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Quality Inn & Suites Universal Studios

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5635 Windhover Drive, Orlando, FL 32819
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Quality Inn & Suites Universal Studios
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373 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Panama City Beach, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

I traveled alone to Orlando, Fl. to see my first Rolling Stones Concert-on my Bucket List. The staff, especially Giovanny Gutierrez, was very courteous and helpful. I sell real estate and was working a deal on a condo as I was traveling & over the weekend I was in Orlando (thanks to computers & cell phones). Several times Giovanny helped... More 

Was this review helpful? Yes 1
Inverness, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This hotel was very clean quiet and staff very friendly. It is a good 20 minutes easy walk from universal studios don't want to walk then it's a $10 taxi. There is a free breakfast which can get very busy it's not the best breakfast in the world but it's free. IHOP round the corner from the hotel which has... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 3 weeks ago

One of the best hotels we have visited in several years. Special thanks to Sharlenny Roques (front desk). She made this stay really pleasant. Breakfast is really good and our room was clean always. Location is also very convenient to go to Universal Studios.

Was this review helpful? Yes 1
Dauphin, Pennsylvania
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for four nights and were quite pleased with our accommodations. The room was very clean, as was the whole premises. The staff was helpful and pleasant. The pool is very clean as was the breakfast area. And the laundry room was clean also.

Was this review helpful? Yes 3
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We are glad to hear about you and your experience with us during your nice stayed at the hotel. Thank you for sharing your input about the helpful staff and the cleanliness, I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was exactly what we needed for a visit to Universal. Hotel was clean, room was spacious and drive to Universal was quick! The staff was helpful and there were plenty of restaurants nearby. The hotel was a fabulous deal for the amenities and the price!

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We appreciate very much the high score you gave us and we are happy to hear that you enjoyed staying with us. Every feedback from our guests is very important to us, your input about our helpful staff and the cleanliness, helps us with our improvement and continuing efforts to provide exceptional experience to everyone. Thank you... More 

Dublin, Ireland
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

this hotel is 20min walk to universal friendly staff clean hotel free breakfast comfortable beds what more could u ask for had a great stay i trolley stop just outside hotel ihop next does lovely pancakes wallgreens around the corner

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We very much appreciate your nice comment about our staff services and the the hotel cleanliness. Thank so much for the high score you gave us. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests.... More 

cookstown
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 24, 2015

Stayed here for 5 nights, as had arrived early from and over night flight Rocio done her best and managed to get us the next available room which was great. The hotel itself has everything you need, rooms where spacious and clean as was the rest of the hotel. The free breakfast was very good, a good variety to choose... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very graceful for your feedback and will share it with our team. Your recognition of our staff and their services is what helps us in our continuing effort to provide an exceptional experience for our guests. It is always a pleasure... More 

Westland, Michigan
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 14, 2015

Rooms are good. Staff great. Showers Luke warn not what I like. Breakfast are always the same and not much to choose from. We ended up going out for breakfast. We stayed there for 6 days. The pool was ok. Beds were comfortable and clean. Had a business center that I used to print my tickets.

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Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use your input about the breakfast to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!... More 

Danville, Virginia
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed June 13, 2015

Desk staff was great, very informative and helpful. No complaints about the room. Stayed 5 nights and visited 5 theme parks. Used the free shuttle service for Universal and Magic Kingdom (via Epcot monorail). Saved about $80 in park parking fees. City shuttle takes you to Sea World ($10 round trip for the 3 of us). Would definitely stay here... More 

Was this review helpful? Yes
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you for taking the time to write this review about our hotel. I greatly appreciate the way you share your experience about your last stay with such enthusiasm. Feedback from our guests is very important to us and your recognition of our staff is exceptional and they join me in thanking for your kind words. Your explanation of the... More 

Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed June 8, 2015

This was a very good choice! Clean rooms, very nice staff (specially Sharlenny), nice breakfast. Rooms have a mini fridge, coffee maker and a microwave. Perfect. They even have pizza delivery service. Parking is good too. The hotel is very close to Universal Studios. We didn´t even use the car because the cab fare was around $6 and the parking... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

We would like to thank you for taking the time to complete our online survey. Your feedback is very important to us and it's a pleasure to see that one of our staff members was being noticed on our continuing efforts to provide excellent service and a great stay. We're delighted for the way you rate hotel. Thank you so... More 

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