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Crowne Plaza Orlando Downtown

#206 of 327 Hotels in Orlando
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304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
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457 reviews from our community

Traveler rating
    159
    116
    98
    56
    28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed yesterday NEW

Would highly recommend this hotel. All of the staff, from the valet to the front desk, to the maintenance personnel were extremely helpful and went out of their way to make sure I was satisfied. The room was very clean and the bed comfortable. Can't think of any cons for this hotel.

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Mesa, Arizona
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Stayed at this location for 3 nights. Property seemed dated and in need of upgrades. Pricey and didn't seem to fit with the room received. Room was clean and bed were very soft maybe time to replace. Bell Staff was great with shuttles to the downtown area.

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear kikialicia, Thank you for reviewing your stay with us, I appreciate you taking the time to do so. I'm happy to hear you enjoyed the complimentary shuttle service we offer, along with the assistance you received from our bellmen. Your comments about the bed in your room is important to us, and if you would kindly get in touch... More 

Sunny Central Florida
Top Contributor
63 reviews 63 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Was a little worried after reading some of these reviews. We didn't find it noisy - no earplugs in our room - and the free shuttle was perfect for the Jimmy Buffet Concert. Our suite was spacious and clean. The staff was super friendly from the valet who greeted us upon arrival and directed us to self park area to... More 

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear HappyFLTravelers, I wanted to thank you for telling us about your experience while staying with us. I'm happy to hear the hotel and its services contributed to a great weekend for you. Its great to hear that our team was kind and friendly and that you enjoyed Suite and its amenities, lastly of course our complimentary guest shuttle which... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

If you need a good nights sleep this is not the hotel for you. Thw hotel is a few blocks from the police station. Sirens woke us up.twice. then the train. Early the next morning the crane working on the building next door. If that wasnt bad enough we were awoken by a knock when they placed the bill under... More 

Was this review helpful? Yes 1
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear chaselilly, I appreciate you letting us know about your stay. We take our guests comments seriously, and look for ways to improve based on their suggestions and feedback. I apologize for the issues you experienced while you were here, if you would like to speak in more detail about your experience I would be happy to speak with you... More 

Doha, Qatar
Top Contributor
85 reviews 85 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was a nice hotel, stayed here for 4 nights, First hotel that provided ear plugs next to bed, so noise level was little higher because to the road next to it. I was little disappointed as it felt more like a holiday inn express than a crowne plaza, specially at the price. No Bell boy, check inn was simple,... More 

Was this review helpful? Yes 2
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Khurram-Dubai, Thank you for taking the time to review your stay with us. I am happy to hear that you enjoyed your stay, and appreciate your feedback on the noise level in the rooms. We take all of our guests comments very seriously, and always look for ways to improve our property and services so we can offer our... More 

Houston, Texas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In the past 2 1/2 years I came to Orlando on biz at least 8 weeks per year and have always stayed here. As I am returning to live in Orlando this is my last stay and I have to say Thank you to the staff and management. In the past 20 stays as in any family we have had... More 

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Walt-FL, Thank you for telling us about your recent stay, and the good times you've had staying with us. I'm happy to hear we have been your go-to hotel in the area over the last 8 years, thank you for your loyalty. It says a lot about a hotel when guests return year after year, and we're glad we... More 

Jacksonville, Florida
Top Contributor
89 reviews 89 reviews
15 hotel reviews
267 helpful votes 267 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As a world traveler, I have gotten to appreciate the finer hotel properties all over the world. I even enjoy more budget friendly travel if the service and value is good quality. This hotel had to be one of the worst places I have ever stayed. It is right next to the highway in downtown Orlando. If you are noise... More 

Was this review helpful? Yes 3
Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear 619LizH, Thank you for your review. Please allow us to apologize for the negative impression you had with the quality of the service you received and for the road noise. Please know that we are currently evaluating different options to correct this concern for some of our guests. Your feedback is very important to us as this assists us... More 

Badalona, Spain
Top Contributor
87 reviews 87 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 weeks ago

An ugly monolithic building just outside the downtown area. We were there on a busy week in Orlando, but for the price we had to pay we really expected so much more  The rooms were old fashioned and in need of a make-over. Noise isolation is very poor, although I was on almost the top floor the sound of... More 

Was this review helpful? Yes 1
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Mark R, I wanted to take the opportunity to thank you for telling us about your stay, and let you know that we appreciate your feedback. I am sorry to hear that your stay wasn't everything you had hoped it would be. We take our guests comments seriously, and do our very best to learn from the mistakes/issues to... More 

Rogersville, Alabama
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was in Orlando on business and stayed two nights. My room was upgraded to a King size bed for free. The food in the Restaurant was good and the room was clean and quite. I would stay here again if I am in Orlando for business.

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Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Bear35645, Thank you for the great comments, we are very glad to hear that you enjoyed your stay with us. We appreciate the time you took to let us know about your recent stay and we look forward to seeing you again soon! Best Regards, Jose A. More 

Calgary, Canada
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel was booked for me as part of a package for the training seminar i was attending at the nearby Executive Airport. The hotel has a location that falls in both the good and bad columns. When I first arrived, I was impressed with the staff at the valet stand and the desk staff. Very professional and quick. When... More 

Was this review helpful? Yes
Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear klysak, Thank you for sharing your feedback regarding your recent stay! We are glad to hear that we were able to meet your expectations with the hotel staff and amenities! We appreciate the time you took to provide your feedback at check out time and welcome the opportunity for improvement. We value you business and look forward to seeing... More 

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