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Orlando Metropolitan Resort

8444 Austrian Court, Orlando, FL 32819
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Orlando Metropolitan Resort
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1,153 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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Cape Coral, Florida
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed yesterday NEW

Check in took almost 1 hr, with a front desk lady rudely arguing with a customer before me, then still venting to me. I thought she was very wrong, but I was afraid to say anything. Scary place for a single woman, I will definitely not come back. The only positive thing was a rather comfortable bad. I was afraid... More 

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Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 days ago NEW

We booked for a several day stay and picked a resort so we could have a home away from home. This is nothing but a hotel called a resort so they can charge extra for "Resort fees" for no other reaaon than to use the YMCA adjacent to the property. The pool area was nice but it was shared with... More 

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Travelers are raving about these Orlando hotels

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Positives: - Claudia at the reception area is FANTASTIC - Close to food outlets, entertainment and an iRide stop - 90% bilingual staff Negatives: - They cancelled my booking because my plane was late and I arrived at 6am instead of 11pm the night before and the first lady (not Claudia) wasn't willing to help me at all and expected... More 

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Level Contributor
71 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We stayed here during a business convention in the middle of the month and I have to say this is the worst hotel I have ever stayed in anywhere. The room was filthy, the bathroom had black stains in the tub and the toilet took forever to flush and the remote for the TV was so caked with gunk that... More 

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Woodhaven, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I have never been to a place as nasty as this. First we arrive and the room that was given to us had a leak on the ceiling. The very nice lady at the reception changed our room to another. This room had the toilet bowl with a ring of black around it , worst was when my husband pulled... More 

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Brighton, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Cannot believe the stupid complaints people have put on this site , any problem could be resolved merely by going to the lobby and politely informing the front desk staff what the problem is . This hotel has a very approachable GM and very friendly staff as everyone speaks the good morning and how are you . Sunday morning and... More 

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London, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago NEW

First of all my friend and I found the staff very rude and unfriendly when we checked into the hotel. The reception area was very shabby. Nothing like the pictures shown on any of the websites. The bathrooms were very dirty and dingy, the toilet rolls were never replaced, we had to go down to the reception area ourselves to... More 

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NEW YORK
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the worst place I have ever seen. it took 20 min to check in with only 1 guest in front of us. The decor was worn out and from 80's. Roaches in bed. Security lock on door brocken. Tennis court unusable. Carpet gross, socks black. breakfast a joke. AC sounded like a tractor. Checked out after 1 night... More 

Was this review helpful? Yes
Mike B, Manager at Orlando Metropolitan Resort, responded to this review

Dear guest, Thank you for your response. I do apologize that you were not satisfied with your stay. We are under renovations so I hope in the future you will return to see the improvements. More 

1 of 5 stars Reviewed 1 week ago

This hotel should be called a motel first of all. When I arrived to check in there was not one but two different disgruntle guests at the front desk. These people were very upset and yelling. Bad first impression. Then after checking in and getting to the room that was not the room paid for. It was in the worst... More 

Was this review helpful? Yes
Mike B, Manager at Orlando Metropolitan Resort, responded to this review

Dear guest, Thank you for your response. Unfortunately refunds can only be issued for services not rendered. We are in the process of renovating the hotel. I hope you will come again and see our improvements. More 

Melbourne, Australia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

Even after reading the reviews of this place I went in with an open mind as the rooms were booked by a 3rd party and I had no control of lodging bookings on this trip. I had been on planes and in airports for 37 hours and was keen to check in so after arriving in the taxi we noticed... More 

Was this review helpful? Yes
Mike B, Manager at Orlando Metropolitan Resort, responded to this review

Dear guest, Thank you for your review. I do apologize the hotel was not to your satisfaction. We are currently in the process of a renovation and hope to have most of these issues addressed. More 

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