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Extended Stay America - Orlando Theme Parks - Major Blvd.

2.0 of 5
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5620 Major Blvd, Orlando, FL 32819
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Extended Stay America - Orlando Theme Parks - Major Blvd.
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Ranked #197 of 329 Hotels in Orlando
A recent review
4 of 5 stars reviewed 1 week ago
vrosa002 Miami, Florida
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436 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I recently stayed in that location for 3 nights beginning July 13th. The staff was very friendly both in checking in and out. Breakfast was simple but we expected it since I research the venue before booking it. We had to go down stairs for towels which was not an issue but it would be nice to provide a bag... More 

Was this review helpful? Yes 1
Vancouver, Washington
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

Room 103- The ladies at the front desk were very nice and despite working in this dump they were very kind and did the best they could. There were stains all over the mattresses and hair on all the blankets. We were given 1 pillow for each bed and when we asked for another pillow the lady had to check... More 

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Toronto, Canada
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Wouldn't recommend to anyone. Rooms are very small and not very clean. Staff was very unfriendly and seemed as if they didn't want to talk. Water was leaking from the ceiling in the room and no one came to fix it even after we complained. Tried to switch to another room but we weren't allowed. The room card stopped working... More 

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

Hi There, Your review for our hotel was recently brought to my attention. I sincerely apologize that you had such a bad experience at our hotel. To uphold our company's high standards, we will review our maintenance procedures and our customer service standards moving forward. I am grateful for the feedback you provided so we are able to continually improve... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

The A/C leaks water all over the carpet and the room smells like mildew. Also, I took my sheet off to change it and there was blood on the mattress cover. There's no gym and when I asked to use the gym of the Extended Stay located next door, a girl at the front desk said u couldn't work out... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that you experienced housekeeping as well as maintenance issues during your stay. Your comments were reviewed by the staff, and we will review our procedures to make sure your experience is not repeated. Thank you very much for bringing this to our attention. Please do not... More 

Washington State
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

i stayed from the 15th thru the 21st of june 2015, the staff was very nice on the front desk and the room had a awkward smell but we can live with it nothing major, the beds and kitchen were very clean. If you need the utensils you would ask the front desk for the ones you need from a... More 

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Manager_11525, Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

I appreciate you taking the time to write such a positive review regarding your recent stay with us. It's great to hear that your stay with us was an enjoyable one. It was a our pleasure to provide you and your family with excellent services and accommodations. We are very thrilled to know that you would recommend our hotel to... More 

Miami, Florida
Level Contributor
359 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Got a good night's sleep and a decent breakfast for a good price. I would stay here again. Very convenient for the conference I was attending nearby. Good access to roads and plenty of restaurants within a relatively short drive.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

The team and I appreciate your positive and uplifting remarks about your recent stay. It's great to hear that our hotel location and comfort were convenient for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Naples, Florida
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 stars Reviewed June 20, 2015 via mobile

If this location is any indication of how this franchise is run, I don't predict a very rosy future. A word to the wise... If you are booking make sure you check the actual location you are considering for the amenities that their website intimates exist. There is no pool, no exercise facility, no room service, no maid service, the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not meeting your expectations. I am sorry that our policies and hotel amenities were not clearly explained to you during the booking process or at the time of your check-in. To prevent this from happening again, my team is making sure we... More 

Level Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
2 of 5 stars Reviewed June 20, 2015

Stayed for over a hundred per night because I wanted to take a pet and they have a pet policy. On check in they sent me to a room that was not made up and this was a LATE check in. Had to wait for them to find me another room. Here's what's provided in your kitchen, NOTHING! No spoon,... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that we failed to explain our amenities during check-in. Please accept my apology. We provide housekeeping services to guest staying eight or more nights; however, these services are always available upon request for an additional fee. While we no longer keep... More 

Lakemont, Georgia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed June 19, 2015

Started with my son booking two rooms. He called to let them know I would be in first. Did not work. Had to call son from there to authorize. People behind were taken first while I stood there. Young lady at desk no help and very cold. One room not ready till 5:30 P.M.. TV remote did not work. Floor... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies that your stay with us not to our company’s high standards. To prevent this from happening again, we will be working on making sure rooms are inspected thoroughly as well as reviewing our check-in procedures. Thank you very much for bringing this to... More 

Dozier, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 19, 2015

Lights next to bed inop. Dust on TV stand. No shampoo. No paper or plastic cups in room. Breakfast "buffet" is a joke. Cereal and bread! Very mediocre hotel! This hotel was overrated on some of the travel sites.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orlando Theme Parks - Major Blvd., responded to this review

Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not meeting your expectations. To prevent this from happening again, I will retrain our staff to make sure rooms are being cleaned and inspected to our company’s high standards. While we no longer keep dishes in guest rooms, these items are available... More 

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