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Quality Inn & Suites Universal Studios

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5635 Windhover Drive, Orlando, FL 32819
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Quality Inn & Suites Universal Studios
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Quality Inn & Suites Universal Studios
Quality Inn & Suites Universal Studios
Quality Inn & Suites Universal Studios
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340 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Wakefield, United Kingdom
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Spent a fortnight at the hotel as a family of four and found the hotel to be comfortable with excellent quality beds. Great for charging empty batteries after very long days at the theme parks and spending in the excellent shopping centres. The hotel is a steady five mins walk to the centre of I-Drive and its endless restaurants and... More 

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

That's about the only perk. The rooms are super small. The staff had no idea what was happening. They gave us a sheet of paper with a cab company and transportation to the park. I called, and the guy hung up on me. There was a non-stop beeping coming from a dying smoke alarm but it was in an "occupied... More 

Was this review helpful? Yes
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

We would like to thank you for staying with us and apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so... More 

Coral Springs, Florida
1 review
4 of 5 stars Reviewed 6 days ago NEW

It is affordable, clean, beds and pillows are very comfortable. It's located near to Universal Studios. Great customer service. Free and plenty breakfast. Just what we need for one night stay. We'll definitely be back!!!!!

Was this review helpful? Yes
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you for your positive feedbacks! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next... More 

Miami, Florida
Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Quality Inn is a Great place to stay. It's very close to Universal Studios. It's also close to Interstate 4. The rooms are really Nice. My Wife and I had a King Bed. The room also had a Chair and Ottoman. Whats really good is that The room came with a Microwave and Refrigerator. They have nice Breakfast area,... More 

Was this review helpful? Yes
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your comments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

San Jose, California, United States
Contributor
14 reviews 14 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

An excellent option of an affordable and comfortable hotel nearby a major Orlando attraction (Universal Orlando). Staff is very friendly and helpful (specially, Louis, the front desk supervisor), environment is relaxed and family-friendly, rooms are spacious and comfortable, breakfast is good and there is even a small gym for guests that find time between theme parks visits to do some... More 

Was this review helpful? Yes 2
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback and for your kind words. We're delighted for the way you shared your experience with so much details about our hotel and it's great to know that you had an enjoyable experience. We are looking forward to providing you the same... More 

Senior Contributor
26 reviews 26 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 23, 2015

We knew we were going to have a very busy 3 days at universal and magical kingdom, so we just wanted somewhere cheap, close to universal and in reasonable condition. When we saw this great location and price (and decent reviews) we booked it. Now, i usually always like to stay in new, modern hotels so was a bit worried... More 

Was this review helpful? Yes 6
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We're delighted for the way you rate our hotel and the time you took to point out... More 

Indianapolis, Indiana
Contributor
18 reviews 18 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 19, 2015

Meticulously clean, friendly and professional staff, lots daytime of cleaning crews, good breakfast buffet, central location, excellent prices, quiet room. AC was a bit loud, but until they invent quiet AC units, this isn't the hotel's fault.

Was this review helpful? Yes 2
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I have shared your positive feedback with my staff, and they could not be more encouraged by your kind words. We thank you for your business and are looking forward to providing you the same pleasant accommodation and service... More 

Saint Augustine, Florida
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 17, 2015

Staying here on business. Carpet in room was very wet! Blower fans in the hallways to dry the wet carpet. Room is got such a stench I called the front desk and he brought me a can of deodorizer which lasted a whole half hour. Not very happy right now!! My eyes are watering so bad I can hardly type... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We apreciate that you took the time to complete our online survey regarding your recent stay at Quality Inn & Suites Universal Studios area. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding musty smell in the room on your recent visit. On the day that you experienced the issue,... More 

Milwaukee, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 17, 2015

Lets start off on the good and the only reason I gave it a 2 instead of a 1. Housekeeping! Great job on the nice clean room. For such a busy area and to have the room as clean as it was is impressive and the entire housekeeping staff should be proud. Now for everything else. Breakfast - Mini bagels... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, I would like to apologize for the situation you experienced during your recent stay at Quality Inn Universal Studios area. I can certainly understand and appreciate you sharing your concerns in regards to the breakfast, the front desk services and the shuttle situation. We want all of our guests to have the best stay possible where everything... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 17, 2015

This hotel seemed like a good value. We stayed four nights, which were generally good. The first impression left a lot to be desired. Though we booked 2½ months in advance, the hotel manager ran our credit card a few hours prior to our arrival (while we were on a plane). Something went awry with the transaction so he cancelled... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey. Your feedback is very important to us. I would like to apologize to you for the wet carpet and the smell during your stay with us. In order to keep our hotel clean and fresh, our maintenance clean the carpet routinely and it's unfortunate that... More 

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