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Buena Vista Palace Hotel & Spa

4.0 of 5 1900 E Buena Vista Drive, Orlando, FL 32830
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Buena Vista Palace Hotel & Spa
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Buena Vista Palace Hotel & Spa
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3,163 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed yesterday NEW

Decent hotel - a bit tired and in need of new carpets and paint, but very good food and close to downtown Disney. However a couple of big concerns: - the water in my bath foamed. I assume they didn't rinse when cleaning - there were a lot of tiny insects. I wondered if they were re fleas. They may... More 

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Was here for a conference. Conference area is isolated nicely from hotel. Got to hotel early and when I checked in, I asked how much it would cost to upgrade to either a fireworks or Downtown Disney view, the front desk clerk upgraded me from a regular room to a fireworks view room for free. Got into the room and... More 

Was this review helpful? Yes 1
Long Island, New York
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

Dirty, Dirty, Dirty. Rooms smelled horrible. Entire hotel in desperate need of repairs. Pieces of wall falling off all over the place, etc. If you rent a car, parking is on the other side of the world. If you valet, they charge you an arm and a leg when you check out.

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear juniper1117, We are so sorry your stay was not enjoyable. We appreciate your feedback and would like to extend our apologies for not meeting your expectations. Kind Regards, Kristin More 

Baltimore, Maryland
Contributor
18 reviews 18 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When I stay at a hotel, I look for the bare minimum. A comfortable bed, a clean room, and a decent TV. When I stayed here, I got 2 out of 3. Yes, this place needs a little renovation, if that’s your thing. But the hotel has some good characteristics and some bad ones. Pros: Great staff- Collen at the... More 

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear DeOhGee, Thank you so much for taking the time to write about your recent stay. We truly appreciate the feedback and respect the honesty in which you wrote. We understand there are things we can improve upon and want you to know there are plans in the future to update these areas you mentioned. Thank you for the kind... More 

Port Richey, Florida
1 review
5 of 5 stars Reviewed 3 days ago NEW

From the time we walked in the door we were treated like VIP's. I didn't expect much on Valentines weekend with such short notice but every aspect of our stay was top notch. Whenever we needed anything they were there within 10 min. Everyone was so pleasant and seemed to want to do that little bit above and beyond to... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear John S, We are delighted your stay was so enjoyable and our staff played an instrumental part in making it special. Thank you for being our guest. We hope to see you again soon. Kind Regards, Kristin More 

Tampa, Florida, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am surprised at the negative reviews I have seen of this place. Our experience was completely the opposite here. We got over to Orlando early.. like noon.. so we called the hotel to see if we could check in early.. to our complete surprise they said yes! They has a room ready for us on the 18th floor with... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear rid73, What a wonderful review to read. We truly appreciate your feedback and thank you for your kind words about our valet. We will be certain to share these comments with them. It's always nice to hear when our staff goes over and above for our guests. Thank you again for sharing your feedback. We look forward to seeing... More 

quebec
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

First you arrvie to find that your rooms are filty and old. The carpet smells and is durty. The walls have leaking streaks on them. Their are ants on the counter of the bathrooms and in the kitchenette area since we switch to a suite since the rooms were so small and filty. The cleaning guy came to shoot the... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear gsrqueen, Thank you so much for taking the time to write about your recent stay. We truly appreciate the feedback and we are so sorry your experience was not enjoyable. We have shared your concerns with the appropriate department heads to ensure these issues are reviewed and addressed accordingly. Please accept our sincerest apologies for not meeting your expectations.... More 

Stuart, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

We stayed at the Buena Vista Palace on Feb 21 checked out Feb 22. We only stayed overnight as we got into town late and had plans for Disney and then a2 hour drive home. Normally I am a very faithful Hyatt Grand Cypress guest, however thier customer service has taken a major hit. I will not return to Hyatt... More 

Was this review helpful? Yes
Tampa, Florida, United States
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

After a less then thrilling experince with a hotel on Valentines day, I found this place very reasonable for the location and ameneites offered. One of the few hotels in the area with free parking, and free transportation on Disney property. The Resort fees were very reasonable. The staff was attentive to anything asked. My reservation requested as high a... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Arron C, Thank you for being our guest. We truly appreciate the feedback you have given and we are pleased your stay was so enjoyable and pleasant. Thank you for the kind words about our staff. We are happy they were friendly and were able to accommodate your requests. Thank you again for giving us a chance. We are... More 

reno, nv
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel seems as if it is getting close to needing a re-model. Staff was nice and pleasant. Convention space is really set up in a strange manner. Food - nothing special. Essentially you will be eating bar food. Even the other restaurant downstairs served almost exactly the same food as the sports bar - they may have had a... More 

Was this review helpful? Yes 2
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear L Pogo; I am so sorry that your stay with us did not meet your expectations. We are reviewing each of your issues with our managers. We are reviewing the menu's due to your suggestions. We do apologize for your experience in the Spa. Thank you for letting us know as this is how we can improve our services... More 

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Hotel Summarization (Beta)

What travelers say

  • Downtown disney(177)
  • Pool area(35)
  • Resort fee(33)
  • Great location(26)
  • Very nice(23)
  • Very comfortable(17)
  • Magic Kingdom(13)
  • Breakfast buffet(12)
  • Friendly and helpful(12)
  • Outback restaurant(11)

Additional Information about Buena Vista Palace Hotel & Spa

Address: 1900 E Buena Vista Drive, Orlando, FL 32830
Location: United States > Florida > Central Florida > Orlando
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Buena Vista Palace Hotel & Spa 4*
Number of rooms: 1014
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Also Known As:
Buena Vista Palace Hotel And Spa
Buena Vista Palace Orlando
Lake Buena Vista Palace
Hotel Style:
#34 Spa Hotel in Orlando
#41 Luxury Hotel in Orlando
#47 Top resorts Hotel in Orlando

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