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Crowne Plaza Orlando Downtown

3.5 of 5 304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
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406 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Orlando Downtown
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Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 28, 2012 via mobile

My husband and I stayed 2 nights here as a little weekend excursion and agreed with each other that they miss the mark on a lot of little things. The parking lot is tight and it would be nice if there were posted signs on where to exit. My husband has a large truck and navigating was tough. The service... More

Was this review helpful? Yes 1
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review

We appreciate your response in regards to what we could do better. The parking lot can be a bit tricky for a larger truck to get in and out. However, we do have another access point that we use for large trailers and trucks to enter the back corner of our lot with plenty of truck parking. We are more... More

Miami, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 25, 2012

I stayed here for 2 days for Thanksgiving with my family. I was told that this was a 4 star hotel by hotwire, but at best it is a 3 star. First of all, it is located on the outskirts of Downtown Orlando, also known as the ghetto! I wanted to purchase a few snacks from a supermarket less than... More

Was this review helpful? Yes 2
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review

Thank you so much for your feedback. I'm happy that our guest service agents were helpful and courteous. We appreciate you choosing us for your Thanksgiving vacation! As far as our location goes, like most cities, we are close to many different areas being so nearby Interstate 4. The hotel itself is located less than 1 mile and on the... More

Chicago, Illinois
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 19, 2012

Stayed here for vacation and work. The hotel is nice with very big rooms. Biggest problem is it is right next to the interstate and the road noise was loud, enough to keep me up at night and wake up early in the morning. They also charged me for parking, but I did not have a car. They gave me... More

Was this review helpful? Yes 1
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review

I'm glad that you enjoyed the rooms at our property. I apologize for the road noise that bothered you during your stay. I am also sorry that we misposted the parking charge onto your room. If there are any other issues with your bill feel free to call our hotel and ask to speak with me and I would be... More

Munich, Germany
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 10, 2012

We really enjoyed our stay in the hotel. The room was large and nice but especially at night it was a little loud because of the highway. The hotel offers a shuttle which drives you downtown and also picks you up again. Breakfast was really nice.

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Perth, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 4, 2012 via mobile

Excellent hotel.Fabulous room including decor, beds and pillows.Great room service with good pricing. Bistro and bar also good service and choice... happy to help with gluten free requirements.Has a smallish pool as well.WIFI excellent.Half hour drive from the airport. Some road and rail noise as close to the freeway and railway line. My only criticism is location. Stayed here to... More

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Florida
Top Contributor
73 reviews 73 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 3, 2012

My husband and I were in town for a concert at The Social on Orange Avenue. This hotel is conveniently located minutes from this location; it's also real close to the Amway Arena if you're ever attending an event there. The hotel was decorated in a modern way; our rooms were the same. Our room faced the interstate (I4) however... More

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Miami
Top Contributor
154 reviews 154 reviews
124 hotel reviews
443 helpful votes 443 helpful votes
2 of 5 stars Reviewed October 23, 2012

I spend 100+ nights per year in hotels traveling to Orlando regularly. My review is based on the propertys 4 Star rating and my other Crown Plaza experiences. The Good Stuff: Excellent rate thru Hotwire Property was recently refurbished/updated Friendly/hardworking valet guys Rooms are large and beautifully furnished Large wall mounted flat screen Bathroom offers good light and lots of... More

Was this review helpful? Yes 1
CrownePlazaOrlandoDT, Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings Bowman716, I'm happy to hear that you enjoyed the comfortable beds, that valet took care of you and that you noticed our hotel updates. It's nice to know that there were some strong positives during your stay. As for the issues that you encountered while staying at our property I sincerely apologize. We take pride in our front desk... More

Toronto, Canada
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 21, 2012

Few days ago we stayed in Crown Plaza Orlando downtown location.I have to share my experience with you. It is a 4 star hotel.( that was the rating on Booking.com) Room was nice- king size bed, kitchen sink, microvwave, coffee maker-but no little fridge to put even a bottle of water in.Front desk said they will provide it for eatra... More

Was this review helpful? Yes 1
CrownePlazaOrlandoDT, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear LanaDragon1, We are very sorry to hear about your unpleasant stay at our property. In regards to the mini-fridge, we do have them in our upgraded rooms in which case the extra space and fridge are included in the price. I'm sad to hear that traffic noise had such an impact on your sleep. We are actually testing new... More

Lakeland, Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 17, 2012

Older hotel. The front desk staff is nice and helpful. THe rooms are clean, but not all amenities. Nice sink and area in room. The restaurant is not very efficient. Very slow service. Rooms ok. Hotel had plenty of notice for event, but not prepared to accomodate.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear brightangels, Thank you for taking the time to write a review about your recent stay with us. I appreciate the compliments on the staff and the level of service provided. It encourages our team members to work even harder and consistently delight our guests. However, I would like to apologize for any inconvenience your restaurant experience may have caused... More

Jacksonville Florida USA
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 12, 2012

The main reason I wouln't stay here again was the noise factor. Kept awake all night by traffic and trains. I switched rooms but room they gave me had the same problem in addition the floor was wet. Asked for an inside room but the man at the desk told me all rooms faced outside. He apologized for the trains,... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear sspitzfaden, Thank you for your stay and leaving us a review. We are glad you found our staff friendly. We are disappointed to read that your stay was negatively impacted by the level of noise from the traffic and trains. We understand the importance of a good night's sleep and we apologize for any inconvenience caused you. If there... More

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Additional Information about Crowne Plaza Orlando Downtown

Address: 304 West Colonial Drive, Orlando, FL 32801
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
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Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando

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