The staff was pleasant and was able to get everything done fairly quickly. I went up to my room. I had booked through Best Western for the room and had reserved a Disney View room. I didn’t know I was going to get my credit card charged right away but it was, so that was unexpected. When I went to... more

We really liked the view and the room was about what we expected. Except for the 4 inch diameter hole in the bathroom ceiling (which we overlooked, since we had a view of the fireworks) right above the toilet. About half way through our trip, we awoke to water running out of the hole every few minutes. We went downstairs... more

Great location if you are staying at Disney, free shuttle buses to all the Disney Parks and Downtown Disney. Also close to Sea World & Discovery Cove. Very clean. Pool is open 24 hours - which my kids LOVED. Breakfast is not free, but is very affordable (it was cheaper than eating out at Denny's). Staff was very attentive. One... more

Like others I was very disheartened by reading reviews on this site, worried that I chosen an unpleasant hotel for our trip. Boy, was I in for a treat. Firstly, the hotel looks just lovely. The entrance lobby is very impressive and well maintained. Mostly I was impressed by how friendly and helpful all the staff were, always eager to... more

Room was very clean. Conveniences were excellent. Restaurant food was excellent as was the restaurant staff. more

As soon as we walked into our room we saw that the bathroom needed maintenance. Caulking around tub and shower fixtures was gone and in bad shape throughout entire bathroom. It was very difficult to cool down the water in the shower and very hot water filled the toilet with every flush. Toilet seat was always wet from steamy water... more

Very nice facility. Hotel is not properly staffed. There is one clerk on duty at night. She will not answer the phone at the front desk if she is busy. She stated that the hotel had operated that way for several years. "The breakers to our room tripped and we had no electricity." Also, they charge a "resort fee" of... more

My family and I recently stayed at this hotel for our trip to Disney. 1. The front desk.... AWESOME! the front desk Manager when we checked in (I cant remember his name) was hilarious, we were so tired but he had us rolling from the minute we walked up to the desk! FABULOUS service 2. The room...... Better than expected!... more

BRITISH TRAVELLERS REVIEW. After reading many reviews we were abit worried about what to expect but need'nt of been as we were very pleased with the hotel.We requested a room with the disney fireworks view(highly recommend) which we got for no extra charge.The room was cleaned every day with fresh towels daily.Beds were very comfortable.I think americans have a higher... more