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Extended Stay America - Orlando - Maitland - Pembrook Drive

2.5 of 5
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1776 Pembrook Drive, Orlando, FL 32810
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Extended Stay America - Orlando - Maitland - Pembrook Drive
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Ranked #221 of 327 Hotels in Orlando
A recent review
3 of 5 stars reviewed 1 week ago
ThornCal
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72 reviews from our community

Traveler rating
    36
    12
    10
    6
    8
See reviews for
22
10
13
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (72)
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    (32)
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    (18)
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room was better than expected. Nice and cool, smelled clean, looked clean organized and neat. Bed was really comfortable.We were happy with the room until we entered the bathroom. The bathroom obviously need major updates. Tile was cracked and stained on shower wall, there was black matter near the top of the shower wall. Not sure if it was mold... More 

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Miami, Florida
2 reviews
1 of 5 stars Reviewed March 4, 2015

The toilet has pee stains, the floor is full of long black hair. The non-smoker room has old cigarette buds on the floor and at the window. It smells horrible. The breakfast is like in every extended stay just some sugar bombs to grab and go.

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room upon check-in is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed your comments with my staff and will be working diligently... More 

Marlboro, New Jersey
Top Contributor
196 reviews 196 reviews
27 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed February 22, 2015

We had a good experience here, having booked it at a lower price through hotwire. It is very convenient to the interstate. John at the front desk was terrific in helping us print our ticket, even lending us his laptop since ours had problems.

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Contributor
14 reviews 14 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 22, 2015

This was the only hotel that was available in the Maitland area as the hotel I usually stay at was over booked by 7 rooms. Although the room smelled of bleach I would not say that is was clean. The carpet was horrible and I could not take my socks off. No glasses of Kleenex in rooms or any amenities.... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I appreciate you bringing your experience to our attention. I am so disappointed that the condition and cleanliness of your room were not up to standards, and that your in-room amenities did not meet your expectations. Please accept my apology. As this hotel’s manager, I can assure you that I have met with our housekeeping staff to review our cleanliness... More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 2, 2015

I stayed at this hotel for one night while going to the area for a concert. When I checked in the man at the front desk went up to room to make sure it was ok because I have heard the hotel isn't the best. Since we were late my wife and I quickly left for the concert but noted... More 

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the the condition of your room, and the issues with the air conditioning are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have discussed your comments with my... More 

East Hartford, Connecticut
Top Contributor
78 reviews 78 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 31, 2014

Very convenient location. The first room I got was a little messy so they upgraded me to a king sized room at no added cost. Everything was perfect after that. It's nice to have a kitchenette to use. Will be back when in the area

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Key West, Florida
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 21, 2014

I have been staying at this ESH for just a little over a year which cost me over $21,000. I had a very pleasant experience when Haleed [--] was the General Manager. He was courteous and helpful. My rate had been locked in until July 31, 2015. Within two weeks of Nataly [--] taking over the General Manager’s position she... More 

Was this review helpful? Yes 1
Fort Lauderdale, Florida, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 14, 2014

This location was convenient to get to Winter Park and Rollins College. The room had a queen bed with a living room area and a fold out sofa. Nothing fancy but not bad. The room was clean. There was a kitchen area but we didn't realize there were no cups, dishes or utensils in the cupboards. You have to ask... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with your clean room and that our location was convenient for you. Still, I do apologize that youn were not properly informed of our kitchen request policy, and that our front desk staff was unable to help you with a Wi-Fi... More 

Punta Cana, Dominican Republic
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 2, 2014

The best thing I can say about this place is that it's front desk ppl were very nice. And that's where it stops. We reserved room in Sept for now chk in and when we got there no handicap room was available. Needless to say I was livid. And 2 no rm was on smoking floor, TERRIBLE! Don't EVeR get... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

Thank you for the feedback about your stay at our hotel. I am delighted to read your remarks about our friendly staff. However, I am very sorry that we failed to meet your service needs. As this hotel’s manager, I can assure you that I have reviewed your comments with our staff to ensure your experience is not repeated. We... More 

San Francisco, California
1 review
5 of 5 stars Reviewed September 10, 2014

This was by far the best and most perfect hotel I have ever stayed at. The rooms were clean and on point! My two boys were very comfortable with there stay here at extended stay and they had no complaint; of course they are children but they loved the staff and so did we. Customer Service 100%! My husband and... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Pembrook Drive, responded to this review

Sarah - Thank you for your kind review. We strive to provide our guests with a "home away from home" experience, so we are thrilled to hear we did just that for you and your family. We appreciate your wonderful comments about our team. Our staff truly enjoyed having you all stay with us. Thank you again for your feedback.... More 

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