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Crowne Plaza Orlando Downtown

#199 of 335 Hotels in Orlando
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304 West Colonial Drive, Orlando, FL 32801
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1 room 1 adult
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Crowne Plaza Orlando Downtown
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544 Reviews from our TripAdvisor Community

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Canton, Michigan
Level Contributor
52 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hotel is in a great downtown location. Gated parking. Staff is very friendly and willing to accommodate. Hotel lobby is really nice. Hotel rooms are clean and decent. Appears lobby had an upgrade or update. And rooms also went through that update. But the building is very old.

Helpful?
Thank Concerned38
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again Sincerely More 

Playa del Carmen, Mexico
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hard to complain. No room service at night or for late flight a serious shortfall but reception helps ordering from nearby restaurants. Hallways shabby but rooms in good conditions. Restaurant does not have great food but otherwise serves its purpose.

Helpful?
Thank Mario M
Jose A, Guest Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Special Thanks to Geraldo Cintron! The hotel itself can only go so far without excellent service and employees willing to put in the extra effort to make a stay perfect. He helped us on check-in and I totally appreciate it. Two thumbs up!

Helpful?
Thank Jeff D
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Jeff D Thank you so much for taking time to tell us about your recent stay. I am happy to hear you enjoyed the time you spent with us, and that Geraldo was able to make such a positive impact on your stay. I hope to see you again soon. Sincerely, James M. Guest Service Manager More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

We arrived 10:30 am and requested if we could check in early. The Director Huge Mouse and Kyle F D not only said yes but also switched the our regular room to a suite with NO charge. We had a 93 years old mother with us who was not able to get on and off the bed. They were even... More 

Helpful?
Thank Lisa T
Danielle R, Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Lisa T, Thank you for taking the time to tell us about your recent stay. I am delighted to hear that you were satisfied with your accommodations. We appreciate your positive comments regarding our customer service. Our staff members strive to provide an excellent experience to all of our guests. Thank you again and we look forward to seeing... More 

Gympie, Queensland, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for 2 nights and had a good stay. The staff were great and could not have looked after us better , it is a bit out of the way from the main drag but they have a shuttle bus running all the time . Restaurant was good and the beds were amazing . We would stay there again.

Helpful?
Thank Carl G
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Carl G. Thanks for taking the time to share your feedback with us. I am pleased to hear you had a good stay, and that you found our staff to be great, and were able to take advantage of our guest shuttle. I hope to see you again soon! Sincerely, James M. Guest Service Manager More 

Palm Bay, Florida
1 review
4 of 5 stars Reviewed 3 weeks ago

What a Difference people can make! I stayed here about a month ago and HATED it! The Front Desk Supervisor at the time (only a few months earlier) was horrible. I would have never stayed here, but my guest loved the suites. so I did. When I checked it I was greeted by Danielle. She was very pleasant. I Unfortunately... More 

Helpful?
Thank Amanda A
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Amanda A. Thank you for taking time out of your day to share your experience. I am pleased to hear you enjoyed your stay this time around, and were treated so well by our Front Office Supervisor Danielle. I will be sure to share your comments with her. I hope next time you are visiting downtown Orlando we'll be... More 

Monteverde Cloud Forest Reserve, Costa Rica
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

This hotel, was so perfect for our experience, going to the Buffalo Wild Wings Stadium; for the 2016 Citrus Bowl Game. The hotel is very clean, they have delicious citrus water to refresh you unpon arrival at the front desk, and the lobby and outdoor pool are nice. Aside from a bit of noise due to traffic, The place was... More 

Helpful?
Thank Virginia C
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Virginia C, Thank you for taking time out of your day to share your feedback. I am happy to hear you enjoyed your stay, and hope that next time you are in Orlando we'll see you again. Sincerely, James M. Guest Service Manager More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is great! Very clean and crisp! Pool and hot tub stays open later then most . They are both very nice! I have no complaints! The shower was awesome..good water pressure and it didn't run out of warm water during prime time.

Helpful?
Thank saralynn8624
Jose A, Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear saralynn8624, Thank you for the great comments! We are glad that you enjoyed your stay with us and look forward to seeing you back again soon. Best Regards, More 

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed December 30, 2015

The staff was very attentive to our needs....thanks to Monica who checked us in, Maria and Suzie at the bar, Terrell, Julian and Leo in valet parking were awesome. The shuttle team got us to the game and back to hotel safely. The landscaping and subtle artwork was very soothing. Rooms were clean and we felt very comfortable. A very... More 

Helpful?
Thank Lynn H
Jose A, Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Lynn H, Thank you so much for the great comments. We are so glad to hear that we were able to meet your expectations with the staff members and accommodations. We look forward to see you again soon. Best Regards, More 

Thunder Bay, Canada
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

Everything was excellent about our stay here! Staff was incredibly friendly, and Valet service was amazing! The rooms were incredibly comfortable and clean. We would love to stay here again. Sometimes you can hear the traffic, but we didn't really notice it.

Helpful?
Thank TBaytrippin
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear TBaytrippin, Thank you for taking time out of your day to share your experience. I am pleased to hear you found our staff to be so friendly, and the rooms to be so comfortable and clean. On a side note, we have a renovation for our windows planned for Q1 2016 and look forward to the positive results our... More 

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