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All 327 Orlando hotels

Buena Vista Palace Hotel & Spa

4.0 of 5 Resort   |   1900 E Buena Vista Drive, Orlando, FL 32830
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Ranked #211 of 327 hotels in Orlando
A recent review
4 of 5 stars reviewed yesterday
Runar P Fort Lauderdale, Florida
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2,873 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (533)
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Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

The hotel itself is beautiful and the staff are extremely friendly. The room is well decorated and having a balcony is a plus. The bathroom area was so large that it had its own thermostat for temperature control. My only complaint is that my handicapped room was the farthest room in the hotel from the elevator whereas normally when I... More

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Sayville, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

This hotel has an excellent location across from Downtown Disney but we were disappointed from check-in. Our room was damp and humid with the air conditioning. The shower had difficulty draining and the toilet had trouble flushing. The pools needed a facelift and were often messy and dirty with towels, band aids and garbage left from other guests. On a... More

Was this review helpful? Yes 2
Georgia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My family and I stayed here for two nights while visiting Disney World this past week. We got a great deal on Priceline, but we did have to pay an additional $21.95 per night resort fee. I was already aware of this, so it didn't shock me at check in. I compared prices and found that I couldn't get a... More

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear DT, What a wonderful review. Thank you so much for your feedback. We truly appreciate your comments and are delighted you enjoyed your time with us. We hope you come back to see us again real soon. Kind Regards, Kristin More

A TripAdvisor Member
3 of 5 stars Reviewed 4 days ago NEW

Excellent location however this Hotel which had been highly recommended was let down by several things. It is in need of refurbishment in many areas not least the pool area which was shabby and dirty with not enough pool staff to clean or tidy the area, the pool towels were not much bigger than hand towels meaning you need 4... More

Review collected in partnership with Virgin Holidays

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear TripAdvisor Member, Thank you so much for taking the time to write a review. We are disappointed to hear that your experience at the pool was less than satisfactory. We have shared these comments along with the others to the appropriate department heads to ensure they are reviewed and addressed accordingly. Thank you so much for being our guest.... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

This was our first time at LBVP in Orlando--we weren't impressed by the shuttle to the parks service-when compared to staying at a Disney resort, but the staff was wonderful. Aubrey noticed us waiting at a desk for travel help and she swept us into her own office and printed out our boarding passes for us--we were awed by her... More

Was this review helpful? Yes
Kristin W, Public Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Adrienne L, Thank you for the wonderful comments about our staff, specifically Aubrey and Chris. They are valuable associates and we feel very fortunate to have them on our team. We take a great deal of pride in the service we provide to our guests and we are thrilled you were taken such good care of. Kind Regards, Kristin More

lancashire
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for two weeks from 24/7/14. We booked a package holiday through Virgin (so no resort fees) and choose this hotel as we could upgrade to a suite and because of the location of the hotel. We had an island suite which was roomy and had 2 very comfortable beds in the bedroom area and a bed settee... More

Was this review helpful? Yes 4
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Claire W, Thank you so much for taking the time to write this detailed review of your stay and our facilty. We truly appreciate the feedback and welcome our guest's input. We are pleased you enjoyed your visit and are so sorry that the timeliness of cleaning your room was an inconvenience to you and your family. As it... More

Riffa, Bahrain
1 review
4 of 5 stars Reviewed 1 week ago

The check in was easy, but we discovered we had to pay more than we had expected, the wifi signal was poor in the room but is great in the lobby, room felt a little too stuffy, and the toilet flush was very loud, love the mini market and the arcade as well as the area surrounding the hotel, great... More

Was this review helpful? Yes
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear naswas, Thank you so much for writing a review about your stay. We truly appreciate the feedback and are very thankful you chose to stay with us. We hope you will consider us if your travel plans bring you back to the Orlando area. Kind Regards, Kristin More

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The check in was easy! Once in the hotel you notice a "strange" smell either mold or old, perhaps can be a combination of both. The smell was also in the room. The room was clean for the most part. We did get these little bugs on one of the tables, but that didn't bother is much. The bed was... More

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Marivi14, Thank you so much for writing a review. Your feedback is very important to us. It's comments like these that help us improve the facility and the service we provide to our guests. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin More

1 review
4 of 5 stars Reviewed 1 week ago

Cons: - The parking lot was very dark at night. - Recommend the check-in staff provide a brochure or more information about the Disney bus arrival/departure schedule and surrounding attractions upon check-in. - A Continental Breakfast should be included with every reservation. Pros: - Volleyball, basketball and tennis courts availability were nice. - Nice idea for the kids about finding... More

Was this review helpful? Yes
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear G E C, We are delighted your vacation was so wonderful. It appears you enjoyed most everything we have to offer and we want to thank you for being our guest. We look forward to seeing you again if your travel plans bring you back to the Orlando area. Kind Regards, Kristin More

Baton Rouge, Louisiana
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Spent 1 night here while en route to the keys. My wife wanted to visit downtown disney which is very near. I have stayed here one other time while visiting disney world, and it was fine. But this is the last time! We checked in around 10 pm, and after settling in I noticed a wooden stick (the type that... More

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Travis5895, First and foremost we would like to apologize to your for your encounter with our staff member. This is not typical of the service we provided and we are sincerely sorry. We hope we were able to correct the problem before you departed. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin More

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Hotel Summarization (Beta)

What travelers say

  • Downtown disney(241)
  • Pool area(49)
  • Resort fee(42)
  • Very nice(34)
  • Great location(31)
  • Very comfortable(22)
  • Breakfast buffet(19)
  • Sports bar(19)
  • Magic Kingdom(18)
  • Theme park(15)

Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Phone Number:
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#33 Spa Hotel in Orlando #38 Luxury Hotel in Orlando #211 Top resorts Hotel in Orlando
Hotel Class
Official Description (provided by the hotel)
The Buena Vista Palace Hotel & Spa offers 1,014 guest rooms and suites. Amenities include 3 pools, lighted tennis court, basketball and sand volleyball courts, 6 restaurants/lounges and a full-service spa. Located inside Walt Disney World, next to Downtown Disney, featuring over 75 specialty shops/restaurants. Guests enjoy access to 4 Disney golf courses and complimentary transportation to all Disney theme parks. ... more   less 
Number of rooms
1014

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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