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Quality Inn & Suites Universal Studios

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5635 Windhover Drive, Orlando, FL 32819
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Quality Inn & Suites Universal Studios
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458 Reviews from our TripAdvisor Community

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Lexington, Kentucky
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel was perfect. The room was really clean, bed was comfortable, and had lots of room. The staff was really friendly, we were greeted by a staff member as soon as we stepped out of the elevator. The best part though is the location. We were in Orlando for Universal Studios, and it is basically right across the street... More 

Helpful?
Thank wewilliams712
Des Moines, Iowa
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

The room looked terribly old and dated. The bed felt like sleeping on a rock and the pillows were so old and lumpy we didn't use any of them. The cleanliness was "ok" at best. The breakfast offering compared to EVERY OTHER Choice hotel I've ever been too was terrible. I would never stay at this hotel again let alone... More 

Helpful?
Thank TravelBlabber
1 review
4 of 5 stars Reviewed 1 week ago

I found this hotel to be very quiet, clean and had nice in-room amenities. Furniture was comfortable and returning after a long day of flying it was easy to relax in that environment. My stay was fairly brief, but I would definitely return in a future visit to Orlando. Front Desk Staff was very courteous and helpful.

Helpful?
Thank John K
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they're very encouraged by kind words. We are so glad you enjoyed your stay. We thank you for your business and are looking forward to providing you the same pleasant accommodations and... More 

North Caicos
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Came to Orlando for an event at the Amway Center and stayed here for the night with girlfriend. The hotel and rooms were very clean and quiet. Staff was friendly and helpful. Great location next to Universal and not far from downtown. Didn't try the pool as it was too cold out and didn't have enough time and didn't try... More 

Helpful?
Thank rowangenre
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for sharing your experience with such enthusiasm! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay and the breakfast. We are looking forward to seeing... More 

Buffalo, New York
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room smelled like mildew. It was a decent room. I stayed there with my brother for the night before we spent the day in Universal. The shuttle only runs once a day in each direction which was kind of a bummer. We ended up parking at Universal. You could possible walk to Universal from the hotel. The breakfast was... More 

Helpful?
Thank Starr L
herts
Level Contributor
116 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here on our last night in Orlando, having done Universal that day. We arrived in the evening and got a good deal on the room. We were ground floor opposite the housekeeping department. Breakfast we didn't bother, too many people for the amount of availability. The housekeeping department started hoovering outside our door at 7,30am!! We had to laugh,... More 

Helpful?
Thank pawsandhooves
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is a nice hotel close to universal studios. The room was very nice and clean. There are a selection of food places nearby but they are mostly 'junk food'. We didn't try out the breakfast, instead deciding to go to IHOP which was just about next door. The hotel offers a free shuttle bus to universal studios which is... More 

Helpful?
Thank Emily C
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for your comments about the shuttle and the breakfast.Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience,... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 6, 2016

Great value, clean rooms, quiet, close to Universal. Free shuttle but only comes once in morning (10:15am) and once in evening (7:15pm). We chose to use taxi or Uber so we could spend more time at Universal. Also, the shuttle is a van and didn't have enough seats to accomodate all guests trying to use it. Pool is not heated.... More 

Helpful?
4 Thank Nicole A
Louis P, Front Office Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use our comments and advice about the shuttle and the breakfast to do everything possible to create an enjoyable experience for each of our... More 

Brighton and Hove, United Kingdom
2 reviews
4 of 5 stars Reviewed January 1, 2016

Booked this room through a package deal, mainly because of the price, microwave mini-fridge, the convenient location was just an added bonus which meant we spent less on taxis (as a non driving group) there were four of us in one room, and we found it to be enough space to not be on top of each other 24/7. After... More 

Helpful?
Thank rubyrose5
Louis P, Front Office Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. You did an outstanding job explaining the quality and benefits of our hotel. We take pride in our hotel and the services... More 

Nashville, Tennessee
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 23, 2015

This hotel is in a great location and looks like it has been recently renovated. The rooms were comfortable and the staff very friendly. They do serve a hot breakfast (but no protein, i.e. sausage, bacon etc), least not during our visit. The only issue we had, not in the hotels control, was that one of our neighboring rooms were... More 

Helpful?
Thank bountyqlu
Louis P, Front Office Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay and we deeply regret the smoke issue you had to deal with. Thank you so much for... More 

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