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Crowne Plaza Orlando Downtown

3.5 of 5 304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
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435 reviews from our community

Traveler rating
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    93
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chester Springs, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago NEW

I was recently at the Crowne Plaza/Downtown Orlando for four evenings. On the first day I arrived at the hotel I lost a hearing aid in the lobby after taking off a sweater. Hotel staff members including Nelson, Andrea, Chef G and Chief Engineer Junior Ramirez assisted me for almost three hours in trying to locate the hearing aid which... More 

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Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear L G L, Thank you so much for letting us know about your recent stay with all of the details right down to the names of some great employees! We have made sure that they have been told of your mention and thanked them for their great commitment to service. Thank you again for your comment and we look... More 

Corpus Christi, Texas
Top Contributor
131 reviews 131 reviews
45 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice holiday inn Bar leaves a little to be desired Rooms are nice Good service If you are going to see a show at the Amway arena this is the place. Free shuttle to and from the arena. Friendly and helpful personnel Easy on easy off highway 4 Great hamburger at the bar

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Tulsa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I was worried about staying here... Small Fitness Center... Horrible Reviews on Sound... It turned out to be a great stay! Our room even had an Elliptical Machine in it! We ate breakfast every day... Maria was fantastic! Room service was fast and easy... James, the manager, did a great job taking care of all our needs! He deserves a... More 

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Sanibel Island, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

The staff members in the restaurant/ bar area in the evening were at first non attentive and then outright disrespful, including the restaurant manager. They were not prepared for the number of people that were booked into the hotel and the restaurant area was not clean. Also, harsh lighting and dated ambiance. The rooms were noisy because the hotel sits... More 

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Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear deedeenye, Thank you for taking the time to let us know about your recent stay. Please allow us to apologize for the negative impression you had with the quality of the service you received. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are sincerely concerned when we fall short of your... More 

Miami, Florida
Contributor
15 reviews 15 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stay in downtown Orlando for business fairly frequently. I typically stay at either the Embassy Suites or the Double Tree. The Embassy Suites was booked, and I am not the biggest fan of the Double Tree. I never before considered the Crowne Plaza because it looks very dated from the outside. Well, I gave it a shot this time,... More 

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Senior Contributor
35 reviews 35 reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is fine - my complaint is with the alleged shuttle service. Stayed at this hotel due to its proximity to downtown where we were attending an event. Were told shuttle ran every 30 minutes & to come down a little before departure date. We rushed, arrived at appointed time, waited close to 25 minutes & no shuttle. Hotel... More 

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Clifton Heights, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of speaking to Danielle at the front desk today. I am coming to your hotel for a stay and I called her about 4 times in the matter of 20 minutes with my hundred questions, NEVER ONCE WAS SHE ANNOYED OR IMPATIENT!! She took each phone call as if I was one of her friends or... More 

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Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

As a loyal Intercontinental Hotels Ambassador member I try to stay with this group of hotels when I travel. Orlando has no Intercontinental so I took the next tier down with the Crowne Plaza, The hotel is average for the price but what it annoying is the fact it sits right on top of I-4. Even on the top floor... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Chas R, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. However, we sincerely apologize the noise challenges may have caused you. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value,... More 

Tampa, Florida
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent the night and next day for a Conference. The 1-bdroom suite was great. It was very roomy and wood-blinds at the windows, so no curtains. Equipped with a refrigerator and microwave was nice also.

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

They advertise that the rooms have balconies however they don't tell you that the doors to the balconies have to remain locked and the balconies cannot be used at any time. I will not stay at this hotel again.

Was this review helpful? Yes 1
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Amy W, Thank you for your review! We a very sorry to hear that you were disappointed for not been able to open the balcony door. Please accept our apologies and know that we do keep them locked per our hotel policy. I have taken note of your valuable comment and I will make sure to share it with... More 

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Additional Information about Crowne Plaza Orlando Downtown

Address: 304 West Colonial Drive, Orlando, FL 32801
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Orlando Downtown 3.5*
Number of rooms: 227
Reservation Options:
TripAdvisor is proud to partner with Travelocity, IHG, Expedia, Booking.com, HotelTravel.com, Hotwire, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Crowne Plaza Orlando Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Downtown Hotel Orlando
Holiday Inn Orlando
Hotel Style:
#5 Green Hotel in Orlando

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