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Courtyard Orlando Altamonte Springs / Maitland

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1750 Pembrook Drive, Orlando, FL 32810
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Courtyard Orlando Altamonte Springs \/ Maitland
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127 Reviews from our TripAdvisor Community

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Fairfax, Virginia
1 review
3 of 5 stars Reviewed 4 days ago NEW

The front desk and the Bistro staff were both excellent. They were friendly and made a point of remembering and calling me by name when they saw me after check-in. Unfortunately, I wasn't as impressed with the room. The carpets had just been cleaned, yet there were still some little grey bugs crawling around (just seen one night). The shower... More 

Helpful?
Thank jeter2016
Marj P, Front Office Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Valued Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Operations Courtyard by Marriott Maitland/Orlando More 

Wilmington, North Carolina
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This was my fourth time at this Courtyard Marriott, two week stay. Relocating is never a breeze, but, this amazing staff makes things easier. Front desk, housekeeping, maintenance, mgt team, The Bistro gang.. All friendly, helpful and accommodating. The hotel is super clean .. It's really a comfy and cozy hidden treasure with a staff that is always friendly and... More 

Helpful?
Thank Christina A
Marj P, Public Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Valued Guest, Thank you for sharing your experience at our property. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our... More 

Coral Springs, Florida
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

When I called for a same day reservation for three nights, Stacy was amazing. However, upon arrival my stay after a tiresome day went from adequate to downhill quickly. The less then courteous bordering arrogant welcome followed by a room with a heater with a burning element which set off an alarm followed by desk clerk who then wanted to... More 

Helpful?
Thank barbara5650
Marj P, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for taking the time to give us feedback about your recent stay here with us. I do apologize about the inconveniences you experienced during your stay. Guest service is our main priority here at the Courtyard and it seems we have fallen short of your expectations. I will get with the appropriate departments to fix the issues you... More 

New Jersey
Level Contributor
122 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed January 3, 2016 via mobile

Just not the prettiest Courtyard; especially after staying in Lake Nona. The refrigerator is right under the sink and leaves no foot space. The lobby is behind by one remodeling and the rooms are behind by two remodels. I just like the newer blue/grey rooms.

Helpful?
Thank MarcoTravel1
Marj P, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for taking the time to give us feedback about your recent stay here with us. I will speak with the appropriate departments and see what I can do to better future guest stays. I hope next time you are in town you choose to stay with us again. Victoria Parisi Guest Services Victoria.Parisi@Marriott.com More 

Ohio
Level Contributor
143 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed December 12, 2015 via mobile

A Courtyard Hotel conveniently located to downtown and area hospitals. Typical Courtyard from a building and lounge standpoint, but the highlight of this hotel is the staff. Especially the front desk and restaurant. This was my first time staying at this location and the staff made me feel like a had been there many times.

Helpful?
Thank RpII
Marj P, Public Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Mr. Best Staff, 1. Thank you for sharing your experience at the Courtyard Orlando Altamonte Springs/Maitland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback... More 

Jacksonville, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed December 3, 2015

The staff goes out of their way to make me feel like I am at home. They are very friendly and always smiling. The rooms are clean and homey. I am going to be here a while and I have not even thought about going anywhere else.

Helpful?
Thank anihls
Marj P, Front Office Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for sharing your experience at the Courtyard Orlando Altamonte Springs/Maitland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability... More 

Punta Cana, Dominican Republic
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 1, 2015

Reserved room three months ago requested handicap, double beds. On arrival I find out no handicap rooms have double beds. I requested a rollout but was told no b/c it's a fire hazard. Had to get an addt'l room. Was informed that none of their handicap accessible rooms have double beds. I wish someone would've told me that when I... More 

Helpful?
Thank A M
Marj P, Public Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We apologize for the miscommunication on our room types on the Marriott website. We appreciate you bringing it to our attention. We will share your message appropriately within the organization to resolve any misleading information. Sincerely, Operations Department Courtyard by Marriott Maitland/Orlando cy.mcoll.agm@marriott.com More 

Starke, Florida, USA
Level Contributor
3 reviews
5 of 5 stars Reviewed November 24, 2015 via mobile

Stayed 2 nts. On weekend, checked in mobile, room was exactly what I reserved (poolside patio). Standard wifi fast enough to watch Netflix from patio without buffering. Bed was a bit soft but I slept fine. Would have preferred to have a microwave but.... Staff was exceptional as always!!

Helpful?
Thank Richard P
CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Comfort to the Max, Thank you for taking the time to share your thoughts about our service. We are so pleased to hear that your stay was enjoyable. We hope you will come back to visit us the next time you are in Orlando. Warm Regards, GRM CY Maitland Orlando More 

Las Vegas, Nevada
Level Contributor
86 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 stars Reviewed November 17, 2015 via mobile

I realize that all the road construction isn't their fault but it does make it a real pain to get in and out. The check-in process was simple and they were friendly but I didn't get recognized or thanked for being a Gold Elite member. That hasn't happened in a while. The bathroom was dirty and so was the mini... More 

Helpful?
1 Thank Tipemiftheyearnit
CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Operations Department Courtyard by Marriott Maitland/Orlando 407-659-9100 More 

West Palm Beach, Florida
1 review
3 of 5 stars Reviewed November 16, 2015

I made reservations through Hotels.com for a room for two nights, Friday, November 13 and Saturday, November 14 for my mother, my son and myself. When I made the reservation I paid for the room. The room I reserved was suppose to be a king size guest room which was to include a pullout sofa. Upon arrival I was informed... More 

Helpful?
Thank Seena W
CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Sincerely, Operations Department Courtyard by Marriott Maitland/Orlando 407-659-9100 More 

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