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Crowne Plaza Orlando Downtown

#212 of 329 Hotels in Orlando
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304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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481 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, Florida
2 reviews
3 of 5 stars Reviewed 1 week ago

Car park (pay for valet or pay for self park) was fast & efficient, check in fast & friendly, however no welcome pak/bottle of water for club members. Fast elevator service, clean room. No washcloths & was told they were all in the laundry. (Tip to management - buy more!) the way the room was set up, the A/C was... More 

Was this review helpful? Yes 1
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear debenfl, I wanted to reach out and thank you for telling us about your recent stay. We appreciate all guest feedback, both positive and negative. I would like the opportunity to speak with you about your experiences. Please feel free to reach me at 407.843.8700 ext. 7115. I hope to hear from you soon. Sincerely, James M. Guest Services... More 

Chicago, Illinois
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for work as it was the least cost option- and it shows... not only does it sound like you are sleeping in between the north south lanes of the I-4 as other commenters mentioned but the internet barely worked- and when it did it was slow at best! I can live with the charge for parking- that's about... More 

Was this review helpful? Yes
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear IA_Farmer1985, Thank you for taking the time to post your review. We apologize for the shortfalls during your recent stay with us. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your expectations. We have taken note of your valuable comments and will use... More 

Margate, Florida
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is mainly a business hotel and we were not there for business. We chose this hotel when we went to the Rolling Stones concert because they had a shuttle bus. What we didn't know was that you didn't have to be a hotel guest to use their bus. There was a long line. The hotel itself was a typical... More 

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear parksmom95, I appreciate you taking the time out of your day to tell us about your recent stay. Thank you for making us the place you decided to stay for the Rolling Stones concert at the Citrus Bowl. I am sorry to hear you had issues during your stay, especially in regards to the shuttle to and from the... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

The hotel is conveniently located in Downtown Orlando. The room was nice and spacious, confortable bed and so on. But travelers be aware, I stayed in room 315 and had a brand new experience there. BUGS BED. Got bitten up in my forehead, my torso and hand. I told the lady at the front desk and she offered "a deep... More 

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Maria J, Thank you for taking time to tell us about your recent stay. I would love the opportunity to speak with you about the issues you encountered during the time you spent with us. Please let me know when you have a few minutes to talk. Sincerely, James M. Guest Service Manager More 

Fort Lauderdale, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

I really enjoyed my stay at Crowne Plaza Orlando, my room (suite) was amazing all worth it. Service was great, breakfast was good as well, staff were very polite and helpful at all times. Great service.

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear 694katyf, Thank you for taking time to tell us about your recent stay. I am happy to hear you really enjoyed the time you spent with us. It seems everything from the service to the food and beverage, everything was great, and I'm so happy to hear it. I hope next time you are in Orlando visiting you'll consider... More 

Trinity, Florida
Contributor
14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at this hotel because it was close (less than one mile) to the Amway Center. I called the hotel when considering our hotel options and was told that they provided a free shuttle to and from the Amway Center for concerts and that for our party of three adults, they had a one bedroom suite with a king... More 

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Mrsstaeckim Thank you for taking the time to tell us about your stay. I am happy to hear that overall you enjoyed the time you spent with us. Please accept my apologies in regards to the roll away bed situation, this issue isn't one that is acceptable and we are looking for solutions to the problem so that other... More 

Vancouver, Canada
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed 2 nights and everything was great. Pleasant staff, clean, easy parking. Convenient to get to and they offer free shuttle downtown. Our room was huge and very modern. Great bathroom and comfortable bed. I would not hesitate to stay here again on another visit.

Was this review helpful? Yes 1
Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Wendy R, Thank you for the great comments, we are very glad to hear that you enjoyed your 2 nights stay with us and you were able to take advantage of our shuttle service. We appreciate the time you took to let us know about your recent stay and we look forward to seeing you again in your next... More 

Seminole, Florida
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

A Crowne Plaza property is usually our first choice. My wife and I stayed for 3 nights with a lower, non-refundable rate. Mistake. First, on a positive note, the room was clean, the bed was very comfortable, and the housekeeping service did an excellent job.We arrived about 8pm on a Wednesday. $20 Valet parking per day or $17 self-parking per... More 

Was this review helpful? Yes 3
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 28, 2015

Getting onto /off highway 4 has never been easier and faster. The parking staff is very friendly and helpful, you do not get the impression you are being hustled, like you do at other hotels. Hong was especially helpful with almost everything from parking to concierge services. The lobby is rather small, but the room is large, modern, clean, and... More 

Was this review helpful? Yes
Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Lisa C, Thank you so much for your review of our hotel! We are glad you enjoyed the facility and so happy to hear our staff member made a positive impact on your stay. We hope to see you again when your travels bring you back to the Orlando area! Best Regards, More 

Tallahassee, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2015

I really like this hotel. It is located right off of I-4, so it is easy to get to most anything in the area. The rooms are really nice with very comfortable beds and pillows. The food and wait staff in the restaurant were great! My only complaint is that there isn't anything to do within walking distance.

Was this review helpful? Yes
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Debbie T, Thank you for sharing your feedback regarding your recent stay! We are glad to hear that we were able to meet your expectations with the hotel staff and amenities! Please be advised that our courtesy guest shuttle is available to take you any where in the Downtown Orlando within a 3 miles radius. Please check with our Valet... More 

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