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Buena Vista Palace Hotel & Spa

4.0 of 5 1900 E Buena Vista Drive, Orlando, FL 32830
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Buena Vista Palace Hotel & Spa
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Buena Vista Palace Hotel & Spa
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3,124 reviews from our community

Traveler rating
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    554
    302
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pine Bluff, Arkansas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I might not be as young as some of the princesses that visits Disney World, but Buena Vista Palace Hotel and Spa made me feel like a Princess during my stay. I really enjoyed my stay and would definitely recommend this hotel. I will return with my children due to the great location across from Downtown Disney.

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Sharon O, We are delighted you felt you were treated like a princess. It is always so nice to hear when our guests enjoy their visit because of the warm, friendly service our associates provide. Thank you for being our guest. We hope you will come back to see us again. Kind Regards, Kristin More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I'm not quite sure why so many negative reviews regarding this hotel. Staff was friendly, free parking and Wifi, literally steps from Downtown Disney. The hotel was clean, and noise free. For the price and local you really cant beat BVPHS.

Was this review helpful? Yes
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Paul S, Thank you so much for your kind words. We are pleased your stay was enjoyable. Thank you for being our guest. We hope you come back to see us soon. Kind Regards, Kristin More 

Sewickley, Pennsylvania
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Every guest and every employee is important because happy guests keep people employed. Every co-worker was very polite, sincere in their desire to help or make things right, courteous and pleasant. They made us feel as though they were happy to have us there. No complaints about anything. They are upgrading and repainting but we enjoyed every moment at the... More 

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Schultz S, Thank you so much for all your kind words about our staff. It pleases us to know that everyone you encountered were happy to help in any situation. We will be certain to share these great comments with them during our next All Team Meeting. Thank you for being our guest. We look forward to seeing you... More 

Southport, United Kingdom
Contributor
13 reviews 13 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I fear this hotel has sick building syndrome. The smell of mould ( which has been completely absent from the nest three hotels I stayed in) when you walk into your room is all pervasive and quite simply rank. I am still smelling it in my clothes two weeks later. If you can find a scarier/ creepier in hotel store/... More 

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Gareth J, Thank you so much for taking the time to write a review. We do our best to please all of our guests and we are truly sorry this was not your experience. We understand our rooms are not perfect, but we work very hard to make sure all rooms meet standard. Please accept our sincerest apologies for... More 

Tampa, Florida
Top Contributor
72 reviews 72 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked this hotel for New Year's eve because they offer rooms with views of the Disney fireworks. We checked in (a bit of a line, but not too bad), and we were given a room on a high floor right across from the elevators. I was concerned that it would be noisy, but the room was actually very quiet.... More 

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear randallfamily8, Thank you so much for taking the time to write a review about your New Year's Eve stay. We are delighted your accommodations were exactly what you expected and you enjoyed the spectacular views of the firework shows throughout Disney. Thank you for being our guests. We look forward to seeing you again on a future visit. Kind... More 

Miami, Florida
Top Contributor
96 reviews 96 reviews
63 hotel reviews
213 helpful votes 213 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in what I assume is the older part of the resort. Upscale motel feel with access to rooms from outside balcony. Rooms were dated and well worn. Little things like a few slow elevators, lack of attention to detail(like our clock being set 4 hours ahead), and extremely thin walls, undersized bathrooms, potential long walks to/from lobby depending... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear SHFT54, Thank you so much for taking the time to write a reveiw about your recent stay. We are sorry your accommodations did not meet your expectations, however we are happy to hear you enjoyed the facility and the service our staff provided to you. Thank you for being our guest. We truly appreciate the feedback and hope to... More 

Columbia, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Last year at this time we stayed at this hotel. I picked it because in the pictures online it looked very nice. And the rooms did look like the pictures but up close everything was dirty. The bath tub was so nasty I didn't want to put my children in it. Everything was just dingy. There were was a sanitary... More 

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear melissa f, We are so sorry you feel the way you do. Though it is our goal to satisfy all of our guests we understand that it is not always possible. Please forgive us for not being able to correct these issues during your stay. We thank you for being our guest and truly apologize for the less than... More 

Sunderland, United Kingdom
Top Contributor
54 reviews 54 reviews
22 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have just had a fantastic 7 night stay here. The hotel looks impressive and has large grounds within touching distance of disney marketplace and conveniently located for many shopping malls and restaurants. The reception staff were very pleasant and a special mention fof Allessandra who gave us excellent customer service.She really went the extra mile to ensure we were... More 

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear graham g, What a fabulous review of your stay. We are delighted your needs were met and your accommodations had an amazing view. It is a pleasure knowing we took such great care of you during your 7 night visit. Allessandra will be recognized for the service she provided. We are thankful you shared these kind words about her... More 

Liverpool, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We booked the hotel without looking at the trip advisor reviews and when we did get chance to look were very concerned that it would not meet expectations - we were wrong! The hotel is lovely, we stayed in a 1 bedroom suite in the island building. The room was HUGE, with 2 bathrooms, 2 balconies, large living room and... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Hollye42, Thank you so much for writing such a great review. We are pleased your stay was so enjoyable and your accommodations were exactly what your family needed. We truly appreciate the feedback and we will share it with our staff and celebrate the wonderful service they provided you. Thank you for being our guest. We look forward to another... More 

Florida
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Enjoyed a nice trip to Disneyworld on 2/20-21/15 and stayed at the Buena Vista Palace Hotel and SPA. Very clean, cordial staff and free self-parking which is a rarity on Buena Vista Drive. We had to stay in the Islands in order to enjoy the private balcony. The high-rise was undergoing window washing and their closed the room's access to... More 

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear RS901, Thank you so much for taking the time to write about your recent stay. We are delighted your visit was so enjoyable. Thank you for sharing your experience and complimenting our staff. We truly appreciate the feedback and wonderful comments you have written. Thank you for being our guest. We look forward to seeing you again. Kind Regards,... More 

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Hotel Summarization (Beta)

What travelers say

  • Downtown disney(190)
  • Pool area(37)
  • Resort fee(34)
  • Very nice(27)
  • Great location(26)
  • Very comfortable(19)
  • Magic Kingdom(14)
  • Breakfast buffet(14)
  • Friendly and helpful(13)
  • Outback restaurant(11)

Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
Number of rooms: 1014
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Hotel Style:
#34 Spa Hotel in Orlando
#41 Luxury Hotel in Orlando
#47 Top resorts Hotel in Orlando

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