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Extended Stay America - Orlando - Maitland - Pembrook Drive

2.5 of 5
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1776 Pembrook Drive, Orlando, FL 32810
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1 room 1 adult
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Extended Stay America - Orlando - Maitland - Pembrook Drive
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87 Reviews from our TripAdvisor Community

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1 review
4 of 5 stars Reviewed 1 week ago

Nice clean place. Open spacious room. Lots of pressure in the shower. Plenty of towels and toiletries. Friendly staff. Reasonable price. Very basic breakfast though - mostly just pre-packaged go items. I didn't use kitchenette or other amenities.

Helpful?
Thank Clare S
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

It is so rewarding to read that you had such a wonderful stay with us. Thank you for your comments! We are so pleased to hear that we were able to make your stay an enjoyable one. I’m glad that we were able to accommodate your needs with our reasonable rates, spacious rooms and friendly customer service. The staff and... More 

1 review
5 of 5 stars Reviewed December 18, 2015

Staying anywhere for a month to conduct business can be draining; the Extended Stay in Maitland does a fantastic job of ensuring a clean, comfortable place to set up shop with all the amenities one could ask for. The staff is genuinely polite and friendly. The services offered would be a steal at 3 times the price. Allison, especially, is... More 

Helpful?
Thank Samuel B
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

1 review
3 of 5 stars Reviewed November 18, 2015

Though exceptionally clean & with excellent and attentive staff (especially by Allison), this Extended Stay America is a bit worn around the edges. Don't look for any luxury amenities or fast wi-fi here... but if you need a safe & clean place to stay in Orlando convenient to Downtown that won't break the budget, look no further. With restaurants &... More 

Helpful?
Thank Perry O
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I want to thank you for taking the time to post a review of your stay. Please accept our apologies that we were unable to exceed your expectations. Still, I'm so glad to hear that our staff provided you with exceptional service and that you enjoyed our reasonable rates. Additionally, I am pleased to inform you that our hotel is... More 

2 reviews
4 of 5 stars Reviewed October 29, 2015

has made us a long term resident. From the front desk smiles from Gloria, Jay, Michelle to the qualified maintenance help from Charlie (the best at what he does with a smile) and housekeeping professionals especially Allison our stay keeps extending. What a crew. You are the best.

Helpful?
Thank Elizabeth H
Orlando, Florida
1 review
5 of 5 stars Reviewed September 30, 2015

I have been very happy with my choice to stay here while I look for an apartment. The staff is nice especially housekeeping (Allison is awesome)!!!! I love my room. Plenty of space and the amenities are excellent and all for a very reasonable price.

Helpful?
Thank Pamela T
Chicago
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 1, 2015

My first stay at Extended Stay was not a good one. I couldn't stay in the room because of a strong smell of bleach. It appeared that someone smoked in a nonsmoking room and the bleach was supposed to cover it up. I complained and was told I could not change rooms because they were full. Of course that was... More 

Helpful?
Thank Michael J
Orlando, Florida
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 29, 2015 via mobile

I checked in this location from their location at 1760 pembrook. I must say this is by far a 10,000% upgrade room was clean. Smelled fresh. Staff at the desk was helpful and pleasant rooms are far cleaner and better kept then the location next door ac working unlike next door. Plus they worked hard to get me checked in... More 

Helpful?
Thank jmann20101
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I appreciate you taking the time to write such a great review of our hotel. I'm thrilled that you were pleased with the room cleanliness and the staff at the front desk. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Homosassa, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2015 via mobile

Spacious and clean. However, bed was small for a queen. Probably could have said something to staff, but didn't. We just needed the room for a night (quick booking), but it's obvious that the rooms r designed for weekly/monthly rentals due to the full kitchen. This was r 1st time using this chain. Towels were scratchy (cheap) and there were... More 

Helpful?
Thank cynthianabeeguy
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our rooms and hotel did not meet your expectations. As this hotel’s manager, I can assure you that I have reviewed your comments with my staff to ensure your experience is... More 

Wichita Falls, Texas
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 10, 2015 via mobile

Stayed last night; had a clean room, comfortable bed and the front desk was accommodating when it came to my daughter wanting to swim (they coordinated with their next door property to allow her to swim at their pool). The free breakfast left a lot to be desired, but all in all, it was a good experience.

Helpful?
Thank kcman011
Maitland, Florida
1 review
5 of 5 stars Reviewed June 16, 2015

We visited different Hotels around this area and decided to stay here because we saw everything in good condition and the personnel in front desk was very kind. Also the price per night was very reasonable. After one week we realized that all the facilities were excellent and all the personnel was very kind . They greet us every moment... More 

Helpful?
Thank Hector M
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I appreciate you taking the time to write such a positive review about your time spent with us. It's great to hear that we were able to meet your expectations. I’m thrilled we were able to provide you with a home away from home experience as well as a great value. Thank you again for your kind words. The staff... More 

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