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All 327 Orlando hotels

Extended Stay America - Orlando - Maitland - Summit

2.5 of 5 Hotel   |   1951 Summit Tower Boulevard, Orlando, FL 32810 (Formerly Extended Stay Deluxe - Orlando - Maitland - Summit)
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Extended Stay America - Orlando - Maitland - Summit
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Ranked #288 of 327 Hotels in Orlando
A recent review
3 of 5 stars Reviewed December 23, 2014
fl-traveller123 Fl
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57 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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FL
Senior Contributor
43 reviews 43 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed 1 week ago

Went to a nice conference at the Sheraton, only about a mile away. Tried to save a few bucks, so jumped on that name your price site. Problem: That site is you get what you get, period. Which in this case was a pre-paid, non-refundable 3-night stay in a sketchy, zero frills hotel. Like other reviewers, every time we pulled... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for taking the time to write a review of your stay. It upsets me to hear that your recent stay with us was unpleasant. I am sorry for your experience. The loitering around the hotel and the smoking near our entrances are prohibited and we regret that we did not catch this occurrence. The cleanliness issues you described... More 

Cleveland, Georgia, United States
1 review
1 of 5 stars Reviewed 3 weeks ago

Checked into hotel on Dec 28-29 2014. Was supposed to be a non smoking hotel. When we got into the room the curtains smelled like smoke and there were burns on the side table. The plug in the sink in the bathroom was stuck in the down position so it would not drain when using it. The shower also did... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our rooms did not meet our company standards to provide fresh and comfortable rooms with 100% functionality of all in-room amenities. To uphold our company's high standards, I have reviewed your feedback with my team to make sure odors and improper functioning of appliances and amenities are... More 

North Brunswick, New Jersey
1 review
1 of 5 stars Reviewed 3 weeks ago

Booked a room for 12/26 - 12/31 on 12/10. Drove from NJ and arrived at 12am on 12/27. 1st room was disgusting, stains all over the furniture and walls, rat feces on the floor and counter, part of the wall in the bathroom missing. Went directly to the front desk and demanded another room. 2nd room given was no better,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Your review for our hotel was recently brought to my attention. The cleanliness and service issues you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and I assure you that we will make improvements with continual coaching to meet quality standards. I really appreciate you bringing this to our attention. I... More 

Toronto, Canada
Senior Contributor
45 reviews 45 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked the extended stay at 1760 Pembrook drive but the booking was moved to 1951 summit tower blvd without a phone call or email. Two days before we traveled; I called the hotel to check on our reservation due to the time of the year. I was told that they do not have the reservation with them and that... More 

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Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

When we told the manager we had bugs in our room, she asked what kind of bugs. "Roaches, earwigs, beetles?" What else can I say. They quietly gave us our money back so we wouldn't scare away the other guests that were checking in and we went to another hotel down the street. The people who were checking in when... More 

Was this review helpful? Yes 1
Fl
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 23, 2014

This place isn't that pretty but at under 50 a night it's a great value. Free breakfast is pretty poor but it beats nothing. Room wasn't that fresh but I've had worse. But the price was right. It beats roach motels by a mile.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for taking the time to write a review of your stay. We are always happy to hear our guests' experiences so we can continue to work on providing an exceptional stay for all of our guests. We are sorry to hear about your dissatisfaction in our grab-and-go breakfast, but are happy to read that we provided you with... More 

2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed June 29, 2014

The entire place is dirty. Stains on the carpet and furniture. Tile missing on the elevator floor. There is a horrible smell in general. The air from the A/C smells like mildew. People smoke in their rooms, so that smell fills the rooms around them.

Was this review helpful? Yes 4
Manager_11525, General Manager at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Brad - Thank you for your recent review of your stay. We are sorry to hear that our hotel did not meet your expectations. We are in the process of upgrading all corridor carpeting along with the elevator floor. We are also working with our maintenance engineer to improve our A/C units. We will be going over your comments with... More 

Orlando, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 15, 2014

I recommend this place. Of course, some of the furnishings and fixtures can use some updating or sprucing up. The carpeting throughout is worn and a little stained in areas, but everything (including the beds) were clean and comfortable. The staff (from front desk to housekeeping) here are very polite and friendly and they will give you anything you require... More 

Was this review helpful? Yes 1
Hollywood, Florida
Contributor
13 reviews 13 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed May 6, 2014

Decent, Clean, Few Frills, Scimpy Breakfast, Soap Only, No Toiletries, Not Many Room Options, They Allow Pets & I think in all rooms, Not Sure? No indication of smoking in our non-smoking room. Did not have all night desk person. Small Staff. But mostly OK!

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 4, 2014

We asked for coffee for the next morning and was told it was not for people that stay for more then one night I have stayed in Exstended stays since 2009 in Gaithersburg Maryland and have never been told nothing like this I have been here at this hotel for a month and this is said to me over a... More 

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Orlando - Maitland - Summit, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you were not able to get additional coffee for your room. I will be discussing this issue with our hotel staff to ensure this issue does not happen again. Thank you for your feedback, as it will allow us to continue to improve... More 

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Additional Information about Extended Stay America - Orlando - Maitland - Summit

Address: 1951 Summit Tower Boulevard, Orlando, FL 32810 (Formerly Extended Stay Deluxe - Orlando - Maitland - Summit)
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Orlando - Maitland - Summit 2.5*
Number of rooms: 134
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Also Known As:
Extended Stay Deluxe Orlando - Maitland - Summit Hotel Orlando
Summit Orlando
Extended Stay Orlando
Orlando Extended Stay
Orlando Summit

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