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed August 24, 2012

Where do I begin.....When I booked to stay last year I was excited to see that they offered a complimentary breakfast. You don't see that much around the Disney area, and since we have been trying to stay at all Best Westerns I booked it. Well...fast forward to this year. We were going to be in the area again this... More

Was this review helpful? Yes 2
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Pam thanks for your 2nd review. I am sorry that this year’s stay was not as good as last years. We offer many different rate plans online some with continental breakfast some with full buffet breakfast and yes there are a lot of rate plans that do not include breakfast at all. This is also true about room views, microwaves,... More

Sarasota, Florida
Contributor
12 reviews 12 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 22, 2012

My husband and I just returned from a one-night stay at this hotel and found it very nice. Everyone very friendly. We found the breakfast buffet very good with lots of variety - especially liked the waffles and omelet stations. Plenty of fresh fruit also. Our room was very clean and the beds comfortable. Only thing amiss would be the... More

Was this review helpful? Yes 1
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Miss Nancy I am glad we could make your stay so enjoyable. Our Food and Beverage Department is constantly changing and upgrading our buffet so we always have a fresh variety of food with many healthy selections along with popular favorites. I have reported the screening issue to our engineering department and we will get it corrected right away. Hope... More

Bristol, Connecticut
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 21, 2012

This hotel is so tired and screaming for attention. After checking into my room I noticed immediately the stale, old cigarette smoke that is covered by perfumed cleaning products. I checked the bed linens and found several hairs on the pillows and and one bed had soiled sheets. Checking the very old bathroom I found the toilet not entirely scrubbed... More

Was this review helpful? Yes 1
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Deb, I am sorry we did not meet you expectations during your recent stay. I thank you for bringing the Housekeeping issue to my attention and I assure you that all of your concerns will be brought up with the housekeeping team. Our Disney view rooms have to be booked to guarantee there availability, they are the first rooms to... More

Cedar Key, Florida
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 20, 2012

The hotel was ok, and not too bad for the money. We had booked online with another site, and arrived to find another fee I had to pay. They said it was stated online when I paid for the room, and so I looked after arriving in the room. Yes, the fee was mentioned, just not obviously. The room had... More

Was this review helpful? Yes 4
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Micki, Please accept my apologizes for any misunderstanding with the resort fee. This is not something we try to hide or sneak in. Many of our bookings come through other companies such as exedia and we try hard to make sure we have full discloser of the resort fee with our arriving guest. I am glad we met your expectations... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2012 via mobile

Although the hotel maybe a little dated the staff made up for it. Best customer service I have experienced in a long time. All employees seemed to really care. The rooms were clean and a nice size. The lobby and pool area were nice more update then the room but all around a great stay

Was this review helpful? Yes 1
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

At Best Western Lake Buena Vista we pride ourselves on outstanding guest service. We are so glad we could meet you expectations and make you trip a memorable one. Thank you for your great review and we hope next time you are in the area you will consider us for your accommodations. Thank you again. More

Norfolk, Virginia, United States
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 16, 2012

First off, the hotel needs to be updated! We were in our room for about 3 hours with the air turned all the way down and it was still hot and humid in the room. We called for service and they were quick to get there. The maintenance guy tried telling us that the reason it was warm was because... More

Was this review helpful? Yes 5
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Amy thank you for your review. Please rest assured the experienced that you had is not typical. Our housekeeping team cleans our entire guest rooms top to bottom between guest, I will address the coffee maker directly with them. As far as fire safety we are required to meet and maintain standards put in place by our local officials, which... More

Lake Worth, Florida
Reviewer
3 reviews 3 reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed August 16, 2012

Security and safety are 100% at the Hotel.Free Shuttle to parks, down town disney is 7minute walk or ride. Spatular view of fireworks . The Perks of this hotel is awesome, budget friendly and the focus is on customer satisfaction. Anyone who has every traveled to orlando knows "Lake Buena Vista "Best Western" is Ideal place to stay. Towels are... More

Was this review helpful? Yes 34
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Thank You Sumpter. At Best Western Lake Buena Vista we pride ourselves on guest satisfaction. We are also constantly making improvements. When you are back in town come check out our new pool furniture and renovated elevators. Thanks again for your wonderful comments. More

Kernersville, North Carolina
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 8, 2012

Living in Fl, and as big Disney fans, we are lucky to visit Walt Disney World quite often. In the past, we always made a point of staying at the Disney resorts because of the atmosphere and "perks" offered with them; however, after a surprise job loss we didn't want to disappoint our children and cancel the Disney trip we... More

Was this review helpful? Yes 5
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Hello fellow Floridians, thank you for your review. I am glad we could provide a viable alternative for you at a great value. Please let me know if you have any suggestions on how we could have made your stay more magical as we would welcome any and all feedback. Hope to see you on your next visit to come... More

London, United Kingdom
Top Contributor
156 reviews 156 reviews
50 hotel reviews
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed August 8, 2012

stayed at best western lake buena vista during my vacation to walt disney world in orlando. the hotel itself is adequate, the room is fairly large, the bathroom and toilet is more modest in size. the location is good, it's walking distance to downtown disney, around a 10 mins walk. there is free shuttle every morning at 8 am that... More

Was this review helpful? Yes 3
waldchristopher, Rooms Division Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Phillip thanks for stopping by and being our guest during your travel to the US. I am glad to see you enjoyed our location and close proximity to a large variety of restaurants and attractions including the Downtown Disney area. We also offer dining options on property including Pizza Hut, Traders and our full service bar Flamingos. Hope to see... More

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Additional Information about BEST WESTERN Lake Buena Vista Resort Hotel

Address: 2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Lake Buena Vista Resort Hotel 3*
Number of rooms: 325
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Also Known As:
Best Western Lake Buena Vista Hotel Orlando
Best Western Orlando
Orlando Best Western

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