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All 327 Orlando hotels

BEST WESTERN Orlando Gateway Hotel

3.0 of 5 Hotel   |   7299 Universal Boulevard, Orlando, FL 32819-8353 (Florida Center)
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BEST WESTERN Orlando Gateway Hotel
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Ranked #153 of 327 Hotels in Orlando
A recent review
4 of 5 stars reviewed 3 days ago
Mihaela N Iasi, Romania
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1,324 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Iasi, Romania
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

this hotel has the best location possible. it's located verry verry close to restaurants and stores, the international premium outlets, if you are here for shopping. The staff is friendly and helpfull. The breakfast in not inclued, you can have it for 9 $ or something but we did'nt took it, as we wanted to eat in the restaurants located... More 

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1 review
4 of 5 stars Reviewed 4 days ago NEW

Very reasonable rate during January stay. Breakfast was ok and staff was very friendly. We walked to universal the first day and stopped at the walgreens for snacks and beverages. Went to eat at Charleys steak house and Delmonicos which were a $15 dollar cab ride each way. Last night ordered hamburgers which were average. Front office staff stated that... More 

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New York, New York, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

we were there in dec .of 2014. its not a 4star but if was fine.checkin took alittle longer than what were used to.room wasn't ready.dont understand why the hotel was empty granted it was in Dec.and there weren't many guests. rooms were satisfactory .found room service for us was superb.no problems getting what we needed. rest: good chef cant remember... More 

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Fort Lauderdale, Florida
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have stayed at Best Westerns around the country and this by far was the worst. The outside looks inviting but our room was a portal to the Days Inn down the street. The TV didn't work, lukewarm water, broken shower head, broken fridge and rust. Mold and mold throughout the bathroom.

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Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear Gatorpetty, I do apologize that you did not enjoy your stay with us. I have sent you an email asking for more particulars regarding the room you stayed in as I want to be able to look at it myself and correct the items you have discussed. I do hope that you will contact me directly I the future... More 

1 review
3 of 5 stars Reviewed 1 week ago

The hotel was very affordable for a quick stay. There was nothing really nice about it, but it was very easy to get to and close to Universal. We stayed here because our flight arrived very late and we were going to Universal the next day. After the one night we relocated to a Disney resort property.

Review collected in partnership with Best Western

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Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear John, Thank you for your kind review of our hotel, I appreciate your feedback and am happy that you enjoyed your stay. We'll get those books updated as there is Wi-Fi access throughout the building and in the pool area as well. Thanks again for your review and we hope to see you again soon. Sincerely, Bill Jones, CHA... More 

Whitby, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

The front desk personnel were very professional and completed the check-in process quickly. The room was very quiet and the bed comfortable, leading to a great sleep. The amenities binder needs to be updated. It stated that the in-room internet access required a cable to be picked up at the front desk. The front desk pointed out that open WiFi... More 

Review collected in partnership with Best Western

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Zagreb, Croatia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed just one night right before our flight back to Europe. The location is very convenient: not far from hotel or attractions and shopping. Big and clean room, friendly stuff at check-in and during breakfast. Big parking lot with free parking! Unfortunately the night we have stayed wifi did not work properly in our room, but basically this... More 

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Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear Ivana, Thank you for your review. I am glad that you enjoyed your short stay with us and that you would return to our hotel on your next trip to Orlando. We look forward to seeing you soon. Sincerely, Bill Jones, CHA General Manager More 

Jacksonville, United States
1 review
4 of 5 stars Reviewed 1 week ago

This hotel is very clean and the staff was extremely friendly. The beds are comfy and the pillows are real pillows. Everyone I came in contact with was polite and made sure to say hello. I will definitely be staying at this location again!

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear Kari, Thank you for taking the time to review our hotel. I was pleased to see that you enjoyed your room and that our staff was warm and welcoming. We look forward to seeing you again in the near future! Sincerely, Bill Jones, CHA General Manager More 

Palm Harbor, United States
1 review
3 of 5 stars Reviewed 1 week ago

Staff is great but you may have to spend sometime getting things fixed in your room check out everything Really. meal are high and there to many deals if you look The Bar is a little high. There better deals down the street. Hotel is well located

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear Tom, Thank you for your review. I do hope we were able to repair any items that you called into our front desk and that you enjoyed your stay with us. Our location is absolutely perfect for everything you want to do in Orlando. I hope you will consider staying with us again in the near future. Sincerely, Bill... More 

San Juan, Puerto Rico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Being a Best Western employee I was very disappointed with this hotel. All front desk staff I met looked like they weren't happy to work there. Starting with Diane or Diana, she was very rude to me and other guest as well. If you have a question about the amenities and services of the hotel do not ask that women... More 

Was this review helpful? Yes 4
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Dear Rebeca, I am so sorry that you did not feel welcomed by our staff. We pride ourselves in our customer service and it appears we did not get the job done in your case. I will certainly give Diana your feedback regarding your stay. However, I was pleased that you found the hotel clean and the room comfortable. I... More 

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Additional Information about BEST WESTERN Orlando Gateway Hotel

Address: 7299 Universal Boulevard, Orlando, FL 32819-8353
Phone Number:
Location: United States > Florida > Central Florida > Orlando > Florida Center
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Orlando Gateway Hotel 3*
Number of rooms: 298
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Also Known As:
Best Western Orlando
Clarion Orlando
Clarion Hotel Universal
Orlando Clarion
Hotel Style:
#11 Best Value Hotel in Orlando
#133 Romantic Hotel in Orlando
#136 Family Hotel in Orlando

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