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Quality Inn & Suites Universal Studios

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5635 Windhover Drive, Orlando, FL 32819
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Quality Inn & Suites Universal Studios
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Quality Inn & Suites Universal Studios
Quality Inn & Suites Universal Studios
Quality Inn & Suites Universal Studios
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337 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Miami, Florida
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Quality Inn is a Great place to stay. It's very close to Universal Studios. It's also close to Interstate 4. The rooms are really Nice. My Wife and I had a King Bed. The room also had a Chair and Ottoman. Whats really good is that The room came with a Microwave and Refrigerator. They have nice Breakfast area,... More 

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Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

San Jose, California, United States
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

An excellent option of an affordable and comfortable hotel nearby a major Orlando attraction (Universal Orlando). Staff is very friendly and helpful (specially, Louis, the front desk supervisor), environment is relaxed and family-friendly, rooms are spacious and comfortable, breakfast is good and there is even a small gym for guests that find time between theme parks visits to do some... More 

Was this review helpful? Yes 2
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback and for your kind words. We're delighted for the way you shared your experience with so much details about our hotel and it's great to know that you had an enjoyable experience. We are looking forward to providing you the same... More 

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We knew we were going to have a very busy 3 days at universal and magical kingdom, so we just wanted somewhere cheap, close to universal and in reasonable condition. When we saw this great location and price (and decent reviews) we booked it. Now, i usually always like to stay in new, modern hotels so was a bit worried... More 

Was this review helpful? Yes 6
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We're delighted for the way you rate our hotel and the time you took to point out... More 

Indianapolis, Indiana
Contributor
16 reviews 16 reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Meticulously clean, friendly and professional staff, lots daytime of cleaning crews, good breakfast buffet, central location, excellent prices, quiet room. AC was a bit loud, but until they invent quiet AC units, this isn't the hotel's fault.

Was this review helpful? Yes 2
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I have shared your positive feedback with my staff, and they could not be more encouraged by your kind words. We thank you for your business and are looking forward to providing you the same pleasant accommodation and service... More 

Saint Augustine, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 17, 2015

Staying here on business. Carpet in room was very wet! Blower fans in the hallways to dry the wet carpet. Room is got such a stench I called the front desk and he brought me a can of deodorizer which lasted a whole half hour. Not very happy right now!! My eyes are watering so bad I can hardly type... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We apreciate that you took the time to complete our online survey regarding your recent stay at Quality Inn & Suites Universal Studios area. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding musty smell in the room on your recent visit. On the day that you experienced the issue,... More 

Milwaukee, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 17, 2015

Lets start off on the good and the only reason I gave it a 2 instead of a 1. Housekeeping! Great job on the nice clean room. For such a busy area and to have the room as clean as it was is impressive and the entire housekeeping staff should be proud. Now for everything else. Breakfast - Mini bagels... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, I would like to apologize for the situation you experienced during your recent stay at Quality Inn Universal Studios area. I can certainly understand and appreciate you sharing your concerns in regards to the breakfast, the front desk services and the shuttle situation. We want all of our guests to have the best stay possible where everything... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 17, 2015

This hotel seemed like a good value. We stayed four nights, which were generally good. The first impression left a lot to be desired. Though we booked 2½ months in advance, the hotel manager ran our credit card a few hours prior to our arrival (while we were on a plane). Something went awry with the transaction so he cancelled... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey. Your feedback is very important to us. I would like to apologize to you for the wet carpet and the smell during your stay with us. In order to keep our hotel clean and fresh, our maintenance clean the carpet routinely and it's unfortunate that... More 

Vienna, Austria
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 13, 2015

Rooms are clean and big. Breakfast could be better but is still ok. Free shuttle to universal studios, public bus ($2.- pPone way) to International Premium Outlet and to Sea World. Swimming pool and fitness room as well as free wlan available

Was this review helpful? Yes 2
Martin, Tennessee
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 7, 2015

My daughter and I recently stayed there for vacation while visiting Universal Studios parks. The rate was reasonable, the location was great, and lots of shopping and restaurants close by. Golden Corral was our favorite. Breakfast was good. Any problem or question we had, the staff was very nice and great to help. Employees greeted us at all times. I... More 

Was this review helpful? Yes 4
Jacksonville, Florida
Top Contributor
90 reviews 90 reviews
26 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 3, 2015

Rooms are decent. May need updating in a few years. Pool area is nice but small. Close proximity to Universal Studios. A little tough getting to and from the hotel in a car. Breakfast is only ok and crowded.

Was this review helpful? Yes 2
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