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Wingate by Wyndham @ Universal Studios & Convention Center

#166 of 335 Hotels in Orlando
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5661 Windhover Dr, Orlando, FL 32819
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1 room 1 adult
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Wingate by Wyndham @ Universal Studios & Convention Center
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784 Reviews from our TripAdvisor Community

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Ottawa, Ontario, Canada
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I booked this hotel on Groupon and was pleasantly surprised by it. We were a late check in but upon arrival the room was very clean. The daily breakfast is not fancy but it was great to be able to fuel up before hitting the parks! The shuttle to Universal was always on time and gas, and so was our... More 

Helpful?
Thank Anna B
Laurel, Maryland
1 review
5 of 5 stars Reviewed 1 week ago

Had an extended vacation from cruise trip due to Blizzard Jonas. Found inexpensive 2 night stay at Wingate @ Wyndham Universal Studios on very short notice. Stay reached farther than expectation.

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank mikeT3731XG
Wingate_Universal, General Manager at Wingate by Wyndham @ Universal Studios & Convention Center, responded to this review

Thank you for your great review and rating! Glad to hear that you were not trapped by blizzard up north!! We are happy to know that we have met your expectations in all aspects during your stay. I would also like to thank you on behalf of the entire staff of our property for considering us when you return to... More 

Santa Clarita, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This hotel is remote, and a but run down. I got into my room to find 1) the phone wasn't even plugged into the wall. When I plugged it in, it still doesn't work. 2) half the cable channels don't come in because of "weak signal" 3) the toilet is running. Update. The front desk insisted that they send someone... More 

Helpful?
Thank DrRocket
Wingate_Universal, General Manager at Wingate by Wyndham @ Universal Studios & Convention Center, responded to this review

I am speaking to this guest personally and resolving his issue with a credit back to his account. He will be rewording his review to reflect our conversation. More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed Jan 15-18, 2016. Got a good deal via Groupon. Breakfast was good, clean room. Issue was no heat during the cold weekend. Issue wasn't fixed before we left, but gave us extra sheets the first night and 3 day we were given extra blankets because no extra rooms available. Was very upset, but the manager was very apologetic and... More 

Helpful?
Thank John B. R
Wingate_Universal, General Manager at Wingate by Wyndham @ Universal Studios & Convention Center, responded to this review

I spoke to this guest about his stay during the cold freeze weekend and he was able to accept my sincerest apologies. I did indicate to him that I became aware of several A/C units that burned the heat strip during the cold freeze that happened here in Florida. I went ahead and replaced all units with new ones earlier... More 

Toronto, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Unit not workinf so when we woke up at 2AM room was very stuffy. The usual reply at front desk dis you report it? No because we did not want to have to pack up and move in the middle of the night. Person was rude and did not wven apologize noe offer a discount. Last time at any Wingate.

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Jocelyn L
Wingate_Universal, General Manager at Wingate by Wyndham @ Universal Studios & Convention Center, responded to this review

First and foremost, thank you for your patronage and loyalty to Wingate by Wyndham Universal Orlando. It was a great pleasure to host your visit to Orlando. Kindly accept my sincerest apologies for the missed opportunities during your visit and rest assured that we’ve worked diligently to rectify them. I am a huge advocate of exceptional service and well-kept facilities,... More 

Vero Beach, Florida
1 review
3 of 5 stars Reviewed 2 weeks ago

First night kept up till 3 am due to noisy party in ajoining room. Next day was rainy and window leaked creating puddles on the floor. Finally convinced front desk to change rooms. No adjustments to Bill.

Review collected in partnership with Wingate by Wyndham

Helpful?
Thank josephhQ2428TD
Wingate_Universal, General Manager at Wingate by Wyndham @ Universal Studios & Convention Center, responded to this review

Thank you for taking the time out of your schedule to post a review regarding your recent stay at our hotel. I first apologize that you had to experience that. I was made aware of your issue the next day, after you have left. In regards to the noise complaint, please inform the front desk immediately as we have a... More 

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