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Buena Vista Palace Hotel & Spa

4.0 of 5 1900 E Buena Vista Drive, Orlando, FL 32830
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Buena Vista Palace Hotel & Spa
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Buena Vista Palace Hotel & Spa
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3,160 reviews from our community

Traveler rating
    1,103
    942
    566
    307
    242
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1,162
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569
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (626)
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    (871)
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There are newer reviews for Buena Vista Palace Hotel & Spa
See the most recent reviews
Miami Beach, Florida
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Will NOT be staying here anymore. After staying here at least 6 times, I will be staying elsewhere near Disney. 5 of the 6 times we had to change rooms, some of those times we had to change rooms twice. Here is a list of things we have experienced at this hotel.... Watching valet use other guests cars to retrieve... More 

Was this review helpful? Yes 5
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Giveme; I want to apologize for your stays with us. I am addressing the issues that you brought to our attention. We do take our product and service very serious and will be evaluating each area. Thank you for letting us know as this is how we can improve our services. Regards; Cindy Staley Resort Manager More 

County Kildare, Ireland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here as part of our honeymoon and were quite disappointed. The staff were not friendly and at one point, one of them was quite rude. We were given no assistance with our luggage at any point nor were we offered any. We informed them it was our honeymoon but we still got a small room in the building... More 

Was this review helpful? Yes 3
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Bride; I am so sorry that we did not meet your expectations on your honeymoon. I am disappointed that our staff disappointed you. We typically receive positive postings about our staff. We do review the areas that disappointed you to evaluate our service levels. I understand that your visit was in May of 2014, we have had some staffing... More 

2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

First visit to Disney and was happy to be able to walk to Downtown Disney to catch a shuttle if I missed the one at the hotel! The room was clean and had a good view of Downtown Disney. I had no problems during visit, the lot to self park is a bit of a hike if you are carrying... More 

Was this review helpful? Yes 4
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Andrea M, We are delighted your stay was so enjoyable. We truly appreciate your feedback and we will be certain to share your kind words with our staff. Thank you for being our guest. We hope you come back to see us again if your travel plans bring you back to the Orlando area. Kind Regards, Kristin More 

Medford, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was very clean but first my tv didn't work then my tub kept on backing up and became very slippery. But everyone that worked there especially the banquet employees were fantastic. The location was perfect

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Sally H, Thank you for writing a review about your recent stay. We apologize for the issues you experienced in your room, but are thankful our staff was fantastic. We have an awesome banquet team and we are pleased you were able to enjoy the service they provide. We hope to see you again on a future visit. Kind... More 

Venice, Italy
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm currently staying in this so-called four star gem (Priceline). Granted, Priceline's ratings are a bit of a bad joke, but this hotel is remarkable in its poor condition for a four star rating. What prompted my review is that the gym is filled with just plain awful equipment. The stuff is badly rusted and just old. I've just endured... More 

Was this review helpful? Yes 1
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Jake; I am so sorry that your stay with us did not meet your expectations. We are reviewing each of your experiences to each of our department heads. Thank you for letting us know as this is how we can improve our services. Regards; Cindy Staley Resort Manager More 

England, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Having stayed at this hotel approx 4 weeks each year for the last 8 years I have experienced a real up and down in my reviews. The last stay we had was very enjoyable, this time however not so much. We were booked into a Disney view room and shown to a Disney firework room (a cheaper room with a... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear samantha o, Thank you so much for taking the time to write a review about your recent stay. We apologize your experience was less than satisfactory. It is very important to us to ensure all our guests are happy all the time and we are so sorry this was not your experience. Please accept our sincerest apologies for not... More 

Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Rooms are very clean and large. Hotel had just renovated nicely.Location is great (to Disney World). Hotel staffs were very nice. The only one thing was negative about the hotel; heater was not working well.

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear zykarahanli, Thank you for being our guest. We are pleased your family had such a great time with us. We hope you come back to see us again. Kind Regards, Kristin More 

Chicago, Illinois
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My family went to Orlando for the Christmas this year. This is the first time that we stay in a non-Disney resort. The hotel was clean and the lobby was quite impressive when we first walked in. May be I should give a little description on our situation when we arrive. We took an early flight that took us to... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Charity 1688, Thank you so much for taking the time to write about your recent stay. We are delighted you chose to spend time with us over the holidays. Please accept our sincerest apologies for your less than satisfactory stay. This is not typical of the customer service we provide and we are so sorry this was your experience.... More 

New York City, New York
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Just spent three nights. Proximity to Downtown Disney could not be better. Price is moderate. And there the positives end. Food was generally below average. Even in the sports bar, the pizza was barely edible. The conference center was pretty good shape, looks newer than the rest of the place. In the rooms, the only window is the sliding door... More 

Was this review helpful? Yes 4
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear James N, Thank you so much for taking the time to write about your recent stay. We truly appeciate the feedback. It is comments like these that we are able to improve the facility and the service we provide to our guests. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin More 

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel. Pretty standard, no frills, excellent location and for the money it's just fine. The staff were nice except one lady that worked the cash register at the little coffee/snack cafe on the 1st floor. If you are looking for a decent place to sleep that is clean and near everything this is it. This is no 5 star... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Alexandra R, Thank you for being our guest and writing a review about your recent stay. We truly appreciate the feedback and are delighted your stay was enjoyable. Thank you again for being our guest. We hope if your travel plans bring you back to the Orlando area, you will consider staying with us again. We would welcome another... More 

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Hotel Summarization (Beta)

What travelers say

  • Downtown disney(177)
  • Pool area(35)
  • Resort fee(33)
  • Great location(26)
  • Very nice(23)
  • Very comfortable(17)
  • Magic Kingdom(13)
  • Breakfast buffet(12)
  • Friendly and helpful(12)
  • Outback restaurant(11)

Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
Number of rooms: 1014
Reservation Options:
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Hotel Style:
#34 Spa Hotel in Orlando
#40 Luxury Hotel in Orlando
#47 Top resorts Hotel in Orlando

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