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Quality Inn & Suites Universal Studios

2.0 of 5 5635 Windhover Drive, Orlando, FL 32819
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Quality Inn & Suites Universal Studios
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Quality Inn & Suites Universal Studios
Quality Inn & Suites Universal Studios
Quality Inn & Suites Universal Studios
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274 reviews from our community

Traveler rating
    64
    122
    58
    19
    11
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128
66
6
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed over the holidays with my family and the accommodationsame were excellent, the staff was friendly and who doesn't love fresh waffles in the morning! The hotel is a 4 minute drive from Universal Studios and Citywalk which was perfect for our trip. Overall a great experience.

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear valuable guest, We very much appreciate your nice comment about our staff services and value your feedback. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for sharing your experience, and we hope your next... More 

London, Ontario
Top Contributor
61 reviews 61 reviews
21 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here for one night because of the location and price and we were happy with it. The hotel was clean and looked fairly updated. Our only complaint was that the beds were quite hard - and this is a complaint that we don't have very often! It was a small problem, but otherwise our stay was decent.

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, Thank you for taking the time to let us know about your recent stayed at Quality Inn & Suites Universal Studios area. We appreciate you inputs about our beddings. We love to hear every feedback from our guests, they are very important to us. This is what help us with our continuing improvements and efforts to provide... More 

Uniontown,Ohio
Contributor
14 reviews 14 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 11, 2014

Not excellent, nor terrible. I thought the motel and room were clean. No bugs. Hallway carpeting looked nearly new. The breakfast area is small and gets over crowded. Further more, the breakfast food selection is minimal. Slow elevator.

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We appreciate that you sharing your experience about your recent stayed with us, we want to let you know that feedback from our guests is very important to us and your input about the breakfast and everything else, will helps with our continuing efforts to improve and provide excellent service to our future guest. Thank you so... More 

Oklahoma City, Oklahoma
Senior Contributor
49 reviews 49 reviews
3 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed December 2, 2014

I don't usually worry too much about my room in Orlando when going to Universal Studios, since so little time is spent there. But the reviews here were so glowing, as to the service, that I was a little disappointed. The quality of the hotel itself was not bad, though I didn't like the tiny bed pillows, or the fact... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We appreciate all you input about our location and we want you to know that the comments and suggestions we receive are always welcome. I can assure you that we works extremely hard to ensure all areas of the hotel is clean and well maintained. We sincerely appreciate your time and hope you will give us another... More 

Orlando, Florida
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2014

had a lovely, me time for my 55th. birthday.....i really can't say a negative word about this hotel....clean,well keep,friendly,quite(choose 4th.floor) to relax,had to skip breakfast do to church at 11:00,beat traffic ......THANK YOU

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Marsha, We are so excited to know that you choose our location on your birthday and that you had a great time. Your feedback about our friendly staff and the hotel cleanliness, will helps us with our continuing efforts to provide exceptional experience to everyone. We look forward to a more positive association with you in the future. Thanking... More 

Chorley
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed November 27, 2014

Booked a three night stay recently and for the money this is a decent hotel, room was spacious, clean and well kept. Bed was good, pillows could have been better and I did let them know that on their own questionnaire but in fairness I would give this 4 out of 5 maybe 4.5. Breakfast was an added bonus and... More 

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, Thanks you for all the nice comments you posted on the review about our great hotel. We appreciate that you took the time to leave some feedbacks about your stay with us. We appreciate your suggestion about the pillows and will helps us with our continuing efforts to provide exceptional experience to our guest. Again, Thank you... More 

Columbia. SC
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 20, 2014

The hotel looked nice inside and outside. The outside light on the Quality Inn sign was not lit up. Hard to find after dark. The interstate is behind the building and sounded like they were in the same room with you. Mostly the loud one's. There was planes going over also. The a/c sounded like a plane taking off. In... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Delores K, We like to hear your feedback about our nice hotel. Also, we appreciate that you are sharing your concern we us. Our guest satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Thank you for your... More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 20, 2014

I just wanted to get away for a night just me and my boyfriend and I found this hotel on tripadvisor. The price was really reasonable (63.90 to be exact). The guy at the front desk was really friendly and nice. The room was clean and felt like home. The only downside was there's no benign machine on the top... More 

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear valuable guest, We are excited for the high score you gave us. We want to thank you for that and also for taking the time to let us know about your recent visit to our facility. We value your opinion, this will helps with our continuing improvement and efforts to provide excellent service and a great stay. We hope... More 

Kingston upon Hull, England, United Kingdom
Contributor
11 reviews 11 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 5, 2014

We stayed a couple of nights and everything was great. Clean rooms, helpful friendly staff - one member of staff even came out to check my car for me when I had a problem with it ! and a great location for visiting Universal Studios. There was a free shuttle bus to the Park, which took 5 minutes (don't walk,... More 

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear valued guest, We are glad to hear about your recent staying at our hotel. Also, it is nice to know that you were happy with all the amenities that our hotel has to offer and we appreciate every input you mentioned about our cleanliness and helpful staff. I can assure you that our staff works extremely hard to ensure... More 

1 review
5 of 5 stars Reviewed October 26, 2014

I came in totally unexpected and in a bad situation and even though I wasn't able to stay, Jason at the front desk called around and went above and beyond and out of his way to try and help me out. I will surely come here again. Jason is great and had a tough job ahead of him being in... More 

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your comments and we look forward to seeing you in the future.... More 

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Additional Information about Quality Inn & Suites Universal Studios

Address: 5635 Windhover Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Universal Studios 2*
Number of rooms: 106
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Also Known As:
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn And Suites Universal Studios
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn Suites Orlando
Quality Inn Orlando

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