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BEST WESTERN Orlando Gateway Hotel

3.0 of 5
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7299 Universal Boulevard, Orlando, FL 32819-8353
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1 room 1 guest
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BEST WESTERN Orlando Gateway Hotel
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1,648 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (170)
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Chicago, United States
3 of 5 stars Reviewed yesterday NEW

If you only need a hotel room to sleep and plan to visit parks, shopping and restaurants then this hotel serves its purpose. Our family loved that we were in walking distance to everything we wanted to do.

Review collected in partnership with Best Western

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Staten Island, New York
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Can't say enough good things about this hotel. Clean, pleasant staff. You can walk to Wet n Wild, Orlando Eye and the Pirate dinner show from here. Great, not overpriced. It has a pool, laundry room and business center. They even have an in house enterprise rent a car office.

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aventura, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

A very pleasant stay at this hotel, very well located and very nice amenities. The pool area is really big and nice, in all a very nice experience staying at this hotel, my kids love it. I would improve the speed of the internet.

Review collected in partnership with Best Western

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1 review
2 of 5 stars Reviewed 1 week ago NEW

Issues with the staff, making the reservation, fixing employee error, and general disrespect we felt from the employees soured our experience. We were specifically told by a manager to "not trust the reservation will be done correctly" that we should "just book online." We had to fight to get the reservation we initially made, and received no apologies for the... More 

Review collected in partnership with Best Western

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Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

I do apologize for the issues you had during your recent stay with us. I have sent you an e-mail for more information regarding your issues so that we can discuss what happened and make sure they do not occur again in the future. I do hope to hear from you soon. Typically, booking direct with any hotel will help... More 

Boca Raton, Florida
1 review
5 of 5 stars Reviewed 1 week ago

Had a great check with Lizzie. She made us a great upgrade offer which we took and got us signed up for Best Western rewards. This hotel great value and close to Universal and a WaWa!!!!!!Great king size bed and nice sized room. Definitely a solid three star hotel. Use Hotwire to get the hot rate(hidden).

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Thank you for your review! I am glad that you enjoyed your stay with us and I was pleased to read that Lizzie made a difference. I will certainly pass your comments on to her and the rest of our staff. We hope to see you again in the near future! Sincerely, Bill Jones, CHA General Manager More 

Jonesborough, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Definitely now what we expected from a 3-4 star hotel. Stayed 5 nights as part of Universal Studios package. Staff tried to help but not friendly and seemed unable. Our amenities were not explained to us clearly. Breakfast vouchers were $8 each, you are required to purchase them in advance at check-in, and the breakfast was no better than what... More 

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 1 week ago

I worked with Anpaura at the front desk during check in. She displayed knowledge and perfection in her job and about the local theme parks far beyond what anyone could expect from one person. The hotel is very nicely located across the street from wet n wild and almost walking distance from universal studios. They have buses running to the... More 

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Thank you for taking the time to leave a review of our property. We pride ourselves in providing clean, comfortable, affordable and safe accommodations at reasonable prices whole giving our guests superior customer service. Clearly, we did not live up to our own goals during your visit. We will be discussing the issues you had with our staff during our... More 

Daphne, Alabama
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Needed a hotel because I was doing a convention at the nearby Wyndham Hotel. I stayed with them last year and it was a terrible experience.I found this on Trip Advisor and it was the best decision I could have made. Clean, super price, great breakfast ( extra cost but worth it) no mold smells, great water pressure, micro wave... More 

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Thank you for taking the time to review our hotel after your recent stay with us. I am glad that you found us and that you enjoyed your stay! I will pass your comments on to our staff and we look forward to seeing you again in the near future. Sincerely, Bill Jones, CHA General Manager More 

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

A great hotel and a wonderful stay. We stayed 4 days and three nights, We had a good time . Everything was close and easy to get to. the room was very comfortable. the staff was very friendly and helpful.

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Thank you for your review of our hotel! I was glad to read that you had a wonderful stay with us during your visit to Orlando. We hope to see you soon! Sincerely, Bill Jones, CHA General Manager More 

Frisco, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The entire staff was friendly. From the maintenance engineer, whom we crossed paths with several times, each time, he said hello. The front desk was courteous and helpful. The rooms were comfortable and very clean. All amenities worked and the stay was flawless. The only thing I would like them to improve on is the wifi. It was decent, but... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bill J, General Manager at BEST WESTERN Orlando Gateway Hotel, responded to this review

Thank you for taking the time to review our hotel. I certainly appreciate your comments regarding our staff and your room. I will certainly pass that on to all of the department managers. I will also pass on your comments regarding our WiFi, we certainly want everyone to be able to get on when they need to. Again, thank you... More 

Hotel Review Summarization

What travelers say

  • International drive(10)
  • Free shuttle(9)
  • Pool area(9)
  • Very nice(7)
  • Wet n Wild(7)
  • Hot tub(6)
  • Front desk staff(5)
  • Breakfast buffet(4)
  • Universal Studio(4)
  • Theme park(3)
Questions? Get answers from hotel staff and past guests. Ask a question

916 photos of this hotel

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Hot Tub (9)
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King Suite (62)
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Pool (50)
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Standard Double Room (57)
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Standard King Room (54)
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Sun Deck (6)
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The Hotel (46)

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Hotel & grounds (30)
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