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Crowne Plaza Orlando Downtown

#209 of 329 Hotels in Orlando
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304 West Colonial Drive, Orlando, FL 32801
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Crowne Plaza Orlando Downtown
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491 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

So I travel on business often across the state of Florida... This Crowne Plaza was very clean and well appointed. I was in the King Suite on the 11th floor - Awesome accomodations. Couldn't ask for more accept earplugs for the road noise from I4 - ALL NIGHT LONG. They do not have a daily member reception like the one... More 

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Level Contributor
2 reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed one night for business. Had my family with me. I liked that my car in the parking lot was so easily accessible because I had equipment in my car and I needed to go back and forth numerous times. The parking lot is very close to the hotel, not a large garage. Hotel was clean,lobby well appointed with infused... More 

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5 of 5 stars Reviewed 1 week ago NEW

Spent the weekend there, Nayesha at the front desk was amazing. And Luigi was very personable and friendly every morning. Great staff makes all the difference. Would come back 10/10. Give Nayesha a raise.

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings NateF! Thank you for your review of our hotel. Luigi and Neysha are some of our superstars and I am excited that you mentioned each of them personally. We hope to see you again soon! Best Regards, Vika Fifita Guest Services Manager More 

Gosford, Australia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here as it was close to the concert venue at Amway centre. They had a courtesy bus to take us there and pick us up and a great bar area where we could go before and after the concert. Breakfast was reasonably good but the rooms were absolutely fabulous. Comfy beds and very well appointed. Best of all... More 

Was this review helpful? Yes
Vika F, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Greetings EEddy, Thank you for your glowing review of out hotel. Glad to hear that the beds and room were to your liking. I hope you get to enjoy more concerts here, in the Orlando area and visit with us again! Best Regards, Vika Fifita Guest Services Manager More 

Waldwick, NJ
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I go down every summer to visit my son, who lives in downtown Orlando,and this is the 3rd time I've stayed at this hotel. The people are so nice and helpful and friendly, from the minute to are greeted by the parking attendants, to the front desk, to the wait staff to the maids. If I had a problem they... More 

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear RGLA112, Thank you for your review of your most recent stay. I am happy to hear you enjoy the time with us, and look forward to seeing you next time you are visiting your son. We appreciate all of our guests feedback, good and bad as it helps us determine what we do well, and how we can improve... More 

Orlando, Florida
5 of 5 stars Reviewed 2 weeks ago

Myt most memorable moment was experiencing the service received by danielle. this place is awesome. the 14th floor is nice with panoramic vierws of downtown. but the king suite is to die for. enjoy youre stray. ps. the valet is worth it.

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Leonardo S. Thank you for taking time to tell us about your stay. I am happy to hear you enjoyed the suite on the 14th floor, and the views really are beautiful. Most importantly thank you for sharing about Danielle, I will be sure to share your kind words with her. For most of us in this industry, the... More 

Birmingham, Alabama
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 weeks ago

I flew into MCO and booked the hotel due to its proximity to my meetings the next day. The hotel was easy to find but due to it being located right on the on ramp was little difficult to enter. Once inside I was extremely pleased. The Crowne name lived up to its billing. The hotel was nicely decorated, water... More 

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James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear waterbound1, Thank you for reviewing your stay with us. I'm glad to hear you enjoyed the visit, and happy to hear you liked the upgrade and the breakfast. I hope next time you are visiting Orlando, either for business or pleasure we will be at the top of your list for places to stay while in town. Sincerely, James... More 

Fochabers
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed a night on this hotel to attend the Rolling Stones concert in the Citrus Bowl on the 12th June. The hotel was busy with most people going to the concert. We arrived and dropped our car with the valet parking guy & entered the foyer to the music of The Stones which was piped throughout the public areas... More 

Was this review helpful? Yes 1
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear MaxwithKen, I wanted to thank you for telling us about your stay with us back in June. I'm pleased to hear you enjoyed the time you spent with us, and had a great time at the Rolling Stones Concert! We appreciate your feedback, and hope you'll visit us again soon. Sincerely, James M. Guest Service Manager More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The first room I was given was swarming with bed bugs. So I asked for a new room, which I thought was going to be clean. I was staying here with three girls, one of the girls had slept in one of the queens beds alone, and she was bitten by bed bugs. She went to the ER and the... More 

Was this review helpful? Yes 2
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Regina L. I appreciate you taking the time to share your experience. As you are aware we had both rooms you stayed in inspected by a professional pest control company whom found no signs of bed bugs whatsoever. We are diligent in doing our very best to protect our guests from situations like this, and we offered compensation for... More 

2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stay there on 4th of July weekend. You must have a car, nothing really close to the hotel. Downtown is close but not recommend to go there without taxi or car. Hotel room equipment is in good condition and the pool is also nice. Also in great price

Was this review helpful? Yes
James M, Front Office Manager at Crowne Plaza Orlando Downtown, responded to this review

Dear Yaggel C, Thanks for taking the time to tell us about your recent stay. I am happy to hear you enjoyed the time you spent with us including the cleanliness of your room and our nice staff. I'm also glad you got to enjoy amenities around the hotel, especially the pool. I hope next time you are visiting Orlando... More 

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