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Courtyard Orlando Altamonte Springs / Maitland

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1750 Pembrook Drive, Orlando, FL 32810
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1 room 1 guest
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Courtyard Orlando Altamonte Springs \/ Maitland
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114 Reviews from our TripAdvisor Community

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    56
    19
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Courtyard Orlando Downtown for about a month. The hotel is very clean and cozy. I loved my room; the bed was very comfortable. The hotel is also situated next to some great restaurants...my favorite being sam sneads across the street. There is also the bar downstairs in the hotel that serves some really good food (try... More 

Was this review helpful? Yes
CY_Orl_Maitland_GM, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Stefan, Thank you for sharing your experience at the Courtyard Orlando Altamonte Springs/Maitland through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

1 review
3 of 5 stars Reviewed 3 weeks ago

We love the Marriott Hotels. But this location not only as the worst customer service, but the rooms entailed old furniture with a very strong odor of mildew. The pool had the handicap accessible chair submerged in the water(I guess it was broken). The beds were old and kept sliding off the frame if we sat on the edge.

Was this review helpful? Yes
CY_Orl_Maitland_GM, Front Office Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Nicole and Darren, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We have received all of your reviews and surveys. We will share your message appropriately within the organization. Sincerely, CHRISTEN SMITH Operations Courtyard by Marriott Maitland/Orlando christen.smith@marriott.com 407-659-9100 More 

Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 22, 2015

My family and I (two adult, two children) spent one night here on the 10th of July as an in-between before we settled into our week-long holiday rental in Orlando. We were assigned to a room on the 4th floor looking towards the parking lot - not much of a view but the room was surprisingly large. Two queen beds... More 

Was this review helpful? Yes
CY_Orl_Maitland_GM, Front Office Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Devi, Thank you so much for your wonderful comments about our property. We are thrilled that you enjoyed yourself. We hope to see you the next time your travels bring you to our area! Warm Regards, Christen Smith Assistant General Manager More 

Fort Myers, Florida, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2015 via mobile

Quiet location located out in the suburban parts of Orlando. We wanted a place that was not in the middle of the hustle & bustle, no traffic and no crowds. The hotel is tucked away in an office park area, quiet, clean and nice area. Rooms were nice, large, well kept and comfortable. Great staff, check in/out with no issues.... More 

Was this review helpful? Yes
Marj P, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for taking the time to give us feedback about yourrecent stay here with us. I am glad we were able to accommodate for you and that you were able to experience the excellent guest service that we provide here for our guests. I hope that next time you are in town you choose to stay here with us!... More 

Wilmington, North Carolina
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 15, 2015

This is a lovely hotel. I just stayed a week. Great staff( Stacy at the front desk is great. Celestina in housekeeping so sweet and accommodating, the bistro folks are all the sweetest. Marge, the hotel manager is the best. Everyone goes out of their way to be helpful, warm and friendly. It's like a home away from home. I... More 

Was this review helpful? Yes
Marj P, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for taking the time to give us feedback about your recent stay here. I am pleased to see you enjoyed yourself and that the hotel was accommodating for you. We pride ourselves on excellent guest service and I am happy to hear that you experienced that with us. Next time you are in town I hope you choose... More 

Blacksburg, Virginia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 13, 2015

This hotel is pretty run down. Our first room had a door with a lock that was very sticky and tough to open and air conditioning that wasn't effectively cooling the room. It did not have a mini fridge, so I requested one be brought up. The staff did not want to bring us one, so they asked for us... More 

Was this review helpful? Yes
Marj P, General Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Guest, We are very sorry that your visit to our Courtyard by Marriott in Maitland was less than positive. It is our goal to exceed our guest expectations when they are at our hotel, and we fell short of this goal with your stay. We appreciate your feedback and will share your concerns with our entire hotel team. We... More 

Raleigh, North Carolina
Level Contributor
256 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed July 7, 2015

This is a great hotel which was clean and safe. The condition of the rooms was good. There were no noticeable dirty walls or unclean areas in the bathroom. The pillows were soft and firm. The bed was comfortable and easy to sleep in. The AC was comfortable and not too loud. I would recommend this hotel.

Was this review helpful? Yes
CY_Orl_Maitland_GM, Front Office Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear Clark, Thank you for sharing your experience at the Courtyard Orlando Altamonte Springs/Maitland through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Marriott Guest, your feedback will be shared with the team to... More 

Melbourne, Florida
2 reviews
5 of 5 stars Reviewed June 6, 2015 via mobile

Recently stayed in town for a business filled weekend and had my stay made a million times better by the gracious and courteous staff, the gentleman at the front desk Nick was very memorable and in his making sure that my stay was exceptionally good; I am very thankful. I'm very pleased that I chose to stay at the Courtyard... More 

Was this review helpful? Yes
Marj P, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Thank you for sharing your experience at the Courtyard Orlando Altamonte Springs/Maitland through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Valued Marriott Guest, your feedback will be shared with the team to continue to... More 

1 review
5 of 5 stars Reviewed June 6, 2015 via mobile

I highly recommend the Courtyard located at 1750 Pembrook in Orlando. It is clean and affordable and the staff is very friendly and helpful. It was well located for our visit to the RDV sports complex and about a half an hour drive to the amusement parks.

Was this review helpful? Yes
Marj P, Guest Relations Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Dear DMSchi, Thank you for sharing your experience at the Courtyard Orlando Altamonte Springs/Maitland through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued Marriott guest, your feedback will be shared with the team to... More 

Nashville, Tennessee
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed June 3, 2015

I can't find enough words to express my displeasure with this hotel. From the hair in the shower to the food on the bed to the chewed up furniture. This property fell way below Marriott standards. Needless to say, I will not be staying here on any future trips.

Was this review helpful? Yes
Marj P, General Manager at Courtyard Orlando Altamonte Springs / Maitland, responded to this review

Mr. Gordon, We appreciate you taking the time to share your less than positive experience at the Maitland/Altamonte Springs Courtyard by Marriott. It is unacceptable for you or any guest to find a guest room in this condition. Please accept our sincere apology for checking you into a room that was not guest ready. This is an isolated incident, and... More 

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