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BEST WESTERN Lake Buena Vista Resort Hotel

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2000 Hotel Plaza Boulevard, Lake Buena Vista, Orlando, FL 32830
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BEST WESTERN Lake Buena Vista Resort Hotel
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BEST WESTERN Lake Buena Vista Resort Hotel
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1,818 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN Lake Buena Vista Resort Hotel
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South Florida, Florida
Contributor
13 reviews 13 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 22, 2013

For this trip the location and low cost trumped anything else, so we reserved 1 King room at this hotel. Much to my surprise the hotel was kept very clean, staff was very pleasant, and our room was quite spacious and comfortable (with a balcony!). Even though there are many guests flowing through the hotel, many with kids for Disney,... More 

Was this review helpful? Yes 1
Dahlonega, Georgia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed May 21, 2013

We chose this hotel based on a discount offered by an independent website. Based on the pictures, the hotel seemed nice and was very close to Disney. This was our first experience staying outside of Walt Disney World. Pros: - Very good location. Close to WDW entrance. - Downtown Disney is less than 1 minute away. - Affordable pricing. Disney's... More 

Was this review helpful? Yes 4
Mike B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Hi. I wanted to write to thank you for your very detailed review of our hotel and your recent stay with us. We appreciate both good and bad comments, and use them to hopefully improve for future guests. We hope you will give us another oportunity at some point to show you we can be better than you exerienced. Sincerely,... More 

Jacksonville, Florida
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 18, 2013

We needed a last minute hotel for an unexpected overnight stay at Disney, so we found this for a great price on Expedia Last Minute Deals. Was very impressed by the property. Beds were very soft and comfortable with plenty of pillows. We had a balcony with furniture, a mini fridge, and a nice area for getting ready, should you... More 

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Jacksonville
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 16, 2013

We have stayed here a few times now. The hotel is close to Downtown Disney and other area shopping and restaurants. The price is always competitive for the times of year and surrounding hotels. The rooms are large and even have a balcony with patio furniture. There was plenty of towels, and even the days we left at almost noon... More 

Was this review helpful? Yes 2
Lawrenceville, Georgia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 15, 2013

I have never been to Disney and decided to go with a big group of people. we all booked out rooms (a total of 3 rooms) the other two rooms had a great view of Disney but I didnt have one even though I paid extra to get the same view. (We all rented the exact same room) We tried... More 

Was this review helpful? Yes 4
Mike B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Hi. We apologize for not meeting your expectations during your recent stay. I would love to talk with You further about it, if you happen to read this and can call me at the hotel. I would like to have another opportunity to show you we offer a better experience than you had recently. Sincerely, Mike More 

pennsylvania
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 15, 2013

On a whim we decided to extend our Disney vacation. Because we had already checked out of our original hotel, we called AAA to see what was available in the area. AAA gave us a great rate for the Best Western and there was availability on a Friday night. We only stayed the one night but it met our family... More 

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Louisville, Kentucky
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 12, 2013

We stayed May 3-7, 2013, party of 5 adults, it had been 10 years since I had stayed here last. Upon check-in the staff seemed a little unorganized. I had already purchased Disney Park tickets online and had requested a roll away bed upon booking, and obviously that didn't show up on their computer because I had to ask for... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 12, 2013 via mobile

This hotel has horrible customer service. The restaurant staff works multiple locations. The room was renovated but the bathroom was not. We often had to call down for things that are standard. The heated pool was not heated we were made to believe the pool was cold due to rain. The location was good but I wish I would have... More 

Was this review helpful? Yes 1
Mike B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Hello . I appreciate you taking the time to let us know about your recent stay. We attempt to deliver a good stay at a fair price to all of our guests, but we obviously did not meet this goal with you. I apologize for that. We will use the things you mentioned as a training opportunity for the departments... More 

Miami, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 8, 2013

I should have listened to the reviews, but I decided to give this hotel a chance. I should never had done that, the check in was fast, the lobby was ok but then we took the elevator to the room... The hallways had a terrible smell, same as the room. The bathroom was dirty. The beds had black dots all... More 

Was this review helpful? Yes 6
Mike B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Hello, and thank you for taking the time to write a review, although I wish we could have done a better job of making your stay a better one. I will pass on your comments regarding your room and the hallways in hopes of improving for future guests. As for the breakfast, hotels with full service restaurants like ours, are... More 

Tampa, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 8, 2013

My trip started out by trying to be hustled by a Valet for $10 per night. The valet parking spaces are close to the entrance. If you do not select valet parking you get the not so choice spots. The next morning I was informed that my free breakfast was continental and if I desired a hot breakfast I could... More 

Was this review helpful? Yes 2
Mike B, Front Office Manager at BEST WESTERN Lake Buena Vista Resort Hotel, responded to this review

Thank You for letting us know about your recent stay. I apologize we did not meet all of your expectations. I will be sure too pass on your comments about the valet parking. As for the breakfast, only Best Western's without a kitchen, are required to offer a free hot breakfast. We have a full service kitchen that offers breakfast... More 

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