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All 329 Orlando hotels

Crowne Plaza Orlando Downtown

3.5 of 5 Hotel   |   304 West Colonial Drive, Orlando, FL 32801
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Ranked #191 of 329 hotels in Orlando
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
Karen B Lake Worth, Florida
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339 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Lake Worth, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had gone for business, and had 4 rooms in total. Everyone of us had a wonderful experience. The staff was tremendous. Mallory, Matthew, Israel and Jewel to name some. The on site restaurant had some great food. The rooms were clean, comfortable and spacious. Was very pleased.

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello Karen B, Thank you for the wonderful feedback, especially about our staff and the cleanliness of our rooms! I am glad you enjoyed your stay with us. I will be passing along the kind words you had for staff including Mallory, Matthew, Israel, and Jewel. It was their pleasure to serve you. It was very nice to read of... More

Dubai, United Arab Emirates
Top Contributor
92 reviews 92 reviews
61 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for one night... Just to explore downtown Orlando... Nice rooms, a little worn, needs some updating, but your standard Crowne Plaza. Friendly staff, nice bar and restaurant area. Would return if I could get a good deal again...

Was this review helpful? Yes 1
ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello tomwmorton, Thank you for taking the time to give us your feedback. We are happy to hear you enjoyed your stay! We get very nice compliments on our rooms, and our restaurant. All of the rooms at the Crowne Plaza Orlando Downtown are meticulously maintained and offer the highest in amenities, including tile floors, granite countertops, wool carpets, real... More

Jacksonville, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago via mobile

Hotel was lovely, clean and modern and although didn't use pool it looked nice too! However, between traffic noise from the interstate and trains did not have a good night's sleep! If sleep is a priority would not recommend this hotel!

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello Karen R, Thank you for taking the time to share your kind words, especially about our convenient location and cleanliness of our rooms! We have several options available to help our guest's sleep better. We have complementary ear plugs at the front desk and our clock radios provide ambient sounds. It was very nice to read of your wonderful... More

Tampa, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

Words cannot describe the excellent customer serivce and assistance shown by Eve Hunt and Nicola Matthews were great to work with in Group Sales. Without their efforts and don't quit attitude, my planning would have been in vain. They are great to work with and a pleasure to keep you calm in them midst of pending disaster. Book your next... More

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings PaulaCME! Thank you for taking the time for giving us your feedback. Our sales and events team is the best in the Orlando area, and go out of their way for every guest! Thanks for the wonderful recommendations. The Crowne Plaza Downtown Orlando is the best choice in downtown Orlando to hold a conference or event. We hope to... More

Schenectady, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 weeks ago

Recently stayed to attend the NCAA Tournament at the Amway Center. We were treated very well and allowed to check into one of 3 rooms early. The free shuttle to the arena and to the downtown restaurants was a nice benefit. The staff at the front desk and in the restaurant bar area were excellent and we were treated very... More

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello jacar5, Thank you for your feedback! I am glad that you were able to enjoy the Crowne Plaza Downtown Orlando experience. Our complimentary shuttle service is certainly a popular amenity for our guests. Many of our guests enjoy being within walking distance to downtown’s venues such as the Bob Carr Performing Arts Center and the Amway Center. We will... More

Amsterdam
Top Contributor
55 reviews 55 reviews
43 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very nice receptionist! Paid parking-why...? Nice breakfast staff Small gym nice large pool great staff very nice receptionist paid parking a nuisance nice pool good beds fast room service but not very tasty at all

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello traveller12382, Thank you for taking the time to give us your feedback. We are happy to hear you enjoyed your stay! Due to our downtown location we have to regulate our parking, unfortunately this means we do have to charge for parking. We get very nice compliments on our rooms, and our restaurant. All of the rooms at the... More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very clean!!! Had a huge room!!! Huge bathroom and shower! negatives ...A lil rundown furniture needs updated very rundown! TV is nice but the cable is horrible!!! The signal coming in is unwatchable!!! So in my case I wanted to relax and watch TV I could not. The internet is "free" but very slow so you cant stream anything. NETFLIX... More

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings EATHOTDOGS! Thank you for taking the time to share your kind words, especially about our convenient location and cleanliness of our rooms! It was very nice to read of your wonderful experience and enjoyment with the decor of the rooms, public space and friendly, engaging staff. We are currently working on a plan to replace our TV's very soon.... More

Saint Augustine, Florida
1 review
4 of 5 stars Reviewed 4 weeks ago via mobile

The renovations were lovely and the staff was friendly and proud of their hotel. The boiler broke and we had no hot water for about an hour but everyone received a free breakfast the next day as compensation.

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ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello Joeysgolfergirl, Thank you for the wonderful feedback! I am glad you enjoyed your stay with us. As you noted our staff is 100% committed to providing excellent guest service. I am sorry that you were here when we momentarily lost hot water, it is a very rare occurrence here. (In fact since I have worked here it has been... More

Winter Haven, Florida
Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Called late morning (11 am) requesting an early check in around 2 pm. Was instructed to call back later about it. Called back (12:45 PM) again inquiring about an early 2 pm check in and was told that they could not guarantee one and to call back. AGAIN I called back (1:30 pm) asking for an early check in and... More

Was this review helpful? Yes 2
ccssvb, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Hello LallieG, Thank you for your feedback. I apologize for your inconveniences that you have had here. We do our best to honor early check ins when available, and I am sorry there was a miscommunication with our front desk. If you would like to discuss your issue further please feel free to contact me directly at Martin@downtowncrowne.com. Once again... More

Appleton, Wisconsin
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I paid around $2500 to stay here and I was devoured by bedbugs! I was bit 29 times! The desk manager 'Martin' wasn't the least bit compassionate about the situation, he offered me a refund of $100! Are you kidding me? I work in a hospital and I look like I have chicken pox, not exactly proper to show up... More

Was this review helpful? Yes 7
IHGCare, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear jsikkila, Thank you for taking the time to leave us a review. We regret that this visit was a disappointment. We have sent you a private message to further discuss. Sincerely, Pam G Case Manager IHGCare More

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Additional Information about Crowne Plaza Orlando Downtown

Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Crowne Plaza Orlando Downtown Hotel
Crowne Plaza Orlando
Holiday Inn Orlando
Address: 304 West Colonial Drive, Orlando, FL 32801
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Green Hotel in Orlando
#191 Top resorts Hotel in Orlando
#191 Spa Hotel in Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Official Description (provided by the hotel):
Experience the Crowne Plaza Orlando Downtown Hotel, the newest choice among downtown Orlando hotels. Located off I-4 in downtown Orlando, this address provides easy access to everything to see and do in Orlando. The urban, chic Crowne Plaza Orlando Downtown Hotel is walking distance to downtown s impressive entertainment venues such as Amway Center home of Orlando Magic, the Bob Carr Theatre for Performing Arts, 6 miles from Universal Studios, Sea World Orlando and 15 miles from Walt Disney World Theme Parks. The Crowne Plaza Orlando Downtown is 4 miles from Orlando Executive Airport (ORL), fabulous shopping, and a vast array of restaurants and nightclubs. We are only 13 miles from Orlando International Airport (MCO) and 10 miles to the Orange County Convention Center, Daytona 500 is only 48 miles away, and we are only blocks from the Citrus Bowl home of the Capital One Bowl, Champs Bowl, and the Florida Classic. Known as The Place to Meet, the Crowne Plaza Orlando Downtown Hotel is a premier venue for meetings and groups, and is located close to industry leaders such as Sun Trust, Wachovia, HD Supply, EA Sports, AMA, Orange County Courthouse, FAMU Law School, and Orlando Regional Medical Center. We are proud to be a Green Lodging hotel and our dedicated team of professionals looks forward to providing the ultimate in service. We are a 100% non-smoking hotel. ... more   less 
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