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All 327 Orlando hotels

Comfort Suites UCF / Research Park

2.5 of 5 Hotel   |   12101 Challenger Parkway, Alafaya Trl. & Challenger Pk, Orlando, FL 32826
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Ranked #144 of 327 Hotels in Orlando
A recent review
3 of 5 stars reviewed 5 days ago
WHR8 Fort Myers, Florida, United States
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96 reviews from our community

Traveler rating
    46
    28
    18
    2
    2
See reviews for
37
13
5
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Myers, Florida, United States
Senior Reviewer
10 reviews 10 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

Very convenient hotel for business in the area. I stay at CS often as I travel,and this is one of the older ones, but they did a nice job on the remodel. Too bad they did not redo the tubs/showers, they and the old caulking need a facelift to compare with the usual CS quality(granite). I would stay there again.

Was this review helpful? Yes
Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Good Morning, I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize that the room and furnishing were not of the high standards we expect. We want our guest to have the best stay possible where everything is like new, in-place, of the highest quality, and in perfect working order.... More

Annandale, Virginia
1 review
4 of 5 stars Reviewed 1 week ago

We thoroughly enjoyed our three nights at this hotel; however when we received our statement from our credit card company and saw the $150 that had been added onto the cost of our stay we couldn't imagine what that was for. I read our receipt and saw that that was the charge if they found that there had been smoking... More

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Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Good Afternoon, We thank you for taking your time out to give us feedback regarding your recent stay! We value your opinnion and will defintely take it into consideration. We apologize that you experienced inconveniences during your last visit. Unfortunately, we do maintain non smoking rooms and a fee is in place to deter smokers from smoking in our non... More

Boca Raton, Florida
1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed at comfort suites for ucf family weekend. Upon entering 2nd floor lobby, was inundated with 2nd hand cigarette smoke. Our room had heavy mildew smell. Bathroom had 3 places in tub/shower with black mold growing. Employees were very friendly and helpful. I told front desk upon check out of above issues and they were apologetic and took $30 off... More

Was this review helpful? Yes
Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Good Morning, I really appreciate your taking the time to share your disappointment with your recent stay. I want to personally apologize that the hotel was not as clean as our standards demand. A clean room that has been prepared for our guests is basic for a good stay. I am sorry if this was not your experience. You can... More

Lee, Florida
1 review
4 of 5 stars Reviewed September 1, 2014

We have stayed at this hotel several times in the past 10 years. Its location on the east side of Orange County is excellent. Our latest stay, August 27, 2014 was far nicer than our stay August 18, 2014. The 3rd floor room was cleaner and didn't have an odor that the 2nd floor room had. The staff is professional... More

Review collected in partnership with this hotel

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Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Good Afternoon K E, We greatly appreciate you taking time to share your thoughts with us regarding your recent stay. We want our guest to have the best stay possible, where everything is in perfect order. We am very displeased that was not the case during your previous stay; we are very glad that you had enjoyed your recent stay.... More

Cleveland, Ohio, United States
2 reviews
5 of 5 stars Reviewed August 25, 2014

I visited this past weekend. The hotel was extremely clean, the staff courteous, and while I was in town, the hotel was very quiet, yet full of people. The pool area was also clean, and quiet while we stayed.

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Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Good Morning Amy M, Thank you so much for writing us this review! We pride ourselves in providing our guests with the best customer service and accommodations possible. I will definitely take the time to congratulate the staff in regards to this and hope that you would come visit us again! Thank you once again and hope you have a... More

Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 15, 2014

We stayed in the hotel for the weekend to move my son into UCF. The hotel was clean and quite. The person at the desk that checked me in was very polite. We did not take advantage of the free breakfast so I cannot comment on that. I too came back every night to a freezing cold room. The A/C... More

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Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Good Morning Buzymomrn, Thank you so much for taking the time out to review our hotel! We are very glad that you had enjoyed your stay. We do apologize in regards to the A/C, we will definitely take the time out to speak to the housekeeping staff in regards to this. We hope that you would visit us again and... More

GREENEVILLE
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 7, 2014

This was our second stay. Hotel was remodeled last year with a nice decor for our first stay and is still in good shape this year and the staff keeps it very clean. Staff friendly and greets you with a smile and are always willing to help you. Will stay there again next year.

Was this review helpful? Yes 1
Stuart B, Manager at Comfort Suites UCF / Research Park, responded to this review

Dear Patrick, I am very happy to read how much you enjoyed both your times here at the Comfort Suites UCF. We are extremely fortunate to have a fantastic team to work with. They are truly what make this hotel great. I will be sure to recognize them publicly at our next celebration.Thank you for continuing to use our hotel... More

Mahomet, Illinois
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

The first room was not big enough for our family and we promptly went to the desk and they took care of the issue. They were wonderful. I can't say enough great things about the people behind the desk AND the breakfast.

Was this review helpful? Yes
Mehvish A, Manager at Comfort Suites UCF / Research Park, responded to this review

Dear Pam L, Thank you so much for taking the time out to give us this feedback! We are very glad that you had enjoyed your stay and will definitely congratulate the front desk & breakfast staff on their success. We pride ourselves in providing our guests with the best customer service and every opinion matters to us. We hope... More

Pensacola, FL
Top Contributor
70 reviews 70 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed July 12, 2014

We selected this hotel as it is located only about 1 mile from the UCF campus. They seem to have UCF shuttle buses riding by frequently, though we had our own transportation. However, I think I'll pay more for a better night's sleep next time we stay in this area. When we walked into our room it was freezing, so... More

Was this review helpful? Yes 1
Stuart B, Manager at Comfort Suites UCF / Research Park, responded to this review

Dear Karen, I really appreciate you taking the time to share your disappointment with your recent stay. I want to personally apologize that the temperature control system interfered with your comfort. We want our guest to have the best stay possible, where everything is in perfect working order. I am sorry if that was not the case during your stay.... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

The hotel was centrally located for what we were in town for. The hotel staff were very friendly and helpful, and were knowledgeable of restaurants and other venues in the area. If we have a reason to travel back to this area, we would definitely stay here again. Hotel was very clean, with a good free breakfast!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Stuart B, Manager at Comfort Suites UCF / Research Park, responded to this review

Dear Bobby H Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More

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Additional Information about Comfort Suites UCF / Research Park

Address: 12101 Challenger Parkway, Alafaya Trl. & Challenger Pk, Orlando, FL 32826
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites UCF / Research Park 2.5*
Number of rooms: 70
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Also Known As:
Comfort Suites Ucf / Research Park Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites

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