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Sheraton Suites Orlando Airport

#99 of 327 Hotels in Orlando
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7550 Augusta National Drive, Orlando, FL 32822
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Sheraton Suites Orlando Airport
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Sheraton Suites Orlando Airport
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629 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

Wonderful hotel. Close to airport. Great staff -Ana Luisa super nice and helpful. A Great location to all Orlando has to offer. I would recomend this hotel to all my friends and family. Can't wait to come back to Orlando

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Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I had just left a hotel where I had a terrible experience so I used tripadvisor again to randomly pick another hotel in the area to stay at which was The Sheraton Suites Orlando Airport. My expectations were pretty low for some reason, but I got my socks knocked off. The customer service was excellent and top notch. This really... More 

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Oslo, Norway
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Large rooms, comfortable bed and a good breakfast. All you need for a airport hotel. Easy to find the free shuttle. Arrived at 1 am, and it took 20 minutes before the bus arrived, not too bad. Didnt use the pool, but it looked nice

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Chelsea, Michigan
2 reviews
5 of 5 stars Reviewed 1 week ago

Bill from Maintenance at the Sheraton Suites Orlando Airport was amazingly helpful during our meeting. He was quick to respond to requests and helped me move twice. Bill worked extra to get our meeting room setup, including fixing electric issues. What struck me most was his friendly and relaxed approach as he responded to requests. Thank you, Bill!

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Jaime I, Manager at Sheraton Suites Orlando Airport, responded to this review

We are glad that Bill was able to assist in making your meeting successful. Our team members are always so excited when a guest remembers their names. Bill will be happy to hear that he made your experience memorable and we are looking forward to seeing you again. More 

Chicago
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Jaime and Bill in Maintenance were great and helped me out when needed. Front desk staff was top-notch as well. Breakfast is better than you get at most hotels and better than the Sheraton Suites Miami airport where I stayed previously. Overall a nice property. Recommended.

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Top Contributor
53 reviews 53 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was greeted by a very friendly woman at the check in desk. She was extremely nice and very helpful. She explained all the amenities and directed me to my room. The room was quite and a nice size. I like the suite, because I can close the bedroom door and make it even quieter. I chose to go down... More 

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Rosangela F, Front Office Manager at Sheraton Suites Orlando Airport, responded to this review

I was extremely pleased to read that you are planning on staying with us again during future trips to Orlando. Our suites, pool and location to the Airport are favorites with our guests and seemed to suit your needs. There is no excuse for one of my team members to appear grumpy, regardless of the time of day, and I... More 

Hawaii
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently spent two nights at the hotel. It is a typical airport property. The rooms are OK but if you are on the ground floor are very noisy especially overlooking the pool. Room was clean and well maintained. Ladies I encountered on check-in were pleasant, professional and caring. The snack bar has food 24 hours a day. I didnt... More 

Was this review helpful? Yes 1
MarlonR2, Manager at Sheraton Suites Orlando Airport, responded to this review

I am glad that you had a good experience with our front desk staff, and I also appreciate the positive feedback regarding the breakfast service. I was disappointed to hear about the grooming of some of my staff members. It certainly sounds like we have opportunity to improve here, and I will address this immediately with my associates. We certainly... More 

Contributor
19 reviews 19 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here before and after a cruise as I am a huge SPG fan. This place is old, dirty, musty, and has the worst customer service of ANY hotel I have ever stayed at, and I travel every week so I should know. I had to wait for over 20 minutes to even check in at the front desk,... More 

Was this review helpful? Yes 1
Rosangela F, Front Office Manager at Sheraton Suites Orlando Airport, responded to this review

We certainly agree that Starwood has one of the best Loyalty programs in the industry and we appreciate you being one of its faithful members. We finished the last stage of our multi-million dollar renovation only in September of last year and were therefore surprised to read about your impression regarding the property condition. While our cleanliness scores are year... More 

atlanta
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cecilia, who works serving at the breakfast buffet, was such a ray of sunshine and kind person that she made our experience at this hotel lovely. After a cool and unwelcoming check in....she absolutely changed my mind about this hotel. Well done Cecilia, this hotel is lucky to have you.

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Cocoa Beach, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Only stayed one night for early flight in the morning. Great location, free shuttle, every staff member was very friendly, efficient and professional. Room was comfortable, bar was great...had appetizers..pot stickers were good and the chicken wings the best ever. Will definitely stay again and highly recommend it to my friends.

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MarlonR2, Food & Beverage Manager at Sheraton Suites Orlando Airport, responded to this review

We are glad we made you feel comfortable during your brief stay with us. As Food & Beverage Manager I was absolutely delighted to read your comments regarding our newlyrenovated Sky Bar and I have shared your culinary experience with our kitchen staff as well. We consider your recommendation to your friends the highest compliment you can give us and... More 

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