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BEST WESTERN Orlando Gateway Hotel

3.0 of 5
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7299 Universal Boulevard, Orlando, FL 32819-8353
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BEST WESTERN Orlando Gateway Hotel
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Ranked #162 of 327 Hotels in Orlando
A recent review
3 of 5 stars reviewed 1 week ago
Robin L Centreville, Virginia
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1,413 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Centreville, Virginia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

We stayed 2 nights in March 2015 while visiting Universal Studios. Location is great - park is less than a 5 min drive and the hotel also has a shuttle. Lots of restaurants close by. Staff was very friendly, check in and out was super easy. Room was clean, pool area nice. Not super impressed with the breakfast buffet but... More 

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Toronto, Canada
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We feel so happy with the extreme friendly attitude from Diana and Geraldo, also Oscar is part of the team and provides a great service too. This room is like a suite, is super clean and has two A/C consoles. This is a King size bed room. Look at the pictures below. If you're looking for a nice hotel, close... More 

Was this review helpful? Yes 1
Flagstaff, Arizona
1 review
2 of 5 stars Reviewed 1 week ago NEW

The hotel wasn't terrible but for the price, there are better places to stay. I only have a couple problems with this hotel, the room was clean, the bed which was comfortable, but the room was worn out and needed new furniture and decorations. The bar/lounge area was old and very un-inviting, the lights were way to bright, but fixed... More 

Review collected in partnership with Best Western

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Wexford, Ireland
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is very central and just off the international drive. Clean hotel and food is nice. Beds are comfy and staff are friendly. The key card for our room wouldnt let us in on a few occasions which was quite annoying. Overall a lovely stay in Florida.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel with super pleasant staff. Recommend for family because the tranquility of the place. Next of universal parks and seword. From the bedroom window you can watch the WetWild, I walked over there. Check-out was the most peaceful of all, no problems. Recommend.

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Jacksonville, United States
1 review
2 of 5 stars Reviewed 1 week ago

Issues with the house keeping staff not cleaning my room really put a damper on my stay at Best Western. After a long days out with the kids, I wanted to enjoy a hot shower and relax. Instead, I was busy trying to obtain towels, wash cloths, toilet tissue, get the old trash out of my room and have new... More 

Review collected in partnership with Best Western

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Winnipeg
Top Contributor
73 reviews 73 reviews
16 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago

Pros: Close to Universal and they offer free, scheduled shuttles to and from Universal. If you choose to take a cab to Universal, it is $6 one way. The rooms are clean. There's always plenty of parking spots even late at night (behind the pool/tennis court area). It's close to outlet shopping, I4 exit, restaurants and other attractions. Internet is... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed 7 days at Best Western, in a room for 4 people - even though i did not share with anyone. Professionals very prepared, polite and gentle. My room was always clean, the room service was impecable. The only thing i did not like much was the structure of my room. The curtain would not cover the bath tub... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at this hotel about 7 years ago for a week in a suite and enjoyed it. This trip we booked elsewhere but arrived earlier than planned and needed a room for the night. Under $100 for a Friday night seemed like a deal so I booked it. Ugh what a mistake. The front staff was rude from the... More 

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Ashland, Massachusetts
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I checked into the room early and was grateful for the rushed service until I saw the room. The bathroom lights were rusted and the vent didn't work, but was dripping water onto the floor. The room itself smelled stale and the wooden baseboard looked as though it had been chewed by termites. I booked the hotel for 2 nights... More 

Was this review helpful? Yes 1
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear Rose, I apologize for the issue that you encountered while staying at our hotel. I have sent you an e-mail asking for particulars of the room you stayed in so that we can get in there and make the necessary changes. We have renovated our lobby and am in the process of renovating our rooms and more importantly our... More 

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