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Extended Stay America - Orlando - Maitland - Pembrook Drive

2.5 of 5
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1776 Pembrook Drive, Orlando, FL 32810
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Extended Stay America - Orlando - Maitland - Pembrook Drive
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Ranked #212 of 328 Hotels in Orlando
A recent review
5 of 5 stars reviewed yesterday
yvonne m
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77 reviews from our community

Traveler rating
    40
    12
    10
    6
    9
See reviews for
23
11
14
19
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (18)
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1 review
5 of 5 stars Reviewed yesterday NEW

As a long term resident, I highly recommend this hotel. As a night worker, the location is very quiet. Front office staff, Luda, Gloria and all the others, bend over backwards to make my stay comfortable. I can't say enough about the housekeeping staff. My room is always clean and Allison leave little notes to make me smile. She always... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

This is an wonderful Hotel and what that about most is the hotel Staff. Allison in housekeeping is above excellent with the residents and ALWAYS go out of her way to keep residents happy in their clean rooms. Her positive and happy to serve attitude is above outstanding. Charlie in maintenance is always available and happy to help out with... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

The first person I noticed was the friendly card with a name and heart on it saying Need anything just ask from Allison Rose. She had a Card with a heart in her name written. That card without a face just a name and heart made my first day moving from Washington DC to Orlando Florida was a pleasant welcome... More 

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Casselberry, Florida, United States
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Reservations were made weeks in advance.We asked for a room accessible for a wheelchair. We were a couple, I the caretaker and she severely handicapped. First, our room was on the THIRD floor. Not good in case of a fire and you can't use elevators! Our room was situated a distance from the elevator, Doorways good" furniture layout BAD. We... More 

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Maryville, Tennessee
1 review
5 of 5 stars Reviewed 4 weeks ago

I felt very fortunate to have found this hotel. I was excited by all that was offered and the price was very pleasing. I will use them every time that I need to come there. My room had a kitchenette which was perfect for my lengthy stay. They even provide kitchen utensils, dishes and cookware, if needed.

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 12, 2015

Room was better than expected. Nice and cool, smelled clean, looked clean organized and neat. Bed was really comfortable.We were happy with the room until we entered the bathroom. The bathroom obviously need major updates. Tile was cracked and stained on shower wall, there was black matter near the top of the shower wall. Not sure if it was mold... More 

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Miami, Florida
2 reviews
1 of 5 stars Reviewed March 4, 2015

The toilet has pee stains, the floor is full of long black hair. The non-smoker room has old cigarette buds on the floor and at the window. It smells horrible. The breakfast is like in every extended stay just some sugar bombs to grab and go.

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room upon check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed your comments with my staff and will be working diligently... More 

Marlboro, New Jersey
Top Contributor
213 reviews 213 reviews
31 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed February 22, 2015

We had a good experience here, having booked it at a lower price through hotwire. It is very convenient to the interstate. John at the front desk was terrific in helping us print our ticket, even lending us his laptop since ours had problems.

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Senior Contributor
22 reviews 22 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 22, 2015

This was the only hotel that was available in the Maitland area as the hotel I usually stay at was over booked by 7 rooms. Although the room smelled of bleach I would not say that is was clean. The carpet was horrible and I could not take my socks off. No glasses of Kleenex in rooms or any amenities.... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed that the condition and cleanliness of your room were not up to standards, and that your in-room amenities did not meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I have met with our housekeeping staff to review our cleanliness... More 

Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 2, 2015

I stayed at this hotel for one night while going to the area for a concert. When I checked in the man at the front desk went up to room to make sure it was ok because I have heard the hotel isn't the best. Since we were late my wife and I quickly left for the concert but noted... More 

Was this review helpful? Yes 5
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the the condition of your room, and the issues with the air conditioning are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have discussed your comments with my... More 

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