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All 328 Orlando hotels

The Metropolitan Express

2.5 of 5 Hotel   |   6323 International Drive, Orlando, FL 32819 (Florida Center)
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47%
Ranked #263 of 328 hotels in Orlando
A recent review
3 of 5 stars reviewed 6 days ago
MRSCHAWKS Somerset, U.K
  • Reviews (846)
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846 people have reviewed this hotel

Traveler rating
    109
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
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Hull
1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

Checked Into this hotel on 17th June. As we opened the door into our room the smell of damp was overbearing. After umming and arring we decided to ask to change rooms. The hotel staff were miserable and not very apologetic for the smell in the room but gave us another room key eventually. We entered our new room and... More

Was this review helpful? Yes
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for your review. Unfortunately Central Florida is very humid in the summertime and there is no battling this issue for us. We do try and as you said apart from the few small issues we do fet the job done in areas we can control. More

Somerset, U.K
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

2nd time staying at this hotel. Great location and spacious clean rooms but housekeeping and breakfast lets it down. Never any pool towels and every day you have to phone reception to get more bath towels sent up as the Maid would persistently leave 2 towels despite 4 guests staying in room. One day, no towels were left whatsoever, no... More

Was this review helpful? Yes 1
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for the review of our hotel. We do hope you will give it another try considering the small issues you had. Unfortunately housekeeping doesn't know the number of guests in each room but we do have extra for any guest who needs it. More

Southfield, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

my family and I stayed at the property a week ago. We had a great time. our room was a poolside rooms with a patio looking onto the pool. the room was a perfect size for 4 people and the housekeeper was very helpful by giving us extra towels. we are planning a trip back to orlando before school starts... More

Was this review helpful? Yes 2
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for the "tip:" for future travelers. The poolside rooms are so convenient. I look forward to seeing you on your return trip before school starts. More

Detroit, Michigan
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I went for a quick weekend to orlando and decided to go back to the express The place looked awesome! New rooms, new pool area and a great bar! Perfect location. and you can't beat the price. I will be coming back. Mike.

Was this review helpful? Yes 3
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear Mike, Thank you for the review and noticing that we are trying very hard to make improvements at our hotel. Like most I wish the time line was a lot quicker but to say the least we are giving it a go. More

Blackpool, United Kingdom
Contributor
11 reviews 11 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My partner and I, both 26, have just returned from a two week stay in this hotel. We were a bit sceptical at first after reading all the bad reviews but we had a very pleasant stay in this hotel. We were given a room on the ground floor and it was very clean and seemed to have been recently... More

Was this review helpful? Yes 7
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for all the nice comments and also noticing that we are trying very hard to make our hotel better for our guests. I look forward to seeing you the next time you holiday in Orlando. More

Worthing, United Kingdom
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel five times! that's each time that I have been to orlando!, my parents come twice a year to this hotel for the last 27 years!! there has been a lot of bad reviews from people who expect a five star hotel when they stay at the metropolitan express!, this is not a five star... More

Was this review helpful? Yes 7
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for your review and all the kind words you have said. We are trying hard to make our hotel better for all our future guests and I am so glad you had noticed. I do look forward to your next visit and when you do return I look forward to having chats with you again. More

Whitehaven, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

After a nightmare experience at international palms (see my review) we (my wife and myself) decided to book into metropolitan express as it looked very nice on website ha ha (as they always do) and it was only two minutes up the road, this was nightmare part 2, I agree with other reviewers, the reception staff were miserable and couldn't... More

Was this review helpful? Yes
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for your review and comments. I do apologize our hotel was not to your satisfaction. We do try to meet the expectations of all our guests but unfortunately at times this does not happen. More

Yorkshire
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We arrived at this "hotel" and checked out within an hour of our arrival. The rooms were disgustingly dirty, there was mould growing up the curtains and on the ceiling, the room also stunk of smoke. Our feet stuck to the carpet on the corridor outside of the rooms! There was a stain on one of the pillow cases which... More

Was this review helpful? Yes 3
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, I do apologize the hotel did not meet your standards. We are extremely busy and sell thousands of rooms every month. Unfortunately it was not satisfactory to you and I truly do apologize for that. If you look at the new pictures posted on line you will also see that we are striving to do our best in... More

High Wycombe, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Basic, good value hotel. Great location on I-Drive, with plenty of restaurants and shops near by. Choice of I-Ride and bus stops right outside. Complimentary continental breakfast with cereals, bagels, pastries/muffins and toast was good. Shuttle service was handy but return times aren't late enough to catch the last one after watching the fireworks/ night shows at Disney, and first... More

Was this review helpful? Yes 2
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for taking the time to give your opinion of our hotel. We don't claim to be a 5 star hotel but we do try our best to offer a clean and comfortable hotel. I hope when you do come back to Orlando you stay again and then maybe we can earn that extra star. More

Tredegar, United Kingdom
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I've just left this hotel when we got here I would have gave it 1/5 now 3/5 they are doing a lot of work around the hotel,but you get what u pay for looking at the work they are doing easy 5/5 soon well done to the staff there just TLC that's all it needed. Location is spot on close... More

Was this review helpful? Yes 3
Mike B, General Manager at The Metropolitan Express, responded to this review

Dear guest, Thank you for noticing that we are trying to offer a better hotel for our guests. I look forward to seeing you on your return in October and I am hoping you will be even more impressed with our progress. More

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Additional Information about The Metropolitan Express

Address: 6323 International Drive, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando > Florida Center
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Metropolitan Express 2.5*
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Also Known As:
Metropolitan Express Orlando
Metropolitan Express Hotel Orlando
Drive Inn
Holiday Inn Orlando

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#263 Top resorts Hotel in Orlando
Hotel Class
Number of rooms
218

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