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All 328 Orlando hotels

Buena Vista Palace Hotel & Spa

4.0 of 5 Resort   |   1900 E Buena Vista Drive, Orlando, FL 32830
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Ranked #209 of 328 hotels in Orlando
A recent review
3 of 5 stars reviewed 3 days ago
TernandoForres9 Northern Ireland, United Kingdom
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2,854 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (528)
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There are newer reviews for Buena Vista Palace Hotel & Spa
See the most recent reviews
Orlando, Florida, USA
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This review is based on the experience following a successful Priceline bid for this hotel. 1 - check-in experience: I called the hotel after being informed that this 4* hotel had been assigned to us after bidding on Priceline (they added 29% in taxes and fees). The call was to request non-smoking preference and king-size bed. During that call, we... More

Was this review helpful? Yes 1
Northern Ireland, United Kingdom
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

Just back from ten nights at the palace for our honeymoon. We stayed here last summer and loved in. A lot of the negative reviews on trip advisor centre around the older apartments across from the two pools. The rooms in the main block are modern enough as seen by pictures people have uploaded. We had previously emailed ahead to... More

Was this review helpful? Yes 2
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family of 5 stayed here on our last night in Orlando. I would agree with many other reviews that it would appear the place has seen better days. Our first impression after checking in and heading to our room was when we opened the door a strong mildew stench hit us. The room smelled musty and old (although it... More

Was this review helpful? Yes 1
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stay for 5 days. Walking distance to downtown Disney and Disney bus stops. Very clean, large, modern room with a view of the lake. Rooms have showers instead of the tub/shower combo. Breakfast is good, but double what u pay at Perkins. Cafe is good for a lite meal or snack. Pool area very clean, nice pool. Our door... More

Was this review helpful? Yes
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Blk2012, Thank you so much for being our guest. We are delighted you enjoyed your 5 night stay. We hope you come back to see us again real soon. Kind Regards, Kristin More

Waco, Texas
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Stayed here after a Disney cruise. Room was dark and musty smelling. It was fine for one night but would not recommend staying longer. Seems more attention to detail is needed. Ten years ago, I'm certain this was an awesome place to stay, but it appears to be showing its age and it appears no one cares which I know... More

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Flipperkct, Thank you for taking the time to write a review about your recent stay. Comments like these are helpful so we can continue to improve the facility and the service we provide to our guests. Thank you for staying with us. We hope you will give us a second chance if your travel plans bring you back to... More

UK
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

There seems to be varying reviews on this hotel and having stayed 10 years in a row, I'd like to think I can give an honest view. The hotel is not as it was 10 years ago, when it had the excellent OUTBACK restaurant, and the one on the 27th floor. The management have to take the blame for the... More

Was this review helpful? Yes 3
Tampa, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

Husband, 9 year old son and I stayed here four nights this summer. We booked through Travelzoo and couldn't have asked for a better hotel for the price. Upon arriving at the hotel, we were able to check-in early and were upgrade from a resort view room to a Downtown Disney view. We asked for a higher floor when making... More

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United Kingdom
Top Contributor
54 reviews 54 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We stay one night here before going to Fort Wilderness. I booked the hotel late using booking.com and only paid about 70 pounds for a room for a family of four. Excellent staff and I was impressed with the hotel which was great value. I regularly travel on business and this is one if not the best value hotels I... More

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Shatnersasoon75, We are delighted you stayed with us even if only for a night. We love to hear our guests enjoy the hotel and it's an excellent value for your money. It's important to us to provide value along with an excellent product and we are thrilled we exceeded your expectations. We hope if you travel plans bring you... More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

One night at this hotel and we knew we had to move to a different hotel. Check-in was a mess with long lines, but personnel were nice and professional. The room is where it gets bad... Room smelled musty and I woke up with itchy legs. Nowhere to plug things in - unless you want to use the duct-taped power... More

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Joffrey225, We are very sorry your experience was less than satisfactory. It is our goal to satisfy all of our guests. These comments have been shared with the appropriate department heads to ensure they are reviewed and addressed accordingly. Please accept our sincerest apologies for not meeting your expectations. We know you have many choices out there and we... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

While the hotel is a bit on the dated side which I can overlook, I cannot overlook the integrity and lack of responsiveness of the staff. We brought a convention to the hotel, filling the majority of the rooms. While it is my fault we accidentally left an item behind in our room, which was not small so it could... More

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Leigh P, We are truly sorry your item was not found. Due to the size of the hotel and the number of guests we are constantly gathering items that are left behind, holding them for guests and making arrangements to ship them back. It is unfortunate we have not been able to locate your item but know that we... More

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Hotel Summarization (Beta)

What travelers say

  • Downtown disney(241)
  • Pool area(49)
  • Resort fee(42)
  • Very nice(34)
  • Great location(31)
  • Very comfortable(22)
  • Breakfast buffet(19)
  • Sports bar(19)
  • Magic Kingdom(18)
  • Theme park(15)

Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace

725 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#33 Spa Hotel in Orlando #38 Luxury Hotel in Orlando #49 Top resorts Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
The Buena Vista Palace Hotel & Spa offers 1,014 guest rooms and suites. Amenities include 3 pools, lighted tennis court, basketball and sand volleyball courts, 6 restaurants/lounges and a full-service spa. Located inside Walt Disney World, next to Downtown Disney, featuring over 75 specialty shops/restaurants. Guests enjoy access to 4 Disney golf courses and complimentary transportation to all Disney theme parks. ... more   less 
Number of rooms
1014

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Buena Vista Palace Hotel & Spa and other travelers.
1 question

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Questions? Get answers from Buena Vista Palace Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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