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Quality Inn & Suites Universal Studios

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5635 Windhover Drive, Orlando, FL 32819
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1 room 1 guest
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Quality Inn & Suites Universal Studios
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389 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Had a awesome time in orlando! This hotel is based only 10 mins or so away from the universal studios theme park and a bit further on if your going to the other places this hotel offers a free shuttle to and from the park or you can just uber it to and from! Transportation is your choice, Staff are... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for writing this wonderful review about our hotel. I very much value you feedback, I've shared it with my staff and they could not be more encouraged by your comments. Thank you for your business and we look forward to providing you wit the same pleasant accommodation and service the next time you are in... More 

Trinidad
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We booked this hotel for its fair price and convenience of a shuttle service to both Universal Studios and Disney World. I have to say it was the best decision ever. The conveniences alone were worth suffering through the same breakfast day after day. But let me put it into better context: 1) The hotel is literally a 5min drive... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we can not thank you more for sharing your experience... More 

Hampton, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Have been here for 18 days came here after leaving the worst motel and found this to be great. Even though the rooms were all non smoking the inconvenience was worth it. The Staff was nice the rooms were very clean, the beds were to die for. I would recommend this motel to any one.

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Chuck, We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again... More 

Rio de Janeiro, RJ
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My 7 year old son, my wife and I made a trip to Orlando for the first time in July 2015. We were impressed with this hotel. First, the desk service and all the staff were very friendly and helpful. The suites are clean and comfortable. The location is great, near to Universal Resort and about 15 minutes to Disney... More 

Was this review helpful? Yes 2
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, We greatly appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to know that our customers enjoy their... More 

Virginia Beach, Virginia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arrived past midnight with reservations, desk had to switch is to different room due to broken shower head by party last in room. The desk person realized this issue at the last second while we were walking towards the room and quickly made the change. Overall, nice hotel across from Universal Studios Orlando. The only issue I noticed was the... More 

Was this review helpful? Yes 1
Louis P, Assistant General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience about your stay. We're glad that our front desk clerk was able to resolve the issue before you got to the room because your satisfaction is our number one priority. Feedback from our guests is very important to us and your input helps with our continuing efforts... More 

Panama City Beach, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2015

I traveled alone to Orlando, Fl. to see my first Rolling Stones Concert-on my Bucket List. The staff, especially Giovanny Gutierrez, was very courteous and helpful. I sell real estate and was working a deal on a condo as I was traveling & over the weekend I was in Orlando (thanks to computers & cell phones). Several times Giovanny helped... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Ms. Becky, We are excited to know that you had a pleasant stay with us and everything went well with your deal. We appreciate the high score you had given us and all the nice detail you mentioned about our hotel in regards to the amenities and costumer service. Thank you so much and we look forward to seeing... More 

Inverness, United Kingdom
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 8, 2015 via mobile

This hotel was very clean quiet and staff very friendly. It is a good 20 minutes easy walk from universal studios don't want to walk then it's a $10 taxi. There is a free breakfast which can get very busy it's not the best breakfast in the world but it's free. IHOP round the corner from the hotel which has... More 

Was this review helpful? Yes 2
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We are happy to hear that you chose our hotel for your 3 weeks stay and at the same time we love to know that you had a pleasant experience. Thank you for your input about our cleanliness and friendly staff. Again, Thank you so much and we look forward to seeing you in the future. Kind... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2015

One of the best hotels we have visited in several years. Special thanks to Sharlenny Roques (front desk). She made this stay really pleasant. Breakfast is really good and our room was clean always. Location is also very convenient to go to Universal Studios.

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear Ms. Elizabeth, We appreciate all you input about our excellent service and we want you to know that the comments and suggestions we received are always welcome. Your feedback about our front desk agent and the breakfast, will helps us with our continuing efforts to provide exceptional experience to everyone. We look forward to a more positive association with... More 

Dauphin, Pennsylvania
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 4, 2015

We stayed here for four nights and were quite pleased with our accommodations. The room was very clean, as was the whole premises. The staff was helpful and pleasant. The pool is very clean as was the breakfast area. And the laundry room was clean also.

Was this review helpful? Yes 3
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We are glad to hear about you and your experience with us during your nice stayed at the hotel. Thank you for sharing your input about the helpful staff and the cleanliness, I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2015

This hotel was exactly what we needed for a visit to Universal. Hotel was clean, room was spacious and drive to Universal was quick! The staff was helpful and there were plenty of restaurants nearby. The hotel was a fabulous deal for the amenities and the price!

Was this review helpful? Yes 1
Giovanny G, General Manager at Quality Inn & Suites Universal Studios, responded to this review

Dear value guest, We appreciate very much the high score you gave us and we are happy to hear that you enjoyed staying with us. Every feedback from our guests is very important to us, your input about our helpful staff and the cleanliness, helps us with our improvement and continuing efforts to provide exceptional experience to everyone. Thank you... More 

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