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All 328 Orlando hotels

Quality Inn & Suites Universal Studios

2.0 of 5 Hotel   |   5635 Windhover Drive, Orlando, FL 32819
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66%
Ranked #175 of 328 hotels in Orlando
A recent review
4 of 5 stars reviewed 5 days ago
Allison P Bethesda, Maryland
  • Overview
  • Reviews (222)
  • Photos (27)
  • Amenities
  • Room tips (26)
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222 people have reviewed this hotel

Traveler rating
    49
    97
    48
    18
    10
See reviews for
98
58
7
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Bethesda, Maryland
1 review
4 of 5 stars Reviewed 5 days ago NEW

I was very impressed with the staff! Joseph and Joshua checked our group in and were such darlings! Very helpful and friendly. Although they looked to be quite busy, they gave us their undivided attention and answered all our questions. Made the whole process very quick and simple! But, we found the pillows to be uncomfortable and the breakfast area... More

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We want to thank you for the great feedback about helpful staff and their services. Every feedback from our guests is very important to us, your input about the breakfast area and everything else, helps us with our continuing efforts to improve and provide excellent service. We look forward to a even more positive association with you in the future.... More

1 review
5 of 5 stars Reviewed 6 days ago NEW

extremely and helpful staff. young man at the front was courteous and friendly. wish i remembered his name. we arrived at the hotel earlier than expected and he found something available for me so we wouldnt stay at the lobby for hours waiting to check in. rooms were clean and smelled nice. everyting worked and looked just like in the... More

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We are glad to hear from you about your great staying at our newly renovated hotel. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Feedback from our guests is very important to us and your input about the room condition and the cleanliness, will helps us with the... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I didn't really enjoy my stay at this hotel! i could have got a cleaner room in a hostel! I had traveled from England for my first trip to America, i was delayed by 8 hours and when i arrived at my hotel i had booked on metropolitan express they told me they were full and transferred me to this... More

Was this review helpful? Yes 1
Miami
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I made the reservation to stay at this hotel to use my points, only 8,000 per night, we stayed two night. This place is amazing, it just smells so clean and sweet when you walk in. The staff are super friendly, welcoming us each time we come in the door. In the morning, the same way, "good morning", with a... More

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We are so happy to hear about your great staying at our newly renovated hotel. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Also, Thank so much for the... More

London
Contributor
13 reviews 13 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed for 3 nights with a friend in June and chose the hotel specifically as it's close to universal studios. We didn't use the free shuttle bus as it leaves at 10am and returns at 7pm but a taxi was 8 dollars one way do we didn't mind. The staff are super friendly and helpful, we had a room... More

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We appreciate very much that you took the time to do our survey. Every feedback from our guests is very important to us, your input about our newly renovated rooms and the service, helps us with our improvement and continuing efforts to provide exceptional experience to everyone. Thank you so much for recommending us and we look forward to seeing... More

Midwest
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Driving home from a month in Florida, stayed here for FREE using my points. Only 8000 points got me a free night. Arrived late, left at 6am so didn't swim or use amenities. Did grab breakfast on the way out. It was good.. normal hotel breakfast buffet fare but most important... FREE. Ate dinner at IHOP next door. Did not... More

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We appreciate all you input about our location and we want you to know that the comments and suggestions we receive are always welcome. Your feedback about our newly renovated hotel and the breakfast, will helps us with our improvement and continuing efforts to provide exceptional experience to everyone. We look forward to a more positive association with you in... More

Cape May Court House, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Don't let driving through a shopping center deter you. Based on the surroundings I was a little concerned about what the accommodations would be like but I was very pleasantly surprised. The premises was well lit the entry was bright, clean and very nicely laid out. I arrived late at night and the desk staff was as friendly and helpful... More

Was this review helpful? Yes 3
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you so much for the high score you gave us plus the nice survey you left for our recently renovated hotel and the services.We are so excited that we exceed your expectation. We very much appreciate and value your feedback and will share it with our team. We hope to see you again soon! Sincerely, Giovanny Gutierrez General Manager... More

Vero Beach, FL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 24, 2014

Booked through Orbitz for a 2 night stay. Hotel is a little older, but clean. Cab ride for 3 to Universal was $6. Any issues were tended to immediately. Breakfast had sausage gravy in addition to waffles. Quiet area. Overall good stay for the money!

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We would like to thank you for taking the time to complete our online survey. Every feedback from our guests is very important to us and your input about our recently renovated hotel and the breakfast, will helps us with the hotel improvement and our continuing efforts to provide excellent service and a great stay. Once again, Thank you and... More

Atlantic Beach, Florida, United States
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 16, 2014

I went on business and pleasure. After a smooth check in and unpack in my room, I went to the front desk and asked Joseph and Leeds where to go for dinner. Joseph recommended a restaurant that picked me up and brought me back free of charge. The Hotel was awesome, very clean, employees went above and beyond and made... More

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We are glad to hear from you about your great staying at our aweson hotel and I have shared your comments with my friendly staff, they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More

London, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 11, 2014

Very comfortable and clean, simple breakfast but will keep you going. I would walk home from the park as the bus didn't turn up the one night we didn't want to walk back. Nothing for kids & small pool

Was this review helpful? Yes
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

We appreciate all you input about our location and we want you to know that the comments and suggestions we receive are always welcome. Your feedback about our newly renovated rooms, our comfortable and clean rooms, as well as the shuttle input, will helps us with our improvement and continuing efforts to provide exceptional experience to everyone. We look forward... More

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Additional Information about Quality Inn & Suites Universal Studios

Address: 5635 Windhover Drive, Orlando, FL 32819
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Universal Studios 2*
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Also Known As:
Quality Inn And Suites Universal Studios
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn Suites Orlando
Quality Inn Orlando

27 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 
Number of rooms
106

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