Not a place that needs mandatory valet (the parking lot is literally right next to the hotel, and is just a big surface lot) or $10 internet that barely works. The staff is so lovely and trying hard, but they just aren't given much to work with. My only real gripe is that they used what looked like bouncers, but... More

Good hotel with some drawbacks. Convenient for downtown but walking back at night is a bit scary - lots of tramps on route Rooms quite small for USA and very dark in daytime, although they are equipped with normal facilities. This hotel is expensive, considering that it was only 40% occupied (apparently this is quite normal here). There was only... More

Staff is friendly, but hotel seems a little tired. I didn't feel the rooms had that super fresh and clean feeling. The valet is mandatory which is kind of a bummer - but the staff who works there is very helpful and nice. Bar in lobby is nice to stop at if need a late night drink/eat. Would stay here... More

I've stayed at this hotel quite a bit when i travel to orlando for work. This used to be a Marriott property and recently turned Sheraton (a couple years ago now). I think once they changed hands, the quality of the property dropped a little bit. The rooms are in need for an update and there's a tinge of musky... More

Stayed 5 nights. I requested to be moved from my first room because it smelled like smoke (in a smoke-free hotel). I tried to endure it for one night but that was all I could take even though I always travel with my lavender wallflower and pillow spray from Bath & Body Works. the smell was overpowering. They sent someone... More

This is more like 2.5 stars... First, before I write anything negative, I have to say that the staff here is great. Everyone from the cleaning staff to the event staff to the management was friendly and professional. This is a well-managed hotel, but unfortunately it is in desperate need of a makeover - interior and exterior. First, the outside... More

I was doing business on the east side of Orlando and this was the only hotel that was available at the time. The hotel was nice for downtown and the staff was very friendly. Once there was something else available, I took it. Here are the problems - Valet parking only ($16 per night) - No free WI-FI ($10 per... More

What can I say, not too much 'cause there was not really anything to complain. Great hotel, very friendly stuff, clean and big rooms, nice breakfast and the most important thing: PET FRIENDLY!!!! And no extra costs for your dog. I have booked already again!

I stayed one weekend with my husband to celebrate my birthday, but I really regret that we choose this hotel, it didn't deserved the money we spend, the rooms are small, and the staff from the front desk to servers don't know what means hospitality!! Really bad experience!!