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Crowne Plaza Orlando Downtown

#208 of 328 Hotels in Orlando
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304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown
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466 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Vero Beach, Florida
1 review
3 of 5 stars Reviewed 6 days ago NEW

When we arrived i was greeted by valet parking letting me know self parking was 17 per day and valet was 20. the room was nice and the shower was great with multiple shower heads. i didnt like that it has fake non-useable balconys. At the front desk I asked about the shuttle . the manager said that the shuttle... More 

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Clearwater, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I came here last week and had wonderful experience with Danielle, I came here again this week, and Danielle wasn't there to provide excellent customer service, but Alex was there and Did a very good job as well! I only returned here for the location, but the staff you have is providing phenomenal customer service! PLease recognize Alex and Danielle... More 

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Jose A, Public Relations Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Norman B, Welcome back and Thank you so much for letting us know about your recent stay. We are so pleased to hear that we were able to meet your expectations and can’t thank you enough for taking the time to recognize the staff members. We have made sure that they have been told of your mention and thanked... More 

Long Island, NY
Top Contributor
83 reviews 83 reviews
24 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I spent 2 nights in Orlando and the company put us up at the Crowne Plaza. I expect a few things when I travel; a clean comfortable room and a quiet, safe environment. The location was very convenient and the hotel is well kept and was very clean. The rooms were too loud for my liking (highway and local traffic... More 

Was this review helpful? Yes 1
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear NJNOMADtoo, Thank you for taking time to tell us about your recent stay. I am happy to hear you enjoyed the property and the dining options at the Bite Bistro. I also appreciate your feedback on the not so great parts of your stay. From the uncomfortable bed to the exterior noise, and lack of refreshed amenities in the... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza Orlando Downtown was surprisingly nice. The rooms were well appointed and the staff extremely helpful. There's a free shuttle that can take you to downtown and a car rental counter in the lobby for longer trips. I only had the chance to try the breakfast which was decent, although a bit pricey in my opinion. Try to... More 

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Tampa, Florida
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 2 weeks ago

We stayed two nights here on a long weekend trip to Orlando. The hotel is clean and beautiful with lovely staff. BUT it is right next to the main expressway and we were kept awake most of the night with traffic. Would not stay again.

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Wattsde, Thank you for taking time to tell us about your recent stay. I'm happy to hear you found our hotel to be beautiful, and our staff lovely. I am sorry the outside noise was such an issue for you. Please know we take our guests comments seriously and are currently taking measures to decrease the outside noise in... More 

Gainesville, Florida
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Review warnings confirmed by our stay. This location is right up against I-4 and a commuter rail line a couple of blocks away that uses the horn at at-grade crossings. We heard the train at least 3 times the first night of our stay. Most of the people at our business conference complained of insomnia because of the outside noise.... More 

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear 1kido, Thank you for sharing your feedback regarding your recent stay. We appreciate you taking time to tell us about it. I apologize the noise outside your room was too much for you to bear, we take all of our guests comments into account and are planning changes soon that should help a great deal with the noise. Again,... More 

Newcastle upon Tyne, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This would have been a perfectly fine downtown hotel, except that the noise from the road let it down. I understand that a hotel near a busy road or interstate will have a level of traffic noise. However, the balcony doors did not shut properly. This meant that it sounded as though we were actually sleeping ON I-4, rather than... More 

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Anne S., Thank you for taking the time to tell us about your recent stay. I am sorry we were unable to accommodate your request to move to another room, as we were indeed fully booked. I am glad to see however you were treated well by our friendly staff. Next time you are in town, please let me... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Started our stay with the most helpful and polite valet attendant. Check-in was a little concerning when the reservation was set-up for the wrong day/week. The front desk attendant was excellent and resolved the situation so quickly. Breakfast attendants where professional and helpful.. The guest room was magnificent and very clean, had such a beautiful sleep in a very comfortable... More 

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Roxy S., Thanks for telling us about your recent stay, I am happy to hear you enjoyed your time with us! It seems we were able to make up for the mix up at check in, with our outstanding service and our great rooms. I hope next time you are visiting Orlando, you will stay with us again. Sincerely,... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent a week here while working downtown. Although the neighborhood has nothing to recommend, the hotel and the staff more than made up for the location. I had a large two room suite with a mini kitchen and large bath. They were artfully furnished and quiet, at least in terms of hotel noises. I could hear freeway traffic through the... More 

Was this review helpful? Yes 1
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear wwcodysmom, Thank you so much for taking time to tell us about your stay. I am happy to hear that you enjoyed your time with us. While you mentioned that you did have some issues with the noise, I am so pleased to hear that our staff caring attitudes made up for it. I have already shared your kind... More 

Schaumburg, Illinois
1 review
2 of 5 stars Reviewed 4 weeks ago

We were first impressed with the service at the hotel. We were upgraded to a great room, but after that it was all downhill from there. The road noise is tough to deal with at night, but you can't change that. Everyday, when housekeeping cleaned our room, they took our towels, but never restocked; it was a constant call to... More 

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Jkeller80, Thank you for taking the time to tell us about your stay. I am happy that you enjoyed the upgrade, but sorry to hear that you encountered the issues you had. We always take our guests feedback very seriously, and take the opportunity to learn from the experiences and see where we can improve. If you would like... More 

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