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Extended Stay America - Orlando - Maitland - Summit

2.5 of 5
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1951 Summit Tower Boulevard, Orlando, FL 32810 (Formerly Extended Stay Deluxe - Orlando - Maitland - Summit)
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Extended Stay America - Orlando - Maitland - Summit
Best prices for: 1 room 1 guest
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Ranked #262 of 327 Hotels in Orlando
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64 reviews from our community

Traveler rating
    25
    12
    6
    7
    14
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13
10
10
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Houston, Texas
1 review
5 of 5 stars Reviewed 1 week ago

I am a business traveler and spend most of my time away from home. Extended Stay America is by far the best hotel value if you are planning to stay 30 days or longer in a location where an Extended Stay America hotel is nearby. I lived 25 years in downtown Orlando before moving to Houston in 2013 and would... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

It is so rewarding to read that you had an excellent extended stay with us. Thank you for your kind comments. I am proud of our staff for exceeding our goal of providing a world class experience for our guests. I am also proud of our hardworking housekeeping and maintenance staff for the level of service they provide and the... More 

1 review
5 of 5 stars Reviewed March 27, 2015

We spent a month here and found the staff to be wonderful! Everyone was so polite and helpful. Any needs we had were immediately addressed. The room functioned well for my husband's business needs and my "homemaking" needs. I especially appreciated the full size refrigerator. Housekeeping kept us nicely cleaned each week, and maintenance not only made any needed repairs,... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Miriam - Thank you for your recent review of your stay. I am very happy to read your remarks about the hotel and our staff. Please feel free to contact me directly, at oms2@extendedstay.com, with any additional comments or questions. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future. More 

Orlando, Florida
1 review
1 of 5 stars Reviewed March 24, 2015

My stay at this hotel is good so far. I did not expect too much as far as amenities and luxury but I got what I paid for. The Hotel staff from the manager all the way down to housekeeping were very pleasing to deal with and I am pleased to have met them all.. Very courteous people. One time,... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for your recent review of your stay. I am so happy to read your remarks about our hotel staff. However, I am very sorry about the noise issues that occurred during your stay. Still, I am pleased to know that we were able to provide you with a positive stay overall. The staff and I appreciate your comments,... More 

1 review
5 of 5 stars Reviewed March 4, 2015 via mobile

Working in Orlando away from home this hotel is very cost efficient and comfortable. The beds are quite comfortable and the overall the area is quite well kept for some one always on the go with complementary Breakfast in the morning and Dining options never to far away. The staffs hospitality is like those of a 5 star hotel. I... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for taking the time to write a review of your stay. I am very happy that you are satisfied with your stay. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Please feel free to contact me directly, at oms2@extendedstay.com, with any additional comments or questions. Thank you... More 

Atlanta, GA
Top Contributor
67 reviews 67 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 4, 2015

The room was very spacious. Be aware that they do not clean every day and you are responsible for changing out your own towels. Breakfast could have been better. Not many choices for people trying to stay away from a lot of junky carb foods.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your spacious room; however, I apologize that our grab-and-go breakfast did not meet your travel needs. Your comments will be useful as we continue to improve our breakfast offering. If you have any additional feedback, we would like... More 

Maitland, Florida
1 review
5 of 5 stars Reviewed February 26, 2015

I read the reviews and was rather surprised. It is an Extended Stay Hotel, so they have weekly housekeeping and Grab-N-Go breakfast, but they let you know that upfront. However, they also have a fully equipped kitchen - with kids we save a lot of money, because you can stock up the full size fridge. I don't know that you... More 

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Manager_11525, Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

It is so rewarding to read that you enjoyed your stay with us and found a value in all that Extended Stay America has to offer. Our kitchens are designed to be customized to our guests’ needs and we love hearing that our guests take full advantage of the flexibility of preparing a home made meal or a quick microwaved... More 

Huntington, Indiana
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed February 22, 2015

This place put the fear of God in me when, after booking it, I looked at its recent reviews. "Holy cow!" I wondered, "How could I have been so stupid not to have looked at the reviews before booking?" But the place turned out to be a fine place for my wife and I to have stayed for two nights.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

It is so rewarding to read that you had a pleasant stay with us. Thank you for your comments. Please accept our apologies that you tub did not drain properly. Still, we are proud to know that we were able to take care of the issue right away for you. Our team is devoted to providing guests with a clean... More 

FL
Top Contributor
52 reviews 52 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed January 20, 2015

Went to a nice conference at the Sheraton, only about a mile away. Tried to save a few bucks, so jumped on that name your price site. Problem: That site is you get what you get, period. Which in this case was a pre-paid, non-refundable 3-night stay in a sketchy, zero frills hotel. Like other reviewers, every time we pulled... More 

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Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for taking the time to write a review of your stay. It upsets me to hear that your recent stay with us was unpleasant. I am sorry for your experience. The loitering around the hotel and the smoking near our entrances are prohibited and we regret that we did not catch this occurrence. The cleanliness issues you described... More 

Cleveland, Georgia, United States
1 review
1 of 5 stars Reviewed January 5, 2015

Checked into hotel on Dec 28-29 2014. Was supposed to be a non smoking hotel. When we got into the room the curtains smelled like smoke and there were burns on the side table. The plug in the sink in the bathroom was stuck in the down position so it would not drain when using it. The shower also did... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our rooms did not meet our company standards to provide fresh and comfortable rooms with 100% functionality of all in-room amenities. To uphold our company's high standards, I have reviewed your feedback with my team to make sure odors and improper functioning of appliances and amenities are... More 

North Brunswick, New Jersey
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 4, 2015

Booked a room for 12/26 - 12/31 on 12/10. Drove from NJ and arrived at 12am on 12/27. 1st room was disgusting, stains all over the furniture and walls, rat feces on the floor and counter, part of the wall in the bathroom missing. Went directly to the front desk and demanded another room. 2nd room given was no better,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Your review for our hotel was recently brought to my attention. The cleanliness and service issues you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and I assure you that we will make improvements with continual coaching to meet quality standards. I really appreciate you bringing this to our attention. I... More 

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