We arrived at the hotel after a long flight on June 18th 2009. It was just what we expected and more. We read reviews about the hotel before we went away but we felt as though these people were being picky especially after our stay there. On arrival, the staff were very friendly and made a great impression and were... more

Stayed here for 2 weeks from 13th - 27th June. We had a nice room overlooking the front of the hotel. The rooms are a nice size and bright with free tea & coffee supplied every day. The Location is about a 10 minute walk to I-Drive and right opposite Wet N' Wild which was handy for those really hot... more

My husband and I stayed at the Clarion Universal, now known as the Hotel Universal, from the 30th May until 14th June. This was our 3rd stay here and we were not disappointed. According to the very helpfull reception staff the hotel is going through a name re-branding and refurbishment phase(not an ownership change) at the moment so there is... more

This is the 4th time that my husband and I have stayed at the Clarion Universal. All of the previous experiences here were great which is why we decided to stay here again. It appears that they have gone through an ownership change and it is not for the better. This time a round nothing worked. In the 1st room... more

Loved this hotel, we were very pleasently surprised! It was really clean, the staff were very friendly and helpful and it was pretty quiet at night. The cleaning staff were fantastic, they came in everyday and even if you slept in until 11 or later they would come back and clean the room when you were gone! The bar Sharky... more

We took advantage of the Family Saver package and really felt like we had a very nice place to stay with many nice things to do for free! The location was close to several things and many nice restaurants. The facilities were nice and motel was clean. The rooms weren't any too big, but typical. The towels were large and... more

We stayed here in May 2009 and it was fine, no problems at all. It wasn't the best hotel I've ever stayed in but it was a long way from being the worst! The hotel is actually let down most by its bathrooms that look a little like they'd been left in the 1970's (!), saying that we heard that... more

The hotel and its amenities are misleading. They do not offer a complimentary breakfast. The staff are friendly, but not helpful. Their catch phrase seems to be, "Sorry, we can't help you, ma'am." There is a $3.50 service fee for each day you stay -- this fee is for internet service which was down our entire visit. The fee, of... more

I stayed in this hotel with my partner during our holiday to Florida, to be honest it reminded me of a motel rather than a hotel. Most of the staff are friendly enough. The shop in the hotel is hugely expensive, ie 2 sandwiches, 2 coffee $20. During a severe thunder storm my partner and I could not eat in... more