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Crowne Plaza Orlando Downtown

#210 of 332 Hotels in Orlando
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304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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497 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Level Contributor
31 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I stay at a lot of IHG properties... the people always set the hotel apart. And the people here were AWESOME! The valet guys (Julian and Dujan) were great, even making the $20/day valet bearable. We were upgraded to a King Suite, which was great. Everything here was ideal!

Was this review helpful? Yes 2
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear maxdatraveler, Thank you for taking time out of your day to tell us about your experiences while you were staying with us. I am happy to hear you enjoyed your suite upgrade, and in particular our employees. I will be sure to share your comments with them. I hope next time you are in Orlando, you will stay with... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I called early in the day and the hotel confirmed that shuttle would pick us up when we arrived.After I arrived they said I was two miles beyond their three mile shuttle radius. This was at 9:00 P.M.and with a travel partner with mobility issues. When we got to the room the toilet and the t.v. remote would not work.

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings Karen M, I want to apologize for your experience during your stay at our hotel. I would like to discuss this with you further, if you agree to it. It is always important to hear about negative experiences, so that we can prevent them from happening in the future. I can be reached at vika@downtowncrowne.com. Thank you for your... More 

Indian Harbour Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is very well appointed. Being a corporate pilot I live in hotels. The breakfast meal is NOT included but the wifi is but is slow. I was in room 1002 and the view was nice but being right next to the road I did not sleep much with the traffic. To top that off the room joining this... More 

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings DennisStricklin, Thank you for your review of our hotel. The noise in the rooms from the highway are definitely an area we are working on. I do want to apologize for your experience with the sound from your neighbor's room. I am glad that the bed was comfortable for you. I hope that you will try our hotel again... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

I always find myself staying at this hotel every time I'm in Orlando. I love it there. From the valet guys to the housekeeping staff, everyone is so friendly and have a smile on their faces. Kyle (FD agent) is always helpful. I will continue staying here

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Jeffrey C. Thank you for sharing your comments about your recent stay. I am happy to hear everything was great, and that Kyle made such an impression. I appreciate your feedback, and hope to see you next time you visit Orlando. Sincerely, James M. Guest Service Manager More 

Tampa, Florida
1 review
2 of 5 stars Reviewed 4 weeks ago

The employee who reserved my room did me no favors. My room was over the valet parking lot and very close to Hughey Ave. (lots of traffic noise). This is not the fault of the hotel, but there were some guys in the room next to mine that were very loud all evening. I finally dozed off only to be... More 

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Hi Brian S, Thank you for your review of our hotel during your stay with us. I am sorry that you were unable to experience a good night's sleep because of noisy neighbors or noises from the outside. Noise from the outside is an issue we are working on with better sound barrier windows. We do understand how important rest... More 

Tampa, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

So I travel on business often across the state of Florida... This Crowne Plaza was very clean and well appointed. I was in the King Suite on the 11th floor - Awesome accomodations. Couldn't ask for more accept earplugs for the road noise from I4 - ALL NIGHT LONG. They do not have a daily member reception like the one... More 

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings rictravelsonbusiness, We always appreciate when the elite of our IHG Rewards club takes the time to review our hotel. I do want to apologize that you were not recognized at checkin, I do see that you received your welcome amenity points for your stay. We do have an IHG member's reception every Tuesday evening at 5pm. If you are... More 

Level Contributor
2 reviews
4 of 5 stars Reviewed July 30, 2015 via mobile

Stayed one night for business. Had my family with me. I liked that my car in the parking lot was so easily accessible because I had equipment in my car and I needed to go back and forth numerous times. The parking lot is very close to the hotel, not a large garage. Hotel was clean,lobby well appointed with infused... More 

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings Momsperspective, Thank you for your review of our hotel. It is never easy to share public space and am sorry that you had to experience people who had no respect for our other guests. I appreciate your details on what you did like. We hope that you will choose our hotel again when you are in the Orlando area.... More 

1 review
5 of 5 stars Reviewed July 26, 2015

Spent the weekend there, Nayesha at the front desk was amazing. And Luigi was very personable and friendly every morning. Great staff makes all the difference. Would come back 10/10. Give Nayesha a raise.

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings NateF! Thank you for your review of our hotel. Luigi and Neysha are some of our superstars and I am excited that you mentioned each of them personally. We hope to see you again soon! Best Regards, Vika Fifita Guest Services Manager More 

Gosford, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2015

We stayed here as it was close to the concert venue at Amway centre. They had a courtesy bus to take us there and pick us up and a great bar area where we could go before and after the concert. Breakfast was reasonably good but the rooms were absolutely fabulous. Comfy beds and very well appointed. Best of all... More 

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings EEddy, Thank you for your glowing review of out hotel. Glad to hear that the beds and room were to your liking. I hope you get to enjoy more concerts here, in the Orlando area and visit with us again! Best Regards, Vika Fifita Guest Services Manager More 

Waldwick, NJ
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed July 21, 2015

I go down every summer to visit my son, who lives in downtown Orlando,and this is the 3rd time I've stayed at this hotel. The people are so nice and helpful and friendly, from the minute to are greeted by the parking attendants, to the front desk, to the wait staff to the maids. If I had a problem they... More 

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear RGLA112, Thank you for your review of your most recent stay. I am happy to hear you enjoy the time with us, and look forward to seeing you next time you are visiting your son. We appreciate all of our guests feedback, good and bad as it helps us determine what we do well, and how we can improve... More 

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