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Buena Vista Palace Hotel & Spa

1900 E Buena Vista Drive, Orlando, FL 32830
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Buena Vista Palace Hotel & Spa
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Buena Vista Palace Hotel & Spa
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3,276 reviews from our community

Traveler rating
    1,144
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (659)
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1 review
1 of 5 stars Reviewed 3 days ago NEW

I thought the spa fee was an indication that this was going to be a very nice hotel. The spa fee is for the transportation to Disney (which was unreliable at best. Waited over 30 minutes every time and once it did not show), the internet (which was spotty), and I think to park your car if you have one... More 

Was this review helpful? Yes 1
Mansfield
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great hotel and good value for this area Why the minimum length Ggcgggcvvvhvvhvgvbguffufufufufucufigigigvififcjccucviviviciccjvvjcjcjcucjcjcjcjcjcjcjcjvvjjcjcjvicivivjvkvkvjcjvvjcjccjcjcjcjcjcjcivjcvjvjckkvkckcvkvkvvkvvkckvkcjcjcic

Was this review helpful? Yes 3
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Traveler; Thank you for the "Great Hotel" review. We are so glad that your experience was so positive. We hope that you come and stay with us again soon. Cindy More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

This place is a sure thing...within walking distance of Downtown Disney. For those who have no intention of visiting the parks can still get that vacation appeal with a five minute walk to several wonderful restaurants. The new Boat House is impressive.

Was this review helpful? Yes 3
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear James B, We are delighted your visit was so enjoyable. There are so many wonderful things happening at Downtown Disney and we are fortunate to be right across the street from it all. Thank you for being our guest. We hope you come again to see it all complete. Kind Regards, Kristin More 

Louisville, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

The hotel is a place to stay. No big frills here. Needs some updates, like clean the carpets in the hallways, I mean really. Clean up the hotel, looks like maybe staff had been cut back on for some time now. Front desk, HR Director (Lobby Lizard), were very nice, professional and friendly, the rest of the staff, not even... More 

Was this review helpful? Yes 1
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Patrick G, Thank you for taking the time to write about your recent stay. We truly appreciate the feedback, good and bad. It is how we are able to continue to improve the facility and the service we provide. We will be certain to share these comments with the appropriate department heads to ensure they are reviewed and addressed... More 

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Rooms are dirty. Mold in the bathroom. Dust elsewhere. Wait for the transportation was too long. Never showed on schedule. Broken, old equipment in fitness center. Spotty wifi. Convenient location. Friendly people. Can't understand the positive reviews.

Was this review helpful? Yes 3
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Stacey; I am so sorry to hear that we did not meet your expectations. I have reviewed your comments in regards to your issues with the hotel managers. Again I apologize. Our buses do run roughly every half hour. If there is traffic they unfortunately can get tied up in it as well. I am glad our associates were... More 

Cape Coral, Florida
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for a long weekend. It was just OK. The room was generally small, paying for average internet, and a lack of towels was less than impressive. Passed by drunk female from a prom added to our stay... Not.

Was this review helpful? Yes 2
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Stephen; Thank you for your comments about your stay. I apologize that it was not to your satisfaction. I have passed your comments to our management staff. I do hope you will try us again. Cindy More 

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Best location across from Downtown Disney. We walked to restaurants every night for dinner. The breakfast buffet has many selection of hot and cold item.... only negative didn't offer an option for people with gluten allergies. Overall was great only complain the transportation to the parks is bad we waited over 40m one morning. Best option try Uber its between... More 

Was this review helpful? Yes 2
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Guest; Thank you for your 4 star rating. We do have a great location right across from Downtown Disney soon to be Disney Springs. We are excited for the continued additions of shops, restaurants and more. Thank you for the information about the buses. We will be passing this along to our transportation company. Cindy More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

What an amazing place! It is close to anything you would ever need, great transportation system as well! Spectacular staff with superior service~ I will definitely stay here again and again when in lake Buena Vista, Florida.

Was this review helpful? Yes 1
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Jack; Thank you for your amazing review! We appreciate the comments about our 'Spectacular staff". I do hope you come back and visit us again soon. Cindy More 

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I forgot to pack my phone charger on this trip and so I called hotel services and spoke with an extremely informative woman named Shirley. Not only did she lend me her personal phone charger for that evening she went out the next day to pick up a new phone charger for me. This saved time and hassle and allowed... More 

Was this review helpful? Yes 2
OrlandoInterested, Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Reviewer; Thank you for your comments about your stay. I appreciate your story about Shirley. She is an associate that does go out of her way to take care of "her guests". I will make sure that she is recognized for her kind act. Cindy More 

Coral Springs, Florida
Reviewer
5 reviews 5 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I got this hotel through Priceline. I've booked many resorts through Priceline and I have to say that this was the worst resort I have ever stayed at. The price was double from what I'm used to paying but granted, it was spring break. The only good thing about this hotel is the location. It's walking distance to downtown Disney.... More 

Was this review helpful? Yes 2
Kristin W, Guest Relations Manager at Buena Vista Palace Hotel & Spa, responded to this review

Dear Mimi M, Thank you so much for taking the time to write about your recent stay. We are very sorry your experience was not more enjoyable. Your feedback is very important to us and we want you to know these comments are used as a training tool to help us improve the facility and the service we provide to... More 

Hotel Review Summarization

What travelers say

  • Downtown disney(133)
  • Resort fee(22)
  • Pool area(18)
  • Great location(12)
  • Very comfortable(11)
  • Magic Kingdom(7)
  • Very nice(6)
  • Theme park(6)
  • Breakfast buffet(6)
  • Hot tub(5)
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