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Extended Stay America - Orlando - Maitland - Pembrook Drive

2.5 of 5
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1776 Pembrook Drive, Orlando, FL 32810
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1 room 1 guest
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Extended Stay America - Orlando - Maitland - Pembrook Drive
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82 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orlando, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I checked in this location from their location at 1760 pembrook. I must say this is by far a 10,000% upgrade room was clean. Smelled fresh. Staff at the desk was helpful and pleasant rooms are far cleaner and better kept then the location next door ac working unlike next door. Plus they worked hard to get me checked in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I appreciate you taking the time to write such a great review of our hotel. I'm thrilled that you were pleased with the room cleanliness and the staff at the front desk. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

A TripAdvisor Member
3 of 5 stars Reviewed July 11, 2015

Spacious and clean. However, bed was small for a queen. Probably could have said something to staff, but didn't. We just needed the room for a night (quick booking), but it's obvious that the rooms r designed for weekly/monthly rentals due to the full kitchen. This was r 1st time using this chain. Towels were scratchy (cheap) and there were... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our rooms and hotel did not meet your expectations. As this hotel’s manager, I can assure you that I have reviewed your comments with my staff to ensure your experience is... More 

Wichita Falls, Texas
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 10, 2015

Stayed last night; had a clean room, comfortable bed and the front desk was accommodating when it came to my daughter wanting to swim (they coordinated with their next door property to allow her to swim at their pool). The free breakfast left a lot to be desired, but all in all, it was a good experience.

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Maitland, Florida
1 review
5 of 5 stars Reviewed June 16, 2015

We visited different Hotels around this area and decided to stay here because we saw everything in good condition and the personnel in front desk was very kind. Also the price per night was very reasonable. After one week we realized that all the facilities were excellent and all the personnel was very kind . They greet us every moment... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I appreciate you taking the time to write such a positive review about your time spent with us. It's great to hear that we were able to meet your expectations. I’m thrilled we were able to provide you with a home away from home experience as well as a great value. Thank you again for your kind words. The staff... More 

1 review
5 of 5 stars Reviewed May 27, 2015

As a long term resident, I highly recommend this hotel. As a night worker, the location is very quiet. Front office staff, Luda, Gloria and all the others, bend over backwards to make my stay comfortable. I can't say enough about the housekeeping staff. My room is always clean and Allison leave little notes to make me smile. She always... More 

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1 review
5 of 5 stars Reviewed May 25, 2015

This is an wonderful Hotel and what that about most is the hotel Staff. Allison in housekeeping is above excellent with the residents and ALWAYS go out of her way to keep residents happy in their clean rooms. Her positive and happy to serve attitude is above outstanding. Charlie in maintenance is always available and happy to help out with... More 

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1 review
5 of 5 stars Reviewed May 24, 2015

The first person I noticed was the friendly card with a name and heart on it saying Need anything just ask from Allison Rose. She had a Card with a heart in her name written. That card without a face just a name and heart made my first day moving from Washington DC to Orlando Florida was a pleasant welcome... More 

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Casselberry, Florida, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 15, 2015

Reservations were made weeks in advance.We asked for a room accessible for a wheelchair. We were a couple, I the caretaker and she severely handicapped. First, our room was on the THIRD floor. Not good in case of a fire and you can't use elevators! Our room was situated a distance from the elevator, Doorways good" furniture layout BAD. We... More 

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Maryville, Tennessee
1 review
5 of 5 stars Reviewed April 30, 2015

I felt very fortunate to have found this hotel. I was excited by all that was offered and the price was very pleasing. I will use them every time that I need to come there. My room had a kitchenette which was perfect for my lengthy stay. They even provide kitchen utensils, dishes and cookware, if needed.

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 12, 2015

Room was better than expected. Nice and cool, smelled clean, looked clean organized and neat. Bed was really comfortable.We were happy with the room until we entered the bathroom. The bathroom obviously need major updates. Tile was cracked and stained on shower wall, there was black matter near the top of the shower wall. Not sure if it was mold... More 

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