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Buena Vista Palace Hotel & Spa

1900 E Buena Vista Drive, Orlando, FL 32830
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Buena Vista Palace Hotel & Spa
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Buena Vista Palace Hotel & Spa
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3,289 reviews from our community

Traveler rating
    1,148
    983
    582
    322
    254
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1,214
729
101
598
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (662)
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1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel was very nice,clean, staff very friendly and helpful. Short walk to downtown Disney. My only complaint would be is that you have to pay 2$ for a fountain drink In the cafe and there are no free refills. Most restaurants have free refills on drinks. One other complaint ( and this is really not this particular hotel) is... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

This resort is absolutely perfect for a couples getaway or a family stay. All restaurants are fantastic and the facility is sparkling clean. Front desk staff is helpful and professional as well as eager to help with anything their guests may need. The pools are well kept and the whole property is beautiful. With just a short walk across the... More 

Was this review helpful? Yes 1
Warwick, Rhode Island, Usa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Chaperoning 20 high school students for 6-nights was made easier by the excellent service and amenities offered by the Buena Vista Palace. The several rooms we occupied were clean and serviced daily. The pools, basketball, volleyball, and tennis courts kept the kids occupied when not attending scheduled events or at the Disney Parks. The adults only spa/pool area provided a... More 

Was this review helpful? Yes 2
Guttenberg, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Great location and the people was very nice. The hotel is located across from downtown Disney and with the renovation in the area I can easy walk and spent a great evening across the street. My room had a great Disney view with balcony. Housekeeping attendant was very nice and kept my room very clean and front desk always very... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Luis70_07093, Thank you for the awesome rating. We are delighted your stay was so enjoyable. Please come back to see us again if your travel plans bring you back to the Orlando area. Kind Regards, Kristin More 

Las Vegas, Nevada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The rooms we nice, a little over-priced but being so close to Disney attractions was a plus, the one thing that needs to be addressed is the amount of handicap parking and the outrageous fee for valet. It would be nice if with a valid handicap license plate, valet would be free or a minimum $5.00 charge, I had to... More 

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Patti E, Thank you for taking the time to write a review about your recent stay. We are sorry you had to park so far away. We are incompliance with the state of the number of handicapped spots we have available. If the spots were taken, we do offer complimentary valet parking. We are very sorry this was not... More 

Dublin
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a fantastic hotel. All the staff were very friendly and the facilities were top rate. The resort has a bus which runs to all the major parks (which we didnt use) but it is a very short walk to Downtown disney. Plenty of car parking spaces available which was great. Rooms were kept clean and very friendly staff.... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear briansmyth, We are delighted your stay was fantastic and our staff was kind and friendly. Thank you for being our guest. We hope you will come back to see us again. Kind Regards, Kristin More 

Bratislava, Slovakia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I have been looking for nice accommodation for good price. I was satisfied with this hotel. No additional fees for wifi, pool, free parking, really good value of money. Free shuttle to Disney parks with bus stop just in front of the hotel. Disney Marketplace just crossing the street. Spacious room, but it was on ground floor with view to... More 

Review collected in partnership with Amoma.com

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Boris S, Thank you so much for taking the time to write a review about your recent stay. We are pleased you enjoyed your time and you felt we provided a value to you. Thank you for being our guest. We hope you come back to see us again if your travel plans bring you back to the Orlando... More 

Atascocita, Texas
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We booked 2 rooms in The Buena Vista Palace Hotel & Spa through Travelocity over the phone. There was no mention during booking that there would be an extra $22 + tax per room "resort fee" at the time of check in. I've never booked a room with Travelocity and had to pay more upon arrival. With my 2 rooms... More 

Was this review helpful? Yes 6
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Mark, Thank you for taking the time to write a review. We are disappointed to hear your stay was less than satisfactory. Please allow us to apologize for the miscommunication regarding the resort fee. We will be certain to contact our partner and use this as a training tool for their staff. We are committed to ensure all of... More 

Burlington, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

The common areas are quite nice. Our first room was a little raged, so we upgraded to the fireworks view. The room was better, but the view wasn't as nice. We stayed here two years prior for one night, and I don't know if it was a different room, but we were impressed than. It didn't seem to live up... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dera SusanBusy, Thank you for sharing your feedback about your recent stay. It is through comments like these we are able to improve the facility and the service we provide. We have shared these comments with the appropriate department heads to ensure they are reviewed and addressed with our staff. Please accept our sincerest apologies for not meeting your expectations... More 

Seneca Falls, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here the last week of March 2015. The first room they put us in we couldn't use the balcony-they were painting them. The staff moved us to another room, which took all day before there was another available. Don't know why they would choose a spring break week to paint? The rooms were clean &... More 

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Misssyj, Thank you for taking the time to write a review. Your feedback is very important to us. We have shared your comments with the appropriate department heads to ensure they are reviewed and addressed accordingly. Thank you for being our guest and we hope you will come back to see us again. Kind Regards, Kristin More 

Hotel Review Summarization

What travelers say

  • Downtown disney(127)
  • Resort fee(22)
  • Pool area(18)
  • Great location(11)
  • Very comfortable(10)
  • Magic Kingdom(6)
  • Breakfast buffet(6)
  • Theme park(6)
  • Very nice(5)
  • Hot tub(5)
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